www.hexaware.com | [email protected] Case Study Manufacturing Customizaon and Development of end to end sales process in SFDC for a leading air condioning manufacturer. India Headquarters 152, Sector – 3 Millennium Business Park ‘A’ Block, TTC Industrial Area Mahape, Navi Mumbai – 400 710 Tel : +91-22-67919595 Fax : +91-22-67919500 EU Headquarters Level 19, 40 Bank Street, Canary Wharf, London - E14 5NR Tel: +44-020-77154100 Fax: +44-020-77154101 APAC Headquarters 180 Cecil Street, #11-02, Bangkok Bank Building, Singapore 069546 Tel : +65-63253020 Fax : +65-6222728 NA Headquarters Metro 101, Suite 600,101 Wood Avenue South, Iselin, New Jersey - 08830 Tel: +001-609-409-6950 Fax: +001-609-409-6910 A leading mulnaonal air condioner manufacturing company head quarter in Japan wanted to build a common system in Salesforce to address their increasing country specific sales and to provide a commonized sales and distribuon soluon. Client Overview In considering the current sales trends and focusing of the future sales, Hexaware customized a common system in Saleforce which would help the customer in fulfilling its country specific sales process and also suggested Salesforce Touch which would enhance the digital experience. Hexaware’s role Implemented the sales process module for the customer in implemenng the sales Opportunity and Quote management modules to effecve handle the customer leads generated. Hexaware highlighted the need and importance of business forecasng models, there my customizing execuve reporng and analyzing dashboard for the customer which has provided an insight overview about the market intelligence and expectaon, which has created flexibility for the customer to adjust as per markets need and expectaons. Hexaware’s proprietary tools eliminated the inconsistency in SAP security models (User access and experience) and developed an effecve integraon between SAP and Salesforce, thus providing an smooth transformaon of business informaon from ERP to Cloud plaorm and vice versa. Soluon Hexaware's well-defined and tested SPEED Methodology and risk free waterfall SDLC (Soﬅware Development Life Cycle) benefited the customer in compleng the enre implementaon engagement in a record me of 3 months. Other value adds for the customer are listed below. • Mul-currency and mul lingual support • Opmum design in considering the future mul country roll-out • Custom reports and dashboards to manage actual sales against monthly/quarterly targets which help the customer in business planning and forecasng • Suggested Salesforce Touch to enable SFDC applicaon in smart phones and iPad through technical feasibility study engagement • Flawless integraon between sales force and SAP environment which minimized the loss of business informaon flow from one system to another. Value proposion:

Customization and Development of end to end sales … Study Manufacturing Customization and Development of end to end sales process in SFDC for a leading air conditioning manufacturer

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Page 1: Customization and Development of end to end sales … Study Manufacturing Customization and Development of end to end sales process in SFDC for a leading air conditioning manufacturer

www.hexaware.com | [email protected]

Case StudyManufacturing

Customization and Development of end to end sales processin SFDC for a leading air conditioning manufacturer.

India Headquarters152, Sector – 3Millennium Business Park‘A’ Block, TTC Industrial AreaMahape, Navi Mumbai – 400 710Tel : +91-22-67919595Fax : +91-22-67919500

EU HeadquartersLevel 19, 40 Bank Street,Canary Wharf,London - E14 5NRTel: +44-020-77154100Fax: +44-020-77154101

APAC Headquarters180 Cecil Street,#11-02, Bangkok Bank Building,Singapore 069546Tel : +65-63253020Fax : +65-6222728

NA HeadquartersMetro 101, Suite 600,101 WoodAvenue South, Iselin,New Jersey - 08830Tel: +001-609-409-6950Fax: +001-609-409-6910

A leading multinational air conditioner manufacturing company head quarter in Japan wanted to build a common system in Salesforce to address their increasing country specific sales and to provide a commonized sales and distribution solution.

Client Overview

In considering the current sales trends and focusing of the future sales, Hexaware customized a common system in Saleforce which would help the customer in fulfilling its country specific sales process and also suggested Salesforce Touch which would enhance the digital experience.

Hexaware’s role

Implemented the sales process module for the customer in implementing the sales Opportunity and Quote management modules to effective handle the customer leads generated. Hexaware highlighted the need and importance of business forecasting models, there my customizing executive reporting and analyzing dashboard for the customer which has provided an insight overview about the market intelligence and expectation, which has created flexibility for the customer to adjust as per markets need and expectations.Hexaware’s proprietary tools eliminated the inconsistency in SAP security models (User access and experience) and developed an effective integration between SAP and Salesforce, thus providing an smooth transformation of business information from ERP to Cloud platform and vice versa.

Solution

Hexaware's well-defined and tested SPEED Methodology and risk free waterfall SDLC (Software Development Life Cycle) benefited the customer in completing the entire implementation engagement in a record time of 3 months. Other value adds for the customer are listed below.• Multi-currency and multi lingual support• Optimum design in considering the future multi country roll-out• Custom reports and dashboards to manage actual sales against monthly/quarterly targets which help the customer in business planning and forecasting• Suggested Salesforce Touch to enable SFDC application in smart phones and iPad through technical feasibility study engagement• Flawless integration between sales force and SAP environment which minimized the loss of business information flow from one system to another.

Value proposition: