Your SabreCommunity Resources

A successful delivery is the first step of a long-lasting customer relationship. And while delivery success is critical and provides a solid foundation for the future, the majority of the customer relationship occurs afterward.

When you partner with us, you will benefit from a lasting connection that will help drive your business performance. With round-the-clock support, you’ll have the freedom to access whatever you need, whenever you need it.

Information Resources. Training. Support.

You get all of these — and more! — when you log onto the Sabre® Community Portal. The Community Portal is your primaryonline resource to use for your Sabre®-related activities and a key component of our Community.

Community Portal Benefits:

• One central resource for what you need, when you need it

• Easy online access available all day, every day

• You only see information that’s relevant to you

Information Resources

• Single-sign-on access to your applications

• Personalized Web environment for the information you need

• Seamless access to hosted applications

• Consistent delivery for patches, updates and information

• Status of product plan development

• Customer and technical support services

• News and events

• Engagement in the largest global airline community

• Ask and answer questions on the Sabre® Community Portal hub, our online business networking forum

• Review frequently asked questions and answers

• Access training resources via the Sabre® Airline University

• Applications documentation

• Online applications documentation such as training guides, system administration guides and other content

• A complete line of learning opportunities developed for the airline industry in conjunction with Sabre solution areas and subject matter experts

• Documentation provides scenario-based approaches to ensure you master solution capabilities

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Anytime, Anywhere Resources

Customercouncils

Executive AdvisoryBoard and forums

CustomerCare

Deliveryprocess

Product planningand usability

Sabre® Community Portal(applications, documentation and more)

sabreairlinesolutions.com

Ascend magazineand In-depth Insider

Sabre® CommunityPortal hub

Sabre®AirlineUniversity

Communityconferences

Social media

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Connect With Us

What Is The Sabre Community?

Our Customer Community offers a variety of on- and off-line channels to connect with you, our customers. This happens at all levels from end users to executives, regardless of airline size, type or location. Through customer insight and suggestions, we are able to give you the freedom to better market, sell, serve and operate the way you want. Today, more than 380 airline industry companies participate in some facet of our com-munity. Make sure you join them, too!

TrainingSabre Airline University is a premier solution for higher learning. We offer a variety of classes, all created or taught by instructors with expert hands-on knowledge.

You can choose among various training methods such as computer-based training, instructor-led courses, eManuals, and customized packages. Four separate “colleges” make it easier to find the learning information needed for different airline business areas:

• Customer Sales and Service

• Commercial Solutions

• Operations Excellence

• Distribution and Merchandising

Sabre Airline University:

• Single-page access to the educational offerings relevant to you without having to search

• Customized creation and testing for your carrier processes and procedures

• Training program consulting and assessment

• A searchable database of Frequently Asked Questions (FAQs)

• International training team located around the globe

• Industry relations information

• Networking via the student community center (online and offline councils, access to advisors and industry experts, professional networking)

Sabre Airline University Benefits:

• Extensive courses across all airline functions

• Easy access to training courses, certification programs and information via the Sabre Community Portal

• Overall reduction in training costs with minimal time away from job for employees

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Support No matter what time of the day it is, you can count on someone to assist you. From minor questions to more challenging issues, our Customer Care team is available all day, every day of the year to provide fast, efficient service to you.

What You Can Expect:

• Business and technical expertise

• Proactive resolution coordination

• Phone calls answered in 40 seconds or less

• Respond to service request submissions in two hours or less

How You Can Reach Us:

Report a service request — The best way to reach us is to log a service request online using eService accessible through the Community Portal. The status of each request is fully documented and can be checked anytime. Our frontline support teams manage your initial service requests, while our advanced support teams provide solution subject matter expertise.

By phone — Call us toll-free. If you don’t have toll-free access, submit your contact

information online via the “Call Me” feature on the Community Portal and we will promptly call you back.

Customer Care Benefits:

• Maximize value from solutions with online support tools

• Get access to knowledgeable teams globally positioned to support you 24x7

• Save time by employing best practice support methods, consultative-level analysis, as well as business and technical expertise

Come Join UsIf you aren’t already doing so, we invite you to fully participate in our community. If you don’t have a Community Portal account, simply log onto https://community.sabre.com and click on New Account.

In our community, we hear you and, we’re here for you. Come join us!

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The Sabre Airline Solutions logo is a trademarks and / or service mark of an affiliate of Sabre Holdings Corp. All other trademarks, service marks and trade names are the property of their respective owners. © 2012 Sabre Inc. All rights reserved. Printed in the USA. AS-12-15082 0412.0

Visit our website at www.sabreairlinesolutions.com

Worldwide Headquarters Sabre Airline Solutions 3150 Sabre Drive Southlake, Texas 76092 USA

Please contact our nearest regional office for more information:

Asia / Pacific Tel: +65 6215 9500 Email: contact.apac@sabre.com

Europe, Middle East, Africa Tel: +44 208 538 8539 Email: emea.contact@sabre.com

The Americas Tel: +1 682 605 6750 Email: contact.americas@sabre.com

Follow us on Twitter at twitter.com/SabreAS Join us on Facebook at sabreairlinesolutions.com/fb