Customer Training - Amadeus€¦ · Training Department About Amadeus Training Amadeus UK offers a variety of training courses to help ensure the most effective training for all trainees

Customer Training

30 Mar 2006 2 Copyright Amadeus Marketing (UK) Ltd Training Department

Table of Contents

About Amadeus Training.................................................................................................... 3 Contacting the Amadeus Training Department ................................................................... 3

Beginners� Courses.............................................................................................................4 Beginners � Amadeus selling Platform (Vista) Command ................................................... 5 Beginners / Intermediate � Amadeus Selling Platform (Vista) Graphic ................................ 6

Intermediate Courses - Leisure Travel ............................................................................... 7 Beginners / Intermediate � Amadeus Selling Platform (Vista) Graphic ................................ 8 Intermediate � Leisure Travel - Reservation and Ticketing.................................................. 9 Intermediate � Leisure Travel � Reservations, Ticketing and Non Air Reservations ......... 10

Intermediate Courses - Business Travel .......................................................................... 11 Intermediate � Business Travel - Reservation and Ticketing based on Amadeus Customer Profiles ............................................................................................................................ 12 Intermediate - Business Travel � Air Reservation and Amadeus Quality Control............... 13 Intermediate � Business Travel - Reservation and Ticketing based on Amadeus Travel Preference Manager (Travelchoice) ................................................................................. 14

Online Courses.................................................................................................................. 15 Cruise I (Online Course) .................................................................................................. 16

Expert Courses.................................................................................................................. 17 Supervisory Level Course ................................................................................................ 18 Unifares Courses � Negotiated Fares............................................................................... 19 Unifares Courses � Cat35 updating.................................................................................. 19 IATA Fares and Ticketing Level 1 and 2.......................................................................... 20

Individual Course Modules ............................................................................................... 22


About Amadeus Training Amadeus UK offers a variety of training courses to help ensure the most effective training for all trainees. In today�s world it is important that every staff member is as productive as possible and that technology is used as a tool to assist agency productivity rather than hinder it. The Amadeus products are easy to use and intuitive, but like any tool, the user will only be able to maximise the benefits on offer if they are aware of them. Our current Front office products are Amadeus Selling Platform (Vista) and Amadeus Selling Platform (Basic Pack) (Pro Web). Amadeus Selling Platform (Vista) offers a choice of working environment including the well known cryptic command page with our award-winning Speed mode functionality or the fully graphical user interface (GUI). We understand that different users may have a preference for cryptic environment over graphical (or vice versa) and we are able to offer courses that cater to both needs. Additionally, our courses also address the different levels of industry knowledge trainees have (e.g. new starter, previous GDS experience or Amadeus know-how) by offering beginner, intermediate and in some cases supervisory levels. Our latest course addition is the fact that you now have a choice of courses at the intermediate level depending on whether your market is leisure or business travel orientated. Should you require a customised course, we would be happy to discuss the options available to you. In order to arrange any bespoke training, please contact your account manager to discuss potential course content and costing. We always appreciate your feedback � so please email us at [email protected]. Please note that our courses are structured by using modules allowing you to either attend a full course or portions of the course as appropriate for you and your staff.

Contacting the Amadeus Training Department Should you require more information on our courses or would like to discuss further our Training offering, please contact the Amadeus Training department.

! Visit our website, www.uk.amadeus.com

! Contact our training department by e-mail, telephone or facsimile: - Email - [email protected] Telephone - 0870 990 9199 Fax � 0870 990 9299


Beginners� Courses


Beginners � Amadeus selling Platform (Vista) Command Duration: 4 days Course objectives : Learning the Amadeus transaction codes to enable basic reservations and ticketing which means gaining a basic understanding of the GDS and be able to create a standard booking, price and ticket it using the Amadeus cryptic functionality. The focus is on exercise to ensure knowledge learned can be applied back in the office.

A certificate of attendance will be awarded for completion of the full 4-day course.

Code Course Module Duration Prerequisites Course Content

2

Beginners � Amadeus selling Platform (Vista) Command

4 Days No previous Trade knowledge required

Course conducted in Command. # Amadeus Selling

Platform (Vista) functionality

# Information Pages # Availability # PNR # Basic Queues # Fares & Pricing # Basic ticketing to

issue a published ticket and view a stored fare


Beginners / Intermediate � Amadeus Selling Platform (Vista) Graphic Duration: 4 days Course objectives: To gain a basic understanding of the GDS and be able to create a standard booking and price the reservation using the graphical aspect of the Amadeus Selling Platform. To enable the trainee to ticket standard, BT, IT and Net Remit tickets. To be able to create / cost a car and hotel booking and for the attendees to have an awareness of the Amadeus Cruise product. Code Course Name Duration Prerequisites Course Content

5a

Graphic Sales and Reservations.

1 ½ days

No previous Trade knowledge required

Course conducted in Graphic. # Information Pages # Availability # PNR # Creation of Air

bookings # Basic Queues # Fares & Pricing

5b

Graphic Sales and Reservations (Ticketing with IATA exam)

1 ½ days

Must have attended the graphic reservation course

# Ticketing with IATA exam

5c

Selling Hotels,Cars, and Cruise

1 day Must have attended the graphic reservation course and have at least a year experience on a GDS system.

# Hotel # Car # Creation of Car and

Hotel bookings. # Intro to Cruise/Ferry

A certificate of attendance will be awarded for completion of the full course. An IATA approved certificate will be awarded to an individual upon successful completion of the IATA examination. All 3 components (5a, 5b and 5c) of the full course, can be booked individually as workshops providing the pre-requisites of the workshop have been met. Please specify all 3 codes if booking the full 4 day course. The workshops have been listed individually in the INDIVIDUAL TRAINING MODULE section.


Intermediate Courses - Leisure Travel


Beginners / Intermediate � Amadeus Selling Platform (Vista) Graphic Duration: 4 days Course objectives: To gain a basic understanding of the GDS and be able to create a standard booking and price the reservation using the graphical aspect of Vista. To enable the trainee to ticket standard, BT, IT and Net Remit tickets. To be able to create / cost a car and hotel booking and for the attendees to have an awareness of the Amadeus Cruise product. Code Course Name Duration Prerequisites Course Content

5a


1 ½ days

No previous Trade knowledge required

Course conducted in Graphic. # Information Pages # Availability # PNR # Creation of Air

bookings. # Basic Queues # Fares & Pricing

5b


1 ½ days

Must have attended the graphic reservation course

# Ticketing with IATA exam

5c

Selling Hotels,Cars, and Cruise

1 day Must have attended the graphic reservation course and have at least a year experience on a GDS system.

# Hotel # Car # Creation of Car and

Hotel bookings # Intro to Cruise/Ferry

A certificate of attendance will be awarded for completion of the full course. An IATA approved certificate will be awarded to an individual upon successful completion of the IATA examination. All 3 components (5a, 5b and 5c) of the full course, can be booked individually as workshops providing the pre-requisites of the workshop have been met. Please specify all 3 codes if booking the full 4 day course. The workshops have been listed individually in the INDIVIDUAL TRAINING MODULE section.


Intermediate � Leisure Travel - Reservation and Ticketing Duration: 4.5 days Course Objectives: To make efficient usage of the Amadeus GDS for booking creation and price the booking effectively. To run the appropriate ticketing transactions for published fares, BT, IT and Net Remit tickets using paper or e-ticketing. To process automated refunds and MPD�s. To sit it the IATA reservation and ticketing exam.

Code Course Name Duration Prerequisites Course Content

LTR

Sales and Reservations

2 days Previous GDS knowledge and Travel Industry background is required (minimum 1 year)

# Information pages # Availability # PNR # Basic Queues # Fares & Pricing

LTT1 Amadeus Ticketing 1 day Must have attended a cryptic reservation course

# E-Ticketing # Paper ticketing # IT/BT/Net Remit # Re-issues # Graphical Mode

overview LTT2 Amadeus Ticketing 1 day Must have

attended a cryptic reservation course

# The Automated Refund process

# How to Issue a Partial Refund

# How to Issue a Full Refund

# How to Issue an automated MPD.

# TODs / PTAs # Ticketing

Troubleshooting LTI

IATA Examination ½ day

Must have attended intermediate reservations and ticketing course.

# IATA Exam

A certificate of attendance will be awarded for completion of the full course. An IATA approved certificate will be awarded to an individual upon successful completion of the IATA examination. All components (LTR, LTT1, LTT2 and LTI) of the full course, can be booked individually as workshops providing the pre-requisites of the workshop have been met. Please specify all 4 codes if booking the full 4 ½ day course. The workshops have been listed individually in the INDIVIDUAL TRAINING MODULE section.


Intermediate � Leisure Travel � Reservations, Ticketing and Non Air Reservations Duration: 5 days Course Objectives : To make efficient usage of the Amadeus GDS for booking creation and price the booking effectively. To run the appropriate ticketing transactions for published fares, BT, IT and Net Remit tickets using paper or e-ticketing. To process automated refunds and MPD�s. To be able to create / cost a car and hotel booking plus an introduction to Cruise and Ferry.


LTR



# Information pages

# Availability # PNR # Basic Queues # Fares & Pricing

LTT1 Amadeus Ticketing 1 day Must have attended a cryptic reservation course


overview LTT2 Amadeus Ticketing 1 day Must have

attended a cryptic reservation course






Troubleshooting LTCH

Selling Hotels, Cars and Cruise in graphic

1 day Must have attended a cryptic reservation course

# Hotel # Car # Introduction to

Cruise/Ferry All components (LTR, LTT1, LTT2 and LTCH) of the full course, can be booked individually as workshops providing the pre-requisites of the workshop have been met. Please specify all codes if booking the full 5 day course. The workshops have been listed individually in the INDIVIDUAL TRAINING MODULE section.


Intermediate Courses - Business Travel


Intermediate � Business Travel - Reservation and Ticketing based on Amadeus Customer Profiles Duration: 5 days Course Objectives: To make efficient usage of the Amadeus GDS for booking creation and pricing. The focus will be on booking creation using Amadeus Customer Profiles. To be able to create / cost a car and hotel booking using Customer profiles plus an introduction to Cruise and Ferry. To run the appropriate ticketing transactions for published fares, BT, IT and Net Remit tickets using paper or e-ticketing. To process automated refunds and MPD�s.


BTR1

Sales and Reservations based on Amadeus Customer Profiles


# Information pages # Availability # PNR # Basic Queues # Fares & Pricing # Creation of

Profiles # Profile

Management BTCH1 Selling Hotels and Cars

� command and graphic based on Amadeus Customer Profiles

1 day Must have a working knowledge of Amadeus Profiles


Cruise/Ferry

BTT1 Amadeus Ticketing 1 day Must have attended a cryptic reservation course


overview BTT2

Amadeus Ticketing 1 day Must have attended a cryptic reservation course






Troubleshooting All components (BTR, BTCH,BTT1 and BTT2) of the full course, can be booked individually as workshops providing the pre-requisites of the workshop have been met. Please specify all 4 codes if booking the full 5 day course. The workshops have been listed individually in the INDIVIDUAL TRAINING MODULE section.


Intermediate - Business Travel � Air Reservation and Amadeus Quality Control Duration: 5 days Course Objectives : To make efficient usage of the Amadeus GDS for booking creation and pricing. The focus will be on booking creation using Customer Profiles. To enable the administrator within your agencies to create, maintain and enforce a database of quality control rules, at booking, agency or corporate customer level.


BTR



# Information pages

# Availability # PNR # Basic Queues # Fares &

Pricing # Creation of

Profiles # Profile

Management 6

+QC Script 3 Days Expert Amadeus knowledge and some knowledge of programming. Trainees should bring practical examples of rules to be implemented within their workplace

# Using +QC administrator

# Writing rules # Practice

Exercises

Both components (BTR and 6) of the full course, can be booked individually as workshops providing the pre-requisites of the workshop have been met. Please specify both codes if booking the full 5 day course. The workshops have been listed individually in the INDIVIDUAL TRAINING MODULE section.


Intermediate � Business Travel - Reservation and Ticketing based on Amadeus Travel Preference Manager (Travelchoice) Duration: 5 days - please note that this course is run on a request only basis Course Objectives : To make efficient usage of the Amadeus GDS for booking creation and pricing. The focus will be on booking creation using Amadeus Customer Profiles and the Amadeus Travel Preference Manager product. To be able to create / cost a car and hotel booking using Travelchoice plus an introduction to Cruise and Ferry. To run the appropriate ticketing transactions for published fares, BT, IT and Net Remit tickets using paper or e-ticketing. To process automated refunds and MPD�s.


BTR2

Sales and Reservations based on Amadeus Customer Profiles


# Information pages # Availability # PNR # Basic Queues # Fares & Pricing # Creation of

Profiles # Profile

Management BTCH2 Selling Hotels and Cars

� command and graphic based on Amadeus Customer Profiles

1 day Must have a working knowledge of Amadeus Profiles


Cruise/Ferry

BTT1 Amadeus Ticketing 1 day Must have attended a cryptic reservation course


overview BTT2

Amadeus Ticketing 1 day Must have attended a cryptic reservation course






Troubleshooting All components (BTR, BTCH,BTT1 and BTT2) of the full course, can be booked individually as workshops providing the pre-requisites of the workshop have been met. Please specify all 4 codes if booking the full 5 day course. The workshops have been listed individually in the INDIVIDUAL TRAINING MODULE section.


Online Courses


Cruise I (Online Course) Duration: 2 ½ hours Course Objectives: To be able to search, create, modify and cancel cruise bookings using Amadeus Cruise. Code Workshop Name Duration Prerequisites Course Content

20

Cruise I (Online course)

2 ½ Hours

Must have Amadeus Cruise installed prior to the training

# Shop for a cruise# Create a cruise

booking # Display cruise

operator policy and ship information

# Retrieve a cruise booking

# Confirm a cruise booking

# Cancel a cruise booking

# Fast Sell introduction; use minimum key strokes to book a cruise

# Perform cruise booking file maintenance: History and checkmytrip


Expert Courses


Supervisory Level Course Duration: 1 days Course Objectives To be able to complete supervisory functions including office settings, queue set-up, sign-in maintenance. Code Workshop Name Duration Prerequisites Course Content

7

Supervisory Level Course

1 day Must have attended a reservation course and at least 6 months Amadeus usage

# Supervisory set-ups

# Office profiles # Smart-keys # Ticketing

Troubleshooting# Queue

Management # Reading PNR

Histories # User ID and sign

in Management # Name Change

clarification # Local security to

include JGA, JGU, JGX, JCD functionality

# Office profile Management

# Daily BSP query reports


Unifares Courses � Negotiated Fares Duration: 3 days Course Objective: To be able to view, amend and load airline contracts using the Amadeus Unifares product.

Code Workshop Name

Duration Prerequisites Course Content

15

Uni Fares - Negotiated Fares

3 Days The trainee must have a current IATA Fares and Ticketing 1 & 2 certification In regards to the product being available to an office at least 2 people have to be trained and the fares contracts have to be approved by the Amadeus Products to dept prior to attending course..

# Unifares

Unifares Courses � Cat35 updating Duration: 1day Course Objectives: To be able to view and update airline fares using the Amadeus Cat 35 product.

Code Workshop Name

Duration Prerequisites Course Content

16

Unifares - Cat35 updating

1 day The trainee must have a current IATA Fares and Ticketing 1 & 2 certification and at least 2 people have to be trained per office.

# Category 35


IATA Fares and Ticketing Level 1 and 2 Amadeus has joined forces with 'Plane Training � a young, dynamic, but experienced company specialising in GDS training and IATA Fares and Ticketing courses.

Following the closure of the well-known Chameleon Training and Consulting business in 2003 (a wholly owned British Airways company) �Plane Training was born to fill the gap in the travel industry market. �Plane Training still currently employs only ex-Chameleon staff to ensure unrivalled training quality.

�Plane Training has been running IATA Fares and Ticketing level 1 and 2 courses on Amadeus� premises since September 2003. These new syllabus IATA approved and Lufthansa endorsed courses have been very well accepted in the market and the company currently runs one course per month.

If you are new to Amadeus and GDSs, �Plane Training is running, at a cost, a 1-day workshop which will enable students to apply their travel industry knowledge to an Amadeus environment prior to their IATA course.

Tailor made courses can also be arranged to suit your company�s needs.

Please contact �Plane Training for further information.

IATA fares and ticketing in partnership with


�Plane Training

Portfolio: Course Schedule:

Fares & Ticketing Training Providing:

$ Knowledge to understand and interpret IATA

fares $ The skill to enable Amadeus system users to price itineraries at the most competitive fares independently $ Qualification recognised world-wide

�Plane Training also provides: $ GDS - Global Distribution System Support $ GDS - Global Distribution System Training

$ Consultancy services for Tailor made Training

AMADEUS

FARES AND TICKETING Amadeus Lufthansa Fares and Ticketing Level�s 1 & 2 Courses run on alternate months Every month starting with Level 1 inJanuary 2004. Please contact us for a course schedule Or any special requirements

Partners:

Clients include:

Ministry of Defence Cunard Line

Royal Caribbean & Celebrity Cruises

How to Contact us : Telephone / Fax number 01322 410453

Mobile: 07786 957548

E-mail [email protected]


Individual Course Modules


Code Course Module Duration Part of: the below course Course Objective

2

Beginners � Vista Command

4 Days Beginners � Vista Command Learning the Amadeus transaction codes to enable basic reservations and ticketing which means gaining a basic understanding of the GDS and be able to create a standard booking, price and ticket it using the Amadeus cryptic functionality. The focus is on exercise to ensure knowledge learned can be applied back in the office.

5a


1 ½ days

Beginners/Intermediate Vista graphic

To gain a basic understanding of the GDS and be able to create a standard booking and price the reservation using the graphical aspect of Vista.

5b


1 ½ days

Beginners/Intermediate Vista graphic

To enable the trainee to ticket standard, BT, IT and Net Remit tickets.

5c

Selling Hotels and Cars, with Profiles and Cruise in graphic

1 day Beginners/Intermediate Vista graphic

To be able to create / cost a car and hotel booking and for the attendees to have an awareness of the Amadeus Cruise product..

LTR


2 days Intermediate Leisure Travel � Reservation and Ticketing Intermediate Leisure Travel Air and non Air reservations

To make efficient usage of the Amadeus GDS for booking creation and price the booking effectively.

LTT1 Amadeus Ticketing 1 day Intermediate Leisure Travel � Reservation and Ticketing Intermediate Leisure Travel Air and non Air reservations

To run the appropriate ticketing transactions for published fares, BT, IT and Net Remit tickets using paper or e-ticketing

LTT2 Amadeus Ticketing 1 day Intermediate Leisure Travel � Reservation and Ticketing Intermediate Leisure Travel Air and non Air reservations

To process automated refunds and MPD�s.

LTI

IATA Examination ½ day

Intermediate Leisure Travel � Reservation and Ticketing Intermediate Leisure Travel Air and non Air reservations

To sit it the IATA reservation and ticketing exam.

LTCH

Selling Hotels, Cars and Cruise in graphic

1 day Intermediate Leisure Travel Air and non Air reservations

To be able to create / cost a car and hotel booking plus an introduction to Cruise and Ferry.

BTR1

Sales and Reservations Based on Profile

2 days Intermediate Business ravel � Reservation and Ticketing Intermediate � Business Travel � Air Reservation and +Quality Control

To make efficient usage of the Amadeus GDS for booking creation and pricing. The focus will be on booking creation using Customer Profiles.

BTCH1 Selling Hotels and Cars � command and graphic

1 day Intermediate Business ravel � Reservation and Ticketing

To be able to create / cost a car and hotel booking using Customer Profiles plus an introduction to Cruise and Ferry.

BTT1 Amadeus Ticketing 1 day Intermediate Business ravel � Reservation and Ticketing

To run the appropriate ticketing transactions for published fares, BT, IT and Net Remit tickets using paper or e-ticketing.

BTT2

Amadeus Ticketing 1 day Intermediate Business ravel � Reservation and Ticketing

To process automated refunds and MPD�s.

6

+QC Script 3 Days Intermediate � Business Travel � Air Reservation and +Quality Control

To enable the administrator within your agencies to create, maintain and enforce a database of quality control rules, at booking, agency or corporate customer level.


BTR2

Sales and Reservations Based on Travelchoice

2 days Intermediate Business Travel � Reservation and Ticketing Intermediate � Business Travel � Air Reservation and +Quality Control

To make efficient usage of the Amadeus GDS for booking creation and pricing. The focus will be on booking creation using Customer Profiles and the Amadeus Travelchoice product.

BTCH2 Selling Hotels and Cars � command and graphic

1 day Intermediate Business ravel � Reservation and Ticketing

To be able to create / cost a car and hotel booking using Travelchoice plus an introduction to Cruise and Ferry..

7

Supervisory Level Course

1 day Must have attended a reservation course and at least 6 months Amadeus usage

To be able to complete supervisory functions including office settings, queue set-up, sign-in maintenance.

15

Uni Fares - Negotiated Fares

3 Days Uni Fares - Negotiated Fares To be able to view, amend and load airline contracts using the Amadeus Unifares product.

16

Unifares - Cat35 updating

1 day Unifares - Cat35 updating To be able to view and update airline fares using the Amadeus Cat 35 product.

Documents

Customer Training - Amadeus€¦ · Training Department About Amadeus Training Amadeus UK offers a variety of training courses to help ensure the most effective training for all trainees