Customer Services Guide Promotional Support Essential ...€¦ · Customer Services Guide Promotional Support Essential Services Map Essential Services General Information Hotel Facilities

Customer Services

Customer Services Guide

Promotional Support

Essential Services Map

Essential Services

Gen

eral Inform

ationH

otel FacilitiesE

vent V

enues

Cu

stomer Services

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Customer ServicesDestination Guide for Meeting and Event Professionals | Irving | Texas

1Customer Services Guide

Whether yours is a group of 10 or 1,000, the Irving Convention and Visitors

Bureau makes your event a priority with our award-winning customer

services. While we may brag about our first-class meeting facilities and our

great location, our favorite boast is the number of consecutive years we’ve

been cited for first-class service by you, our customers. The following offers

some of the services most frequently used by our customers. Whatever

your unique needs, we’re happy to customize a program that best suits you.

Irving CVB Honored

With consecutive Gold Service

Awards from Meetings & Conventions,

consecutive Awards of Excellence from

Corporate & Incentive Travel, and multiple

Pinnacle Awards from Successful

Meetings, the Irving CVB is poised to

make your next meeting a success.

Site InspectionsWe’ll be happy to arrange personal site

inspections of hotels, restaurants, off-site

venues and attractions to suit your needs.

Guest ItinerariesWhether you’re looking for activities for

spouses, families or VIP guests, we’ll

customize an itinerary that best suits your

interests, whether it’s for an afternoon, a

day or a week. The Dallas/Fort Worth area

offers a wide variety of activities, with many

opportunities to satisfy everyone.

Registration AssistanceFor groups of 10 or more, our seasoned

personnel will make your group’s registration

seamless and painless, including up to four

hours of complimentary assistance. Our

Convention Services staff also provides great

local information for your attendees. Please

contact us at least two weeks prior to your

event to coordinate your staffing needs.

Unique Meeting VenuesIf your group wants a break from the hotel,

we’ll help you coordinate meetings in a wide

variety of unique venues. AT&T Stadium, the

Irving Arts Center, Texas Motor Speedway,

National Scouting Museum and Trinity River

Audubon Center are just the beginning of

lots of great event ideas.

Language ServicesThe DFW area offers a wide range of

linguistic and translation services; we will

provide you with a list of resources to meet

your needs.

TransportationWhether your group needs a fleet of

limousines, a convoy of buses or a source

for antique convertibles, we’re happy to

assist in providing customized resources

to suit your transportation needs.

Other Meeting NeedsMultimedia, photographers, florists,

entertainers, trophies, medical assistance,

or whatever else your event needs to make

it a success – just ask and we’ll help you

make it all come together.

Media AssistanceOur staff of public relations professionals

will help get the word out about your event,

whether your goal is to increase awareness

or attendance.

Speakers AssociationsThe DFW area is home to a wide range

of accessible subject-matter experts.

The National Speakers Association of

North Texas is an incredible resource

for DFW-based speakers and you can

search extensive listings on their website

at speaker.org. The Irving CVB also can

assist you in working with the organization,

as well as with many other local speakers

bureaus.

Customer Services Irving | Texas | Destination Guide for Meeting and Event Professionals

2 Customer Services Guide

Promotional Services

Looking for ideas or images to help promote attendance? Could you use

welcome bags, visitor brochures or name badges? Perhaps you’d like to

create your own customized literature? With an array of promotional

items readily available,* you can easily stretch your budget.

PhotographyWe’ll be happy to provide you with

complimentary photography for your

promotional use. View our selection of

images on our website at irvingtexas.com,

or we can provide you a flash drive

filled with an array of files/formats.

Digital ArtDigital versions of the Irving, Texas logo,

the Irving Convention Center logo and

the magnificent Mustangs of Las Colinas

sculpture are available upon request. Images

and graphics are available in high-resolution

JPEG, TIFF and EPS formats.

VideoThis complimentary video is ideal for

promoting event attendance, showcasing

not only Irving’s excellent meeting facilities

but all the excitement the Dallas/Fort Worth

area offers.

Complimentary Brochuresn Traveler’s Guide [includes area attractions,

dining, shopping, sports, etc.]n Dallas/Fort Worth Area Visitors Guiden Mustangs of Las Colinas Sculpture

and Exhibit

Name Badges/Badge Holders/LanyardsComplimentary 3" x 4" inserts, imprinted

with the Irving logo, as well as

complimentary plastic clip-on badge

holders and lanyards are available.

PensComplimentary, imprinted with Irving logo.

Lapel PinsComplimentary.

Registration BagsComplimentary 15" x 22" white plastic bags

imprinted with Irving logo.

Welcome Banner8' x 3' welcome banner customized for

your event and including the Irving logo,

provided at cost. A minimum of 10 working

days is needed to accommodate this

request; cost estimates will be provided to

you in advance for your authorization.

* Fulfillment of all materials may be handled

via first class mail or courier delivery to

your headquarters hotel, unless you prefer

to pick up materials in person at the

ICVB offices. Please allow at least 10

working days for mail delivery, or two

working days for courier service.


3

Off-site Activities

The Dallas/Fort Worth Metroplex offers a wide array of unique activities,

whether you’re looking for ideas for spouse tours, off-site venues or a

weekend getaway to tag on to the end of your event. The Irving Convention

and Visitors Bureau’s complimentary customer services include assistance

in helping you develop the off-site activities customized for and best suited

to your group. The selection below represents a starting point of the many

options available.

The Artsn Amon Carter Museumn Bass Performance Halln Casa Mañanan Dallas Museum of Artn Dee and Charles Wyly Theatern Irving Arts Centern Jaycee Park Center for the Artsn Kimbell Art Museumn Margot and Bill Winspear Opera Housen Modern Art Museum of Fort Worthn Morton H. Meyerson Symphony Centern Music Hall at Fair Parkn Nasher Sculpture Centern Norman Rockwell Collection

at the National Scouting Museumn Verizon Theatre at Grand Prairie

History/Sciencen African American Museumn American Airlines C.R. Smith Museumn Cavanaugh Flight Museumn Commemorative Air Force,

Dallas/Fort Worth Wingn Dallas Heritage Villagen Dallas Holocaust Museum/Center for

Education and Tolerancen Fair Parkn Fort Worth Museum of Science

and Historyn Fort Worth Stockyards Historic Districtn Frontiers of Flight Museumn George W. Bush Presidential Library

and Museumn Irving Heritage Districtn Jackie Townsell Bear Creek

Heritage Centern Latino Cultural Center

n National Cowgirl Museum and Hall of Famen National Scouting Museumn Perot Museum of Nature and Sciencen Sixth Floor Museum at Dealey Plazan Texas Civil War Museum

Toursn American Airlines C.R. Smith Museumn American Airlines Flight Academyn Gondola Adventuresn Grapevine & Dallas Wine Toursn National Scouting Museumn Ruth Paine House Museum

Sightseeingn Fort Worth Stockyards Cattle Driven Founders Plaza DFW Airportn Mustangs of Las Colinas Sculpturen Pioneer Plazan Sixth Floor Museum at Dealey Plaza

Shoppingn Bass Pro Shops Outdoor Worldn Cabela’sn Gallerian Grapevine Millsn Highland Park Villagen IKEAn Irving Malln Neiman Marcus Flagship Storen North East Malln NorthPark Centern Sam Moon Tradingn Southlake Town Squaren Stockyards Stationn Stonebriar Centren Sundance Square

Nightlifen Bishop Arts Districtn Fort Worth Stockyardsn Gexa Energy Pavilionn Lower Greenville Avenuen Sundance Squaren Victory Parkn West Village

Professional Sportsn Dallas Cowboys football and

AT&T Stadium toursn Dallas Mavericks basketballn Dallas Stars hockeyn FC Dallas soccer (outdoors)n AT&T Byron Nelson Championshipn Lone Star Park at Grand Prairie

horse racingn Mesquite ProRodeo at Mesquite Arenan Texas Motor Speedwayn Texas Rangers baseball and

Globe Life Park in Arlington toursn Crowne Plaza Invitational at Colonial

Ranchesn Austin Ranchn Circle R Ranchn Double D Ranchn The Ranch of Lonesome Doven River Ranch – Fort Worth Stockyards

Historical Districtn Southfork Ranch

Recreation/Theme Parksn NRH2O Family Water Parkn The Palace of Wax/Ripley’s Believe

It Or Not!n Six Flags Hurricane Harborn Six Flags Over Texasn SpeedZone Dallas

The Palace of Wax/Ripley’s Believe It Or Not!


4 Promotional Support

The Irving Convention and Visitors Bureau supplies a wide variety of

promotional materials to assist in building excitement for your upcoming

event. These images are available to be shipped to you on a flash drive upon

request, or downloaded from our website at irvingtexas.com.

ICVB Logo – PMS 5395 & 410

ICVB Logo – 2 Color CMYK

ICVB Logo – PMS 5395

ICVB Logo – 1 Color CMYK

ICVB Logo – Black ICVB Logo – Reversed

ICVB Helio Mustangs Black

ICVB Helio Mustangs Reversed ICVB Solid Mustangs Black

ICC Logo Horizontal – Grayscale ICC Logo Vertical – Grayscale

ICC Logo Horizontal – PMS WG10 & Black

ICC Logo Horizontal – 2 Color CMYK

ICC Logo Vertical – PMS WG10 & Black

ICC Logo Vertical – 2 Color CMYK


5

Additional images are available to

assist with the production of brochures,

slideshows and other promotional needs.

Contact the communications department

at (972) 252-7476 for assistance or check

out our website at irvingtexas.com.

Note: The vertical images (v) are the same

actual size as the horizontal images.

1. Irving Convention Center

2. ICC Cafe Terrace (v)

3. ICC Grand Ballroom Foyer (v)

4. ICVB Boardroom

5. ICC Boardroom

6. ICC Meeting Room

7. ICC Grand Ballroom Lobby

8. Panoramic View from ICC Grand

Ballroom Lobby

9. Williams Square

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5

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10. Las Colinas Panoramic

11. Irving at Night (v)

12. Las Colinas at Twilight

13. Las Colinas Urban Center

14. Las Colinas Cowboys

15. Four Seasons Resort

16. Omni Mandalay Boardroom

17. Hotel Interior (v)

18. Mustang Vertical (v) 10 11

14

16

12 13

17 18


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19. Mustangs at Sunset

20. Mustangs of Las Colinas

21. Mustangs at Night

22. Las Colinas Flower Clock

23. Mandalay Canal

24. Gondola Adventures

25. Gondola Adventures Vertical (v)

26. Las Colinas Polo Club (v)

27. Las Colinas Equestrian Center

21 22

19 20

23 24

25 26 27



28. AT&T Byron Nelson Championship

29. Irving Golf

30. Big State Drugs

31. Millennium Fountain

32. Heritage Park Depot with Church (v)

33. Heritage Park Caster Cabin (v)

34. Downtown Clock Tower (v)

35. Downtown Antique Shopping (v)

36. Campión Trails

37. National Scouting Museum

28 29

34

36

30 31

35

37

32 33


9Essential Services Map

635

348SPUR

356

183

12LOOP

114

161

183

114

635

482SPUR

FORT WORTH DALLASIRVING

DALLAS/FORT WORTHINTERNATIONAL AIRPORT

NORTH LAKE

VISITOR INFORMATION(ICVB OFFICES)

CONVENTION CENTER

356

Coffee/WiFi Spots

1. JavaMeUp, 401 Cimarron Trail

2. Starbucks Belt Line at I-635

3. Starbucks Las Colinas Village

4. Starbucks MacArthur

5. Starbucks Story at Hwy 183

Copies/Signs

6. FASTSIGNS, 4070 N Belt Line Rd #114

7. FASTSIGNS, 7017 W John Carpenter Frwy

8. FedEx Kinko’s, 841 MacArthur Park

9. FedEx Kinko’s, 3201 W Airport Frwy

10. FedEx Office, 5455 N MacArthur Blvd

11. Minuteman Press, 940 N Beltline Rd

Cyber/Wireless Access

FedEx Kinko’s (8, 9)

Drug Stores/Pharmacies (National)

12. CVS, 934 E Irving Blvd

13. CVS, 1333 S Story Rd

14. CVS, 410 W Rochelle Rd

15. CVS, 2222 N Story Rd

16. CVS, 5500 N MacArthur Blvd

17. CVS, 3401 W Walnut Hill Ln

18. Walgreens, 1050 W Shady Grove Rd

19. Walgreens, 1330 N Belt Line Rd

20. Walgreens, 3400 N Belt Line Rd

21. Walgreens, 5310 MacArthur Blvd

22. Walgreens, 10001 N MacArthur Blvd

Hardware Stores (National)

23. The Home Depot, 3200 W Irving Blvd

24. The Home Depot, 8555 Home Depot Dr

25. Lowe’s, 3500 W Airport Frwy

Hospitals26. Baylor Medical Center at Irving

27. Irving Coppell Surgical Hospital

28. Las Colinas Medical Center

Retailers (National)29. Target, 3333 W Airport Frwy

30. Target, 7845 N MacArthur Blvd

31. Wal-Mart Supercenter,

4100 W Airport Frwy

32. Wal-Mart Supercenter,

1635 Market Place Blvd

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10 Essential Services

Coffee/WiFi Spots

JavaMeUp

401 Cimarron Tr, Irving 75063

(972) 409-6838

Hours: Monday to Saturday 7 am to 9 pm

and Sunday 9 am to 7 pm.

Starbucks Belt Line at I-635

8450 N Belt Line Rd, Irving 75063

(972) 506-0577

Hours: Monday to Sunday 5 am to 10 pm.

Starbucks Las Colinas Village

5904 N MacArthur Blvd #160, Irving 75039

(972) 556-9871


Starbucks MacArthur

7979 N MacArthur Blvd, Irving 75063

(972) 444-9021


Starbucks Story at Hwy 183

2501 W Airport Frwy, Irving 75062

(972) 570-2491


Copies/Signs

FASTSIGNS

n 4070 N Belt Line Rd #114, Irving 75038

(972) 255-2022

Fax: (972) 570-3111

Hours: Monday to Friday 8 am to 5 pm.

n 7017 W John Carpenter Frwy, Dallas 75247

(214) 267-0600

Fax: (214) 267-0608

Hours: Monday to Friday 9 am to 6 pm and

Saturday 10 am to 2 pm.

FedEx Kinko’s

n 841 MacArthur Park, Irving 75063

(972) 263-0042

Fax: (972) 263-0798

Hours: Open 24 hours

n 3201 W Airport Frwy #100, Irving 75062

(972) 570-5110

Fax: (972) 257-0409

Hours: Monday to Friday 7 am to 11 pm

and Saturday and Sunday 9 am to 9 pm.

FedEx Office Ship Center

n 5455 N MacArthur Blvd, Irving 75038

(972) 518-2390

Hours: Monday to Friday 9 am to 8:30 pm.

Minuteman Press

940 N Beltline Rd #133, Irving 75061

(972) 313-3428

Fax: (972) 313-3817

Hours: Monday to Friday 8:30 am to 5:30 pm.

Cyber/Wireless Access

FedEx Kinko’s

n 841 MacArthur Park, Irving 75063

(972) 263-0042

Fax: (972) 263-0798


n 3201 W Airport Frwy #100, Irving 75062

(972) 570-5110

Fax: (972) 257-0409

Hours: Monday to Friday 7 am to 11 pm,

and Saturday and Sunday 9 am to 9 pm.

Event professionals working away from home will find easy access to the

wide range of essential services from the brand names you know and need

most often: hardware stores, print and sign shops, 24-hour pharmacies,

hospitals, general retail, and of course, that late night cup of coffee.

Additionally, Irving offers a wide range of “home-owned” resources. Let us

know what you’re looking for, and we’ll provide you the most updated and

comprehensive resource list.


11

Drug Stores/Pharmacies (National)

CVS

n 934 E Irving Blvd, Irving 75060

(972) 579-0211

Drive-Through Pharmacy

Pharmacy Hours: Monday to Friday 8 am

to 10 pm, Saturday 8 am to 6 pm and

Sunday 10 am to 6 pm.

n 1333 S Story Rd, Irving 75060

(972) 986-8588


Pharmacy Hours: Monday to Friday 8 am to

10 pm, Saturday 9 am to 6 pm and Sunday

10 am to 6 pm.

n 410 W Rochelle Rd, Irving 75062

(972) 258-6015



10 am to 6 pm.

n 2222 N Story Rd, Irving 75062

(972) 255-4155


Pharmacy Hours: Open 24 hours.


(972) 518-1325


Pharmacy Hours: Open 24 hours.

n 3401 W Walnut Hill Ln, Irving 75038

(972) 443-0683




10 am to 6 pm.

Walgreens

n 1050 W Shady Grove Rd, Irving 75060

(972) 253-8160

(972) 254-0305


Hours: Monday to Sunday 7 am to

12 midnight.



10 am to 6 pm.

n 1330 N Belt Line Rd, Irving 75061

(469) 417-0943

Pharmacy: (469) 417-0358



12 midnight.



10 am to 6 pm.

n 3400 N Belt Line Rd, Irving 75062

(972) 594-1648


Pharmacy: (972) 594-1648


Pharmacy Hours: Monday to Sunday 8 am

to 10 pm.


(972) 753-6506


Hours: Monday to Friday 6 am to

12 midnight and Saturday to Sunday 8 am

to 12 midnight.



10 am to 6 pm.


(972) 501-9202



12 midnight.



10 am to 6 pm.

Hardware Stores (National)

The Home Depot

n 3200 W Irving Blvd, Irving 75061

(972) 513-2400

Hours: Monday to Saturday 6 am to

10 pm and Sunday 8 am to 8 pm.

n 8555 Home Depot Dr, Irving 75063

(972) 506-3006



Lowe’s

3500 W Airport Frwy, Irving 75062

(972) 983-0170



Hospitals

Baylor Medical Center at Irving


(972) 579-8100

baylorhealth.com

Baylor Surgical Hospital at Los Colinas

400 W I-635 at MacArthur Blvd,

Irving 75063

(972) 868-4000

ic-sh.com

Las Colinas Medical Center


(972) 969-2000

lascolinasmedical.com


12 Essential Services

Retailers (National)

Target

n 3333 W Airport Frwy, Irving 75062

(972) 252-9888




(972) 506-9924

Hours: Monday to Saturday 8 am to 11 pm

and Sunday 8 am to 10 pm.

Pharmacy: (972) 869-0474

Pharmacy Hours: Monday to Friday 9 am

to 9 pm and Saturday and Sunday 9 am to

6 pm. Closed for lunch 1:30 pm to 2 pm.

Wal-Mart Supercenter

n 4100 W Airport Frwy, Irving 75061

(972) 313-0707

Pharmacy: (972) 313-0701



10 am to 6 pm. Closed for lunch 1:30 pm

to 2 pm.

n 1635 Market Place Blvd, Irving 75063

(214) 574-4517

Pharmacy: (214) 574-4522



10 am to 6 pm. Closed for lunch 1:30 pm

to 2 pm.

Documents

Customer Services Guide Promotional Support Essential ...€¦ · Customer Services Guide Promotional Support Essential Services Map Essential Services General Information Hotel Facilities