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Wellington County Library
Using 2-way radios to enhance customer service
Five Carnegie BranchesHarriston
Mount Forest Palmerston
EloraFergus
Mount Forest Branch
Mount Forest Branch
Programming
Harriston Branch
Harriston Branch - Addition
Coaching
Safety
• Easy to call for assistance• Identify where staff are• Communicate next steps• Share important information
Radios enhance customer service by:
• Making communication between staff members easy
• Maintaining a connection with library users• Reallocating staff in response to customers’
needs• Allowing unique coaching opportunities• Contributing to a safe environment