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· customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,

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Page 1: · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,

Page 2: · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,

Page 3: · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,

Page 4: · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,

Page 5: · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,

Page 6: · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,

Page 7: · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,

Page 8: · customer service, internet Feedback Five Rs (responsiveness, recourse, recognition, respect and reinforcement) Figure 1: The customer initiated marketing communication model (Duncan,

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