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EC145/BK117 EC145/BK117 EC145/BK117 EC145/BK117 Eric Herbst October 5, 2010

Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

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Page 1: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

EC145/BK117EC145/BK117EC145/BK117EC145/BK117Eric Herbst

October 5, 2010

Page 2: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

Technical Support EC 135/BO105pp

Manager Technical SupportJames JB KincaidJames JB KincaidPhone: 972-641-5068Fax: 972-641-3710Mobile: [email protected]

Product ManagerEC135/EC145/ BK117/BO105

Mike MattlerPhone: 972-641-3734Fax: 972-641-3710

Product ManagerEC135/EC145/BK117/BO105

Dave VogelPhone: 972-641-3573Fax: 972-641-3710Mobile: 817-201-1196

Product ManagerEC135/EC145/BK117/BO105

Kris KieferPhone: 972-641-3587Fax: 972-641-3710

[email protected]: 817 201 [email protected] [email protected]

Page 3: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

In House RepresentativesAssistance at American Eurocopter

Help Desk 1-800-232-0323Help Desk 1-800-232-0323

Cory Shippen 350/355/130Mike May 350/355/130 Jim Creighton 155/365Chris Carter 350/355/130 Dieter Schmidt Avionics/Autopilot/ElectricalEric Crossin 225/365/155 William Welch Avionics/Autopilot/ElectricalDave Vogel 105/117/135/145 Jim Creighton 155/365Mike Mattler 105/117/135/145 Ronald Caulkins HUMS Specialist

Kris Kiefer 105/117/135/145Kris Kiefer 105/117/135/145

Page 4: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

Regional Representatives

Steve Smith425/821-6797 Scott Dodge

207/698-5051

Jon Hubbell

John Shauger812/597-5528Tom Brown

Terry Kratovil LUH724/838-7438

Dave Dunstan530/626-0451

Bob Swanson303/688-9618

Jon Hubbell317/336-7887

Mik M t812/597 5528

Bill Biddlecome Les Weatherhead LUH

o o702/898-6307

Chris Breaux985/649-8004 Phil Rizan

770/687-2775

Ryan Olsen949/305-8532

Kelly Haller LUH972/641-3402

Erich Crossin972/641-3402

Mike Morters214/629-6282

Bill Biddlecome928/632-0697 817/453-7829

Cambren Davis352/848-0009Eric Herbst

214/208-5338

Page 5: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

EC145 Delivered as of 30.04.2008EC145 in service as of June 2010EC145 in service as of June 2010

North North America*America*

179179EuropeEurope112112 Far EastFar East

16 (KHI)16 (KHI)AsiaAsia

Central AmericaCentral America33

Af iAf i

Middle EastMiddle East00

16 (KHI)16 (KHI)AsiaAsia2727

South AmericaSouth America77

AfricaAfrica22

OceaniaOceania101077 1010

*including LUH

Page 6: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

EC145 Fleet Leaders as of June, 2010EC145 Fleet Leaders as of June, 2010

S/N Operator Flight Hours

•• SS--90959095 Pegaso (Mexico)Pegaso (Mexico) 5.8725.872•• SS--90389038 DRF (Germany)DRF (Germany) 5.650 5.650

SS 90519051 P (M i )P (M i ) 4 6864 686•• SS--90519051 Pegaso (Mexico)Pegaso (Mexico) 4.6864.686•• SS--90279027 ADAC (Germany)ADAC (Germany) 4.562 4.562 •• SS--90449044 Vanderbilt (USA)Vanderbilt (USA) 4.190 4.190 •• SS 90269026 Rega (Switzerland)Rega (Switzerland) 4 1794 179•• SS--90269026 Rega (Switzerland)Rega (Switzerland) 4.1794.179•• SS--90699069 StatStat--MedevacMedevac 4.0014.001•• SS--90399039 Vanderbilt (USA)Vanderbilt (USA) 3.9393.939•• SS--90549054 Vanderbilt (USA)Vanderbilt (USA) 3.8663.866SS 90549054 Vanderbilt (USA)Vanderbilt (USA) 3.8663.866•• SS--90299029 ADAC (Germany)ADAC (Germany) 3.8083.808

Total FleetTotal Fleet 384.777384.777

Page 7: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

BK117 In Service as of June 2010

North AmericaNorth America122122 EuropeEurope

7575 AsiaAsia7474

Central AmericaCentral AmericaMiddle EastMiddle East

2929

7474

South AmericaSouth America

AfricaAfrica1515

OceaniaOceania48481515 4848

Page 8: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

BK117 Fleet Leaders as of June 2010S/N Operator Flight Hours

BK117 Fleet Leaders as of June 2010

•• SS--72017201 Air Methods Corp. (ARCH)Air Methods Corp. (ARCH) 16.48516.485•• SS--70387038 Omniflight Helicopters Inc.Omniflight Helicopters Inc. 16.36716.367•• SS--70237023 Omniflight Helicopters Inc.Omniflight Helicopters Inc. 16.32716.327•• SS--72077207 Air Methods Corp. (ARCH) Air Methods Corp. (ARCH) 15.691 15.691 •• SS--71337133 Omniflight Helicopters Inc. Omniflight Helicopters Inc. 14.59114.591•• SS--72157215 Omniflight Helicopters Inc. Omniflight Helicopters Inc. 14.47914.479•• SS--7078 7078 Omniflight Helicopters Inc.Omniflight Helicopters Inc. 13.76513.765•• SS--70277027 Air Methods Corp.Air Methods Corp. 13.72813.728•• SS--70367036 Air Methods Corp. Air Methods Corp. 13.64213.642•• SS--71127112 Omniflight Helicopters Inc.Omniflight Helicopters Inc. 13.45513.455

Total FleetTotal Fleet 2.513.4722.513.472

Page 9: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

Technical Issues …Technical Issues …

Page 10: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 05 – REM 308

• REM 308 to be included in the basic AMMbasic AMM

• T/R inspection tolerances and maintenance conveniently located in one documentlocated in one document

• REM 106 currently under consideration (possibly per Temp Rev )Temp. Rev.)

Page 11: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 05 – MM Stick Displacement Check

• MSM calls out for this check after periodical inspection (05-60-00, 6-8 point 17).O h li t i d ith CPDS V2006 thi h k d ’t k• On helicopters equipped with CPDS V2006 this check doesn’t work because the letters “MM” are not displayed above the middle of the linear scale anymore, but rather on the left side of the scale.

• This was necessary in order to gain space for the display of the• This was necessary in order to gain space for the display of the vectorial MM scale.

• Use digital MM value in CPDS• MSM to be updated with• MSM to be updated with

next revision (011).

Page 12: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 18 – Cabin Vibration Absorbers• 9 known cases of broken spring plates (6x Z-Absorber, 3x Y-Abs.).• Tooling marks introduce weak/stress points• Surface roughness is improved and tooling marks duringSurface roughness is improved and tooling marks during

manufacturer is minimized.

Page 13: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 21 – Heating Systems

• NTO currently available to reinstall re circulation hosere-circulation hose

• Keeps cooler air from the fwd avionic bay out of the heating systemsystem

• Original or SCAT Hose• Reports of increase of temperature

after reinstallation

Page 14: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 21 – Heating Systems

• NTO currently available to reinstall re circulation hosere-circulation hose

• Keeps cooler air from the fwd avionic bay out of the heating systemsystem

• Original or SCAT Hose• Reports of increase of temperature

after reinstallation

Page 15: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 21 – Heating Systems

Improvements:

Blower replacement (2)

brushless design

hi h t thigher power output

lighter in weight

more compactmore compact

quieter

Ducting improvementsDucting improvements

Improved sealing of NACA’s

Page 16: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 21 – Heating Systems• Overview of issuesOverview of issues

identified

Page 17: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 21 – Heating SystemsHeating System Improvement Considerations

17

Page 18: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 28 – Fuel Expansion Tank Fittingsp g• Repeated reports of leaking fittings.• Torque for current config made clear in AMM R12

Page 19: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 28 – Fuel Expansion Tank Fittingsp gFitting 3 = 4.5Nm

Fitting 4 = 1.7Nm

Fitting 10 = 4.5Nm

Page 20: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 28 – Fuel Expansion Tank Fittings

• Longer fittings to be installed to allow for counter holding – use proper tools!R d i f t k i t d (M )• Redesign of tank inserts underway (May) KHI cert – app. 2nd QTR 2011

• Improved sealing for fitting to tank and insertsinserts

Re-designRe design

Page 21: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 28 – Fuel Expansion Tank Fittings

• Longer fittings to be installed to allow for counter holding – use proper tools!R d i f t k i t d (M )• Redesign of tank inserts underway (May) KHI cert – app. 2nd QTR 2011

• Improved sealing for fitting to tank and insertsinserts

Re-designRe design

Page 22: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 28 – Aft Fuel Pump Check Valve

• Only S/N 9164 thru S/N 9282 have check valve installedhave check valve installed

• New type under certification with KHII t d @ 9400 d• Introduce @ app. 9400 and retrofittable app 1 QTR 2011

• IN-2150-28 issued to address th Aft P C t idthe Aft Pump Cartridge absence of check valve = Defuel aft main tank

Page 23: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 31 – NVG Standby HorizonATA 31 NVG Standby Horizon

• A further failure root cause related to vibrations has been identifiedidentified.

• Improved attachment to the frame structure of the instrument panel under investigation.

Page 24: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 32 – Entrance Steps

• Some cases of over stressed entrance steps • Ultimate loading with 3 persons @ 100kg x 1.5g x 1.5 (safety g p @ g g ( y

factor) = 2208 N or 496.3lbs

Page 25: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 34 – Air Data Unit 3000/3200

• Obsolescence parts internally on 3000. Thales introduces ADU3200 P/N C17133AA01

• Improved low speed performance• Improved product quality over the

long term• Ps sensor replaced by improvedPs sensor replaced by improved

version – complies with FAR43 App E

• Growth potentialGrowth potential• Optional SB 34-014 issued

Page 26: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 34 Garmin GNS430 dual installationATA 34 Garmin GNS430 dual installation

• Dual installation at different SW levelsDual installation at different SW levelswill inhibit the cross-fill function

• Transfer of function/information notpossible between units. No indication ofpossible between units. No indication offunction loss

• Simple update to latest SW 5.0.4version rectifies issueversion rectifies issue

• Working with Garmin on plan to updatein service and spare units (SB/SI toupdate from OEM)update from OEM)

Page 27: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 34 FreeFlight 2101 I/Og

• SI MBB BK117-102 alerted operators that the currentoperators that the current cards for A, B, D, H, J and K models, are too small to accept the large database files

• New –M introduced by FreeFlight to accept larger g p gcards

• Introduced in April 2010 with Information Notice 2111-I-34

• -M Now Certified on BK117

Page 28: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 52 – Sliding Cabin Door

• Occurs during certain flight maneuvers (high vibration) Door handle will creep up

Bracket Cam radius will increase

(high vibration) Door handle will creep up

• Check IBF harness clearance!

• Adjustment of door handle force; improve “over center” of handle“over center” of handle

• AMM 52-12-00, 4-4 shows adjustment of upper latch connecting rod (520mm)

Lower door bracket to be changed• Lower door bracket to be changed.

Page 29: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 52 – Sliding Cabin Door

Upper Latch Connecting Rod

52 12 00 4 452-12-00, 4-4

Page 30: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 52 – Sliding Cabin DoorATA 52 Sliding Cabin Door

• Friction on roller can be dj t d i dadjusted via upper and

lower screws of upper latch

• Small amount of in/out adjustment on the roller

• Increase/decrease friction on roller when latching dooron roller when latching door

Page 31: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 52 – Sliding Cabin Door

Improvements

Locking device improvementLocking device improvement under study (June 2010)

Forces to check and adjust at door handles will beat door handles will be introduced into AMM

Inspection (cars) requirements to berequirements to be introduced into MSM/AMM

ASB 52-010 released

Page 32: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 62 – Pendulum Absorber Shafts• High amount of oil leaks reported.• Most likely caused by grooves on shaft B621M3003201 and

bushing 105-81022.03bushing 105 81022.03• Improvement under study (Oct. 2009).

Page 33: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 62 – Main Rotor Head Inner Seal LeaksA d 83 k f i l l k EC145 i t• Around 83 known cases of inner seal leaks on EC145 main rotor heads.

• Root cause – swelling/shore hardness of inner seals.N k h f f t• No known change from manufacturer

• Re-introduction of VITON seals.

Page 34: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 62 – Main Rotor Head Inner Seal LeaksVit S l i t d d t C 2• Viton Seals introduced to C-2

• Existing since BK117 P/N 827N85X105x13FP7501C tl d t• Currently under procurement

• Will be used in serial and spares

Page 35: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 62 – Main Gear Box TBO Extension

• Goal is to raise MGB TBO from 3600 to 5000

• 5 MGB’s in the evaluation program

All five will undergo stepped process of interim i tiinspections

First 3600 interim inspections (2) look good; granted extension to 3900

First 3900 interim inspection found suitable; granted extension to 4300 (OH by ECD only!)

• Two step process; 3600-4300 and 4300-5000

• Fleet TBO raised once all five pass the same bench mark

*Info as of June 2010

Page 36: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 63 – Mast Moment System

• Special “approach and landing campaign” underway to define possible alternative measurespossible alternative measures (with faulty mast moment system).

• Data analysis reflects the need• Data analysis reflects the need for additional flight campaign.

• Goal is to establish a certain amount of landings with inoperamount of landings with inoper-ative system.

Page 37: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 65 – Service Life Limits IGB and TGB

• Revision 009 of the MSM introduced new Service Life Limits for the bevel gears.

• IGB raised to 4200 hours.

• TGB raised to 4600 hoursTGB raised to 4600 hours.

• TBO set at 1500 / 1800 hours (IGB / TGB); TBO extension has high priority.

• Nevertheless, the result of both lead to around € 5.59 (US$ 7.26) less DOC per hour.

Page 38: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 65 – IGB/TGB TBO ExtensionATA 65 IGB/TGB TBO Extension

• Goal is to introduce new gearboxes with improved gear load patterns and stiffer steel liners We expect an even better TCI thanpatterns and stiffer steel liners. We expect an even better TCI than today’s values

↑ IGB and TGB TBO to 4000Accomplished in 3 stepsp p1. Oil change to Transmax Z

Results should wield interim TBO of 2100 and 2300 resp.

2. Modification of lip seals3. Development of new contact patterns

Result in new TCI times• 5 will undergo parallel TBO verification program in order to achieve

the highest achievable TBO limits

Page 39: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 67 – Pitch Links 117-31822• Evaluation finalized; new bearings installed since 900hrs on in-

service aircraft• T/R bearings currently under procurement g y p• If new and old Pitch links differ less than 2 grams-rebalance is not

necessary• New P/N 11-13032P and 11-13033P when available

Page 40: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 67 – T/R Actuator B673M40A1001ATA 67 T/R Actuator B673M40A1001

• Reliability is decreasingy g

MTBF = 1094hrs

• Test campaign for new actuator currently in progress

• Expect conclusion by p y4th Qtr ’10

• Adding procedure for individual rod or SEMAindividual rod or SEMA replacement. Same for individual P or R SEMA

Page 41: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 71 – Engine Cowling Door Heat Blankets• Heat protection for engine cowling doors (SB 71-001) in some

cases not adequate.• New revision to enlarge the heat blanket and include R/H engine g g

cowling door due out QTR 4 2010

Page 42: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 77 – Triple RPM Indicator• VibroMeter: B771M40C1005

– Supplier to improve reliability– Change internal bearing; applied

when returned for repair

• Different behavior during power-up self-test between Vibrometer and Diehl: Vibrometer needles move faster and NR-needle drops back to 0 first, followed by both N2-needles.

• Vibrometer two independent internal• Vibrometer - two independent internal power supplies = self test differs from that in the current AMM

• Diehl shows higher failure rates; g ;moveto Vibrometer and second suppler

Page 43: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 85 – Rescue Hoist Cable• In order to maintain the hoist cable longer in service it is recommended

to lubricate the cable with much more oil than called out for in the CMM.

Page 44: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 85 – Rescue Hoist Cable• In addition pay attention to the crowder! Replacement is described in

latest version of the CMM.

Page 45: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

ATA 85 – Crowder Sheave Assembly InspectionInspection

• Refer to Goodrich CMM 44301, 25-00-21-1• Check condition of crowder sheave assembly:

serviceable crowder beginning corrugation,crowder to be replacedwithin 60 days

crowder to be replacedimmediately

Page 46: Customer Service Conference 2010 - EC145 rev1.pptairbushelicoptersinc.com/images/support/customer_service...• Check IBF harness clearance! • Adjustment of door handle force; improve

Thank you for your attention!

Questions?