CUSTOMER SERVICE 2019 SOLUTIONS - onlinetgroup.com · The service descriptions can be simply printed and displayed next to their pushbuttons. NANOQ8 is using a special mainboard instead

CUSTOMER SERVICE SOLUTIONS

2019

2

Company profile

QUeUe manaGemenT SySTem

neTwork STrUCTUre

TiCkeT DiSpenSerS

- NANOQ - EPIQ - MULTIQ - DESKQ

Self-ServiCe anD informaTion kioSkS

- MULTIQ32 - PLAy KIOSK - WEbTOUCh 23 - ROME KIOSK

feeDbaCk

- WINDOWS fEEDbACK - ANDROID fEEDbACK

DiSplayS

aCCeSSorieS

CDS5 UniCorn

DaSHboarD

QSaver

poSTer in THe DiGiTal aGe

CDS5 omp, omm SofTware

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6

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9

9194155

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63677175

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THE TABLE OF CONTENTS

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Who we are?We are the Expert of Customer service and leading European innovator of Queue Management Systems. We not just design, develop, manufacture, but we shape the future of this technology.We have 18 years experience in producing quality hardware built in the European Union, innovative software and flexibility in customizing or integrating. Our aim is to make your customer service more effective, productive and successful. We are here to support your new unique ideas. Do not hesitate to contact with us directly or to ask a personal consultation.

facts and figures•� Our systems have been installed on 4 continents in more than 50 countries from Washington to Tokyo•� More than 2000 customer services are using our intelligent ticketing system around the world•� It is estimated that 500 000 people are using our solutions every day•� More than 18 000 members of staff are serving customers by using our system•� Approximately a ticket is issued in every 7th second via our ticket dispensers•� The statistical modules of ONLINET make 16 743 reports for our customers daily•� Now in hungary every 2nd queue mangement system is operated by the ONLINET GROUP

Certificates

ISO-9001:2008 CE RohS

Technology partners

hPCISCOLGMicrosoftELOCustomNipponAllsee

Awards

Deloitte Technology fast 50 CEDeloitte Technology fast 500 EMEASzerethető Munkahelyek Top 100

COmpANy prOFiLE

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Offices Partners Installed systems

Offices and reseller partners

hungary Romania

AfricaAsiaEuropeMiddle East

AfricaAsiaEuropeMiddle EastNorth America

COmpANy prOFiLE

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•� Queue Management Systems•� Kiosks•� Digital Signage•� Smartphone applications•� Management support toolkit•� Smart City Solutions

Products

Activities

SectorsServices

Some of our clients

COmpANy prOFiLE

•� Design•� Manufacturing•� Software development•� Sales •�Project management•� Service

•� financial industries•� Telecommunication•� healthcare•� Goverment•� Retail

•� Consulting•� Custom design•� Development•� Installation, Implementation•� Maintenance•� Product support•� Remote supervision•� Spare part supply

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What is this?first of all a solution, with which the efficiency, the quality and sales productivity of a Customer Service can be increased. Secondly is an IT system with hardware and software components, which consists of the following elements:

• Ticket dispenser terminal • Central display • Counter display and staff terminal • ONLINET CDS software

how does it work?The customer who enters the Customer Service will select a service on the ticket dispenser terminal, then with the printed ticket will sit down in the customer waiting area. During the waiting, the customer can follow the calling of the ticket numbers on a central display, which in the same time, can play even commercials. The administration can be easier if the customer made a pre-registration or identified himself at the ticket dispenser terminal. The management, using the up-to-date statistics in the system, can react immediately in a specific case and is able to design more precisely a long-term strategy.

What benefits will bring to you?• Reduced waiting times • Reduced administration times • Increased number of daily transactions • Increased staff efficiency • Increased customer satisfaction • Reduced stress level and number of conflicts • Increased sales and cross-sales • Increased staff motivation • Increased customer loyalty • Increased revenue and cost effectiveness

quEuE mANAgEmENT SySTEm

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Local Management

Local network

National network

Central Management

Server

Local statistics and administration

Central statistics and administration

Smartphone applications

Multimedia PC or player

Multimedia central display

Central display

Counter displays

Ticket dispenser

Counters/Staff workstations

Customer feedback terminals

GSM

Internet

GPS

Network structure

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TiCkET DiSpENSErS

The SME’s fight with the large multinational corporations, in most of the cases, starts from an inferior position. The SME sector is characterized by smaller budget, restricted latitude and the lack of efficiency growing technology. The Customer Services in many circumstances, are the “battlefields” that will decide, if a customer will come back again and again or will be a loyal buyer on the opposite side of the street.

NANOQ

NANOq1

WE DESIGNED THE NANOQ1 SYSTEM FOR THOSE WHO HAVE

BEEN ALREADY REALIZED THAT FASTER SERVICE, DISCRETION AND

COMFORTABLE WAITING TIME WILL RESULT LOYAL CUSTOMERS.

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features and benefits

Space saving designNANOQ1 due to its size is one of the ideal choices for small shops, Customer Services and customer waiting areas. The system will fit perfectly into your existing or future architectural design.

Easy and simpleThe NANOQ1 has the simpliest structure to have queue managament system. The device has 1 pushbutton with 1 service to call in instead of touchscreen. The ticketdispenser is using a special mainboard instead of PC making the operation and maintenance much easier.

Value for moneyThe induction of the NANOQ1 system creates a more satisfying customer experience, increases customer loyalty and ultimately drives increased profitability.

TiCkET DiSpENSErS

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TEChNICAL SPECIfICATION

Pushbuttons 1

Printer 3” thermal printer

Printer power supply 24VDC

Tickets 80 mm wide paper roll

Characteristics Special PC free hardware with custom developed integrated board LAN connection. Optional CDS hW DESK touchscreened device with CDS DESK software component.

Recommended max nr. cashiers/advisors 3

Recommended max nr. of tickets printed daily 1000

SIzES

height 1408 mm

Width 230 mm

Depth 283 mm

• Pharmacies• beauty shops, solarium –

shops, hair dressers• Real estate agencies• City councils, District councils,

housing associations• Tax – Revenue – Custom

offices• Universities, Collages,

Language Schools• Coffee shops• Meat/Cheese counters

• General and private medical centers, Dentists

• Self-service and fast food restaurantsm small and medium sized shops

RECOMMENDATION

TiCkET DiSpENSErS

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A small and medium business, similar to larger companies, requires to be effective when dealing with customers. While a comprehensive queuing system with smart features and a great range of accessories could feel to be ’out of the league’, sometimes a simple, but ’hardworking’ solution is all that is needed. We designed the NANOQ8 system to support those who are willing to give their customers the best service, without spending a fortune on the technology supporting them. NANOQ8 is simple, cost-effective and scalable to meet the everyday challenges of visionary entrepreneurs.

NANOQ

NANOq8

TiCkET DiSpENSErS

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back to the basicsNANOQ8 features pushbuttons instead of touchscreen to select a service. The number of pushbuttons are 8. The service descriptions can be simply printed and displayed next to their pushbuttons. NANOQ8 is using a special mainboard instead of a PC making the operation and maintenance much easier. With its simple design and slim body it can be the ideal element of every interior design.

Reports to improve businessWhile the operation of NANOQ8 is based on a very simple principle, the system is able to provide a set of basic reports and statistics. The software is web based, accessible using a web browser from any device connected to the same network. The reports will allow managers and business owners to improve their service and operation efficiency, serving more clients, increasing sales and productivity.

One body – many facesNANOQ8 can be adapted and customized to fit into any environment. Pharmacies, bakeries, café’s, restaurants, sport clubs, museums, post offices, mobile shops, city councils, clinics just to name a few, can all benefit from having a professional customer service solution at a budget cost.

TiCkET DiSpENSErS

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Pushbuttons 8


Printer power supply 24 VDC


housing metal case, white

Characteristics Special PC free hardware with custom developed integrated boardLAN connectionOptional Rf (radio frequency) receiver Micro SD for storagePassive cooling

Recommended max. nr. of cashiers/advisors 10

Recommended max. nr. of tickets printed daily 1000

SIzES

height 1408 mm

Width 230 mm

Depth 283 mm

• Pharmacies • General and private medical

centres, Dentists • beauty-shops, solarium-shops,

hair dressers • Real-estate agencies • City councils, District councils,

housing associations, Tax-Revenue-Custom offices

• Universities, Colleges, Language Schools

• Local Police Offices

• Small bank and building Society branches

• Self-service and fast food restaurants, small and medium sized shops

• Galleries, Museums, Exhibition Centres, Conference and Event organizers

• Indoor playhouses, Amusement Parks, Sport Arenas

RECOMMENDATION

TiCkET DiSpENSErS

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RELATED SERVICES

• Customer service development consultancy • Site survey, planning • Installation, commissioning, training • Maintenance, remote support, repairs • Paper roll and spare parts supply

ExTERNAL ACCESSORIES

SOfTWARE

• L ED (seven segment counterdisplays• LED (seven segment) central

displays• LCD counter displays• LCD/LED central displays with

digital media player PC• Multifunctional customer calling

terminal

• Touchscreen customer feedback terminal

• 12V power supply and signal distributor

• 80 mm thermal paper• Ceiling and desk mounting

display supports

• CDS5 UNICORN queue management software

• CDS5 DESK customer calling application

• CDS5 OMP (Onlinet Media Player) digital signage local application

• CDS5 OMM (Onlinet Media Manager) digital signage central application

• CDS5 VOICE

TiCkET DiSpENSErS

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NANOQ8 CDS BASIC SW

LANRS485 Communication Sound

CD BASIC DESK (max 3)

Counter Displays

SpeakersCentral Display

1 2 31 2 3

TiCkET DiSpENSErS

bASIC SySTEM

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The SME’s fight with the large multinational corporations, in most of the cases, starts from an inferior position. The SME sector is characterized by smaller budget, restricted latitude and the lack of efficiency growing technology. The Customer Services in many circumstances, are the “battlefields” that will decide, if a customer will come back again and again or will be a loyal buyer on the opposite side of the street.

EPIQ

Epiq7

TiCkET DiSpENSErS

ALREADY REALIZED THAT FASTER SERVICE, DISCRETION AND

COMFORTABLE WAITING WILL RESULT IN LOYAL CUSTOMERS, BUT

COULD NOT AFFORD TO INVEST L ARGE SUMS IN SUCH SYSTEMS.

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TiCkET DiSpENSErS


Slim size designEPIQ7 due to its size is our slimmest Queue Management System. EPIQ7 is the ideal choice for small shops, Customer Services and customer waiting areas. The system will fit perfectly into your existing or future inner architectural design.

Reliable and flexibleThe EPIQ7 system is unique, compared to our other queuing systems, as it is the only ticket dispenser terminal that doesn’t incorporate a controller PC. The controller PC has been replaced with a uniquely designed board which has the web based queuing software preloaded. EPIQ7 offers a reliable operation with a wide range of features and statistics, on an affordable price.

Reliable and flexibleAn important principle in designing the EPIQ7 system, was to maintain similar features and functions used by the larger systems but to keep its price as low as possible. The induction of the EPIQ7 system will result in a faster service, more comfortable working conditions and more satisfied clients, through which the return of the investment will be far better.

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Display 7''

External housing and colour metal/white corian case, black/white

Printer Direct line thermal dot

Paper roll type and size 80mm wide paper roll

Characteristics Special PC free hardware with custom developed integrated board

SIzES

height 1280mm

Width 200mm

Depth 316mm

TiCkET DiSpENSErS

RECOMMENDATION

• Pharmacies• General and private medical

centres, Dentists• beauty-shops, solarium-shops,

hair dressers• Real-estate agencies• City councils, District councils,

housing associations,• Tax-Revenue-Custom offices

Universities, Colleges, Language Schools

• Local Police Offices

• Small bank and• building Society branches• Self-service and fast food

restaurants, small and medium sized shops Galleries, Museums,

• Exhibition Centres, Conference and Event organizers


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bUILT-IN hARDWARE ACCESSORIES


SOfTWARE

• Rf module for Rf calling terminals• Wifi router for Digital Signage communication

and wireless monitoring/reporting access

• LED (seven segment and matrix) counter displays

• LED (seven segment and matrix) central displays

• LCD counter displays • LCD/LED central displays with digital

media player PC • Multifunctional customer calling

terminal • Touchscreen customer feedback

terminal)

• Pushbutton customer feedback terminal


• 80mm thermal paper • Ceiling and desk mounting display

supports • GSM gateway (to be used with SMS

software applications)


• CDS5-UM MAINfRAME central queue management software




• CDS5 ALERT• CDS5 VOICE • CDS5 WEbbOOKING • CDS5 QSAVER smart phone

application• CDS5 DAShbOARD visual

management information system TICKET DISPENSERS

TiCkET DiSpENSErS

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Operating a Customer Service is not a simple job. Operating it efficiently is a real challenge. But how a Customer Service can be efficient? If the customers don’t perceive their waiting times as an eternity. If the staff’s productive work is recognized and awarded. If the managers have full control over the operation.

EPIQ

Epiq10

TiCkET DiSpENSErS

THE EPIQ10 SYSTEM CREATES THE PERFECT ENVIRONMENT IN

YOUR CUSTOMER SERVICE, WHICH ENABLES YOU TO CARE ABOUT

A SINGLE THING: YOUR CUSTOMERS.

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* depending on the length of the ticket

** excluding the CDS Desk

TiCkET DiSpENSErS


Modular designThe EPIQ10 system follows the growth and changes in your organization. Extending the system with one or more desks, replacing the LED based central display with LCD screen or integrating a new software module among the others, is not a problem anymore. Replacing the service names on the ticket dispenser or changing the information on the tickets, can be a daily routine.

Easy to useThe simple design and the clear listing of services on the touchscreen makes the EPIQ10 an easy-to-use queuing system. In this way, even those who are unfamiliar with the usage of IT products, will use it confidently, without stress or embarassing feeling.

Low operation costsThe EPIQ10 ticket dispenser is using an economic paper roll, that allows the printing of 1300 to 2400 tickets/roll*. The software related to the queuing system, despite of the frequent practice of other companies, has a licence that allows unlimited number of users in a single location**

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Screen 10” portrait touchscreen with 1280x800 resolution




housing special, multi-layered, tough and glossy material (front) and metal back)

Characteristics built-in PC with Windows operating system



SIzES

height 1408 mm

Width 230 mm

Depth 283 mm

TiCkET DiSpENSErS




housing associations, Tax-Revenue-Custom offices • Universities, Colleges,

Language Schools

• Local Police Offices • Small bank and building Society branches• Self-service and fast food

restaurants, small and medium sized shops

• Galleries, Museums,Exhibition Centres, Conference and Event organizers


RECOMMENDATION

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RELATED SERVICES

• Customer service development consultancy • Site survey, planning• Installation, commissioning, training • Maintenance, remote support, repairs • Paper roll and spare parts supply • Operation, statistics and data analysis • Custom development and design• Integration to existing CRM or front-Office systems

bUILT-IN ACCESSORIES


SOfTWARE

• Wifi router Digital Signage communication and wireless monitoring/reporting access

• Speakers



• LCD counter displays• LCD/LED central displays with digital


terminal• Touchscreen customer feedback

terminal




supports• GSM gateway (to be used with SMS


• CDS queue management software• CDS MAINfRAME central queue

management software• CDS DESK customer calling

application• OMP (Onlinet Media Player) digital

signage local application • OMM (Onlinet Media Manager)

digital signage central application

• CDS SMS Alert• CDS VOICE Calling • CDS bOOKING Online• CDS MEETING Room Occupancy

Display• ibOOKING smart phone application• DAShbOARD visual management

information system

TiCkET DiSpENSErS

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Decrease customer wait times, improve your service efficiency with EPIQ15. We offer EPIQ15 not just the SME sectors, bacause excessive queuing and waiting are among the leading causes of dissatisfaction in multinational banks, retail stores, hospitals and government institutions as well.

EPIQ

Epiq15

TiCkET DiSpENSErS

IMPROVE YOUR CUSTOMER FLOW AND MANAGE QUEUES WITH

SOPHISTICATED QUEUE MANAGEMENT HARDWARE AND SOFTWARE.

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TiCkET DiSpENSErS


bigger displayThe bigger display let you to take a better control of your customer’s queuing experiences. The portrait touch screen communicate text, images and other relevant information to customers, patients and citizens in your waiting and service environments.

Control your queuesChange the way your customers wait, and take control of your queues. Our ticket despenser help you to organize your queues by providing customers with information during their visit. It create better flow, lower perceived wait time, and happier people.

Increase revennuesPerfect for high customer-traffic areas to optimize service efficiency and simplify queuing experiences. Thanks to the better control you can increase your revenues with EPIQ15 queue management solutions.

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Screen 15” portrait touchscreen with 1280x800 resolution




housing Special, multi-layered, tough and glossy material (front) and metal back)

Characteristics built-in PC with Windows operating system



SIzES

height 1408 mm

Width 230 mm

Depth 283 mm

TiCkET DiSpENSErS

RECOMMENDATION




housing associations,• Tax-Revenue-Custom offices,

Universities, Colleges, Language Schools

• Local Police Offices• Small bank and• building Society branches• Self-service and fast food

restaurants, small and medium sized shops Galleries, Museums

• Exhibition Centres, Conference and Event organizers


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TiCkET DiSpENSErS

bUILT-IN hARDWARE ACCESSORIES


SOfTWARE

• Rf module for Rf calling terminals• Wifi router for Digital Signage communication

and wireless monitoring/reporting access



• LCD counter displays • LCD/LED central displays with digital


terminal • Touchscreen customer feedback

terminal)




supports • GSM gateway (to be used with SMS










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Customer Services is the place where your clients expect a fast, accurate and comfortable service. In the same time, through a personal contact with the clients, is the place of a unique possibility of selling. The comfortable waiting, the stress free environment, the friendly service will increase the customers’ openness. Knowing your customers’ needs, habits, history, and feedback will make selling easier.

EPIQ

Epiq20/ pOrTrAiT

TiCkET DiSpENSErS

CUSTOMER SERVICE IS NOT JUST EFFICIENT IN OPERATION, BUT

WILL TURN IT INTO THE FIRST LINE OF YOUR SALES.

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TiCkET DiSpENSErS


Ticket dispenser as advertisement spaceThe menu that appears on the touchscreen of the EPIQ20/ Portrait ticket dispenser, listing the services, can be fitted into the company image. Commercials, announcements, promotions can be also displayed. This can be done on a splitted screen or by a commercial covering the full screen, that disappears after a touch, leaving the space for the main menu.

Screen and ticket editorIn the EPIQ20/ Portrait system a new campaign, a new promotion or a completely new image comes to life after a few clicks. The EPIQ20/ Portrait system makes possible to amend the multimedia, graphics or text content on the screen of the ticket dispenser or on the ticket. The changes can be done and validated even from a central location, without any extra cost.

full supervision and better planningWould you like to know what is the average waiting time in your Customer Services? Would you like to know how many customers have you lost? Through the heart of the EPIQ20/ Portrait system, the CDS application, you will have full supervision of the daily operation and using the provided statistics, you will build a better strategy.

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Display 20” hD portrait touchscreenLCD Unique screen background and menu design



Average number of tickets per roll 1300/paper roll (in case of a 10 cm long ticket)

built-in PC as local server optimal performance and high reliability PC*

External housing and colour metal case, white



SIzES

height 1643 mm

Width 355 mm

Depth 353 mm

TiCkET DiSpENSErS

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TiCkET DiSpENSErS

The first impression counts. The first thing to meet, after entering will be the ticket dispenser terminal. Thanks to the special or the landscaped design the navigation on the touchscreen can be extremly simple.Enjoy this easy workflow will help you to have better and faster services with more happy cutomers.

EPIQ

Epiq20/ LANDSCApE

DO NOT FORGET YOU ONLY GET ONE CHANCE

TO CREATE A GREAT FIRST IMPRESSION.

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TiCkET DiSpENSErS

Confidence requires styleSometimes it is practical having a queuing terminal with a huge display, loads of accessories or a customized colorful cover, that attracts new clients like a magnet. Sometimes the environment, the interior architectural de-sign or the company image requires a simple shape and a smart aspect.

Elegant and practicalThe screen of the queuing terminal is big enough to be filled with attracting and useful content. The ticket printer as standard will easily serve hundreds of clients daily, but with a heavy-duty printer installed, that can rise to several thousands. The optional card reader will make the customer identification and VIP client management possible.


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TiCkET DESpENSErTiCkET DiSpENSErS

• Malls, Supermarkets, Store chains

• healthcare institutions • Educational institutions• Real estate agencies • Conference and sport centers

• banks, building Societies• Insurance companies• Telecommunication companies• Mobile, internet, cable tv service suppliers• City and District Councils,

Registry offices,

• Tax, Custom and Revenue Offices

• Public utility companies• Post offices • Embassies, Consulates • Governmental institutions• Solicitor and Notary Public

offices

RECOMMENDATION


Display 20” hD Landscape touchscreen LCD Unique screen background and menu design





External housing and colour metal case, white



SIzESheight 1436,9 mm

Width 545 mm

Depth 283 mm

*PC performance and capacity can be customized upon request

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TiCkET DiSpENSErS

RELATED SERVICES

• Customer service development consultancy • Site survey, planning• Installation, commissioning, training • Maintenance, remote support, repairs • Paper roll and spare parts supply• Operation, statistics and data analysis • Custom development and design• Integration to existing CRM or front-Office systems



SOfTWARE

• Wifi router Digital Signage communication and wireless monitoring/reporting access

• Speakers






terminal



• 80mm thermal paper • Ceiling and desk mounting display supports• GSM gateway (to be used with SMS

software applications









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EPIQ20CDS UNICORN

LANRS485 Communication Sound

CDS DESK (max 8)

Counter Displays

Central Display with Onlinet Media player (OMP

...

Speakers

1 2 81 2 8

STANDARD SySTEM

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quEuE mANAgEmENT SySTEmS

Customers are not the same. Just as their expec- tations and needs. A Customer Service can be efficiently operated, only with a versatile solution. Some likes to be recognized, to be called on their names and understand their desire. Some prefer shopping while they have to wait. Some organize accurately their time and they like making a pre-registration or booking for an appointment.

MULTIQ

muLTiq23

EVEN IF YOU HAVE CUSTOMERS WITH SOPHISTICATED REQUIRE

MENTS, THE MULTIQ SYSTEM WILL HELP THEM TO FEEL, THAT FOR

YOU IS NOT IMPOSSIBLE TO FULFIL THEM.

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TiCkET DiSpENSErS

Size does matterWould you like to display more information on the ticket dispenser’s touchscreen, but there is not enough space? your elder customers are complaining about too small text size? An impressive commercial would wake-up the interest of more customers? The MULTIQ23 ticket dispenser can be ordered even with 23”screen, to avoid these and other similar future difficulties.

All-in-oneThe MULTIQ23 ticket dispenser can be equipped with card reader, biometric and barcode reader, proximity sensor, camera and speakers. The customers can be identified at the ticket dispenser terminal, so the waiting and the administration time can be decreased significantly.

five star servicesWould you like your Customer Service make feel your customers, like they have taken tickets for business Class? The pre-registration, the VIP customer management or the text alert before calling, are all services, through which your customers service becomes more faster and comfortable.


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quEuE mANAgEmENT SySTEmS / TiCkET DiSpENSErS


Display 23”portrait touchscreenLCD Unique screen background and menu design


Paper roll type and size thermal paper, length: 130 m, width: 3”



External housing and colour alloy/metal case, white



SIzES

height 1782 mm

Width 430 mm

Depth 327 mm

TiCkET DiSpENSErS


• banks, building Societies • Insurance companies• Telecommunication companies• Mobile, internet, cable tv

service suppliers• City and District Councils,

Registry offices,• Tax, Custom and Revenue

Offices • Public utility companies• Post offices

• Embassies, Consulates • Governmental institutions• Solicitor and Notary Public

offices • Malls, Supermarkets,

Store chains • healthcare institutions • Educational institutions• Real estate agencies • Conference and sport centres

RECOMMENDATION

44

RELATED SERVICES




SOfTWARE






terminal





• Push-in engine driven card reader• Contactless card reader • barcode scanner• Passport and ID card scanner• Webcamera

• Microphone • Speakers• UPS – Uninterruptible power supply• Vandal safe metal keyboard with

trackball









TiCkET DiSpENSErS

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With Multiq23/ Front queue management system, everyone knows exactly when, how and what they’re supposed to be doing before, during and after every visit. Moreover you can replace it as close to the wall as you want because of the front opened body structure.

MULTIQ

muLTiq23/ FrONT

WE BELIEVE THAT KNOWING WHAT TO EXPECT ULTIMATELY GIVES

TO YOUR CUSTOMER A BETTER SERVICE EXPERIENCE.

quEuE mANAgEmENT SySTEmS / TiCkET DiSpENSErSTiCkET DiSpENSErS

46

TiCkET DiSpENSErS

Elegant and practicalWhy not drive your customers elegantly? MULTIQ23/ front puts your visitors in control the second they enter the building and help you coordinate and plan your resources more efficiently. The size of the display provides you more information on the ticket dispenser’s touchscreen, and also ensures everyone to know when, how and what they’re supposed to be doing. We offer you this practical solution, in case you are seeking of space. It can be placed close to the wall, because it has a front door.

All-in-oneThe MULTIQ23 ticket dispenser can be equipped with card reader, biometric and barcode reader, proximity sensor, camera and speakers. The customers can be identified at the ticket dispenser terminal, so the waiting and the administration time can be decreased significantly. five star servicesWould you like your Customer Service make feel your customers, like they have taken tickets for business Class? The pre-registration, the VIP customer management or the text alert before calling, are all services, through which your customers service becomes more faster and comfortable.


47

quEuE mANAgEmENT SySTEmS / TiCkET DiSpENSErSTiCkET DiSpENSErS










SIzES

height 1782 mm

Width 460 mm

Depth 269 mm








RECOMMENDATION

48

TiCkET DiSpENSErS

RELATED SERVICES









terminal







trackball

SOfTWARE









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quEuE mANAgEmENT SySTEmS / TiCkET DiSpENSErSTiCkET DiSpENSErSTiCkET DESpENSEr

The ticket dispensers are the first physical engagement your customer has with your environment. These attractive and intuitive components act as an on-premise gateway for customers, citizens and patients, giving them a way to select services.

TiCkET DiSpENSErS

MULTIQ

gq23/ gLASSq

50

TiCkET DiSpENSErS

Modern and stylish designOur free-standing ticket dispenser has a unique eye-catching glass front, which provides to the totem a modern and stylish design. A well-placed quality ticket dispenser can make the difference, offering your audience an easy customer journey

Durable glass portrait display The housing of the totem is made from metal and glass in the front, the portrait display size is 23”. The durable glass portrait display is designed for areas with heavy footfall providing access to information, services commerce applications. The screen is manufactured with a toughened glass fascia, making it suitable for users, customers and audiences an opportunity to view and engage with chosen service, information or content.

Quality solution offers your audience an effective journeyfreestanding ticket dispenser with portrait touch display is designed for 24/7 applications. Ideal for selecting information, communicating information complete with custom branding, this solution offers a perfect solution for a wide range of standard and specialist display applications. Utilise your engagements with increasing sales and improving the overall sales experience.


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SIzES

height 1782 mm

Width 430 mm

Depth 327 mm









RECOMMENDATION

TiCkET DiSpENSErS

RELATED SERVICES









terminal







trackball

52

SOfTWARE









53

MULTIQ23CDS UNICORN

CDS DESK (max 15)

Counter Displays

SpeakersCentral Display with

Onlinet Media player (OMP)

Central Display with Onlinet Media player

...Feedback

Mainframe Server with mainframe confi monitoring

and statistics

Digital Signage withWindows PC and

Onlinet Media player (OMP)21 1521 15

PREMIUM SySTEM

LANRS485 CommunicationSound


55

ExEQ


TiCkET DESpENSEr

While designing the DESKQ15-20/Corian/Premium we were focusing on reflecting a premium quality with this solution, by the shape of the terminal and the materials used.

TiCkET DiSpENSErS

THE MAIN CONCEPT IN CREATING THE DESKQ1520 WAS TO MAKE THE

CUSTOMERS FEEL NOT ONLY COMFORTABLE WHILE WAITING FOR A

SERVICE OR PURCHASING A PRODUCT, BUT TO GIVE THEM WHAT

THEY REALLY DESERVE: TO FEEL LIKE BEING THE ONE AND ONLY.

DESKQ

DESkq15-20/COriAN/prEmium

56

TiCkET DiSpENSErS


Elegant and practicalThe screen of the queuing terminal is big enough to be filled with attracting and useful content. The ticket printer as standard will easily serve hundreds of clients daily, but with a heavy-duty printer installed, that can rise to several thousands. This perfect solution is situated on the desk. One of the advantages of using such a queue management system is that the total weight of the terminal is far less compared to others. This characteristic of the terminal will make its transportation easier and the handling or repositioning within the customer service area very simple.

Special material, lightweight and perfectly slimDESKQ15-20/Corian/Premium is made of metal and special glossy material as well. The multiple layered and light structured cover material makes a slim shape, and shiny surface for the curved position of the screen. The tablet-like functionality are all contributors for the queue and customer management to become part of the five star services supplied by your company.

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Display 15-20” landscape touchscreen LCD Unique screen background and menu design

housing corian and special multi-layered, tough and glossy material




Printer power supply 24V DC

built-in PC as local server optimal performance and high reliability PC



SIzE: DESKQ15/CORIAN/PREMIUMheight 416 mm

Width 460 mm

Depth 267 mm

SIzE: DESKQ20/CORIAN/PREMIUMheight 585 mm

Width 474 mm

Depth 358 mm


• banks, building Societies • Insurance companies• Telecommunication companies• Mobile, internet, cable tv service suppliers• City and District Councils,



• Embassies, Consulates • Governmental institutions• Solicitor and Notary Public offices • Malls, Supermarkets, Store

chains • healthcare institutions • Educational institutions• Real estate agencies • Conference and sport centres

RECOMMENDATION

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TiCkET DiSpENSErS

RELATED SERVICES









terminal






• Webcamera • Microphone

SOfTWARE









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ExEQ


TiCkET DESpENSEr

The pleasant, calm waiting, stress free environment, friendly service will make customers more opened. Therefore it is easy to meet their needs through your customer service system.

TiCkET DiSpENSErS

BY STATISTICAL AND MONITORING SOFTWARE MODULES YOU CAN TRACK

YOUR CUSTOMERS, THIS STATISTIC INFORMATION RELATED TO ACCURATE

AND COMPREHENSIVE REPORTS AND ANALYZES.

DESKQ

DESkq15-20/mETAL/ECONOmiCAL

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TiCkET DiSpENSErS


beyond queue management One of the advantages of DESKQ15-20 is that the touch screen menu reflects the company’s logo, advertisements, current promotions and campaigns. There are possibilities to advertise in split screen, or in full-screen mode, which disappears on touch and drops the customer into the main menu.

Get the most out of your businessThanks to the space-saving and flexible design DQ15 can perfectly fits into your store. It can be placed on the counter and in mountable version on wall so you can decide which is the best choice for your business. flexible design makes DESKQ perfect for small shops, waiting rooms customer services.

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• banks, building Societies • Insurance companies• Telecommunication companies• Mobile, internet, cable tv service suppliers• City and District Councils,



• Embassies, Consulates • Governmental institutions• Solicitor and Notary Public offices • Malls, Supermarkets, Store

chains • healthcare institutions • Educational institutions• Real estate agencies • Conference and sport centres

RECOMMENDATION


Display 15-20” landscape touchscreen LCD Unique screen background and menu design

housing material




Printer power supply 24V DC

built-in PC as local server optimal performance and high reliability PC



SIzE: DESKQ15/METAL/ECONOMICALheight 416 mm

Width 416 mm

Depth 267 mm

SIzE: DESKQ20/METAL/ECONOMICALheight 585 mm

Width 474 mm

Depth 358 mm

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TiCkET DiSpENSErS


RELATED SERVICES








terminal






• Webcamera • Microphone

SOfTWARE









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How many more customers would you be able to serve, if you had one more helper or your opening times were longer? Maybe you will never know. As an information kiosk will be available for those who are only visitors today, but could turn into customers tomorrow. As a self-service kiosk will be available for those clients who are in a hurry or for whom you haven’t got enough time.

muLTiq32

KIOSK

TiCkET DESpENSErSELF-SErviCE AND iNFOrmATiON kiOSkS

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SELF-SErviCE AND iNFOrmATiON kiOSkS


The cure for „time thieves“Daily, there could be dozens of people who, with their repeated questions and demand for general information, will steal your staff’s precious time. Using the kiosk, the staff could spend their valuable time with real customers, ready to buy, while the kiosk will serve the visitors and those with a general interest.

No stop - No lossWhile designing the kiosk, one of the important issues was safety. The robust metal housing and the optional vandal-proof keyboard, even when hardly used on a daily basis, can guarantee a long life with a proper operation. In this way, there is no stop, no empty cycle, no loss.

faster means moreSome services required by customers can be handled quickly without the intervention of a human being. The kiosk makes the queues shorter, the administration and service faster and the number of customers served in a day higher. As a result, the income will increase and the cost to get a client will decrease radically.

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bUILT-IN ACCESSORIES• barcode Reader • RfID Reader • Wifi connection

ExTERNAL ACCESSORIES• 12V power supply and signal distributor• Ceiling and desk mounting display supports• Projective Capacitive Touch Technology - PCAP

SOfTWARE• CDS5 WEbbOOKING• Coworker finder• Entry gate system

RELATED SERVICES• Customer service development consultancy• Site survey, planning• Installation, commissioning, training• Maintenance, remote support, repairs• Spare parts supply• Operation, statistics and data analysis• Custom development and design• Integration to existing CRM or front-Office systems

SIzES

height 1782 mm

Width 430 mm

Depth 327 mm

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The PLAY children kiosk will engage your customeŕ s children, while they are comfortably shopping or managing their business.

CHILDREN SIMPLY JUST BECOME BOTHERED, IF THEY ARE IN A PLACE

WHERE THEY CAN’T PLAY.

pLAy kiOSk

KIOSK


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Increase efficiencyfor those parents who must continuously supervise their children, managing their business will take longer. The PLAy children kiosk, will engage the children, so the customers service will be faster and the time spent in the shop or customer services will be more pleasant..

More sellingDon’t let your customers to leave before purchasing because of their hardly controllable children. The PLAy children kiosk with it́ s colourful, captivating outlook and games can engage the children even for a long time. During this time, the parents can browse, shop or manage their business.

family magnet placeWith the PLAy children kiosk you can build up the image of a family friendly and children centric company. your customers with a family will return to you over and over again.

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SIzESheight 1108 mm

Width 530 mm

Depth 400 mm

Choose from our games: Puzzle, Snake, Tetris, Tic Tac Toe







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WebTouch is a practical and elegant document managing displaying terminal, which is easy-to-use, safe and also client and environment .

Sharing information and documents with clients is an essential part of every business. Small places or large numbers of requests served in parallel requires an efficient, space saving, but comprehensive solution. Elegance and state-of- the-art technology meets in this wall mounted kiosk.


wEBTOuCH 23

KIOSK

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Easy-to-useUsing the WebTouch terminal’s touchscreen and user friendly web based application, searching, managing or displaying documents becomes not more than a child’s play.

Maximum securityDocuments are displayed in a pdf format, using a secure browser. This way, the documents can be read by the clients without the option of making any changes in them or navigating to other webpages.

Cost efficient operationThe heart of WebTouch terminal is specially designed and purpose built hardware that operates using low energy, able to display documents stored on a central server via Internet, without the necessity of using a PC.

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TEChNICAL SPECIfICATIONS

RECOMMENDATIONS

• Screen: 23” touchscreen• VGA connector• hDMI Out• Up to 4 USb 2.0 connections• Audio out / Microphone in

• 10/100 Ethernet connection• Software: Android or Windows• OPERA or other web browser• PDf reader• Optional virtual keyboard

• banks, building societies• Insurance companies• Shoe and fashion stores• Mobile, internet, cable tv suppliers• Self-service restaurants, small and

medium sized shops• Galleries, museums• Travel agencies, tourist information

points, car rentals• City and District Councils

• Registry/Tax Office• Solicitor and Notary Public offices• Malls, Supermarkets• Store chains• healthcare institutions• General practitioners• Real estate agencies• Consulates, Embassies• Ministry buildings



WEbTOUCh 10” Landscape screen, desk or wall mounted, white metal material, and in special multi-layered, tough case as well, Windows bing Edition, Wi-fi & Wired

WEbTOUCh 23” Landscape screen, desk or wall mounted white special multi-layered, tough case, Windows bing Edition, Wi-fi & Wired, curved body

SIzE: WEbTOUCh 10height 218 mm

Width 136 mm

Depth 61 mm

SIzE: WEbTOUCh 23height 640 mm

Width 389 mm

Depth 356 mm






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TiCkET DESpENSEr

We are pleased to announce the launch of our new freestanding ROME Kiosks with Dual OS. Available in sizes 43”, 50” and 55”, the displays combine the best in PCAP Touch Screen technology with a stylish and secure kiosk. Designed for use in commercial applications the touch screen can even be used in portrait orientation for sizes 43” and 50”. The striking de-sign sets this all-in-one solution apart from other Touch Screens on the market both in terms of functionality and aesthetics.


ONE OF THE BEST THINGS YOU CAN DO TO IMPROVE CUSTOMER

EXPERIENCE IS TO KEEP THEM ENTERTAINED. A DIGITAL SCREEN GIVES

THEM SOMETHING TO WATCH. AS A RESULT IT MINIMIZES PERCEIVED

WAIT TIME.

KIOSK

rOmE kiOSk


• better product and service development• Reaching clients on a new platform• Increase in sales efficiency• Increase in staff performance• Increased number of clients served in a day

Update your Content QuicklyOne of Digital Signage’s main advantages is that it can be updated instantly. With Digital Signage the process is quick and easy, an image file or playlist can be edited then either sent over the internet via the cloud or easily delivered to the screen via USb. Content can be changed in minutes.

Target your Audience with SchedulingPush content that speaks directly to your audience with scheduling software that gives you the flexibility to react to events/changes. Most basic Digital Signage displays come with scheduling software that can be set to show content at certain hours or days.

Dynamic Displays Catch AttentionIPS panel delivers unbeatable levels of brightness and colour vibrancy that makes images and videos really pop on screen. No matter the amount of glosses or sheen, print signage will never look as good as Digital Signage displays do.

Interact with AudiencesViewers are becoming more and more comfortable with modern technology devices. Smartphones and tablets have got whole generations of users accustomed to Touch Screens. Get your audiences actively involved with interactive Digital Signage displays such as our ROME Kiosk. from wayfinding kiosks to interactive menus these kinds of Digital Signage displays are the future and print signage just cannot compete.

Increase Sales and Reduce CostsThe addition of Digital Signage has been proven to lead to increased sales, more impulse purchases, additional recurring visits thanks to the positive connotations of Digital Signage has on a store and the overall improvement on a brands image thanks to Digital Signage. With the upsurge in sales due to switching to digital you will also be saving significant amounts of money from the paper and printing that will thankfully be a thing of the past.


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ChARAChTERISTICS• Accurately displays image quality and colour depth at a 178° ultra wide viewing angle LED backlight

that is eco-friendly and reduces the power consumption 24/7 in constant use• The panel is also optimised for mounting in either landscape or portrait orientation.• Dual OS PCAP Touch screens boast 10 touch points allowing multiple users and offering superior optical quality• Ergonomic design allows users to interact with the screen perfectly

SIzE: ROME50 height 1186 mm

Width 1285 mm

Depth 800 mm

SIzE: ROME43height 1049 mm

Width 534 mm

Depth 800 mm

SIzE: ROME55height 1319 mm

Width 1320 mm

Depth 800 mm


• hospitals• Retail shops• fast food restaurants• Schools• Museums• Libraries• Shopping centres

RECOMMENDATION


housing Special, multi-layered, tough and glossy material

Screen Projected Capacitive touch technology

Resolution 1920x1080 at 60hz

Processor Intel® Atom™ (Quad-core) x5-z8350 Processor (2M Cache, up to 1.92 Ghz)

RAM 4 Gb (DDR3L-RS 1600Mhz)

Internal storage 64 Gb

Operating system Android 5.1.1 Windows® 8 /8.1 64-bit, 10 IoT Enterprise 64bit

Communication Wi-fi aerial

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What is this?first of all, is a solution by which your customers have access to information and can make transactions, increasing the turnover and customer satisfaction. In the same time your staff relieved from many routine tasks, like answering general questions, will spend their valuable time with the real customers. Secondly is an IT system with hardware and software components, which consists of the following elements:Information or self-service kioskSecure browser or tailor-made application

how does it work?The information kiosk can be placed in a customer waiting area, the shopping space of a supermarket, in a mall, in the lobby of a hotel or office building and with special outdoor case even on airports, subway stations or on a walking street. The touchscreen of the kiosk represents the navigation surface, by which the user can get the requested information. Equipped with card reader, keyboard, camera or even printer, can be used as a transactional kiosk. from the simple internet kiosk or tourist information point to the bank account statement printing, the kiosk’s applications has no limits.

What benefits will it bring to you?• Services accessible even 24/7 (outdoor kiosk) • Staff relieved from many routine tasks • Increased number of daily transactions • Unique advertising tool• More positive company image • Increased sales efficiency • Increased revenue


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KIOSK is an additional helper who will serve your customers besides or instead of you.


NanoQ7 KIOSK 7“ landscape screen, metal case white

EPIQ10 KIOSK 10“ portrait screen, metal case, white

EPIQ20 KIOSK 20“ portrait screen, metal case, white

EPIQ20L KIOSK 20“ landscape screen, metal case, white

MULTIQ 23 KIOSK 23“ portrait screen, metal case white

MULTIQ 23/ front Kiosk 23“ portrait screen, metal case, white, front opened

DESKQ20 KIOSK 20“ landscape screen, metal case, white, lay on the desk

DESKQ20 KIOSK 20“ landscape screen, special multi-layered, tough and glossy material case, white, lay on the desk

KIOSK SOfTWARES

CDS KIOSK browser, drag and drop


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How do you know if you are doing something good or wrong in business? If you doń t know that something is wrong, how are you going to fix it? Ask your customers! In most of the cases, we realize that something is wrong, that something does not work well and that we need to change something when we face the consequences. Decreasing income, dissatisfied and falling away customers.

FEEDBACk

WT 10 IS A TOOL THAT REQUESTS AN INSTANT OPINION FROM YOUR

CUSTOMERS AT THE END OF THE SERVICE OR PURCHASE. YOU WILL

KNOW EXACTLY WHAT YOUR CUSTOMERS ARE THINKING AND WHAT TO

DO TO SEE THEM AGAIN.

fEEDbACK

wiNDOwS FEEDBACk

FEEDBACk


Do you know your customer’s opinion?In most of the cases, we realize that something is wrong, that does not work well, that we need to change something, when we face the consequences: decreasing income, dissatisfied and falling away customers.

Collect your customer’s feedbackThis feedback solution helps extract data about customers’ experiences and find out what they expect from you. The customer records his experience through WT10 tool at the end of the service or purchase, but before leaving, to get his feedback. A follow-up survey, even if it was done over the phone, in written or online has many traps. from one side only a small percentage of the customers will answer, covers only a specific period and also could cost a lot.

More answers more accurate statisticsThe complicated surveys that requests many information, sometimes will keep the customers away from answering. The questions in this application can be customized based on your preferences. The customer answers are collected by CDS fEEDbACK becomes vital parts of the ONLINET queue management system statistics. It also makes possible for your clients to watch commercials or other marketing materials during the time of service. Show your ads to your audience more efficiently through feedback tools.

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TiCkET DESpENSErFEEDBACk

• banks, building societies• Insurance companies• Shoe and fashion stores• Mobile, internet, cable tv suppliers• Self-service restaurants, small and medium sized shops• Galleries, museums• Travel agencies, tourist information points, car rentals• beauty shops, hairdressers• Solicitor and Notary Public offices• Malls, Supermarkets, • Store chains• healthcare institutions• General practitioners• Real estate agencies• Dental surgeries

RECOMMENDATION

TEChNICAL SPECIfICATIONhousing Special, multi-layered, tough and glossy material with desktop support

Screen 10” WxGA TfT touchscreen

Resolution 1280x800 or better

Processor 1 Ghz dual core or better

RAM 1 Gb or better

Internal storage 16 Gb or better

Additional storage MicroSD

Operating system Secured Android or Windows

Communication Wi-fi or Ethernet (optional)

Software features Display of called ticket numbers Display of desk/position number Display of advertisingDisplay of announcementsCustomer feedback surveys (touch activated)Reports and statistics integrated into core Queue Management software

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TiCkET DESpENSEr

With Android feedback tool is perfect to provide your customers the convenience to record their feedback. Schedule your single, multiple or looped questions in a different shape. It gives you powerful insight about your service or product and can help improve your busi-ness strategy.

FEEDBACk

fEEDbACK

ANDrOiD FEEDBACk

OBTAINING FEEDBACK IS QUICK AND SIMPLE, ENSURING AN

UNPARALLELED AMOUNT OF DAILY FEEDBACK.

FEEDBACk


focus on your customer’s feedbackfocus on the opinions of your customers have about your products and services. This feedback tool also helps you to measure the level of satisfaction and improve customer retention.

Identify your unhappy customersSimply just identify your unhappy customers and reduce customer attrition, as well as improve your service or product so that more customers are satisfied with your business.

More answers more accurate statisticsThe complicated surveys that requests many information, sometimes will keep the customers away from answering. The questions in this application can be customized based on your preferences. The customer answers are collected by CDS fEEDbACK becomes vital parts of the ONLINET queue management system statistics. It also makes possible for your clients to watch commercials or other marketing materials during the time of service. Show your ads to your audience more efficiently through feedback tools.

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TiCkET DESpENSErFEEDBACk

RECCOMENDATION

SIzE: height 640 mm

Width 389 mm

Depth 356 mm

• banks, building societies• Insurance companies• Shoe and fashion stores• Mobile, internet, cable tv

suppliers• Self-service restaurants, small and

medium sized shops• Galleries, museums• Travel agencies, tourist

information points, car rentals

• beauty shops, hairdressers• Solicitor and Notary Public

offices• Malls, Supermarkets, • Store chains• healthcare institutions• General practitioners• Real estate agencies• Dental surgeries


Screen Landscape

Operating system Android

Communication Wi-fi, Wired

Appearance Curved body, tough case, desk or wall mounted

Color White speacial multi-layered

CDS feedback Software Used for configuration, Reports, Drag and drop per each device

• Consulting• Site survey, planning• Installation, commissioning, training • Maintenance, remote support, repairs • Spare parts supply• Operation• Custom development and design

ACCESSORIES AND OPTIONS

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FEEDBACk

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TiCkET DESpENSErDiSpLAyS

INSTALLATION ACCESSORIES AND OPTIONS

• Wall• Ceiling (supporting tubes,

connectors and fasteners required)

• Tubes (two for each display) • Connectors and fasteners• Custom coloured cover and profile • Custom cover design

The purpose of the central display, installed in a place with a good visibility, is to give information for the waiting customers. The information refers to the customers who have been called and consists of three elements: ticket number, desk/cashier number and direction to desk/cashier.

The 7 segments LED displays can show the ticket numbers and desk/cashiers numbers using numbers only. The direction to desk/cashier is displayed by a LED matrix element.

• Red or green, 100mm high, 7 segments LED technology for ticket and desk/ cashier number

• Red or green, 100mm high, LED matrix technology for direction

• Power supply: 12V • Current: max. 1A• Communication connector: RJ11 • Variable light intensity

• Alloy profile• 3 or 4 characters to display ticket

numbers, 1 for direction and 2 for desk/cashier number

• Up to 4 lines to show the last up to 4 called ticket numbers• Voice signal or voice calling with

every new ticket number displayed*

TEChNICAL PARAMETERS

CODE MODELS Width Depth height (w/o supporting tube)DAS6 – A-R-1 3-1-2 characters, 1 line 638 mm 43 mm 183 mm

*CDS VOICE software module required

DISPLAyS

7 SEgmENTS CENTrAL LED DiSpLAyS

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The purpose of the central display, installed in a place with a good visibility, is to give information for the waiting customers. Compared to the classic LED displays its advantage is that besides ticketing information can show advertisings, various media content and flowing text on tickers, in the same time.

• LCD / LED screen• Media PC or Digital Media Player• OMP (Onlinet Media Player) software


*CDS VOICE software module required

**Some restrictions may apply

DiSpLAyS

COMPONENTS Of ThE SySTEM

• Recommended screen size: 32”- 43”- 55”- 65”- 70”- 84”• Playable multimedia contents:• PC video formats (video playlist)• PC picture formats (picture slideshow)• Animated presentations• Direct VhS/DVD/bluray play (even in

hD quality)**• Display of TV channels**• Voice signal or voice calling with

every new ticket number displayed*

• Display of the last• 3-10 ticket numbers called • Display of new call in a separate

window • Warning sound when a new customer

called • Even 4 tickets at the bottom of screen • Company logo, image, colours

and fonts



connectors and fasteners required)• free standing

• Tubes (two for each display) • Connectors and fasteners • Custom cover design• Media Server (for central content storage and

management)• OMM (Onlinet Media Manager) software

(for central content management)

DISPLAyS

CENTrAL LCD DiSpLAyS

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TiCkET DESpENSErDiSpLAyS

The purpose of the counter display, being installed near the cashier or counter desk, is to show the last called ticket number. A 7 segments LED display will show the ticket numbers using numbers only.


• Red, green or white, 58mm high 7 segments LED technology • Power supply: 12V• Current: max. 0,25A • Communication connector: RJ11

• Variable light intensity • Alloy profile• 3 or 4 characters to display ticket

numbers



connectors and fasteners required)

• Desktop (supporting tubes, connectors and fasteners required)• Integration into furniture

• Tubes (one for each display) Connectors and fasteners

• Custom coloured cover and profile Custom cover design

• Desk number plate

CODE MODELS Width Depth height(w/o support)height with 650mm supporting tube

DAS3-A-R-0 3 digits 224 mm 83 mm 113 mm 715 mm

DAS4-A-R-0 4 digits 272 mm 83 mm 113 mm 715 mm

DISPLAyS

LED COuNTEr DiSpLAy

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The purpose of the counter display, being installed near the cashier or counter desk, is to show the last called ticket number. Compared to a classic LED display has the advantage, that after service the display can automatically turn into a customer feedback terminal.


• 10” TfT screen, 1280x800 resolution Internal, high performance

• PC SD card slot• Power supply: 5-12V

• USb connection• LAN (Ethernet) card and RJ45

connection• Alloy profile

DiSpLAyS


housing special, multi-layered, tough and glossy material or metal case with desktop support

Screen 10” WxGA TfT touchscreen

Resolution 800x480 or 1280x800

Processor 1 Ghz dual core or better

RAM 1 Gb or better

Internal storage 16 Gb or better

Additional storage MicroSD

Operating system Secured Android or Windows

Communication Wi-fi or Ethernet (optional)

Software features Display of called ticket numbersDisplay of desk/position numberDisplay of advertisingDisplay of announcementsCustomer feedback surveys (touch activated)Reports and statistics integrated into core Queue Management software

DISPLAyS

LCD COuNTEr DiSpLAy

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The hardware counter calling terminal, as an alternative for the software terminal, is a crucial component of the customer management, from the staff perspective. The device makes possible to follow up on the waiting customers, to call a new customer, to start and close the service. The counter terminal’s activity will be recorded in the central statistics.

fUNCTIONS

PIPO

• Graphic display of data and functions• Log in and out• Active status monitoring• Transfer client to counter

• Change of service at the same counter• Management of client with (not

arrived) comment

CLiENT CALLiNg TErmiNAL

SIzE: height 178 mm

Width 118 mm

Depth 50 mm


Display IPS Capacitive Touch Screen

housing Glass plate on front and metal

Color black as standard

Model Pipo x8 Pro Wintel mini Pc

Screen size 7.0 Inch

Screen Resolution 1280*800

Power Supply 12V

Current max 2.4A

Communication connector RJ45 10/100 (USb→Ethernet)

Interfaces 4 x USb ports, 1 x hDMI port, 1 x 3.5mm Earphone port, 1 x DC jack

Weight 424g

TiCkET DESpENSErCLiENT CALLiNg TErmiNAL

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ACCESSOriES

Card Reader (Q-C)The reason of installing a card reader in ticket dispenser terminal or kiosk is the customer identification. The customer identification at the queuing terminal/kiosk results in a faster service and offers the possibility of customized services for clients. In case of a financial institution this can be a bank card based identification, offering the option of creation of special services for VIP/valued customers. In case of a retail shop this can be a bonus/loyalty card based identification. The number of applications are almost endless.

MODELS:• Engine driven card reader for magnetic stripe and chip cards• Contactless card reader

Power supply (PS12)The power supply is used for counter calling terminals, LED counter and central displays. One power supply is recommended to be used for each central display and every 5(five) counters/desks/cashiers.

fEATURES:• Input voltage: AC 230V • Output voltage: DC 12V

Signal distributor (SD10)The signal distributor is a network switch that controls the communication between the queuing terminal and counter calling terminals, LED counter and central displays.

fEATURES:• besides the queuing terminal connection of additional 10 equipments• RS485 communication standard

Speakers (SP02)Installed into the queuing terminal or above the false ceiling, the speakers will play a signal every time a new customer is called and a ticket number is displayed on screens. If the CDS Voice software module is used, the customers will be called using a multiple language voice calling feature.

Traditional and vandal proof keyboard (VS01)for SmartQ or multiQIf the use of the ticket dispenser or information kiosk requires data entry it is possible to install the original QWERTy keyboard besides or instead of virtual keyboard. In case the terminal might be exposed to vandalism we suggest the application of vandal proof version.

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TiCkET DESpENSErACCESSOriES

Uninterruptible power supply (Q-UPS)The uninterruptible power supply installed into the queuing terminal has two major duties. firstly will protect the terminal from any potential damage caused by distorsion in the electrical network (e.g. Voltage spikes caused by lightning). Secondly, during short blackouts will supply energy to keep the terminal running and during long blackouts will allow time for data to be saved and the system to be shut down securely.

fEATURES:• 650VA capacity• approx. 5-10 min. backup time• Efficiency even 97,8%• battery charging time: 8 hours

GSM gateway (Q-GSMG)Used in conjunction with CDS SmS and CDS booking SmS software modulesThe GSM gateway will allow the SMS/Text booking and alert software applications to run. In order to operate the device, a SIM card and a mobile account, at one of the preferred operators will be needed. The SIM card will be procured and the related fees will be supported by the end-user.

barcode scanner (Q-bCSC)Using the barcode scanner, documents, ID’s or cards containing barcodes could be read and their owner identified. The application area is very wide, from the banking and retail, through healthcare, to the governmental sector.

fEATURES:• Reading of 1D and 2D barcodes• Omni directional reading• built-in LED light• Imaging characteristics: 640x480p resolution

Passport and ID scanner (Q-PSSC)Using the passport and ID scanner the identification of the clients can be done before taking a ticket, shortening the waiting time and making the service faster. It is an ideal solution for embassies, local authorities, governmental institutions or at any customer services where such an identification method is used.

fEATURES:• full page passport/ID scanner (IR and natural light source)• e-Passport (biometric chip) RfID reader• 300 dpi resolution• 100x130 mm reading window• No moving parts

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ACCESSOriES

Web camera (Q-CAM)The web camera creates the possibility of communication between the customer and staff when used as part of the Virtual Staff solution. The web camera will be useful also in kiosk applications where video recording or picture taking is required, like creation of entry badges or client cards. fEATURES:• 1080p hD resolution• Automatic focus• built-in microphone• Wide optics• Good quality image even in poor light conditions

Paper roll (TP80)The Onlinet paper rolls by their ideal composition will guarantee a smooth running and a long lifetime of the ticket dispenser. Using the not appropriate type of paper could cause faults of the ticket printer, will require more regular cleaning and maintenance, shortening the lifetime of the device. The back of the paper rolls can be customized with logos, graphics and text.

fEATURES:• 3” width• 130m length• approx.1300 tickets (in case of 10 cm ticket leng