Customer Satisfaction Notification L24 Soft Top Premature ... · Customer Satisfaction Notification L24 Page 5 Soft Top Premature Wear at Roof Bows B. Replace Soft Top 1. Lower sun

Copyright 2011, Chrysler Group LLC, All Rights Reserved

August 2011 Dealer Service Instructions for:

Customer Satisfaction Notification L24

Soft Top Premature Wear at Roof Bows

Effective immediately all repairs on involved vehicles are to be performed

according to this notification. Service Bulletin 23-027-11 is no longer applicable

for the involved vehicles only.

2010-2011 (JK) Jeep® Wrangler

NOTE: This notification applies only to the above vehicles equipped with four doors

and a soft top or dual top built from August 17, 2009 through March 03, 2011

(MDH 081707 through 030320).

The soft top on about 38,800 of the above vehicles may wear prematurely at the

second and/or third roof bows.

The soft top must be inspected for wear at the second and third roof bow. Soft tops

found with excessive wear will be replaced. All involved vehicles must have a

shield kit installed to prevent future soft top damage.

Models

IMPORTANT: Some of the involved vehicles may be in dealer vehicle

inventory. Dealers should complete this repair on these vehicles before retail

delivery. Dealers should also perform this repair on vehicles in for service.

Involved vehicles can be determined by using the VIP inquiry process.

Subject

Repair

Customer Satisfaction Notification L24 Page 2


Part Number Description

CEGAL241AA Roof Bow Shield Package

Each package contains the following components:

Quantity Description

2 Shield, Second Bow

2 Shield, Third Bow

4 Strap, Plastic Tie

Each dealer, to whom vehicles in the notification were assigned, will receive

enough roof bow shield packages to service about 20% of those vehicles.


1RP35SX9AC Soft Top (Black / 2010 model year vehicles)


1RP35ZJ8AC Soft Top (Khaki / 2010 model year vehicles)


1TX14SX9AA Soft Top (Black / 2011 model year vehicles)


68078452AA Soft Top Foam Tape Package

NOTE: A soft top foam tape package is only required if the soft top is being

replaced.

No special tools are required to perform this service procedure.

Parts Information

Special Tools



NOTE: On vehicles equipped with the dual top option, the hard top must be

removed and the soft top must be raised into position before performing this

procedure. Reinstall the hard top after inspection and/or soft top replacement

is complete.

A. Inspect the Soft Top

With the soft top in the up position, shine a florescent shop light along the outside

surface of the soft top along the number 2 and number 3 roof bow elbows while

looking at the inside of the soft top for light to shine through pin holes and/or tears

in the soft top material (Figures 1 and 2).

NOTE: The inspection must be done on the right and left side of the soft top bows.

If pin holes and/or tears are found in any of the four soft top locations, continue

with Section B. - Replace Soft Top.

If no pin holes and/or tears are found in any of the four soft top locations,

continue with Section C. – Install Roof Bow Shields.

Service Procedure

Figure 1 – Inspecting for Pin Holes and/or Tears in Soft Top Material

FLORESCENT

LIGHT



Service Procedure (Continued)

Figure 2 – Inspection Area

NUMBER 4 ROOF BOW

NUMBER 3 ROOF BOW

ELBOW

NUMBER 2 ROOF BOW

ELBOW

WINDSHIELD HEADER

QUARTER

WINDOW



B. Replace Soft Top

1. Lower sun visors and swing out

of the way.

2. Release the soft top header

latches.

3. Remove and save the left and

right rear quarter windows.

4. Remove and the save rear

window and tail bar as an assembly.

5. Disconnect the roof “D” pillars

from the body.

6. Carefully fold the soft top back.

7. Remove and discard the foam

tape to gain access to the header

panel retaining screws (Figure 3).

8. Remove and save the six screws

from each side of the header

panel-to-side roof bow joint

(Figure 4 and 5).

NOTE: Two of the screws are

located on the bottom side of the

header panel (Figure 5).

CAUTION: The screws in each

location are unique. Note each

screw type location on the

header panel during removal.


Figure 3 – Foam Tape

Figure 4 – Header Screws

Figure 5 – Header Screws

FOAM TAPE

WINDSHIELD

HEADER PANEL

SCREWS LOCATED

UNDER FOAM TAPE

HEADER

SCREWS

HEADER

PANEL



9. Using a plastic mallet, separate

the header panel from the side

roof bow tube (Figure 6).

10. Remove and save the 23 screws

from the header panel (Figure 7).

11. Remove and save the upper steel

header panel.

12. Remove and save the lower

plastic header panel.

13. Drape the soft top over the swing

gate.


Figure 6 – Separate Header Panel from Side Roof Bow Tube (Right and Left Side)

Figure 7 – Header Panel Screws

PLASTIC MALLET

SIDE ROOF BOW TUBE

HEADER PANEL

23 HEADER PANEL SCREWS



14. Remove and save the five screws that

attach the soft top to the number 2

roof bow.

15. Remove and save the four screws that

attach the soft top to the number 3

roof bow.

16. Disconnect the right and left side soft

top tension springs (Figure 8).

17. Place the frame partially up and

remove the four screws that attach the

soft top to the number 4 roof bow.

18. Remove and discard the old soft top.

19. Place a clean fender cover over the spare tire to protect the new soft top.

20. Drape the new soft top over the spare tire to position it for installation (Figure 9).


Figure 8 – Soft Top Tension Springs

Figure 9 – Drape New Top Over the Spare Tire

TENSION

SPRING



21. Install the four screws that secure

the soft top to the number 4 roof

bow (Figure 10).

22. Connect the left and right soft top

tension springs (Figure 11).

23. Crimp the spring end at the soft

top bracket to prevent it from

coming unhooked (Figure 11).


Figure 10 – Fasten Soft Top to Number 4 Roof Bow

Figure 11 – Soft Top Tension Spring

NUMBER 4 ROOF BOW

SOFT TOP RETAINING STRIPS

AND SCREWS

CRIMP SPRING EYE OPENING TO CLOSE

INSTALLATION GAP

SOFT TOP TENSION SPRING

AND CABLE



24. Install the four screws that secure the soft top to the number 3 roof bow

(Figure 12).


Figure 12 - Fasten Soft Top to Number 3 Roof Bow

NUMBER 3

ROOF BOW

NUMBER 2

ROOF BOW

SOFT TOP MOUNTING STRIP AND SCREWS



25. Install the five screws that secure the soft top to the number 2 roof bow

(Figure 13).


Figure 13 - Fasten Soft Top to Number 2 Roof Bow

SOFT TOP MOUNTING STRIP AND SCREWS

NUMBER 2

ROOF BOW



26. Install the steel header panel into the soft top cover pocket (Figure 14).

27. Place the plastic header panel into

position and tape the soft top welt

into the channel on the plastic

header panel (Figure 14).

CAUTION: Be sure the

centering mark on the soft top

welt aligns with the notch in the

plastic header panel (Figure 15).

28. Place the plastic header panel into

position on the steel header panel.

29. Install the 23 screws to fasten the

plastic header panel to the steel

header panel.


Figure 14 – Install Header Panel

Figure 15 – Header Panel-to-Soft Top Alignment Mark

PLASTIC HEADER

CHANNEL

SOFT TOP WELT

APPLY MASKING TAPE ALONG THE SOFT TOP WELT TO HOLD IT IN

THE PLASTIC HEADER CHANNEL

PLASTIC HEADER PANEL

NOTCH

CENTERING MARK ON SOFT

TOP WELT



30. Connect the header panel to the side roof bow tubes.

31. Install the six retaining screws to the right and left header panel.

CAUTION: Be sure to install the correct screw in the correct location as

noted in Step 8.

32. Install foam tape from the provided package over the right and left side header

panel retaining screws (Figure 16).

CAUTION: The foam side strips are specifically cut for right side and left

side. The foam side strips are not interchangeable.


Figure 16 – Install Foam Tape

SIDE ROOF BOW TUBES

HEADER

PANEL PRECUT

FOAM TAPE



33. Install foam strip as shown in Figure 17.

34. With the help of an assistant, raise the soft top into position.

35. Install right and left soft top roof “D” pillars.

36. Continue with Section C. - Install Roof Bow Shields.


Figure 17 – Install Foam Strip

FORWARD EDGE

OF SOFT TOP FOAM STRIP

HEADER

PANEL



C. Install Roof Bow Shields

1. Lower the sun visors and swing

visor out of the way.

2. Disengage the soft top header

latches.

3. Partially lift the soft top.

4. Remove the left and right rear

quarter windows.

5. Prop the top up halfway

(Figure 18).

6. Install the right and left number

3 roof bow shields (Figure 19 and 20).


Figure 18 – Prop Soft Top Up Halfway

Figure 19 – Number 3 Roof Bow Shield Location

PROP ROD

NUMBER 3

ROOF BOW BLACK NYLON

WEBBING

NUMBER 3 BOW SHIELD

SOFT TOP

SOFT TOP TENSION SPRING



7. Thread the tie strap through the holes in the roof bow shield and around the

number 3 roof bow tube (Figure 20). Then connect the tie strap and tighten

securely.

8. Cut the excess tie strap (tail) off and tuck the tie strap head up next to the roof

bow shield.

NOTE: Make sure the tie strap head is positioned correctly.


Figure 20 – Install Number 3 Roof Bow Shield Under Black Nylon Webbing

(Soft Top Removed for Photographic Purposes Only / View Looking Down From Above)

NUMBER 3 ROOF BOW

NUMBER 3 ROOF BOW SHIELD

RIVET

RIVET

BLACK NYLON WEBBING

THREAD PLASTIC TIE STRAP THROUGH HOLES IN SHIELD AND

SECURE AROUND ROOF BOW



9. Install the right and left number 2 bow shield (Figure 21).

10. Thread the tie strap through the holes in the roof bow shield and around the

number 2 roof bow tube. Then connect the tie strap and tighten securely.

11. Cut the excess tie strap (tail) off and tuck the tie strap head up next to the roof

bow shield.

NOTE: Make sure the tie strap head is positioned correctly.

12. With the help of an assistant, remove the prop rod and place the soft top into

position.

13. Install the left and right quarter windows.


Figure 21 – Number 2 Bow Shield

(Soft Top Removed for Photographic Purposes Only / View Looking Down From Above)

NUMBER 2

BOW

PLASTIC TIE

STRAP

NUMBER 2 BOW

SHIELD



14. Engage the soft top header latches at the header panel.

15. Place sun visors back into position.

16. If removed, install the save rear window and tail bar as an assembly.

Claims for vehicles that have been serviced must be submitted on the

DealerCONNECT Claim Entry Screen located on the Service tab. Claims

submitted will be used by Chrysler to record Customer Satisfaction Notification

service completions and provide dealer payments.

Use one of the following labor operation numbers and time allowances:

Labor Operation Time

Number Allowance

Inspect soft top and install roof

bow shields 23-L2-41-82 0.3 hours

Inspect and replace soft top and

install roof bow shields 23-L2-41-83 1.6 hours

Related Operation

Remove and install hard top on

vehicles equipped with a dual top 23-L2-41-50 0.5 hours

Add the cost of the parts package plus applicable dealer allowance to your claim.

NOTE: See the Warranty Administration Manual, Recall Claim Processing

Section, for complete claim processing instructions.

To view this notification on DealerCONNECT, select “Global Recall System” on

the Service tab, then click on the description of this notification.


Completion Reporting and Reimbursement

Dealer Notification



All involved vehicle owners known to Chrysler are being notified of the service

requirement by mail. They are requested to schedule appointments for this service

with their dealers. A generic copy of the owner letter is attached.

Enclosed with each owner letter is an Owner Notification postcard to allow owners

to update our records if applicable.

All involved vehicles have been entered into the DealerCONNECT Global Recall

System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles.

The owner’s name, address and phone number are listed if known. Completed

vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the “Service” tab and then click on “Global Recall

System.” Your dealer’s VIN list for each recall displayed can be sorted by: those

vehicles that were unsold at recall launch, those with a phone number, city, zip

code, or VIN sequence.

Dealers should perform this repair on all unsold vehicles before retail

delivery. Dealers should also use the VIN list to follow up with all owners to

schedule appointments for this repair.

VIN lists may contain confidential, restricted owner name and address information that was

obtained from the Department of Motor Vehicles of various states. Use of this information is

permitted for this notification only and is strictly prohibited from all other use.

If you have any questions or need assistance in completing this action, please

contact your Service and Parts District Manager.

Customer Service / Field Operations

Chrysler Group LLC

Owner Notification and Service Scheduling

Vehicle Lists, Global Recall System, VIP and Dealer Follow Up

Additional Information

____________________________________________________________________________________

CUSTOMER SATISFACTION NOTIFICATION L24 SOFT TOP PREMATURE WEAR AT ROOF BOWS

Dear: (Name)

At Chrysler Group LLC, you can be assured that we are changing the way we look at quality. To prove

our commitment to quality, the company is investing in and prioritizing improvements for every vehicle

that we build. As part of that commitment, we are also targeting existing vehicles on the road today and

contacting our customers to provide these quality improvements, at no charge, that will help to improve

your ownership satisfaction.

We are recommending the following improvements be performed on some 2010 and 2011 model year

Jeep Wrangler vehicles equipped with 4 doors and a soft top or dual top.

Recommended

Service:

The soft top on your Jeep (VIN: xxxxxxxxxxxxxxxxx) may wear prematurely at

the second and/or third roof bows.

What your dealer

will do:

Chrysler will service your vehicle free of charge (parts and labor). To do this,

your dealer will inspect the soft top for pin holes and/or tears at the second and third

roof bows. All vehicles will receive roof bow shields to prevent excessive wear.

Soft tops found with pin holes and/or tears will be replaced. Installing the shields

will take about ½ hour to complete. If the soft top requires replacement, an

additional 1.5 hours will be required. We recommend that you make an

appointment with your dealer to minimize your inconvenience.

What you should

do:

Simply contact your Chrysler, Jeep, or Dodge dealer, at your convenience, to

schedule a service appointment. Your dealer will collect the necessary information

to ensure that the appropriate parts are available so your service can be completed in

a timely manner. Although not required, we recommend bringing this letter with

you to your dealer, when you bring your vehicle in for this service.

If you need help: Please contact the Chrysler Customer Assistance Center at 1-800-853-1403.

If you have already experienced this condition and have paid to have it repaired, please send your original

receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler

Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement.

Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.

Please help us update our records by filling out the attached prepaid postcard, if any of the conditions

listed on the card apply to your vehicle. You may also update this information on the web at

CCCCCCCCCCCCCCCCCCCCCCCCC

We apologize for any inconvenience this service may cause to your schedule. Moving forward we are

committed to providing our customers with world class quality products, ensuring that you have a

positive dealership experience and following up on any issues and concerns that you may have in a

timely manner through our Customer Assistance Center.

Sincerely,

Customer Service / Field Operations

Chrysler Group LLC

Notification Code L24

Documents

Customer Satisfaction Notification L24 Soft Top Premature ... · Customer Satisfaction Notification L24 Page 5 Soft Top Premature Wear at Roof Bows B. Replace Soft Top 1. Lower sun