Formular eficienta clientiRev A

Letitia Samargi15 January 2014

Page 1 of 1

CUSTOMER SATISFACTION SURVEYCustomer: ________________________________________________________________

Date: _____________________

Please use a 5-point scale where 1 is Very Dissatisfied and 5 is Very Satisfied:

Customer appreciation mark 1 2 3 4 5

1 How convenient is our company to use?

2 How professional is our company?

3 Compared to our competitors, is our product quality better,

worse, or about the same?

4 Compared to our competitors, are our prices more reasonable,

less reasonable, or about the same?

5 How responsive is our company?

6 Overall, are you satisfied with the employees at our company,

neither satisfied nor dissatisfied with them, or dissatisfied with

them?

7 How likely are you to recommend our company to other

companies you know?

8 Please rate the delivery of our products?

If you have any suggestions or /and observations regarding how we may improve our

cooperation, please, note them here below:

___________________________________________________________________________

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