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Customer Master Presentation - Contents

Solution at a Glance

SAP Rapid Deployment Solution Overview

SAP Work Manager Overview

SAP Work Manager Rapid Deployment Solution - Overview

SAP Work Manager Rapid Deployment Solution - In Detail

SAP Work Manager Rapid Deployment Solution - Package Deployment

SAP Work Manager Rapid Deployment Solution - Software Products and System Landscape

V3.61

V3.61

SAP Work Manager rapid-deployment solution


At-a-Glance:

Business Requirement Solution

What is my pain?

Solution description

Ready to run, a solution with fixed scope, predefined services at a predictable price with the flexibility for future extension

Learn more

SAP Work Manager rapid-deployment solution

Lacking geospatial data and 3D visual content with work order business processes which gives an extremely rich, multi-system work environment

A mobile platform centrally manages all mobile applications in a reliable, configurable, scalable and secure ways

Data inaccuracies, delays in updating maintenance activities Access maintenance information and update maintenance activities while

technicians perform their tasks offline in remote sites Eliminate maintenance data captured in paper forms and spreadsheets

What are my needs? Deploy an end-to-end enterprise solution that provides authentication,

data security, and data integration Effectively leverage existing investments in SAP ERP Jump start SAP Work Manager implementation and continuously enhance

functionality over time Simplify deployment and integration complexity of SAP Work Manager

with SAP Mobile Platform Adopt the latest features of SAP Work Manager and SAP Mobile Platform in a

predictable time and at a predictable cost Choose from several flexible service deployment options tailored for common

customer needs

Accelerate the deployment of all new SAP Work Manager on SAP Mobile Platform

SAP Work Manager rapid-deployment solution enables you to quickly

deploy, configure, and run end-to-end work order and service order

management business processes by leveraging your existing

investment in SAP Enterprise Asset Management.

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SAP Rapid Deployment Solution

Overview


Achieve Your IT and Business Goals of…

Speed Faster solution deployments for a faster time to

value.

Agility Adopt break-through technology on your terms

for more agility in challenging market

conditions.

Simplicity Reduce complexity from software deployments

with preconfigured on-premise and cloud

solutions that minimize disruption to the

business. A B


SAP Rapid Deployment Solutions Best Practices for Faster Adoption

SOFTWARE Cloud, On-Premise & Hybrid

BEST PRACTICES with Proven Business Value

SERVICES Predefined from Partners & SAP

Addressing most common business

needs end-to-end

Covering broad portfolio of SAP

software

Supporting new solution

deployments & expansion of IT

landscapes

Content embedding best business

practices

• Proven & tested configuration

• Implementation content & guides

Tools & methods

• Supporting best implementation

practices

• Flexible pick & choose scenarios

Methodology developed for fast

time to value

Services to deliver:

• Predefined scope

• Predictable cost & outcomes

• Lower risk

• SAP partners as a key part

of the delivery


SAP Rapid Deployment Solutions Take implementation to the next level

Traditional implementation approach

Designed-to-Order

Implementation with SAP Rapid Deployment Solutions Assemble-to-Order

Project Prep Blueprint Realization Test & Go Live

Test & Go Live Project Prep Realization 20 - 80% Savings

in project time and cost


Who is on the RDS Project Team?

Project Manager

Serves as a central contact person, from project initiation through

going live

Core Project Team - Partner Consultants

Responsible for the technical installation of the mobile

infrastructure

Responsible for the implementation and testing of the Mobile

Apps

Responsible for the delivery of the knowledge transfer workshop

Project Manager

Central contact person from project initiation to go live support

Functional and commercial project management

Overall project controlling and communications with the steering

committee

Core Project Team

Basis staff

Administration of the development, testing and productive

landscapes

Import of add-ons on SAP back-end applications

Networking staff

Manage internal networking issues and connections from the

mobile infrastructure to the external internet

Functional department staff / key users

Attend knowledge transfer workshops

Testers for acceptance testing and delivery of end-user training

SAP / Partner Customer


RDS - New norm for implementation & on-boarding Best Practices with a broad coverage of SAP’s portfolio

• New SaaS cloud

solution deployment

• Rapid migration to cloud

• Integration for hybrid Cloud

& On-Premise landscapes

Cloud

Mobile and UX

• SAP 360 Customer

• Finance

• Human resources

• Supply Chain Management

• Procurement

• Manufacturing

LOB Solutions

• Accelerated Business

Intelligence adoption

• Powerful Planning and

Consolidation

• Increased Transparency &

Governance

Analytics

•Retail

•Banking

•Services

•Consumer Products

•Discrete & Process

Industries

Industry Solutions

In Memory Capabilities

Business Applications

• Deploy Platforms easily

• Applications

• Security and provisioning

• Bring your Own Device

• Design Guidelines

• Rapid Migration to SAP HANA

• New In-Memory based solutions with content

designed for SAP HANA

• Advanced predictive analytics

• Content for Accelerated insight and business

intelligence

SAP Work Manager

Overview


Mobile Asset Management Increase productivity, safety, and asset reliability

Operations and maintenance

Maintenance Maintenance

notification

Maintenance

order

Maintenance /

inspection

rounds

Spare parts

management

Operations Inventory

management

Technician Planner or scheduler Back office

Perform

the work

Close and

confirm

the work

Review and

accept the

work

Schedule

and

dispatch

Order

planning

Maintenance

confirmation

Spare part

selection

Order

settlement

and closure

Process on mobile device


SAP Mobile EAM and Field Service solutions will transform your

business

Asset Management

Complete work orders and

capture all relevant data

Access to asset location,

repair history, work order

details, materials needed

Create Notifications or

Work Orders on the spot

CATS - time & attendance

Guided workflow

Material Management

Speed receipt and back-

order reporting to-and-

from shipping/receiving

Perform physical and

cycle counts quickly

Check availability of

materials while on-the-job

Accept & distribute

incoming materials by PO

Field Service

Manage service orders and

create confirmations

View, look up, update and

transmit

Record status, materials,

problems, actions,

expenses, customer

signatures and more

View all relevant customer

data

SAP Work Manager SAP Inventory Manager SAP Rounds Manager SAP CRM Service

Manager

ECC CRM

Condition Monitoring

Take measurements and

readings

Historic standards and

safe ranges

Generate notifications on-

the-spot

Trend readings, points and

sequences

to avoid emergencies and

outages


SAP Work Manager 6.1 New Features

• Integration with GIS

• Integration with SAP 3D Visual

Enterprise

• ERP Customer Service

• Crew management

• UX enhancements

Delivered on SMP 3.0

SAP Work Manager rapid-deployment

solution Overview


SAP Work Manager RDS overview

Common deployment and configuration guidelines that are relevant for all Agentry apps

Specific deployment and configuration guidelines for Agentry app archetype

Focus on SAP Mobile Platform landscape, security, and user authentication

Work Manager Server and Clients installation and

configuration

ESRI GIS Integration, Customer Service component,

Crew Management and SAP Visual Enterprise

End-to-End Work Order and Service

Order Management scenarios

Optional Assessment Workshop Service

SAP Work Manager rapid-deployment solution enables SAP customers and partner to quickly deploy,

configure, and run SAP’s robust mobile asset management solutions by implementing SAP Work

Manager with SAP Mobile Platform 3.0.


SAP Work Manager RDS – High level overview

Landscape Setup

SAP Mobile Platform Runtime

Custom Database

Single-server Installation

Cluster Installation

SAP Work Manager

Reverse proxy

Generic Enablement

ESRI GIS

SAP Visual Enterprise

SAP ERP Plant Maintenance

SAP ERP Customer Service

Reverse Proxy Nginx

Security Enablement

HTTPS in network segments

Encryptions

SSO with SSO2

1 2 3

Advanced Features

New Mobile Platform

ESRI GIS integration

Crew Management

Visual Enterprise integration

4 Using SAP Work Manager

Work Order Management

Service Order Management

5


Business challenges There is a solution

Accelerate the deployment of all new SAP Work Manager on SAP

Mobile Platform

Lacking geospatial data and 3D visual content with work order business processes which gives an extremely rich, multi-system work environment

A mobile platform centrally manages all mobile applications in a reliable, configurable, scalable and secure ways

Data inaccuracies, delays in updating maintenance activities

Access maintenance information and update maintenance activities while technicians perform their tasks offline in remote sites

Eliminate maintenance data captured in paper forms and spreadsheets

SAP Work Manager rapid-deployment solution enables

you to quickly deploy, configure, and run end-to-end

work order and service order management business

processes by leveraging your existing investment in

SAP Enterprise Asset Management.


Business benefits Measurable success

Days to implement SAP Work Manager

(Actual/Planned)

Cost reduced of the implementation by percentage

Project risk of the implementation by percentage

Benefits for you

Deploy an end-to-end enterprise solution that provides authentication, data security and data integration

Effectively leverage existing investment in SAP ERP

Jump start SAP Work Manager implementation and continuously enhance functionality over time

Simplify deployment and integration complexity of SAP Work Manager with SAP Mobile Platform

Adopt the latest features of SAP Work Manager and SAP Mobile Platform in a predictable time and at a predictable cost

Choose from several flexible service deployment options tailored for common customer needs

SAP Work Manager RDS

Solution in Detail


SAP Work Manager Rapid Deployment Solution Business Scope Items Covered

Installation and

Configuration of

SAP Mobile

Platform Runtime

SAP Work

Manager Mobile

Solution

Deployment

Network, Security,

and Authorization

configuration

Optional

Advanced

Features

Work Manager

Scenarios

Work Manager

Clients

(iOS/Android/WPF)

Work Manager Server

Installation and

Configuration

HTTPS & Network

Segments

SSO2

Visual Enterprise

ESRI GIS

Crew Management

SSO Validation

Service Order

Business Process

Work Order Business

Process

Linear Asset

Management

DMS Documents

Assessment

Workshop


• Custom Database for Production installation

• SAP Mobile Platform Server installation

including adding Cluster Nodes and Single-

host node

• Installation and configuration of Nginx as a

Reverse Proxy

• Installation validation

• Patches apply

• This Scope Item describes how to deploy the technical foundation that is common for Agentry apps,

including SAP Mobile Platform 3.0 Runtime installation, Reverse proxy installation and

configuration, and validation of the installation.

What's Included

Scope Item Highlights:

Installation and Configuration of SAP Mobile Platform Runtime 3.0

Image


• Agentry Security Profile creation

• HTTP/S Enablement

• Single Sign On configuration

• SSO configuration validation

• CA root certificate import process on

devices

• Nginx as a Reverse Proxy Installation and

configuration

• When running SAP Work Manager, one must prevent unauthorized access to critical information

• This scope item provides the configuration for the internal and external network related system

components including the user authentication and landscape security

What's Included


Network, Security, and Authorization Configuration

Image


• Work Manager Server

installation/configuration

• Import/Export Work Manager Application

• Work Order/ Notification Distribution, LAM /

Non-LAM, Attachments, Inspection Rounds,

Push, Hold Reason, Activity Report, Time

recording configurations

• Eclipse, Agentry Editor Plug-in installation

• Agentry Client installation on iOS, Android,

and WPF devices

• SAP Work Manager application is deployed on SAP Mobile Platform 3.0 as an Agentry application.

• This Scope Item describes the installation and configuration activities that are required from Work

Manager Server to Work Manager Client

What's Included


SAP Work Manager Mobile Solution Deployment

Image


• Work Order Management on Mobile Device,

including optional components: ESRI GIS

Integration, Visual Enterprise Integration,

Crew Management

• Customer Service Order Management on

Mobile Device, including optional

components: ESRI GIS Integration, Visual

Enterprise Integration

• This Scope Item provides workers relevant asset information and history they require to inspect,

maintain, and repair assets safely, consistently, effectively, and efficiently.

• The Scope Item provides workers relevant information on contracts and warranty, business

partners and installed bases required to plan and execute requested services.

What's Included


SAP Work Manager End-to-End Scenarios

Image


• GIS integration with SAP Work Manager

configuration. Specific to ESRI Geospatial

service provider

• Merging Crew Management with SAP Work

Manager configuration

• Building SAP Work Manager client with

Visual Enterprise integration

• Linear Assets Management

• DMS Attached Documents

• Assessment Workshop Service

• This scope item describes three optional components you can implement on SAP Work Manager

solution based on your requirement, including the new features GIS integration, Crew Management

and SAP Visual Enterprise.

What's Included


Optional Advanced Features

Image


Package Deployment


Also Consider • SAP Mobile Platform rapid-deployment solution

• SAP Mobile Secure rapid-deployment solution

• SAP Maintenance Operations rapid-deployment solution

• SAP Multiresource Scheduling rapid-deployment solution

Rapid Deployment of SAP Work Manager

Business Needs

• Reduce maintenance costs

• Give mobile technicians immediate access to work orders and equipment information

• Automate processes for and improve visibility into maintenance

Delivery Approach • Deployed and configured in up to a 3-tier landscape

• Customer must have SAP Mobile Platform installed and configured in all the

supported landscapes.

• The three deployment options include extra small, small, and large.

• Optional components include a kick-off workshop, scope document, key user training,

testing, and support for going live (depending on the deployment option)

• Train key users, provide defect resolution and go-live assistance

Value and Benefits

• Increased productivity by eliminating paperwork and reducing foot traffic

• Improving decision-making by giving mobile workers easy data access at the point of

performance

• Gaining the maximum value from enterprise applications, such as SAP, with timely

and accurate data collection

• Lowering operating costs by reducing overhead and getting more from existing

resources

Quickly Empower Your Workforce to Manage Assets in the Field. This service accelerates implementation of SAP Work Manager to enable

mobile access to plant maintenance processes in SAP ERP.


Rapid Deployment of SAP Work Manager Scope Summary

Foundation

WB1 Work Order Management on Mobile Device

WB2 Service Order Management on Mobile Device

Customer

Order Management

Create, Display, and Edit Work Orders

Issue component

Create measurement readings

View details of equipment and functional locations

Notification Management

Display, create, and edit notification

Out of Scope

Meter readings

High-availability support

Time Recording

Create timesheet

Deployment Options

On premise evaluation – Single -tier implementation

(Development)

On premise, small: Two-tier implementation

(development and QA)

On premise, large: Three-tier implementation

(development, QA, and production)

Optional Components

Deployment of single-node SAP Mobile Platform

Deployment of clustered SAP Mobile Platform

Document management system (DMS) Attachments (Equipment

and Functional Locations only)

Deployment and configuration of integration with ESRI GIS

products (equipment and functional locations only

Deployment and configuration of integration with Visual Enterprise

Set up of crew management (work order management only)

Linear asset management (work order management only)

Assessment workshop service


Rapid Deployment of SAP Work Manager V3.61

Scope Options

Scope option name Effort (Days)

09 Setting up Crew Management (Work Manager Only) 5

10 Linear Asset Management (Work Manager Only) 4

06 Attached Documents 4

00 Assessment Workshop 5

04 Deploying Single Node SAP Mobile Platform 5

07 Deploying and Configuring Integration with ESRI GIS 8

08 Deploying and Configuring Integration with VE 5

01 On Premise Evaluation 15.5

02 On Premise Small 32

03 On Premise Large Production 40.50

05 Deploying a Clustered SAP Mobile Platform 8



Deployment Option – On Premise Evaluation

Scope Option Base Options Options

ERP Work Orders

Single-Tier (Sandbox Deployment)

1 Device Type

Base Configuration (Push, Filters, Configuration of assignment type , HOLD

reasons, User Status Mappings, CATS Profile )

Assessment Workshop

Single Node SMP install

DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise

Crew Management

Linear Asset Management

ERP Service Orders Single-Tier (Sandbox Deployment)

1 Device Type



Assessment Workshop

Single Node SMP install

DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise



Deployment Option – On Premise Small


ERP Work Orders

2-Tier (Development & QA Deployment)

1 Device Type



Assessment Workshop

Clustered SMP install

DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise

Crew Management


ERP Service Orders 2-Tier (Development & QA Deployment)

1 Device Type



Assessment Workshop


DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise



Deployment Option – On Premise Large Production


ERP Work Orders

3-Tier (Development, QA & Production Deployment)

2 Device Types

Up to 10 users



Assessment Workshop


DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise

Crew Management


ERP Service Orders

3-Tier (Development, QA & Production Deployment)

2 Device Types

Up to 10 users



Assessment Workshop


DMS Attachments

ESRI GIS

(Equipment & FLOC)

Visual Enterprise



Assessment Workshop (Optional)

As part of this Optional Assessment Workshop service a detailed workshop

shall be conducted to assess the current business processes of the customer

and identify the gaps between the rapid deployment solution scope and the

business processes. Requirements that cannot be covered by the rapid

deployment solution but are required for a fully functional productive

environment may then be implemented as part of a separate implementation

project

Assessment

Workshop

00

DEV QAS

PRD



On Premise Evaluation

This is one of the three possible deployment options that may be chosen

This is a single tier implementation typically for Evaluation purposes. The

solution shall be implemented in the Development Environment only

A single Device type is supported with up to 5 devices

On Premise

Evaluation

01

DEV QAS

PRD



On Premise Small


This is a two tier implementation in the Development and QA landscape

A single Device type is supported with up to 5 devices

On Premise

Small

02

DEV QAS

PRD



On Premise Large Production


This is a three tier implementation in Development, QA and Production

2 device types are supported with up to 5 devices per device type

On Premise

Large Production

03

DEV QAS

PRD



Deploying Single Node SAP Mobile Platform (Optional)

This is an optional component which the customer can choose to implement

when they don‘t already have the SAP Mobile Platform 3.0 installed already.

This option may be chosen along with any of the 3 deployment options

Single-Server

Deployment

04

DEV QAS

PRD



Deploying a Clustered SAP Mobile Platform (Optional)

This is an optional component which the customer can choose to implement

when they don‘t already have the SAP Mobile Platform 3.0 installed already

and when a clustered environment is necessary


Clustering

Deployment

05

DEV QAS

PRD



Attached Documents (Optional)

This optional Attached Document component supports accessing attached

documents maintained via the Document Management System (DMS) from the

mobile device. These documents may be attached to Master Data such as

Equipment and Functional Locations


Attached

Documents

06

DEV QAS

PRD



Deploying and Configuring Integration with ESRI GIS (Optional)

This optional component supports the deployment and configuration of ESRI

GIS. The RDS shall support the Geo Spatial view for only Master Data –

Equipment and Functional Locations only


ESRI GIS

Deployment

07

DEV QAS

PRD



Deploying and Configuring Integration with Visual Enterprise (Optional)

This optional component supports the deployment and configuration of the

Visual Enterprise components which enables the display of native VE files of

type .cgm or .vds. The RDS shall support native viewing of the files attached

only to Work Orders and/or Notifications using the Generic Object Services

(GOS) SAP Document Management Technology


Visual Enterprise

Deployment

08

DEV QAS

PRD



Setting up Crew Management (Optional)

This optional component supports the deployment and configuration of Crew

Management which enables Crew and Vehicle management.

This component is relevant only when implementing the Work Order

Management on Mobile Device


Crew

Management

09

DEV QAS

PRD



Setting up Linear Asset Management (Optional)

This optional component is available from ECC 6.0 EHP5 onwards. It provides

the ability to view details of and maintain Linear Assets. When selected for

deployment, additional linear details for the assets will be available on the

mobile application for the purpose of viewing.

This component is relevant only when implementing the Work Order

Management on Mobile Device


Linear Asset

Management

10

DEV QAS

PRD


Key Service Deliverables

Installation check

Support for Customer Selection of Options

Activation of Solution and Options

Confirm Activation

Key User Training

Assistance for Testing

Assistance for Switch to Production

Assistance for Go Live Support

What does Service Provider deliver?

Provide the IT infrastructure (server)

Provide fixed contact people in the Business and

IT departments

Document Customer Options

Attend Key User Training

Provide Technology support

Execute User Acceptance Testing

Conduct end-user training

Switch Solution to Production

Go Live Support

What do customers have to do?


Software Products and System Landscape


Which software is used?

SAP Work Manager 6.1

SAP Mobile Platform 3.0

SAP Mobile Platform SDK 3.0

SAP ERP

SMFND 610_700

SMERP 610_700

SAP GUI for Microsoft Windows

SAP Multiresource Scheduling add-on based on SAP ERP (Optional)

SAP Multiresource Scheduling add-on based on SAP NetWeaver (Optional)

Notes: refer to software requirements documentation in this rapid deployment solution for detail information


Agentry on the SAP Mobile Platform

SAP Business Suite

Internet

SAP Mobile Platform (SMP)

SAP Mobile Platform (SMP)

SDK

https://

Clients

Agentry Test Environment (ATE)

Mobile Add-on

Agentry Administration

Agentry Editor IDE

© 2014 SAP AG or an SAP affiliate company. All rights reserved.

Thank You!

Contact information:

F name MI. L name

Title

Address

Phone number


SAP Rapid-Deployment solutions The fastest way to run your business better


Appendix


Attachments Upload/Download

Attachment

Type

Work Order

Header Level

Operation Level Notification

Header

Equipment Function

Location

GOS Yes No Yes No No

BDS Yes No Yes No No

DMS Yes Yes Yes Yes Yes

NOTE

* Upload of attachments are not supported for locally created objects

* WM 6.1 support DMS documents at Work Order header if the DMS configuration set-up for order header.

* WM 6.1 support DMS documents from Operation PRT component


Visual Enterprise Attachment Download & Viewer

Attachment

Type

Work Order

Header Level

Operation Level Notification

Header

Equipment Function

Location

GOS Yes No Yes No No

BDS Yes No Yes No No

DMS No No No No No