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An App to enable businesses to use WhatsApp. Customer Helpdesk, Backup, Customer Care, Project Tracking. An App to save WhatsApp chat messages, Backup, restore, search and labeling. Best app for business and professionals active on whatspp. Begachat download on Android/iOS.
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Be Smart with Chat Messages
Customer Helpdesk on WhatsApp using Bag A Chat
www.bagachat.comCopyright BagAChat. Confidential Material, not for redistribution
www.bagachat.comCopyright BagAChat. Confidential Material, not for redistribution
Why Whatsapp for customer service?
With more than 1 billion active users, corporate are using WhatsApp for business; especially for customer service. It offers great advantage over conventional channels like calling, SMS, emails:
• WhatsApp is free for both customers and business entities - Unlike calling or SMS, there is no cost for communication on WhatsApp, from anywhere around the world
• Using WhatsApp, service requests can be shared by customers along with media attachments (photos, videos etc.). May it be the photos of a faulty device needing repair, designs of the t-shirt to buy, etc. everything can be easily shared on WhatsApp by customers
• WhatsApp blocks spams! Customers are more comfortable with WhatsApp communication as compared to emails
www.bagachat.comCopyright BagAChat. Confidential Material, not for redistribution
Create helpdesk tickets from customer messages
www.bagachat.comCopyright BagAChat. Confidential Material, not for redistribution
Round the clock customer service with need to attend the phone Bag A Chat solution ensures virtual elimination for monitoring of customer service phone, to handle service requests. The helpdesk ticket is generated/ updated on arrival of every chat message.
Benefits? • Provide customer service without hiring any telephone operators to take up the
calls• No missed calls or engage tones for customer• No restricted hours of customer support• Let customers submit service requests 24X7! All you need is just 1 smartphone
with Whatsapp and Bag A Chat solution installed.
www.bagachat.comCopyright BagAChat. Confidential Material, not for redistribution
Delegate tickets to team and track customer support Assign customer service tickets to corresponding support agent/department, change status, priorities based on type of customer requests. Track the status of tickets and time taken to close the tickets. All messages from customers get added to the open tickets. This is possible with an easy to use dashboard of the support helpdesk.
www.bagachat.comCopyright BagAChat. Confidential Material, not for redistribution
Integrate Whatsapp with your helpdesk solution
Bag A Chat customer support solutions is currently available with an integrated helpdesk system like Freshdesk and Zendesk - few of the most popular customer service systems in the world.
Why Freshdesk or Zendesk?
• Provide customer service from anywhere and any device: The helpdesk can be accessed from any device using agent login. So customer support can be provided/ tracked from anywhere by multiple support agents across locations, using a desktop, phone or tab.
• Powerful ticketing: Rules for ticket delegation to agent, set priorities based on keywords in customer messages
• Dashboard: reports to track SLA, agent productivity, insights on customer• Multi-channel support: supports emails, SMS, calls and now Whatsapp using Bag
A Chat.
www.bagachat.comCopyright BagAChat. Confidential Material, not for redistribution
www.bagachat.comCopyright BagAChat. Confidential Material, not for redistribution
So if you are an existing Freshdesk or Zendesk user and looking for adding WhatsApp for customer service, Bag A Chat helps you with the integration in a few simple steps
We customize our solution to adapt to your business needs. For more details, you can contact us at [email protected] and we will get in touch with you.
The whole solution has been explained using WhatsApp as it is more popular. We also work with other messenger systems. WhatsApp has been used for easy understanding.
Contact For Solution Demo
http://www.bagachat.com
+91-9552215300
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