Embed Size (px)
Citation preview
CUSTOMER ENGAGEMENT
WHY IS CUSTOMER ENGAGEMENT BECOMING SO IMPORTANT?
Learn more at machenergy.com/utilities or schedule a demo by emailing [email protected]
PROBLEMS & OPPORTUNITIES:
UTILITY ACCOUNT MANAGERS NEED:
SMART EFFICIENT INTUITIVE
for Commercial and Industrial (C&I) and Small and Medium Business (SMB) account managers and teams
Customers expect the Amazon experience: immediate service and engagement via intuitive, modern interfaces
C&I customers account for more than 60% of total electricity consumption
Managing customer dissatisfac-tion accounts for up to 30% of a utility’s operational costs
• Utilities have thousands of C&I and SMB accounts but no way to effectively reach or know their needs in real-time
• Account managers lack the time to engage with and tailor responses to their numerous accounts
• SMB is a large, hard to serve market with huge potential
• 41% of utility consumers wish they had easier digital engagement from their utilities
• Smart meters have been deployed to 50% of commercial customers, and will continue to grow — utilities need analytics to turn AMI data into customer engagement
• Intuitive tools for applied customer segmentation criteria to existing billing, tracking, and account management data
• Utility-led technical advice on managing energy to benefit from utility rebates and other money-saving programs
• A customer engagement platform that allows the utility to become a trusted resource advisor
Make your job easier with MACH Energy
Learn more at machenergy.com/utilities or schedule a demo by emailing [email protected]
CUSTOMER ENGAGEMENT SMART EFFICIENT INTUITIVE
for Commercial and Industrial (C&I) and Small and Medium Business (SMB) account managers and teams
PERSONAL BENEFITS• Personalize interactions, creating proactive
experiences and serving customers when and how they prefer
• Create value for customer and utility by providing personalized products and services, generating new non-commodity growth
BUSINESS BENEFITS• Increase customer
satisfaction• Turn high bill calls into
positive engagement
• Reduce costs• Grow revenue• Improve brand
position
THE EASIEST WAY FOR A UTILITY TO:• Make existing utility interval data actionable
• Meet and exceed energy efficiency goals
• Start and maintain long-term customer relationships
• Improve engagement and customer satisfaction with C&I customers
• Not only be the “trusted energy advisor,” but also become the “go to” source for energy management information and solutions
Utilities can benefit from MACH’s experience to promote C&I operational efficiency via customer engagement.MACH is ideally suited for utility account management teams to address the utility’s entire commercial sector, from SMB to the largest buildings. Account managers have a range of features at their fingertips with MACH.
MACH Energy as the solution MACH Energy is the #1 privately-held commercial energy management software (EMS) provider in North America. Since 2001, MACH has provided intuitive EMS services based on meter data to almost 500 MM sq. ft. of commercial properties. Building owners and managers use MACH as an enterprise platform to budget, identify, track, and measure & verify (M&V) initiatives at individual building and portfolio levels.
