Receive and pay your CL&P bill online, anytime at www.cl-p.com. Question about your CL&P bill? Residential customerscan call 800-286-2000. Business customers can call 888-783-6617.

Energy Assistance Deadlines

Please remember that Winter Protection

ends on May 1, and the deadline for

applying for the Matching Payment

Program is April 30. If you still need

financial assistance this year, please call

2-1-1 for your local Community Action

Agency to learn about energy assistance

programs. If you have a payment

arrangement with us, please continue

making payments. If you are having

difficulty paying your bill, please call us

today at 800-286-2828.

© 2013 Northeast Utilities Service Company

This insert is paid for by CL&P customers and NU shareholders.

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MARCH 2013

Stay Connected to CL&P CTLightandPower

Customer CareWe make it easy for you, with online tools to save time. View and pay your bill, sign up for paperless billing, manage your account, and see how to save energy and money. Just go to www.cl-p.com any-time. Residential customers can call us at 800-286-2000 for quick, easy self-service. Business customers can call 888-783-6617.

Our representatives provide helpful information and answer your questions Monday - Friday, 7 a.m. -7 p.m.; and Saturday,10 a.m. - 3:30 p.m. We are always available for power outages and emergencies.

To pay your bill in person, use any convenient pay-ment location throughout Connecticut, including many local supermarkets and pharmacies. For alist of locations, visitwww.cl-p.com, select “Your Account,” then “Payment Options.”

Customers with life-support equipment

If you or someone in your household relies on electrically operated life-support equipment, you need a backup plan to cope with power outages. Visit www.cl-p.com/StormCenter for more information.

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Plan Before You PlantTrees and power lines don’t mix. When they touch, it can cause everything from power outages, fi res and downed lines to safety hazards for people, wildlife and even the trees themselves. Plant the right tree in the right place for electric service reliability.

Medium-sized trees 25-45 feet in height

Should be planted 15–30 feet from power lines

Arborvitae, fl owering cherry, magnolia, hornbeam and shadblow

Large-growing trees More than 45 feet in height

Should be planted at least 30 feet from power lines

Oak, maple, locust, spruce and pines

Low-growing trees Up to 25 feet in height

May be planted near roadside power lines

Crabapple, dogwood, hawthorn, plum and Japanese maple

Call Before You DigDigging can be dangerous if you don’t check first for underground wiring or cable. Never dig around your home or business without first calling 8-1-1. Connecticut law requires you to call at least two full working days, excluding weekends and holidays, before digging.

Storm TipsSevere weather can cause power outages.CL&P’s goal is to get your power back on as quickly and safely as possible. Remember – it takes at least two things to get through the effects of a severe storm: preparation and patience.

The best time to prepare is before a storm strikes, so you can plan for the possibility of living without everyday tools that need electricity. Here are some tips:

q Prepare a “lights out” kit. Keep a flashlight and battery-powered radio handy. Set aside water, and stock up on batteries and easy-to-prepare food.

q Check medications that require refrigeration.

q Set your refrigerator and freezer to their coldest setting, and make extra ice.

q Be prepared to cook outside.

q Fully charge your cell phone, and consider purchasing a battery- powered backup charger.

q Find out the location of the nearest emergency shelter.

q Unplug sensitive electronic equipment, such as computers.

q Fill your car’s gas tank.

q Get extra cash in case ATMs do not work.

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Connecticut Invention ConventionThe Northeast Utilities Foundation is proud to sponsor the Connecticut Invention Convention. Its mission is to provide children with opportunities to develop critical thinking and problem-solving skills through invention and innovation. There will be an award for the best invention related to energy.

See you in Storrs, Conn., on Saturday, May 4, 2013. To learn more or volunteer to judge the event, visit www.ctinventionconvention.org.

Saving EnergySaves MoneyDid you know that more thanhalf of the energy used in yourhome goes toward heating and cooling? If youhave an older system, you can save energy and money by installing a new ENERGY STAR®

certified heat pump system or a high-efficiency furnace or boiler. Rebates are available, ranging from $200 to $750, with financing as low as 2.99%. Visit www.cl-p.com for rebate forms, financing information, and tips.

You can also take some simple measures tomake your current heating system more efficient:

• Change your air filter monthly.• Install a programmable thermostat.• Make sure the warm air stays in your home.

CL&P can help with the Home Energy SolutionsSM program. Visit www.cl-p.com/hes for more information.

Start saving today!

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