Copyright © 2015 ListenLogic. All rights reserved. Customer Analytics for Business Performance Observe Behaviors. Predict Outcomes. Engage your customers through powerful ethnographic views of consumer mindsets and behaviors. What is this customer going to do? What can my company do about it? ListenLogic fuels many of the world’s leading brands with unprecedented insight about an individual customer’s behaviors by analyzing your unstructured and structured customer data. Find out the “why” to attrition and churn. Anticipate customer needs. As we commingle what your customer says with specific data, you can anticipate behaviors with a degree of confidence. Turn data-based insights into strategies for success: • Where is this customer along the journey? • What does this say about the customer’s future with us? • In what ways can we engage and retain this customer? • Given observations, is it a good time to cross sell this customer with additional services? ListenLogic observes customer connected behaviors so you can create strategies that capture premium. Results & Actions • With ListenLogic Customer Analytics, a company reduced inbound contact center activity by 25% while increasing customer satisfaction. • ListenLogic Customer Analytics detected buying signals in social media before a video game launch, and the company discovered that its planned advertising spend had no effect on its audience or sales. [email protected] phone: 215.283.6393 With the Signal in What’s Said… Derive Outcomes from Customer Behaviors Drive Performance

Customer Analytics

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Customer Analytics for Business Performance Observe Behaviors. Predict Outcomes. Engage your customers through powerful ethnographic views of consumer mindsets and behaviors. What is this customer going to do? What can my company do about it? ListenLogic fuels many of the world’s leading brands with unprecedented insight about an individual customer’s behaviors by analyzing your unstructured and structured customer data. Find out the “why” to attrition and churn. Anticipate customer needs. As we commingle what your customer says with specific data, you can anticipate behaviors with a degree of confidence. Turn data-based insights into strategies for success:

• Where is this customer along the journey? • What does this say about the customer’s future with us? • In what ways can we engage and retain this customer? • Given observations, is it a good time to cross sell this customer

with additional services?

ListenLogic observes customer connected behaviors so you can create strategies that capture premium.

Results & Actions • With ListenLogic Customer Analytics, a company reduced inbound

contact center activity by 25% while increasing customer satisfaction. • ListenLogic Customer Analytics detected buying signals in social media

before a video game launch, and the company discovered that its planned advertising spend had no effect on its audience or sales. [email protected] phone: 215.283.6393

With the Signal in

What’s Said…

Derive Outcomes from Customer

Behaviors

Drive Performance