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CUSTOMER GUIDELINE

CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

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Page 1: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

CUSTOMER GUIDELINE

Page 2: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

Homepage: https://encore-melaka.com/Click on Tickets Only -

Page 3: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

Select date – Select time – Click magnifying glass icon to select seat – Ticket Sales Listing

Page 4: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

Scroll Down to look for E-voucher - Click magnifying glass icon to select seat – Ticket Sales Listing

Page 5: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

Select Zone – Seat No – Click Submit

Page 6: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

You will be redirected to the previous page and will be able to view the tickets selected –scroll to the bottom and click Submit

Page 7: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

Double check booking made, key in e voucher code and click Submit once confirm

Page 8: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

Key in Name, Email Address, Confirm Email Address & Tel No – Click Submit

Page 9: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

Select VISA/MASTER CARD

Page 10: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

Receive transaction information** Customer is able to utilize one e-voucher code for one booking only

Page 11: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

Once payment has been settled, you will receive an email notificationPass Booking Confirmation (Client) to your customer to present upon arrival at our Box

Office counter to redeem physical tickets

Page 12: CUSTOMER GUIDELINEres.klook.com/image/upload/v1560152960/Customer... · 2019. 6. 10. · VIP Malaysian VIP Non- Malaysian Student Standard (MyKad Only) Student Premium (MyKad Only)

Customers are advised to redeem physical tickets upon arrival at Box Office counter (advisably at least 1 hour prior to show time)

Customer is advised to enter theatre at least 30 minutes prior to show time.