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MERGING CAD/CAM DESIGN...... WITH HAND-CRAFTED WORKMANSHIP
Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128
[email protected] 800-237-2267 ext. #1
CUSTOM PRODUCTS
2016
2Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128 800-237-2267 ext. #1
EZ-Fab Fabrication and Order Management
Acor's EZ-Fab Fabrication and Order Management Service has made the entire process of purchasing and tracking Custom Orthotics easier than ever!
This row of pull-down menus will help you navigate through Acor's EZ-Fab Fabrication and Order Management Service. From here you can view the Dashboard of your account (as shown above), where you can see and track the progress of all current orders as they are being produced and readied for shipment to you.
The Orders tab allows you to create new orders and keeps a database of all completed and archived orders as well.
The Patients tab allows you to add current and new patients and also keeps a database of all patient information.
The body of each section allows for all information to be input. This is where you will fill out all forms and view archived data. Each order form is comprehensively designed to eliminate mistakes and help you keep your business running in a timely and efficient manner.
3Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128
[email protected] 800-237-2267 ext. #1
Scanning the foot:Stand at least 24” away from the patient's foot.Adjust the bounding box (the cube seen on the screen that is the target area of the scanner) size so that it is just large enough to encompass the whole foot.Make sure the scanner is identifying the foot as the object to be scanned. It will highlight the foot in red when this is the case.Click the “SCAN” button to begin collecting data and move around the foot until the entire data collection process is complete. Scanned data will display in white.Stop the scanner when enough data has been acquired. Email us the scan from within the scanning app. Simple. It has never been this easy until now.
Scanning environment:Try to have a background that is neutral and isn't cluttered, with as few objects that can distract the scanner as possible.A simple background (floor, chair, etc.) with the patient wearing a light-colored sock is best.
Ideal Foot Position:Have the knee at 180 degrees and the ankle at a 90 degree angle, suspended off the edge of a chair or table, to ensure adequate access to the entire plantar surface of the foot including the back of the heel.
Structure 3D Scanner:The Structure 3D Scanner is the first 3D sensor for mobile devices and is ideal for use in the orthotic and prosthetic industry. Paired with an Apple iPad it is extremely cost-effective and captures the shape of an object, transforming it into digital data that can be used to produce orthotics and AFO Gauntlets. Using the Structure Scanner in combination with Acor's EZ-Fab Service simplifies what used to be a cumbersome, difficult-to reproduce process.
The Structure 3D Scanner
Icon for scanner app as seen on iPad
Contact Acor for information on obtaining the Structure 3D scanning system.
4Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128 800-237-2267 ext. #1
Introduction to Custom Orthotics
Acor CUSTOM INCLUDES: • GUARANTEED FIT • MOST MODS ARE FREE! • FREE TWO-WAY SHIPPING!
Cushion: Determines the amount of shock attenuation that the materials offer to the patient. A high number reflects a superior amount of shock absorption while a lower number indicates a lesser amount of cushioning.
Support: Signifies how firmly the materials will support the patient's foot. A low number indicates a softer material that will conform to the foot while a higher number indicates a more rigid material that will be more supportive.
C u s h i o n a n d S u p p o r t
Cushion Rankings Support Rankings1. Rigid: Very Little Cushioning 1. Ultra-Conforming: No Support 2. Light Cushioning 2. Light Support 3. Moderate Cushioning 3. Moderate Support
4. Additional Cushioning 4. Firm Support 5. Maximum Cushioning 5. Rigid: Maximum Support
Fu n c t i o n a l O r t h o t i c s Ac c o m m o d at i v e O r t h o t i c smaterials CBSO-01 CBSO-03 SPRT-
CO3WORK-
CO3SPRT-CO6
DRES-CO5
SPRT-CO7
WALK-CO4
WORK-CO4
SPRT-CO4
CORT-96
CORT-98
CORT-9P6
CORT-9P8
CORT-6P6
CORT-6P8
WALK-CO2
X-Static® cover X X X X XSynthetic Suede cover X X XFabric cover X X XNeoSponge™ X X X X X X X XPink P-Cell X X X X XBlue Microcel Puff® 35 dur X XXRD® X XPORON® Urethane X X X X X X X XSRP™ XCopoly X XPolypro X X XCarbon Composite X X X X XWhite Microcel Puff® 40 dur X X XWhite Microcel Puff® Firm 55 dur X X
Natural Multicork X X X XCordura X X X X X X X X X XFirm Microcel Puff® post 55 dur X X X X X XDuraSOLE X X X X X X
Acor Custom Orthotics, at a glance...
____________________________________________________________________________________
Made in the USA
____________________________________________________________________________________
Made in the USA
5Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128
[email protected] 800-237-2267 ext. #1
Custom Functional Orthotics
Black fabric Neosponge™ + Copoly + White Microcel Puff® Firm 55 dur + Cordura
Black fabric Neosponge™ + Polypro + White Microcel Puff® Firm 55 dur + Cordura
Suggested weight range: 150-400 lbs.
Suggested weight range: 150-400 lbs.
Cushion Support
Cushion Support
Control: Moderate
Control: Full
Similar to our CBSO-01 above, with a Polypro shell replacing the Copoly version.
Designed for the active person who is looking for high impact absorption while maintaining correct foot position, balance and comfort.
12mm heel cup
12mm heel cup
Protected by
Cordura
Protected by
Cordura
CBSO-01 - Full Length shown (other lengths available)
CBSO-03 - Full Length shown (other lengths available)
____________________________________________________________________________________
Made in the USA
____________________________________________________________________________________
Made in the USA
6Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128 800-237-2267 ext. #1
Custom Functional Orthotics
X-Static® lined NeoSponge™ + Copoly + Firm Microcel Puff® post + Cordura + DuraSOLEDesigned for the active person who is looking for high impact absorption while maintaining correct foot position, balance and comfort.
These orthotics offer form-fitting support in a combination of materials that provide comfort and integrity when you are on your feet all day.
Suggested weight range: 150-300 lbs.
Suggested weight range: 150-300 lbs.
12mm heel cup
12mm heel cup
Protected by
Cordura
Protected by
Cordura
X-Static® topcover has anti-microbial and moisture-wicking properties
X-Static® topcover has anti-microbial and moisture-wicking properties
Protected by
DuraSOLE
Protected by
DuraSOLE
Cushion Support
Cushion Support
Control: Moderate
Control: Full
X-Static® lined NeoSponge™ + Polypro + Firm Microcel Puff® post + Cordura + DuraSOLE
SPRT-CO3 Full Length shown (other lengths available)
WORK-CO3 Full Length shown (other lengths available)
____________________________________________________________________________________
Made in the USA
____________________________________________________________________________________
Made in the USA
7Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128
[email protected] 800-237-2267 ext. #1
Custom Functional Orthotics
Designed for the active person who is looking for high impact absorption while maintaining correct foot position, balance and comfort.
These orthotics are made to fit in most styles of dress shoes and are designed to make even the most non-supportive footwear a comfortable fit.
Suggested weight range: 150-300 lbs.
Suggested weight range: 150-300 lbs.
X-Static® topcover has anti-microbial and moisture-wicking properties
Protected by
DuraSOLE
X-Static® lined NeoSponge™ + XRD® + Carbon Composite + Firm Microcel Puff® post + Cordura + DuraSOLE
Cushion Support
Cushion Support
Control: Extreme
Control: Extreme
Protected by
Cordura
Protected by
Cordura
Fabric covered NeoSponge™ + XRD® + Polypro Plus + Cordura
12mm heel cup
12mm heel cup
SPRT-CO6 Full Length shown (other lengths available)
DRES-CO5 Full Length shown (other lengths available)
____________________________________________________________________________________
Made in the USA
____________________________________________________________________________________
Made in the USA
8Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128 800-237-2267 ext. #1
Custom Functional Orthotics
Designed for the active person who is looking for high impact absorption while maintaining correct foot position, balance and comfort.
Designed for individuals who are moderately active and want a balance between cushioning and support.Suggested weight range: 150-300 lbs.
Suggested weight range: 150-300 lbs.
X-Static® lined NeoSponge™ + PORON® Urethane + Carbon Composite + Firm Microcel Puff® post + Cordura + DuraSOLE
Synthetic Suede-covered PORON® Urethane + Carbon Composite + Cordura
Cushion SupportControl: Extreme
X-Static® topcover has anti-microbial and moisture-wicking properties
Synthetic Suede-covered PORON® topcover has anti-microbial and moisture-wicking properties
12mm heel cup
12mm heel cup
Protected by
Cordura
Protected by
Cordura
Protected by
DuraSOLE
Cushion SupportControl: Extreme
SPRT-CO7 Full Length shown (other lengths available)
WALK-CO4 3/4 Length (Sulcus) shown (other lengths available)
____________________________________________________________________________________
Made in the USA
____________________________________________________________________________________
Made in the USA
9Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128
[email protected] 800-237-2267 ext. #1
Custom Functional Orthotics
Designed for the active person who is looking for high impact absorption while maintaining correct foot position, balance and comfort.
These orthotics offer form-fitting support in a combination of materials that provide comfort and integrity when you are on your feet all day.
Suggested weight range: 150-300 lbs.
Suggested weight range: 150-300 lbs.
Synthetic Suede-covered PORON® topcover has anti-microbial and moisture-wicking properties
Synthetic Suede-covered PORON® topcover has anti-microbial and moisture-wicking properties
Synthetic Suede-covered PORON® Urethane + Carbon Composite + Firm Microcel Puff® post + Cordura + DuraSOLE
Synthetic Suede + P-Cell® + PORON® Urethane + SRP™ + Carbon Composite + Firm Microcel Puff® post + Cordura + DuraSOLE
Cushion SupportControl: Extreme
12mm heel cup
Protected by
DuraSOLE
Protected by
DuraSOLE
Protected by
Cordura
Protected by
Cordura
Cushion SupportControl: Extreme
12mm heel cup
WORK-CO4 Full Length shown (other lengths available)
SPRT-CO4 Full Length shown (other lengths available)
____________________________________________________________________________________
Made in the USA
____________________________________________________________________________________
Made in the USA
10Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128 800-237-2267 ext. #1
Custom Accommodative Orthotics
The custom version of Acor's most popular therapeutic orthotic, designed to fit the exact shape of your foot.
A firm, dual-layered walking orthotic that offers excellent support.
Suggested weight range: 80-175 lbs.
Suggested weight range: 125-300 lbs.
Pink P-Cell® + White Microcel Puff® 40 dur
Pink P-Cell® + Natural Multicork™
Cushion SupportControl: Gentle
Cushion SupportControl: Firm
12mm heel cup
12mm heel cup
P-Cell® is a closed cell EVA foam that has been tested by independent research companies against Plastazote® for cushioning, shock absorption, abrasion, coefficient of friction, moisture deflection, durability and tensile strength. P-Cell® was proven to be superior in each and every test!
P-Cell® is a closed cell EVA foam that has been tested by independent research companies against Plastazote® for cushioning, shock absorption, abrasion, coefficient of friction, moisture deflection, durability and tensile strength. P-Cell® was proven to be superior in each and every test!
CORT-96 Full Length (A5513)
CORT-98 Full Length (A5513)
____________________________________________________________________________________
Made in the USA
____________________________________________________________________________________
Made in the USA
11Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128
[email protected] 800-237-2267 ext. #1
Custom Accommodative Orthotics
Similar to our CORT-96, with the additional benefits of PORON Medical® Urethane.
Similar to our CORT-98, with the additional benefits of PORON Medical® Urethane.
Suggested weight range: 125-300 lbs.
Suggested weight range: 100-300 lbs.
Pink P-Cell® + PORON Medical® Urethane + White Microcel Puff® 40 dur
Pink P-Cell® + PORON Medical® Urethane + Natural Multicork™
Cushion SupportControl: Gentle
12mm heel cup
Cushion SupportControl: Firm
12mm heel cup
P-Cell® is a closed cell EVA foam that has been tested by independent research companies against Plastazote® for cushioning, shock absorption, abrasion, coefficient of friction, moisture deflection, durability and tensile strength. P-Cell® was proven to be superior in each and every test!
P-Cell® is a closed cell EVA foam that has been tested by independent research companies against Plastazote® for cushioning, shock absorption, abrasion, coefficient of friction, moisture deflection, durability and tensile strength. P-Cell® was proven to be superior in each and every test!
CORT-9P6 Full Length (A5513)
CORT-9P8 Full Length (A5513)
____________________________________________________________________________________
Made in the USA
____________________________________________________________________________________
Made in the USA
12Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128 800-237-2267 ext. #1
Custom Accommodative Orthotics
Similar to our CORT-9P6, with a more resilient top cover.
Similar to our CORT-9P8, with a more resilient top cover.
Suggested weight range: 125-300 lbs.
Suggested weight range: 125-350 lbs.
Blue Microcel Puff® 35 dur + PORON Medical® Urethane + White Microcel Puff® 40 dur
Blue Microcel Puff® 35 dur + PORON Medical® Urethane + Natural Multicork™
Cushion SupportControl: Gentle
Cushion SupportControl: Firm
12mm heel cup
12mm heel cup
Microcel Puff® is an EVA foam that is a wonderful shock absorber, heat moldable and has excellent shape retention.
Microcel Puff® is an EVA foam that is a wonderful shock absorber, heat moldable and has excellent shape retention.
CORT-6P6 Full Length (A5513)
CORT-6P8 Full Length (A5513)
____________________________________________________________________________________
Made in the USA
____________________________________________________________________________________
Made in the USA
13Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128
[email protected] 800-237-2267 ext. #1
Custom Accommodative Orthotics
Designed for individuals who are moderately active and want a balance between cushioning and support.
Prevents the patient's shoe from collapsing and causing irritation on the dorsal or distal area of the foot. Helps reduce excess movement within the shoe to prevent further ulcerations.
Suggested weight range: 125-400 lbs.
Other toe filler types are available. Call Acor for details.
X-Static® lined NeoSponge™ + Natural Multicork™
Cushion SupportControl: Firm
12mm heel cup
X-Static® topcover has anti-microbial and moisture-wicking properties
White Microcel Puff® 40 dur + Pink P-Cell® + Light Blue P-Cell®
WALK-CO2 Full Length (A5513)
Toe Fillers (Chopart shown)
____________________________________________________________________________________
Made in the USA
14Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128 800-237-2267 ext. #1
Custom AFO Gauntlets
Standard Features• Soft Volara®-padded collar• Molded polypropylene inner shell with PORON® padding throughout• Lined with leather or optional X-Static®-lined NeoSponge™• Seamless footbed area• PORON® + Multicork™ orthotic• In-house turnaround of 5-7 business days• Optional anti-skid soling• PDAC letters available at www.acor.com
L1940L2330L2820L5000 (G9218)
CGC-009
CGC-002
CGC-002
CGC-001
CGC-001
15Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128
[email protected] 800-237-2267 ext. #1
Custom AFO Gauntlets
Clinical Indications:• PTTD• chronic ankle instability• talocalcaneal varus or valgus• severe pes planus• ankle arthritis• tarsal tunnel syndrome• DJD of the hindfoot and ankle
18 Color Options! (natural leather - colors may vary)
Black Bone Oak SandRedPinkOrange Purple Taupe White YellowBrown Green Gray LightGray
Royal Blue
Sky Blue
DarkNavy
Full Heel Open Heel Leaf Heel
CGM-002 CGM-003 CGM-004
AFO Gauntlets are available with your choice of three polypropylene reinforcements.
Multiple Closure Options
Lace Boot Hooks Speed Lacer Navicular StrapVelcro Lace/Velcro
Multiple Style Options
Standard Flexure Joint Articulating
Dorsi-Assist Articulating
Chopart Toe FillerG9210
CGC-001 CGC-002 CGC-003 CGC-004 CGC-006 CGC-009
G9230 G9231 G9218
____________________________________________________________________________________
Made in the USA
16Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128 800-237-2267 ext. #1
The Richie Brace®
The Richie Brace® is a custom ankle foot orthosis designed to treat chronic conditions of the foot and ankle. Introduced to the medical community in 1996, The Richie Brace® has revolutionized the non-operative approach to the most challenging pathologies treated by the foot and ankle specialist.
With a contoured balanced orthotic footplate articulated to adjustable semi-rigid lower leg uprights, the Richie Brace® is ideally suited to stabilize rotational forces at the midtarsal, subtalar and talocrural joints . Modif icat ions and enhancements are available to add further restriction of motion in the sagittal, frontal or transverse plane.
The Richie Brace® is fabricated from an impression cast taken of the patient's foot and lower leg. This custom ankle-foot orthosis is reimbursable by Medicare and most third-party payors. Information on casting, coding and reimbursement can be obtained from Acor Orthopaedic, Inc.
Clinical Indications: Adult Acquired Flatfoot secondary to PTTD Lateral Ankle Instability DJD of Ankle or Rearfoot Peroneal Tendinopathy Dropfoot (Restricted Pivot or Dynamic Assist options)
Richie Brace® Features and Benefits Custom Orthotic Footplate: Intrinsic posting of forefoot varus/valgus, contoured medial and lateral arches, optimal position of first ray 35 millimeter Contoured Heel Cup: Frontal plane control of calcaneus Anatomic Ankle Hinge Placement: Pure, unrestricted sagittal plane ankle motion for performance and comfort Semi-rigid Lower Limb Supports: Aligned to provide maximum control of internal/external rotation of the tibia and inversion/eversion of the ankle Adjustable Limb Support Straps: User friendly with minimal bulk around limb supports
A Unique, Custom Ankle Foot Orthosis for Extraordinary Control of the Ankle and Hind Foot
Adjustable, semi-rigid double upright lower limb support
Ankle hinge articulation aligned to patient's own anatomic axis(fixed articulation option available)
Richie Brace Color Options
Custom contoured balanced functional orthotic footplate
Shown in optional WhiteBeige Tone Option not shown
Black
Flesh Tone
White
RBC-02
17Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128
[email protected] 800-237-2267 ext. #1
The Richie Brace®Richie Brace® Dynamic Assist Dropfoot BraceThe Dynamic Assist is a custom articulated ankle-foot orthosis with two spring-like hinges, medial and lateral, to provide up to 15 degrees of dorsiflexion of the foot at the ankle joint during the swing phase of gait.Clinical Indications:The Richie Brace® Dynamic Assist is indicated for the stabilization of the foot and ankle in patients with weakness of the dorsiflexor and evertor muscles of the lower leg. This presentation may be the result of: Post CVA (stroke) Post Spinal Cord Surgery Mild Muscular Dystrophy Diabetic Neuropathy Charcot Marie Tooth DiseasePatient Requirements — must have all three criteria:Dropfoot, Stable Knee and Passive Ankle Joint Dorsiflexion to at least 90 degrees (no equinus).Arch Suspender OptionThis unique, patented technology (U.S. Patent No. 6,602,215) provides a lifting strap strategically placed at the medial or lateral arch for powerful leverage to control rotation of the rearfoot complex.
Medial Arch SuspenderFor moderate to severe Posterior Tibial Tendon Dysfunction (PTTD), this lifting strap passes under the talonavicular joint to control plantar and medial displacement of the head of the talus.
Restricted Ankle Pivot OptionA more rigid ankle articulation restricts ankle dorsiflexion to a range of 5 to 10 degrees, allowing a smooth contact-mid-stance phase of gait. Ideal ly suited for s e v e r e P T T D , Degenerative Arthritis of Hindfoot as well as mild Dropfoot.
Richie Brace® Soccer OptionA Richie Brace® with built-in shin guard, this brace is the ideal solution for any soccer player with lateral ankle instability. This brace addresses the dilemma of fitting an ankle brace around a shin guard.
Lateral Arch SuspenderFor Peronean Tendinopathy and Severe Lateral Ankle Instability, this lifting strap passes under the calcaneal-cuboid joint to control inversion rotation.
Close-up of Joint
Images of Lateral Arch Suspender Option shown
RBDA-03
RBRA-01
RBARCH SUSPEND
RBS-05
____________________________________________________________________________________
Made in the USA
18Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128 800-237-2267 ext. #1
Acor C.R.O.W. Boot
Polypro Bi-Valve Construction
Volara® Lining
Removable/Adjustable Tri-Lam® Insert
Rocker Sole
Dual Pull Closure
Fully Enclosed Forefoot
Available in Black or White
The C.R.O.W. (Charcot Restraint Orthotic Walker) combines an ankle/foot orthosis and a custom boot to aid in the treatment of Charcot deformity. Our C.R.O.W. boot is designed to reduce plantar surface pressure with the familiar bi-valve configuration and rocker bottom sole. Within the C.R.O.W. boot, we have added a removable, tri-laminated custom foot orthotic which is crafted to offload the pressure on the foot.Additionally, our C.R.O.W. boots are available in Black or White and are lined with Volara for added comfort. Because the C.R.O.W. is easy to put on and take off, patients can bathe daily and maintain proper hygiene.
Call Acor Technical Support for Special Casting Information
Acor C.R.O.W. Boot
19Acor Orthopaedic, Inc.18530 South Miles ParkwayCleveland, Ohio 44128
[email protected] 800-237-2267 ext. #1
Casting Instructions and INDEX
1. Seat the patient near the edge of a chair so that both feet are resting flat on the floor. They should leave their socks on and make sure the socks are pulled up to avoid wrinkles showing in the foam. Gently, place one foot with the heel nearly touching the edge of the foam. The hip, knee and ankle should be at 90 degrees, as viewed from the side. The toes should not touch the upper edge.
2. Have the patient relax. Using downward pressure on the knee and the foot, with your right and left hands, push the foot evenly and completely into the foam. Make sure the toes do not touch the edge of the box, as shown.
3. Repeat steps 1-2 with the opposite foot. The impressions may end up in opposite directions.
INDEX- listed alphabetically
How to Take a Foam Impression
ITEM PAGE
C.R.O.W. Boot 18Casting Instructions 19CBSO-01 Orthotics 5CBSO-03 Orthotics 5CORT-6P6 Orthotics 12CORT-6P8 Orthotics 12CORT-96 Orthotics 10CORT-98 Orthotics 10CORT-9P6 Orthotics 11CORT-9P8 Orthotics 11
ITEM PAGE
Custom Accommodative Orthotics 10Custom AFO Gauntlets 14Custom Functional Orthotics 5DRES-CO5 Orthotics 7EZ-Fab Ordering System 2G9110 AFO Gauntlet 15G9111 AFO Gauntlet 14INDEX 19Introduction to Custom Orthotics 4Richie Brace 16
ITEM PAGE
SPRT-CO3 Orthotics 6SPRT-CO4 Orthotics 9SPRT-CO6 Orthotics 7SPRT-CO7 Orthotics 8Structure 3D Scanner 3Toe Fillers 13WALK-CO2 Orthotics 13WALK-CO4 Orthotics 8WORK-CO3 Orthotics 6WORK-CO4 Orthotics 9
WARRANTYAcor stands behind the quality of our products 100% in terms of workmanship, materials and fit.If any defect is noted please request a return of authorization from our Customer Service Department (1-800-237-2267). Upon receipt and confirmed inspection we will adjust or remake the product at no additional cost.This warranty does not apply to adjustments incidental to the wearing of an item, adjustments required due to physical changes of the wearer, deliberate misuse of an item or an item that has been altered by anyone other than Acor.
TERMS AND CONDITIONSNew accounts need to be prepaid or C.O.D. prior to credit approval.Net 30 days on all established accounts.Credit card payments are acceptable. (Mastercard, VISA, Discover and American Express)Service charges are 1.5% per month for balances over 30 days.All orders are shipped F.O.B. Cleveland, OH, by ground, unless notified.
Damaged goods: Contact the carrier immediately upon receipt of damaged goods or missing items. The carrier has signed for receipt of goods from Acor's warehouse in good condition. Before replacement merchandise can be issued, the damage claim must be filed with the carrier.
Returned Goods Policy: Sales of custom configured items are final. Returns are not permitted. Products on an invoice greater than 30 days old are non-returnable (exclusive of manufacturer defects). Call or fax our Customer Service Dept. for a Return Goods Authorization Number (RGA#). The customer must identify the original Acor invoice number to which the return relates. The RGA# must be clearly written on the outside of all respective packages. Returned goods without an RGA# will be refused.The right to use a specific RGA# will expire 30 days after the date of issue. The original freight charge will be credited only on Acor errors (shipping, packaging, etc...) Call tags will only be issued for returns relative to manufacturing defects or Acor errors. A restocking fee of 20% on all materials and laminated goods will be charged unless the product is defective.
Acor® Orthopaedic, Inc. has always been known for quality products and structural integrity, enabling your patients to have a more active and productive daily lifestyle. We continually search the planet for the highest quality materials while trying to keep our
products affordable to you, our customer.
call toll free:
8 0 0 - 2 3 7 - 2 2 6 7 option 1ACOR® Orthopaedic, Inc.
18530 South Miles Parkway Cleveland, Ohio 44128
fax: 800-830-8445www.acor.com
LITR-00002