Custodial ServicesCustodial Services

Service Level ChangeService Level ChangePresentationPresentation

6/11/096/11/09

Discussion Topics

• Mission and Vision

• Our budget reductions

• What this mean for the Customer

Our MissionOur Mission

We provide the University with a clean, safe, and healthy We provide the University with a clean, safe, and healthy environment in which to live, learn and workenvironment in which to live, learn and work

““We will lead our industry in Customer Satisfaction, Professionalism, We will lead our industry in Customer Satisfaction, Professionalism, Quality, Sustainability, Safety, and Employee Development while Quality, Sustainability, Safety, and Employee Development while remaining Fiscally Responsible. We will service our customers with the remaining Fiscally Responsible. We will service our customers with the ‘ICARE’ spirit.”‘ICARE’ spirit.”

Our VisionOur Vision

Core Values Core Values IIntegrity – ntegrity – CCommunication – ommunication – AAccountability – ccountability –

RRespect – espect – EExcellence xcellence

Custodial Impact on the Student Learning Environment

• Research projects and surveys have shown that there is Research projects and surveys have shown that there is a direct correlation between a direct correlation between

• levels of cleanliness and student’s ability to learnlevels of cleanliness and student’s ability to learn• levels of cleanliness and the student’s personal levels of cleanliness and the student’s personal

healthhealth• Both Public and Private Higher Education institutions Both Public and Private Higher Education institutions

participatedparticipated– School sizes ranged from 1,185 – 34,000 studentsSchool sizes ranged from 1,185 – 34,000 students

– 74% of students felt that a neat and clean 74% of students felt that a neat and clean campus is required to provide a good learningcampus is required to provide a good learning environmentenvironment

Charged with reducing our General Charged with reducing our General Fund budget by 8.2%Fund budget by 8.2%

• We are staffed to specific tasks and We are staffed to specific tasks and frequencies frequencies

• Service & Frequency Levels were reduced Service & Frequency Levels were reduced – Staff reductions reflected in service & Staff reductions reflected in service &

frequency level changesfrequency level changes

• Frequency reductions were based on Frequency reductions were based on maximum fiscal gains and minimum maximum fiscal gains and minimum impact to the Student Learning impact to the Student Learning EnvironmentEnvironment

The Key to our Success

• Reduce costs, yet remain customer focused

• Identified service levels to reduce minimum impact on the Students Learning Environment

• Keep services “in line” with industry standards

Shift Adjustments Shift Adjustments

• Moving 16 third shift employees to first shift effective Moving 16 third shift employees to first shift effective June 29, 2009 June 29, 2009 – Allows for better communication Allows for better communication – Better coordination of workBetter coordination of work– More immediate response to spills and custodial requestsMore immediate response to spills and custodial requests– Opportunity for a stronger partnership between custodial staff Opportunity for a stronger partnership between custodial staff

and building occupants and building occupants – Saved Custodial FTE with shift differential savingsSaved Custodial FTE with shift differential savings

Becoming More Efficient

• Purchasing better equipment– Allowing us to increase production and

efficiency

• Investing in Quality Matting– Will keep the buildings cleaner, safer, and

improve the curb appeal of our entrances

Outline of affected areasOutline of affected areas

• Office Spaces Office Spaces – The largest and most noticeable impactThe largest and most noticeable impact

• LabsLabs

• Corridors and HallwaysCorridors and Hallways

• Departmental Conference RoomsDepartmental Conference Rooms

• Shift AdjustmentsShift Adjustments

Corridors and HallwaysCorridors and Hallways

• Perform Annual Deep Cleaning of FloorsPerform Annual Deep Cleaning of Floors

• High / Low dusting performed bi-weekly High / Low dusting performed bi-weekly

Corridor and Hallway Services

• Daily Dust mopping and Auto Scrubbing

• Daily dusting and spot cleaning

• Daily cleaning of Drinking fountains

• Bi-Weekly High / Low dusting

• Weekly mid level dusting

• Entrances cleaned daily

Office SpacesOffice Spaces

• Office cleaning performed once per weekOffice cleaning performed once per week

• Eliminate desk side trash and recycle serviceEliminate desk side trash and recycle service

– Customers will bring their own waste to centralized Customers will bring their own waste to centralized bins for us to servicebins for us to service

Weekly Office Cleaning Tasks

• Vacuum / Sweep and mop• Dusting accessible areas

– Desk tops, Shelves, Chairs, Ledges, Cobwebs • Stain Removal

– Carpet spotting, coffee spills, fingerprints, etc• Disinfecting Touch Zones

– Door knobs, Phones • We do not touch computers, Electronics or personal

items

What about my trash Can ?• Each individual will receive a new “mini”

trash can to use at their desk. • Mini trash cans are easy to empty and

keep clean. Reminds you to reduce waste and recycle.

• If you want, you may keep your existing trash can ... But remember:

– Custodial Services will not empty your personal trash or recycling from your office

– Plastic Bags (Liners) will not be provided• You or your department can purchase these

through the book store or Office Max

• In the Fall, we will collect all trash cans that are no longer needed

Helpful HintsHelpful Hints• Empty trash frequently to Empty trash frequently to

– Avoid PestsAvoid Pests

– Prevent lingering smellsPrevent lingering smells

• Avoid plastic bag usage by Avoid plastic bag usage by using your using your new mini bin new mini bin

• Do not put liquids in trashDo not put liquids in trash

• Empty before weekends and Empty before weekends and vacationsvacations

• Keep your bin clean by rinsing Keep your bin clean by rinsing it outit out

regularlyregularly

Public versus DepartmentalConference Rooms

• Daily service will be provided to Public Conference rooms for example - – “Classroom utilized spaces”

• 481 Main, Allen House, HSRF 300

– R25 Event Spaces • Memorial Lounge, North Lounge, John Dewey Lounge

• Weekly service will be provided to Departmental conference rooms for example - – College of Medicine Conference Rooms, HR

Conference Room Waterman, 438 College, Kalkin Conference Room

Departmental Conference Departmental Conference SpacesSpaces

Eliminate Daily CleaningEliminate Daily Cleaning– Switch to weekly full service cleanSwitch to weekly full service clean

Eliminate Trash and Recycle ServicesEliminate Trash and Recycle Services– Remind all users they are responsible for Remind all users they are responsible for

clean up, use a clean up, use a ““carry in carry outcarry in carry out”” philosophyphilosophy

Custodial Contact Info

• Main Office Phone 656-3385• Monday – Friday (7:00am-4:00pm)

• After Hours 656-2560• Emergent type calls

Email• Custodial.Services@uvm.edu

• Work Orders – FAMIS Self Service• http://aisweb2.uvm.edu/pls/famis/selfservice.login

• Website • http://www.uvm.edu/custodial

QuestionsQuestions