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Michael Anthony
Bachelor of Engineering (Mechanical)
PROFILE
A Mechanical Engineer with proven Technical expertise and a career full of achievements
both in domestic and overseas environment.
Michael Anthony is a strategic thinking technical person with major strengths in customer
service. Self confident and highly adaptable, he is imaginative in his approach to problem
solving and possesses excellent, well proven technical abilities. A mature, multi-skilled and
professional person, Michael has extensive experience in Automotive Industry. A highly
skilled communicator, he achieves goals by motivating people to work together to deliver
superior results. Quick to recognize and seize opportunity,
Effective communication and relating to people from different segments, the special attributes of my
nature, will be an asset to this position and to your organization.
QUALIFICATIONS & COURSES
• Bachelor of Engineering (Mechanical)
Anna University Gundy, India.
• Unitec – WOF Course completed
• Repco Turbo Learning – All the Courses completed
• RITO National Certificate in Retail – Level 2 NZQA qualification
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Phone Mobile
021-0554511
67A Taka Street
Takanini
Auckland-1702
EMPLOYMENT HISTORY
New Zealand Market
• Customer Service Assistant Manager
• Repco Automotive parts supplier February 7 2006 to 31 August
Responsibi l i t ies:
Delivering the right advice to customers
Offering excellent Customer service to customers
Specialist in parts
Operating till transactions, cash handling and stock takes
Performing all cash, credit card and Eftpos transactions
Health and safety officer
• Cashier, B.P. Takanini 5/2005 part time
• Shell Station Kingsway, 6/2004 to 4/2005
Responsibi l i t ies:
Offering excellent Customer service to customers
Operating till transactions, cash handling and stock takes.
Performing all cash, credit card and Eftpos transactions
Overseas Market
• Service Manager, Legendary Golden Heritage (M) Sdn. Bhd. (Overseas), 5/2003 to
5/2004 Automotive Industry (New vehicle sales service and parts.)
Responsibi l i t ies:
Regular Managerial activities encompassing chairing meetings, trouble shooting,
problem resolving, crew training and other day to day mechanical operation.
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• Technical Service Advisor , Asas Innovasi (M) Sdn. Bhd. (Overseas) 4/2000
to5/2003 Fait, Alfa Romero franchise.
Responsibi l i t ies:
Offering Excellent Client service for various Corporate Clients, Workshop
Maintenance. And Technical advisor.
• Project Production Engineer: DRB-HICOM Defence Technologies Sdn. Bhd.
(overseas) 1/1997 to 3/2000 Automotive Industry.
Responsibi l i t ies:
Develop and implement an effective Production planning control system. Coordinate
and ensure that the assembly Production is in accordance with the
Planned Schedule at the assembly plant.
Build up and maintain a complete vendor list for localization of products.
On my return from Austria I achieved the 10% target on the localization Program
Process purchase requisitions and maintains a complete record of all purchases.
Liaise with supplies on payment and delivery term, as well as pro actively interface with
relevant departments to ensure efficient and effective delivery schedule.
Special Training Attended:
Styer Daimler Puch Graz Austria, in April 1997 Special Project. (Pinzgauer Turbo D
vehicle) The task was to localize some components and assemble the Vehicle in
Malaysia.
• Assistant Production Manager: DRB-HICOM Automotive Manufacturers
(overseas) 1/1992 to 12/1996. ( Mitsubishi Proton )
Responsibi l i t ies:
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Develop and improve on Production Planning Procedures and Process.
Develop Production Planning Formats. Ensure that Production Targets meet market
requirements.
Managed an assembly plant comprising of 1200 production assembly staff.
Special Training Attended:
1995 – ISO 9000 Awareness Training Conducted by: Neylle- Clarke (M).
Certificate awarded by QMI. Ltd. Health and safety ZN.
OBJECTIVE
Passion to Perform, Excel & Succeed.
To pursue and accept a challenging career in Customer Service capacity preferably in the
automotive service industry.
KEY ACHIEVEMENTS
- Successfully adapted to the new environment with minimal difficulty .
KEY SKILLS
• A leader able to enthuse, motivates, improve staff performance, enroll the support of
others and build high achieving teams
• Analysis
• Ability to communicate effectively and confidently with customers
• Ability to maximize margins while minimizing expenses
• Adaptable and flexible, experienced multi-tasker
• Computer literate
• Creative thinker, able to solve difficult problems and work under pressure
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• Customer service excellence
• Organizing and planning
• Strategic and operations management, preparation and monitoring of budgets and
business plans
• Written and verbal communication to the highest levels with all kinds of people
PERSONAL QUALITIES
• A team player who can also work alone
• High Motivation, Confidence, Work Ethic, Tolerance, Initiative, Integrity.
• Enthusiast with focused energy, demonstrates determination and commitment
• Highly practical, a ‘hands-on’ manager
• Innovative, lateral thinker
• Mature, calm, and can quickly establish rapport with others
INTERESTS & HOBBIES
Vintage collector
Bike ridding
Fitness Freak
Family activities
Computer Literacy
Advance Level computer user with expertise in MS Office.
REFEREES
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In New Zealand
1. Hemant Patel B Com, LLB.Patel Nand Legal99 Great South Road,GreenlaneAuckland.Tel: 09 5222757Mobile: 021 554107
2. Henery Epskamp (Pervious Employer)General ManagerMidas New Zealand
Mobile: 021955498
Page 6 of 6
In New Zealand
1. Hemant Patel B Com, LLB.Patel Nand Legal99 Great South Road,GreenlaneAuckland.Tel: 09 5222757Mobile: 021 554107
2. Henery Epskamp (Pervious Employer)General ManagerMidas New Zealand
Mobile: 021955498
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