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1
CURRICULUM VITAE
SUSAN J. LAMBERT
SCHOOL OF SOCIAL SERVICE ADMINISTRATION
UNIVERSITY OF CHICAGO
EDUCATION Ph.D. Social Work and Social Science (Organizational Psychology)
University of Michigan, December 1987
Dissertation title: The Ecology of Work and Home: The Combined
Effects of Job Characteristics and Household Responsibilities
M.S.W. Social Work (Social Program Evaluation)
University of Michigan, June 1980
B.S. Psychology (summa cum laude)
Eastern Michigan University, June 1977
PROFESSIONAL APPOINTMENTS 1994 – present Associate Professor, School of Social Service Administration, University of
Chicago
2011 – present Director, Employment Instability, Family Well-being and Social Policy
Interdisciplinary Network (EINet), University of Chicago
2015 – present Research Affiliate, UCLA Institute for Research on Labor and Employment
2017 – present Founding member and co-Director (2017-18), Scholars Strategy Network,
Chicagoland Chapter
2018 – present Editorial Board, Human Service Organizations: Management, Leadership, and
Governance
2016 – 2017 Visiting Scholar, Russell Sage Foundation
2013 – 2016 Executive Officer (elected), Work and Family Researchers Network (WFRN)
2012 – 2016 Editor, Social Service Review
2011 – 2 012 Associate Editor, Journal of the Society for Social Work and Research (JSSWR)
wage Jobs, Women Employed (nonprofit advocacy organization)
2010 – 2013 Editorial Board, Human Relations
2007 – 2 011 Member-at-large (elected), Board of Directors, Society for Social Work and
Research. Chair, Nominations and Elections Committee; Chair, Committee on
Publications; Chair, Membership Committee
1998 – 2006 Faculty Affiliate, The Alfred P. Sloan Center on Parents, Children, and Work,
University of Chicago
1987 – 1994 Assistant Professor, School of Social Service Administration, University of
Chicago
1987 – present Editorial Board, Social Service Review
EXPERTISE
Work schedules and worker wellbeing; inequality in the labor market; employment policy; workplace
innovation; work and family issues; organizational theory and change; advanced research methods
2
AWARDS
Society for Social Work and Research Social Policy Researcher Award, 2019.
Top Ten Extraordinary Contributor to Work and Family Research, Work and Family Researchers
Network, 2018.
Fellow of the Society for Social Work and Research, 2013.
William Pollack Distinguished Teaching Award, School of Social Service Administration,
University of Chicago, 2009.
Champion of Change, Women Employed (national nonprofit organization devoted to promoting
gender equality), 2009.
PUBLICATIONS (*STUDENT)
ARTICLES AND BOOK CHAPTERS
Lambert, S.J., Henly, J.R., Schoeny, M., and Jarpe, M.* (in press). Increasing schedule
predictability in hourly jobs: Results from a randomized experiment in a US retail firm.
Work & Occupations.
McCrate, E., Lambert, S.J., & Henly J.R. (in press). Work schedule instability and
underemployment among hourly workers in Canada. Cambridge Journal of Economics.
Fugiel, P.J.* & Lambert, S.J. (in press). On-demand and On-call Work in the United States. In
M. O’Sullivan, J. Lavelle, J. McMahon, L. Ryan, C. Murphy, T. Turner & P. Gunnigle
(eds.), Zero Hours and On-Call Work in Anglo-Saxon Countries. Springer Publishing.
Lambert, S.J. Henly, J.R. & Kim, J. (revise and resubmit). Precarious work schedules as a source
of economic insecurity and institutional distrust.
Lambert, S.J., Henly, J. R., Fugiel, P.,* and Choper, J.* (revise and resubmit). The magnitude
and meaning of work hour volatility among early-career employees in the US.
Kim, J., Henly, J.R., Golden, L. & Lambert, S.J. (revise and resubmit). Workplace flexibility
and worker wellbeing by gender and parenting young children.
Stanczyk, A.,* Henly, J.R., & Lambert, S.J. (2017). Enough time for housework? Low-wage
work and desired housework time adjustments. J. of Marriage and Family. 79 (1): 243-
260.
Hilton T.,* & Lambert, S.J. (2015). Understanding employers’ use of Labor Market
Intermediaries in filling low-level jobs: Attracting retainable employees or replenishing
high-turnover jobs? Journal of Poverty, 19 (2), 153-176.
Frank, E. G.,* Lambert, S.J., & Henly, J.R. (2015). Age, wage, and job placement: Older
women’s experiences entering the retail sector. Journal of Women and Aging. 27(2), 157-
173.
Henly, J.R., & Lambert, S.J. (2014). Unpredictable work timing in retail jobs: Implications for
employee work-life outcomes. Industrial and Labor Relations Review. 67 (3): 986-1016.
Lambert, S.J. (2014). The limits of voluntary employer action for improving low-level jobs. In
Marion Crain and Michael Sherraden, (Eds.), Working and Living in the Shadow of
Economic Fragility. New York: Oxford University Press.
Golden, L., Henly, J.R., and Lambert, S.J. (2013). Work schedule flexibility for workers: A
path to employee happiness? Journal of Social Research and Policy. 2 (4): 107-134.
Lambert, S.J. & Henly, J. R. (2013). Double jeopardy: The misfit between welfare-to-work
requirements and job realities. In Evelyn Brodkin and Gregory Marston, eds., Work and
3
the Welfare State: The Politics and Management of Policy Change. Washington, DC:
Georgetown University Press.
Lambert, S.J., Haley-Lock, A., & Henly, J.R. (2012). Schedule flexibility in hourly jobs:
Unanticipated consequences and promising directions. Community, Work & Family. 15
(3): 293-315.
Lambert, S.J. & Henly, J.R. (2012). Frontline managers matter: Labour flexibility practices and
sustained employment in hourly retail jobs in the US. In C. Warhurst, F Carré, P.
Findlay, and C. Tilly, eds., Are Bad Jobs Inevitable? Trends, Determinants and
Responses to Job Quality in the Twenty-First Century (pp.143-159). Palgrave Macmillan.
Lambert, S.J. (2012). ‘Opting in’ to full labor force participation in hourly jobs. In B. D. Jones
(ed.), Women Who Opt Out: The Debate Over Working Mothers and Work-Family
Balance (pp. 87-102). New York: New York University Press.
Golden, L., Wiens-Tuers, B., Lambert, S., & Henly, J.R. (2011). Working time in the
employment relationship: Working time, perceived control and work-life balance. In K.
Townsend & A. Wilkinson (eds.), Research Handbook on the Future of Work and
Employment Relations (pp. 188-211). Cheltenham UK: Edward Elgar.
Muse, L. & Lambert S. (2010). Collecting Organizational Data to Strengthen Work-Family
Research. Alfred P. Sloan Work and Family Encyclopedia.
Lambert. S. (2009). Making a difference for hourly employees. In A. Booth and A. Crouter
(eds.), Work-Life Polices that Make a Real Difference for Individuals, Families, and
Organizations. Washington, DC: Urban Institute Press.
Lambert, S. (2009). Lessons from the policy world: How the economy, work supports, and
education matter for low-income workers. Work & Occupations, 36(1): 56-65.
Lambert, S. (2008). Passing the buck: Labor flexibility practices that transfer risk onto hourly
workers. Human Relations, 61(9): 1203-1227.
Lambert, S. (2008). Human needs: Work/employment. Encyclopedia of Social Work, 20th
edition. Oxford University Press.
Lambert, S. & Henly, J.R. (2007). Low-level jobs and work-family studies. In P. Raskin & M.
Pitt Catsouphes, (Eds.) Work-Family Encyclopedia. Sloan Work-Family Research
Network, Boston College.
Lambert, S. (2006). Both art and science: Employing organizational documentation in
workplace-based research. In M. Pitt-Catsouphes, E.E. Kossek, & S. Sweet (eds.)
Handbook on Work-Family Research. Mahwah, NJ: Lawrence Erlbaum Associates.
Henly, J.R. & Lambert, S. (2005). Nonstandard work and child care needs of low-income
parents. In S. Bianchi, L. Casper & R. King (Eds.) Work, Family, Health, & Well-being
(pp. 473-491). Mahwah, NJ: Lawrence Erlbaum Associates.
Lambert, S. & Haley-Lock, A.* (2004). The organizational stratification of opportunities for
work-life balance: Addressing issues of equality and social justice in the workplace.
Community, Work & Family, 7 (2): 181-197.
Lambert, S. (2003). The work side of welfare-to-work: Lessons from recent policy research.
Work & Occupations, 30(4): 474-478.
Lambert, S. (2000). Added benefits: The link between work-life benefits and organizational
citizenship behavior. Academy of Management Journal, 43(5): 801-815. (Lead article.)
Lambert, S. (1999). Lower-wage workers and the new realities of work and family. Annals of the
American Academy of Political and Social Sciences, 562: 174-190.
Lambert, S. (1999). The link with business strategies: Measuring the value-added of work/life
4
initiatives. In B. Googins and M. Pitt-Catsouphes, eds., The Metric Manual, Center for
Work and Family, Boston College.
Lambert, S. (1998). Workers' use of supportive workplace policies: Variations by race and class-
related characteristics. In A. Daly, ed., Workforce Diversity: Issues and Perspectives: 297-
313. Washington, D.C., NASW Press.
Lambert, S. (1997). Expanding theories of occupational structure: Examining the relationship
between employer responsiveness and worker well-being. In D. Tucker, R. Sarri, and C.
Garvin, eds., The Integration of Social Work and Social Science, New York: Greenwood.
Lambert, S. (1995). An investigation of workers' use and appreciation of supportive workplace
policies. In Dorothy Perrin Moore, Ed., Best Papers 1995: Proceedings of the Academy of
Management. Madison, WI: Omni Press.
Lambert, S. & Hopkins, K.* (1995). Occupational conditions and workers' sense of community:
Variations by gender and race. American Journal of Community Psychology, 23(2), 151-179.
Lambert, S. (1994). A day late and a dollar short: Persistent gender differences amid changing
requirements for organizational advancement. J. of Applied Social Science, 18(1), 89-108.
Lambert, S. (1993). Workplace policies as social policy. Social Service Review, 67(2), 237-260.
Lambert, S. (1991). The effects of job and family characteristics on the job satisfaction, job
involvement, and intrinsic motivation of men and women workers. Journal of Organizational
Behavior, 12, 341-363.
Lambert, S. (1990). Processes linking work and family: A critical review and research agenda.
Human Relations, 43 (3), 239-257.
BOOK
Kossek, E. & Lambert, S., Eds. (2005). Work and Life Integration: Organizational, Cultural,
and Individual Perspectives. Mahwah, NJ: Lawrence Erlbaum Associates. Authored
chapters:
Kossek, E. E., & Lambert S. Work-family scholarship: Voice and context
Lambert, S. & Waxman, E.* Organizational stratification: Distributing
opportunities for work-life balance
Lambert, S. & Kossek E.E. Future frontiers: Enduring challenges and
established assumptions in the work-life field
PAPERS IN PROGRESS
Kesavan, S., Lambert, S.J., and Williams, J.C. (drafted). Less is more: Improving store
performance by reducing volume flexibility at the Gap, Inc.
Lambert, S.J. & Haley, A. (drafted). Implementing new work hour regulations in the service
sector: Compliance and enforcement challenges. Submission to a special issue of
Industrial and Labor Relations Review (competitive call for papers).
Lambert, S.J., Fugiel, P.J.,* and Kesavan, S. (in process). The effects of improved work
schedules on sales associates’ health and wellbeing: Results from a workplace experiment.
Lambert, S.J., and Carreon, E.* (in process). Financial hardship among emerging adults working
in retail.
Jarpe, M.,* & Lambert, S.J. (in process). Work schedule changes on the fly: Who wins and loses
in an electronic marketplace for hours?
5
REPORTS AND RESEARCH BRIEFS
Williams, J.C., Lambert, S.J., Kesavan, S., Fugiel, P.J., Ospina, L.A., Rapoport, E.D., Jarpe,
M., Bellisle, D., Pendem, P., McCorkell, L., & Adler-Milstein, S. (March 28, 2018).
Stable Scheduling Increases Productivity and Sales: The Stable Scheduling Study.
https://www.ssa.uchicago.edu/sites/default/files/uploads/2018_Stable_Schedules_Study_
Report.pdf
Lambert, S.J. and Haley, A. (March 2018). In West Coast Poverty Center, Evaluation of
Seattle’s Secure Scheduling Ordinance: Baseline Employer Perspectives and Practices. https://www.seattle.gov/Documents/Departments/CityAuditor/auditreports/SecureSchedulingRep
ort.pdf
Williams, J.C., Lambert, S.J., and Kesavan, S. (December 2017). How the Gap used an app to
give workers more control over their schedules. Harvard Business Review,
(https://hbr.org/2017/12/how-the-gap-used-an-app-to-give-workers-more-control-over-
their-schedules
Elliott, W. III, Henly, J.R., Lambert, S.J., Lein, L., Romich, J.L., Shanks, T.R., & Sherraden,
M. (September, 2016). Policy Recommendations for meeting the Grand Challenge to
Reduce Extreme Economic Inequality. Policy Brief no.10, American Academy of Social
Work & Social Welfare. (Authors in alphabetical order.)
https://csd.wustl.edu/Publications/Documents/PB10.pdf
Lambert, S.J., Fugiel, P.J. Henly, J. R. (2016). The Realities of Unpredictable Work Schedules
for America’s Hourly Employees. Research Brief for Scholars Strategy Network.
http://www.scholarsstrategynetwork.org/brief/realities-unpredictable-work-schedules-
americas-hourly-employees
Henly, J.R. & Lambert, S.J. (2015). A Profile of Retail Sales Associates in a Women’s Apparel
Firm. Report of the University of Chicago Work Scheduling Study.
Lambert, S.J. & Henly, J.R. (November 2014). Measuring Precarious Work Schedules.
Working paper for the EINet Measurement Working Group, University of Chicago.
https://ssascholars.uchicago.edu/sites/default/files/einet/files/managingprecariousworksch
edules_ 11.11.2015.pdf
Lambert, S.J., Fugiel, P.J. & Henly, J.R. (2014). Schedule Unpredictability among Early-Career
Employees in the US: A National Snapshot. Research brief issued by EINet (Employment
Instability, Family Well-being, and Social Policy Network) at the University of Chicago:
http://ssascholars.uchicago.edu/einet/announcements/schedule-unpredictability-among-
early-career-workers-us-labor-market-national-sn
Gleason, C. & Lambert, S. (2014). Uncertainty by the Hour. Commissioned paper, Open
Society Foundation, Future of Work Project. Lambert, S.J. (2013). Avoiding over-optimization in Workforce Optimization Systems. In Lisa
Disselkamp, (Ed.), Workforce Asset Management (WAM): The Book of Knowledge. New Jersey:
John Wiley & Sons.
Lambert, S. J. & Henly, J. R. (2010). Managers’ Strategies for Balancing Business
Requirements with Employee Needs. Report of the University of Chicago Work
Scheduling Study.
http://www.ssa.uchicago.edu/faculty/Univ_of_Chicago_Work_Scheduling_Manager_
Report_6_25.pdf
Lambert, S. & Henly, J.R. (2009). Work schedules in hourly jobs. Series on The Low-Wage Labor
Market for the Twenty-First Century Economy. Washington, D.C.: The Mobility Agenda.
6
PRESS (RECENT, SELECTED)
Op-ed, New York Times, “When flexibility hurts,” by Susan Lambert, September 19, 2012.
Research featured in: CNN Business (November 1, 2018); Huffington Post (March 28, 2018);
New York Times (March 28, 2018; May 31, 2017; February 25, 2015; February 21, 2015; July
16, 2014; October 2012); Wall Street Journal (April 26, 2016); L.A. Times (November 17,
2017); The Atlantic (April 15, 2016; October 23, 2015; November 25, 2014); Chicago Sun-
Times (October 31, 2015); Minneapolis Post (October 7, 2015); Chicago Tribune (September 8,
2015); Al Jazeera (August 7, 2015); The Nation (April 22, 2015; March 12, 2015); Harper’s
(March 2015); Financial Times (February 24, 2015); CBS News (November 26, 2014); CNBC
(July 30, 2014); US News (July 29, 2014); Human Resource Executive (November 2014); NBC
News (May 2014); In These Times (September 2013); CBS Money Watch (April 2013);
National Journal (April 2013); Workforce Management Magazine, (May 2012).
Guest on: Marketplace [NPR] (January 2018; January 16, 2015); Weekend Edition [NPR]
(August 24, 2014; October 6, 2012); The 21st Century Show [Illinois Public Media] (January 21,
2017); The Kathleen Dunn Show [WPR] (April 27, 2016); The Diane Rehm Show [NPR]
(August 7, 2014); On Point [WBUR] (November 15, 2012), The Morning Shift [WBEZ]
(October 8, 2012).
Slate, “Who Benefits from Workplace Flexibility?” by Joan Williams, Lisa McCorkell, Susan
Lambert, and Saravanan Kesavan, March 28, 2018. https://slate.com/human-
interest/2018/03/new-study-examines-schedule-instability-in-retail-jobs.html
Interview in “Flexibility, Predictability, and the Challenge of Planning the Modern Workweek,”
Federal Reserve Bank of Boston, November 2017.
https://www.bostonfed.org/publications/invested/series-one/issue-one/changing-schedules-part-
1.aspx
UNIVERSITY SERVICE
DEPARTMENT-LEVEL
Chair, Doctoral Program (1996-2000; 2004-2005)
Have served on over 40 dissertation committees.
Chair, multiple years from 1994 to present
Institutional Review Board
Curriculum Policy Committee
Social Administration Concentration
Promotion, Retention, and Tenure (elected)
Member, multiple years from 1988 to present
Faculty Search Committee (elected and appointed)
Promotion, Retention, and Tenure (elected)
7
Dean Appointment Committee (elected)
Dean Review Committee (elected)
Admissions Committee (appointed)
Doctoral Committee (appointed)
Strategic Planning Committee (appointed)
Committee on Faculty Policy (appointed)
UNIVERSITY-LEVEL SERVICE
Member, Individual Conflict of Interest Committee (2018-2021)
Member, University-wide Student Disciplinary Committee (2017-2020)
Chair, Board of the Graham School of General Studies (2008-2009)
Member, Board of the Graham School of General Studies (2006-2008)
Member, All University Disciplinary Committee (2003-2005)
Member, Ad-hoc Committee, Workforce 2000 at the University of Chicago (1992-1993)
Member, Board of Continuing Studies (1990-1993)
PUBLIC ENGAGEMENT (RECENT)
Washington State Legislature. Fair Workweek Legislation, expert testimony, October 11,
2018.
New York City Council. Fair Workweek Legislation, expert testimony, March 3, 2017.
Portland City Council. Fair Scheduling Legislation, expert testimony, November 18, 2016.
Seattle City Council. Secure Scheduling Ordinance, expert testimony, March 7, 2016.
Chicago City Council. Working Families Task Force, expert testimony, October 15, 2015.
Minneapolis City Council. Fair Scheduling Ordinance, expert testimony, October 6, 2015.
San Francisco Board of Supervisors. Workplace Scheduling Task Force, expert testimony,
February 2014.
The White House Domestic Policy Council. Participant and advisor on initiative to engage
employers in efforts to improve work schedules in hourly jobs, 2015-2016.
Office of US Senator Elizabeth Warren and Office of US Representative Bobby Scott .
Unpaid consultation on provisions in federal scheduling legislation. 2014-2016.
Center for Popular Democracy, National Women’s Law Center, Center for Law and
Social Policy and partner organizations. Unpaid consultation on provisions in proposed
municipal, state, and federal legislation on employer scheduling practices, ongoing.
United Food and Commercial Workers International Union. Unpaid consultation on
issues of schedule unpredictability and part-time employment, 2014-2016.
Government Accountability Office (GAO). Unpaid advisor on report on contingent work in
the US labor market, 2014- 2015.
8
FUNDED RESEARCH
Susan Lambert (co-PI) and Anna Haley (co-PI) (Rutgers University)
Russell Sage Foundation
The Implementation of Scheduling Legislation by Frontline Business Managers: Regulatory, Firm,
and Manager Influences
This grant extends our research on Seattle’s Secure Scheduling Ordinance (see below). The goal of
this line of inquiry is to examine how firms’ dependence on flexible labor and the distinct attributes
of policy design combine to help explain variation in the implementation of regulations governing
scheduling practices in hourly jobs. The well-documented role that cost-focused business models
play in industries targeted by new scheduling legislation raises concerns that they may fall short of
delivering the standards they define. We employ an in-depth, comparative case study approach that
compares frontline managers’ scheduling practices in the same retail and fast food chains across
municipalities that vary in regulatory context (regulated and unregulated Seattle and regulated New
York).
7/1/2018 – 12/31/2019
Susan Lambert (PI) and Lonnie Golden (co-PI) (Penn State University)
Ford Foundation, Washington Center for Equitable Growth, Russell Sage Foundation (RSF)
Convening on the Evaluation of Scheduling Policy (held Sept 13-14, 2018 at RSF)
Support to establish a new working group of researchers, elected officials, government staff, and
representatives of policy organizations. The goal is to develop concrete avenues for coordinating
ongoing and future research to enhance the empirical basis for policy decisions concerning the
development, implementation, enforcement, and assessment of work scheduling policy in
municipalities and states.
(1/1/2018 – 12/31/2018) seed funding received; seeking ongoing support.
Susan Lambert (PI) and Anna Haley (co-PI) (Rutgers University)
City of Seattle
Evaluation of Seattle’s Secure Scheduling Ordinance: Frontline Manager and Stakeholder
Component
This grant supports a multi-year study of employers’ implementation of Seattle’s new scheduling
ordinance, which went into effect July 1, 2017.
(3/1/2017 – 6/30/2019 baseline and year 1 data collection)
Joan Williams (PI) (UC Hastings School of Law), Susan Lambert (co-PI) and Saravanan Kesavan
(co-PI) (UNC Kenan-Flagler Business School)
Robert Wood Johnson Foundation
Stable Scheduling Study to Promote Low-Income Worker Health and Well-Being
This grant supports the analysis of data from the Stable Schedules Study intervention, with a focus
on examining the relationship between schedule predictability, stability, and adequacy and
employee health and well-being.
(2/1/2017 – 12/31/2018)
Joan Williams (PI), Susan Lambert (co-PI), and Saravanan Kesavan (co-PI)
W.K. Kellogg Foundation, the Ford Foundation, Washington Center for Equitable Growth
9
The Stable Schedules Study
These grants fund a cluster-randomized experiment of a multi-component intervention intended to
increase the adequacy, predictability, and stability of sales associates’ work schedules. The site for
the study is The Gap, Inc. The experiment includes stores in Chicago and San Francisco. The
experiment ended August 2016; data analysis is ongoing.
(04/01/2015-5/31/2018)
Susan Lambert (PI) and Julia Henly (Co-PI)
Russell Sage Foundation, co-funded with the W.K. Kellogg Foundation
Precarious Work Schedules among Early Career Adults in the US
The PIs previously worked with the Bureau of Labor Statistics (BLS) to develop more accurate and
comprehensive measures of fluctuations in weekly work hours and advance schedule notice (a
measure of unpredictability) that were included in the most recent rounds of the National
Longitudinal Survey of Youth (NLSY). Combined with existing items on schedule control and non-
standard timing, the NLSY97 now offers a uniquely comprehensive picture of work schedules in a
nationally representative sample of early career adults (age 28-34).
(01/01/2015-8/31/2017)
Susan Lambert (PI)
Center for Popular Democracy
The Stable Schedules Study: Respondent Incentives for Employee Surveys
This grant supports payments to respondents who choose to participate in the employee surveys.
(9/1/2015-11/30/2016)
Susan Lambert (PI)
Annie E. Casey Foundation
Phase 2 of the Work Scheduling Study: Data analysis
This grant supports data analysis and dissemination of papers from Phase 2 of the Work Scheduling
Study, which involved a cluster-randomized experiment of retail stores in the northeast.
(8/1/2014-12/31/2015)
Susan Lambert (Co-PI) and Heather Hill (Co-PI)
University of Chicago School of Social Service Administration (internal grant)
Interdisciplinary Scholar Network on Employment Instability, Family Well-being, and Social Policy
(EINet), Lambert (Director), Heather Hill, Julia Henly and Marci Ybarra (Co-Directors)
The purpose of the network is to foster interdisciplinary collaboration, accelerate theoretical and
methodological advances, and fuel innovative research to both reduce employment instability at
the lower end of the labor market and buffer vulnerable families from its harmful effects. This
effort has resulted in new survey items in the 2016 General Social Survey and is helping inform
initiatives at the Dept. of Labor to revise questions on several national surveys.
(09/01/2011-12/31/2015)
Susan Lambert (Co-PI) and Julia Henly (Co-PI)
The Ford Foundation
The Work Scheduling Study
These grants provided support to field a scheduling experiment focused on increasing the advance
10
notice of hourly retail employees’ work schedules. The study was conducted in partnership with a
national women’s apparel retail firm. Phase I was fielded in Chicago and Phase II in the New
York/New Jersey region.
(02/01/06-12/31/13) base and two continuation grants.
Susan Lambert (Co-PI) and Julia Henly (Co-PI)
Annie E. Casey Foundation
The Scheduling Intervention Study: Phase I (Chicago) and Phase II (Northeast)
These grants provided additional support to field the Work Scheduling Study.
(06/01/07-12/31/12) Base and continuation grants
Julia Henly (Co-PI) and Susan Lambert (Co-PI)
Russell Sage Foundation
Improving Scheduling in Entry-Level Retail Jobs: A Workplace-Based Experiment
This grant provided funding to pilot the intervention evaluated in the Work Scheduling Study
and to establish systems to manage organizational data from administrative and store records.
(01/01/06-6/30/09)
Julia Henly (PI) and Susan Lambert (Co-PI)
University of Chicago Center for Health Administration Studies
The Workplace Predictability Intervention Study
This grant provided seed money for interviews with store managers as part of the process of
considering the feasibility of posting schedules further in advance, with the goal of increasing the
predictability of sales associates’ work schedules.
(06/01/2005-12/31/2006)
Susan Lambert (Co-PI) and Evelyn Brodkin (Co-PI)
The Ford Foundation
The Project on the Public Economy of Work.
This grant supported research on (1) caseworker practices in Chicago area welfare offices around
welfare-to-work activities; and (2) an investigation of the distribution of opportunities for wage
growth, benefits, flexibility, and stability among low-level jobs (some of which filled through
referrals from the welfare office). Data were collected on 88 lower-skilled jobs located in 22
Chicago-area workplaces in four industries (retail, transportation, hospitality, and financial
services).
(08/01/1998 - 12/31/2003) base grant and continuation grant
Susan Lambert (PI)
The Fel-Pro/Mecklenburger Foundation
Added Benefits: The Relationship between Family Responsive Policies and Employee Well-being
and Performance
This grant supported a longitudinal study of the relationship between workers’ use and appreciation
of family-responsive policies and worker performance at Fel-Pro, Incorporated. Survey data were
combined with organizational documentation to minimize common-method variance, and a
longitudinal design used to help establish causal order. (1990-93)
11
Susan Lambert (PI)
The Lois and Samuel Silberman Fund
Qualitative Interviews: The Experiences of Workers of Color with Family Supportive Benefits
This grant supported 30 in-depth qualitative interviews with workers at Fel-Pro on their experiences
with the company’s benefits. The sample was primarily comprised of workers of color who had
decided not to fill out a mailed questionnaire. (1992)
Susan Lambert (PI)
U.S. Department of Labor
Seed grant to develop research on the relationship between employer supports for families and work
performance among low-level workers (1991-1993)
INVITED TALKS AND MEETINGS
New Results from the Stable Scheduling Study. Webinar sponsored by Reimagine Retail
Chicagoland and Women Employed, Chicago, December, 7, 2018.
Putting the Fair Work Week into Law and Practice. Pre-conference session on translational
research. Invited speaker. Bi-annual conference of the Work and Family Researchers
Network, Washington, DC, June 20, 2018.
Example of a Randomized Experiment to Improve Scheduling Practices in Hourly Retail Jobs.
Workshop on Workplace Change and Worker Well-Being in the Context of Economic
Insecurity. Invited speaker and participant. Harvard Center for Population and Development
Studies, June 19, 2018.
Scheduling for Success in Retail Forum: Findings from a Study of the Gap, Inc. Women
Employed and the School of Social Service Administration, Chicago, April 17, 2018.
The Impact of Scheduling Practices: A Case Study of the Gap (with Joan Williams and
Saravanan Kesavan), Washington Center for Equitable Growth, Washington, DC, March 29,
2018.
Future(s) of Work, The Women’s Convention, Invited panelist. Detroit, October 27, 2017
The Magnitude and Meaning of Work Hour Volatility among Early Career Employees in the US
Labor Market. Invited speaker. Economics Research Seminar Series, Kellstadt Graduate School
of Business, Department of Economics, DePaul University, October 24, 2017.
Discussion of The Financial Diaries: How American Families Cope in a World of Uncertainty,
Invited panelist. Center for Financial Services Innovation, Chicago, October 17, 2017.
Seasoned Workers in the New Economy: Solutions for an Aging Workforce Symposium, Invited
panelist. Chicago Cook County Workforce Partnership, October 17, 2017.
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Nonstandard Work: A Twenty First Century Policy Research Agenda. Invited panelist. Kellogg
and Russell Sage Foundations. Institute for Social Research, Ann Arbor, MI, Nov. 18, 2016.
Expanding Prosperity Impact Collaborative (EPIC). Invitation only convening. Aspen Institute,
Financial Security Initiative. Airlie Conference Center, Warrenton, VA. June 21-22, 2016.
Behind the Scenes of Fair Workweek Legislation: Improving Work Schedules for Vulnerable
Workers (with Carrie Gleason, Center for Popular Democracy, Jodie Levin-Epstein, Center for
Law and Social Policy, Leticia Mederos, U.S. Senate, Elizabeth Watson , U.S. House of
Representatives). Organizer and speaker. Bi-annual conference of the Work and Family
Researchers Network. Washington, DC, June 2016.
Nonstandard Work: How Do We Measure it and What’s Its Impact on Workers, Workplaces, and
the Economy. Invited panelist. Russell Sage Foundation, New York, April 1, 2016.
Precarious Work Schedules in the US: Prevalence and Possibilities for Change. Invited lecture.
School of Management, Yale University, March 3, 2016.
Beyond Balance. Invited panelist. Women Employed. Chicago, IL. February 11, 2016.
The Stable Schedules Study (with Joan Williams). Center for Equitable Growth. Washington,
DC. February 10, 2016
Grand Challenges: Reversing Extreme Economic Inequality. Invited panelist. Conference of the
Society for Social Work and Research, January, 15 2016.
Future of Work: Data Session (by invitation). Department of Labor, Washington, DC,
December 9, 2015.
Precarious Work Schedules in the US: Prevalence and Possibilities for Change. Institute for
Work and Employment Research (IWER) Seminar. Invited speaker. MIT, December 8, 2015.
Shop ‘til Who Drops? Exploring Retail Jobs this Holiday Season. Invited panel member. The
Aspen Institute, Washington, DC, December 1, 2015.
The Prospects of Improving Work Schedules in Today’s Hourly Jobs. School of Management and
Labor Relations. Invited speaker. Rutgers University, November 3, 2015.
The Feasibility of Improving Scheduling Practices in Hourly Retail Jobs. United Food and
Commercial Workers (UFCW) annual retail conference. Plenary panel. October 23, 2015.
Precarious Scheduling Practices in Today’s Workplaces. AFL-CIO workshop on New
Scholarship on Work, Labor Organization, and Inequality. Invited speaker. Washington, DC,
June 2015.
13
Job Schedules and Scheduling Software. National Audio-conference sponsored by the Center for
Law and Social Policy (CLASP). Speaker on segment with JD Miller, Workplace Systems, and
Shawna Sharie, Blue Bottle, May 2015.
Work-Family Workshop. Invited participant in a workshop sponsored by Sociologists for Women
in Society and the Washington Center for Equitable Growth. Washington, DC, February 19,
2015.
Job Schedules: The Facts. National Audio-conference sponsored by Center for Law and Social
Policy (CLASP). Speaker on segment with US Senator Elizabeth Warren and Professor Maureen
Perry-Jenkins, U-Mass, September 2014.
Call to Action: Where the Work-Family Research Field Should Go in the Next Ten Years. Plenary
panel. Conference of the Work and Family Researchers Network, June 2014.
The Future of Work. Invited speaker for the University of Chicago Graham School’s Great
Conversations series, April 24, 2014.
Addressing the Problem of Schedule Unpredictability. Susan Bulkeley Butler Center for Leadership
Excellence. Invited speaker. Purdue University, April 11, 2014.
Low-wage Jobs and Poorly-Paid Workers. Invited talk to the Work/Family in the 21st Century
University Seminar at Columbia University, New York, February 19, 2014.
What We Know about Schedule Predictability. Invited talk to the Workplace Scheduling Task
Force, convened by Supervisor David Chiu, President, San Francisco Board of Supervisors,
February 14, 2014.
Food Worker Panel, co-speaker with the Restaurant Opportunities Center. Sponsored by the Food
Policy Advocacy Group, Harris School of Public Policy, University of Chicago, January 22, 2014.
The Business Case for Implementing Employee-friendly Alternative Work Arrangements in Low-
level Jobs: Lost Cause or Cause for Hope? Clayman Institute for Gender Research, Redesigning,
Redefining Work (RRW) Project and Summit. Invited speaker. Stanford University, November
2013.
New Forms of Flexibility: Improving Schedule Predictability in Hourly Jobs. Invited speaker.
Annual Meeting of the American Sociological Association, August 2013.
Labor transformed; Discipline transformed. Global Capitalism and the Crisis of Work, sponsored
by the Chicago Center for Contemporary Theory, Center for Race, Politics and Culture, Center for
Gender and Sexuality, Dept. of History, and Dept. of Political Science. Invited speaker. University
of Chicago, April 26-27, 2013.
A Conversation with Anne-Marie Slaughter on Women, Work and Family. Lead discussant.
National Council for Research on Women, October 2012.
14
Social Consequences of a Changing Labor Market. Spring Institute, Department of Sociology.
Invited speaker. University of Chicago, May 2012.
Unpredictable Work Timing in Retail Jobs: Implications for Employee Work-life Outcomes, with
Julia Henly (lead). Author conference for special issue, Industrial and Labor Relations
Working Group, Montreal, April 2012.
Making a Difference for Low-Income Workers and Families. Shaping Public policy: Poverty and
Low-income Families. Invited speaker. Society for Social Work and Research, January 14, 2012.
Poverty, Underemployment, and Family Hardship: the Realities of Today’s Labor Market for
Chicago’s Families, with Julia Henly. Invited session. University of Chicago, Poverty, Promise
and Possibilities Initiative, November 10, 2011.
The Aims of SSA, School of Social Service Administration, University of Chicago, September
2011.
Common scheduling dilemmas in hourly jobs. U.S. Women’s Bureau Workplace Flexibility
Summit on the Manufacturing Sector, April 14. 2011.
Precarious Work Schedules as a Source of Employment Instability in Hourly Jobs: Implications for
Work-life Interferences and Stress, with Julia Henly. Demography Workshop, University of
Chicago, March 3, 2011.
Focus on Workplace Flexibility. Invited participant. Alfred P. Sloan Foundation and the
Georgetown Law Center, Washington, DC., November 2010.
Improving scheduling practices in hourly jobs. Invited participant. Kellogg Working Group on
Flexibility in Low-Wage Jobs, UC Hastings School of Law, San Francisco. July 2010.
Precarious Work and Vulnerable Workers in the Retail Sector: Findings from the Work
Scheduling Study, with Julia Henly. Michael Davis Seminar Series, University of Chicago,
April 2010.
Scheduling Hourly Workers in a Just-in-time World: Can Employees and Employers Sync the
Clock? National audio conference speaker, Center for Law and Social Policy. December 2009.
Precarious Work Schedules and Vulnerable Workers in the Retail Sector: Findings from the
Work Scheduling Study, with Julia Henly. School of Social Work, Joint Doctoral Program in
Social Work and Social Science, University of Michigan, December 2009.
The Hidden Realities of Hourly Jobs. University of Chicago Harper Lecture. Milwaukee, WI,
November 2009.
Flexible Work Arrangements and Low-Wage Work. The New America Foundation and
Workplace Flexibility 2010, Washington, D.C., July 8, 2009.
15
Employment & Income Studies Committee Meeting. MDRC. New York, NY. May 5, 2009.
Reality Check: Employer Practices that “Complicate” a Work-Oriented Welfare State. SSA
Centennial Symposium, Welfare States in Transition: Social Policy Transformation in
Organizational Practice, University of Chicago, May 2009.
Building Predictability into Low Wage Jobs: The Scheduling Intervention Study. SSA Centennial
Symposium, Putting Research to Work: Improving Low-Wage Jobs and Public Policy to Support
Vulnerable Workers, University of Chicago, March 2009.
Opting In? (Lead panelist.) Conference entitled: Women & Work: Choices and Constraints.
Sponsored by the Center for Research on Families at the University of Massachusetts-
Amherst, October 2008.
Challenges in Implementing Flexibility in Hourly Jobs. Workplace Flexibility 2010. Georgetown
University Law Center, Washington, D.C., May 2008.
Building Predictability into Low Wage Jobs: The Work Scheduling Study (with Julia Henly).
Center for Human Potential and Public Policy, University of Chicago, May 2008.
Passing the Buck: How Employers Transfer Risk to Low-Skilled Jobs. West Coast Poverty
Center, Seattle, WA, March 2008.
Making a Difference for Hourly Employees. The 15th
Annual National Symposium on Family
Issues, Pennsylvania State University, October 2007.
Public and Private Roles in the Workplace: What are the Next Steps in Supporting Working
Families? Invited roundtable participant. The Urban Institute, Washington, D.C., May 2007.
From Ozzie and Harriet to Contemporary Families. Discussant. Inaugural Summit on the
Metropolitan Family, Chicago, May 2007.
Making Low-wage Jobs Family Friendly: An Oxymoron or Cutting Edge. National audio
conference speaker. Center for Law and Social Policy (CLASP), March 9, 2007.
Improving Scheduling Practices in Lower-level Jobs. Employment and Public Policy in a Changing
Society, with Evelyn Brodkin. Martin Luther University, Halle, Germany, December 2006.
The Nature of Low-wage Jobs. Work, the Workplace, and Social Work: Returning a Focus on Work
to Social Work Education and Practice. University of Michigan, November 2006.
Improving Scheduling Practices in Lower-Level Jobs: A Win-Win Strategy. Working group of
Leadership Greater Chicago, on-going participation November 2006; January 2007; March 2007.
Challenges for the 21st Century: Improving the Quality of Lower-Level Jobs. Human Resource
Management Association of Chicago (HRMAC), November 2006.
16
Lessons from” Work and Life Integration: Organizational, Cultural, and Individual
Perspectives,” Ellen Ernst Kossek and Susan Lambert, Eds., with Shelley MacDermid, Frances
Milliken, and Philip Moss. Boston College Work and Family Corporate Roundtable, 2005.
Lower-wage jobs in Chicago. Women Employed, Annual Meeting, Chicago, IL, June 2005.
Scheduling In-Stability: Work-Life Challenges in Lower-Level Jobs, with Julia Henly & Elaine
Waxman. National Retailers’ Work-Life Forum and Diversity Council, Las Vegas, Nevada,
February 2004.
Why Work Doesn’t Always Pay: The Realities of Low-Skilled Jobs. Work, Welfare, and Families’
Annual Summit, Chicago, IL, November 2004.
Lessons Learned the Hard Way: Securing and Appraising Data for Workplace-Based Research.
Workplace Strategies and Interventions for Improving Health and Well-Being. Conference
sponsored by the National Institutes of Health and the Center for Families at Purdue
University, April 2004.
Linking Workplace Practices to Child Care Requirements: Lower-Level Workers in Lower-Skilled
Jobs, with Julia Henly. Workforce/Workplace Mismatch? Work, Family, Health, and Well-being.
Conference sponsored by NICHD, DHHS, and the Alfred P. Sloan Foundation, Washington,
DC, June 2003.
Addressing Issues of Equity and Social Justice in Work-Life Research. Sloan Foundation Work
and Family Research Network Panel, New York, October 2002.
The Project on the Public Economy of Work, with Evelyn Brodkin. Welfare Research Briefing.
Sponsored by the Center for Urban Research and Policy Studies, Chicago, March 2002.
The Realities of Lower-Skilled Jobs. Chicago Jobs Council, February, 2002.
Work-Life Issues and Lower-Skilled Jobs in Chicago. Midwestern Work-Family Association,
October 2000.
TANF Implementation and Service Delivery Illinois Welfare Reform Symposium sponsored by the
Center for Urban Research and Policy Studies and the Joint Center for Poverty Research,
University of Chicago, May 2000.
Organizational Culture and Family Responsiveness: The View from the Bottom. Center for
Families. Purdue University, May 1997.
The Employers’ View of Welfare-to-Work. SSA Downtown Lecture Series, February 1997.
The Balancing Act: The Business of Work and Families. Humanities Open House, University of
Chicago, October 1996.
17
Building a Business Case. Panel presentation on the trends shaping the work-family agenda in
corporations. Sponsored by Prodigy Child Development, April 1996.
The Link Between Family-Responsive Policies and Worker Performance at Fel-Pro, Inc. Sponsored
by the Society for Human Resource Management and Arthur Andersen Consulting, January
1994.
Total Quality Management and Work/Life Strategies. The National Conference on Work and
Life Issues, Boston, April 1993.
Ethics in Action: Family-Responsive Policies at Fel-Pro Incorporated, with Dennis Kessler,
President of Fel-Pro. National Conference on the Family, the Corporation, and the Common
Good. Sponsored by the Center on Ethics and Corporate Policy, Chicago, April 1993.
Linking the Worlds of Work and Family: The Challenges of Defining and Measuring Outcomes.
Distinguished Leader Roundtable at the National Council of Family Relations' 54th Annual
Conference, Orlando, Florida, November 1992.
Building Organizational Power: Comparing the Career Paths of Men and Women Social
Workers. Semi-annual conference on women in nonprofit organizations sponsored by the
nonprofit organization Women in Charge, Chicago, October 1992.
Recent Research on Family Responsive Policies, with Ellen Galinsky, President, Families &
Work Institute. Annual conference of the Family Resource Coalition, Chicago, April 1992.
Child Care and the Bottom Line. Corporate Responsibility Group of Greater Chicago, July 1991.
Family Responsive Policies Make Good Business Sense. Chicago Women's Group, University of
Chicago, Graduate School of Business, May 1991.
JURIED SESSIONS AT ACADEMIC CONFERENCES
The Stable Scheduling Study: Cross-Sector Implications for Improving Scheduling Practices in
Low-Wage Jobs (with Joan Williams). Association for Public Policy Analysis and Management,
Washington, DC, November 10, 2018.
Managers’ Implementation of Scheduling Legislation: The Case of Seattle (with Anna Haley).
Association for Public Policy Analysis and Management, Washington, DC, November 10, 2018.
Precarious Work Schedules and Perceived Financial Insecurity (with Julia Henly). Bi-annual
conference of the Work and Family Researchers Network, Washington, DC, June 22, 2018.
Symposium: Improving Work Schedules in Hourly Retail Jobs: Business and Employee
Outcomes from a Randomized Experiment (with research team: Dylan Bellisle,* Peter Fugiel,*
Meghan Jarpe,* Erin Rapoport, & Saravanan Kesavan). Bi-annual conference of the Work and
Family Researchers Network, Washington, DC, June 22, 2018.
18
Parents Working in Retail: Juggling Jobs, Children, and Financial Responsibilities (D. Bellisle
[presenter], S. Lambert). The 20th Annual Conference of the Society for Social Work and
Research, Washington, DC, January 2017.
Grand Challenge: Reducing Extreme Economic Inequality (with Jennifer Romich and Trina
Shanks). National conference of the National Association of Social Workers (NASW),
Washington, DC, June 24, 2016.
Constellations of Precarious Scheduling Practices among Individuals and Couples in a
National Sample ( Susan Lambert, Julia R. Henly). Bi-annual conference of the Work and
Family Researchers Network. Washington, DC, June 2016.
Capturing Employment and Work Hours Instability in New, National Polling Efforts: Insights
and Implications. Panel of the Employment Instability, Family Wellbeing and Social Policy
Network (EINet) Measurement Working Group. Organizer and speaker. Bi-annual conference
of the Work and Family Researchers Network. Washington, DC, June 2016.
The Prospects of Shifting Manager Attention to the Stability and Predictability of Labor. (S.
Lambert. J. Henly, M. Jarpe., A. Stanczyk). Bi-annual conference of the Work and Family
Researchers Network. Washington, DC, June 2016.
Work Schedule Instability and Underemployment in Canada. (E. McCrate, S. Lambert, J. Henly).
Labor and Employment Relations Association, San Francisco, CA. January 2016.
The Prospects of Improving Schedule Predictability in Low-Paid Retail Jobs. (S. Lambert, M.
Jarpe, J.R. Henly, A. Stanczyk). Paper presented at the 19th Annual Conference of the Society
for Social Work and Research, New Orleans, LA January 2015.
Lessons from Costco: Transforming Hourly Jobs or Simply Making Them More Tolerable? (A.
Haley-Lock, S. Lambert). Paper presented at the 19th Annual Conference of the Society for
Social Work and Research, New Orleans, LA January 2015.
Rethinking US Labor Standards to Meet the Work-Family Needs of the Current Workforce.
(Panelist). Bi-annual conference of Work and Family Researchers Network. New York, June
2014.
Organizational Dynamics of Improving Schedule Predictability: Retail Managers’ Experiences
Posting Schedules Further in Advance. (S. Lambert, M. Jarpe, J. Henly). Bi-annual conference of
Work and Family Researchers Network. New York, June 2014.
Work Schedule Unpredictability, Full-Time Status and Satisfaction with Household Management
among Women in Low-Wage, Hourly, Retail Jobs. Poster (A. Stanczyk, J.R. Henly, S. Lambert).
Bi-annual conference of Work and Family Researchers Network. New York, June 2014.
The Role of Manager Practices and Employee Work-Life Responsibilities in Explaining
19
Fluctuating and Scarce Hours in Part-Time Retail Jobs. (S.J. Lambert, A.B. Stanczyk, J.R.
Henly). Paper presented at the 18th
Annual Conference of the Society for Social Work and
Research, San Antonio, TX, January 2014.
Daily Job Flexibility and the Wellbeing of Hourly and Salaried Workers. (J.R. Henly, J. Kim,
S.J. Lambert, L. Golden). Paper presented at the 18th
Annual Conference of the Society for
Social Work and Research, San Antonio, TX, January 2014.
Explaining Variation in Employee Work Hours in the US Retail Sector: The Role of Manager
Practices and Employee Work-life Responsibilities. (S. Lambert, J. Henly, A. Stanczyk, E.
Hedberg). International Conference of Work and Family, Barcelona, Spain, July 1-3, 2013.
Work Schedule Control and Worker Happiness: Contrasts by Salaried and Hourly Employees
and Parental Status. (L. Golden, J. Henly, S. Lambert, & J. Kim) Annual Meeting of the
American Economic Association/Allied Social Sciences Association, San Diego, January 2013.
Schedule Instability and Unpredictability as Sources of Underemployment Among Hourly
Workers in Canada. (E. McCrate, S. Lambert, & J. Henly) Annual Meeting of the American
Economic Association/Allied Social Sciences Association, San Diego, CA. January 2013.
Work Schedules in Hourly Retail Jobs: How Scarce and Fluctuating Hours Matter for Worker
Retention and Work-life Interferences, with Julia Henly and Eric Hedberg. Paper presented at
the inaugural conference of the Work and Family Researchers Network. New York, June 2012.
Schedule Instability and Unpredictability as Sources of Underemployment among Hourly
Workers in Canada, with Elaine McCrate (lead), University of Vermont, and Julia Henly. Paper
presented at the inaugural conference of the Work and Family Researchers Network, New York,
June 2012.
A Different Beast? Flexibility in Hourly Jobs vs. Professional Positions. Panelist and organizer.
Inaugural conference of the Work and Family Researchers Network, New York, June 2012.
How the National Policy Context Matters for Employer Practices and Gender Equity. Chair and
organizer. Conference of the Work and Family Researchers Network, New York, June 2012.
Employers’ Use of Labor Market Intermediaries in Filling Low-level Jobs: Sorting
Disadvantaged Job Seekers and Employment Opportunities, with Timothy Hilton (lead),
Northern Michigan University. Society for Social Work and Research, January 2012.
Flexibility and Control for Workers: Path to Employee Happiness? (L. Golden, J.R Henly, &
S.J. Lambert). Paper presented at the 64th
Annual Meeting of the Labor and Employment
Research Association, Chicago, IL. January 2012.
20
Precarious Work Schedules in Hourly Jobs: Implications for Employment Stability and Work-
Life Interferences, with Julia Henly. Paper presented Work, Stress, and Health conference,
Orlando, Florida, May 2011.
Scarce and Fluctuating Work Hours as a Source of Economic Instability, with Julia Henly and
Eric Hedberg. Paper presented at the annual meeting of the Society for Social Work and
Research, Tampa, Florida, January 2011.
Work Hour Fluctuations as a Source of Employment Instability, with Julia Henly and Eric
Hedberg. Paper presented at the annual meeting of the Association for Public Policy and
Management, Boston, MA. November 2010.
Employment Policies, Low-Wage Mothers and the Recession: What's New, What's Not.
Roundtable participant. Association for Public Policy and Management, Boston, MA. Nov. 2010.
Labor Flexibility Practices and Precarious Employment in Hourly Retail Jobs in the US: How
Frontline Managers Matter, with Julia Henly. Paper presented at the 28th Annual International
Labour Process Conference, Rutgers University. April 2010.
Precarious Work Schedules and Vulnerable Workers in the Retail Sector: Findings from the
Work Scheduling Study, with Julia Henly. Society for Social Work and Research, January 2010.
How Front-line Management Practices Shape Job Retention in Hourly Retail Jobs, with Julia
Henly. Annual Association for Public Policy and Management, Los Angeles, CA, November
2008.
Passing the Buck: Labor Flexibility Practices that Transfer Risk Onto Hourly Workers. Annual
conference of the American Sociological Society, Boston, August 2008. The Perils and
Prospects of Flexibility in Low-Wage Jobs. Annual conference of the Society for Social Work
and Research, January 2008.
Employer-Driven Instability through Scheduling Practices: Implications for Low-Wage Workers
(with Julia Henly). Annual conference of the International Association for Feminist Economics,
Chicago, January 2007.
Symposium on Individual Differences and Work-Family Issues. (Discussant) National Meeting
of the Society for Industrial & Organizational Psychology (SIOP), Chicago, April 2004.
Managing Work Flows: How Firms Transform Fluctuations in Demand Into Instability for
Workers. Annual conference of the Business and Professional Women’s Foundation, Orlando,
FL, February 2003.
The Realities of Lower-Skilled Jobs: Difficulties and Trade-offs Facing Today’s Working-Class
Families (with Elaine Waxman and Anna Haley-Lock). Annual conference of the National
Council of Family Relations, Houston, TX, November 2002.
21
Lower-Skilled Jobs and Work-Life Balance. Paper presented at "Persons, Processes, and Places:
Research on Families, Workplaces, and Communities." Sponsored by the Business and
Professional Women's Foundation, Orlando, FL, February 2002.
Everyday Parenting: The Relationship between Parents’ Psychological State and What They
Are Doing When at Home With a Child, with Yojin Kim. Conference sponsored by the Business
and Professional Women's Foundation, Orlando, FL, February 2002.
Against the Odds: A Study of Sources of Instability in Lower-Skilled Jobs, with Elaine Waxman and
Anna Haley-Lock. Fall meeting of the Association for Public Policy Analysis and Management,
Washington, DC, November 2001.
Opening the Door to Opportunity: Investigating Lower-Skilled Jobs from an Organizational
Perspective, with Anna Haley-Lock. Fall meeting of the Association for Public Policy Analysis
and Management, Washington, DC, November 2001.
Investigating the Occupational Conditions of TANF Participants: Contributions from Social and
Organizational Theory, with Anna Haley-Lock and Cheryl Steiger. Annual meeting of the
Society for Social Work and Research, Charleston, SC, January 2000.
The Link between Family-Responsive Policies and Organizational Citizenship Behavior. Annual
meeting of the Academy of Management, Cincinnati, OH, August 1996.
An Investigation of Workers' Use and Appreciation of Supportive Workplace Policies. Annual
meeting of the Academy of Management, Vancouver, British Columbia, August 1995.
The Relationship Between Family-Responsive Policies and Worker Performance at Fel-Pro,
Incorporated, with Karen Hopkins. Annual meeting of the Human Resource Planning Society, Boca
Raton, Florida, April 1994.
Expanding Theories of Occupational Structure: Examining the Relationship Between Employer
Responsiveness and Worker Well-Being. Paper presented at the Conference on the Integration of
Social Work and Social Science, Ann Arbor, Michigan, October 1992.
The Workplace as Community: Occupational Conditions Affecting Workers' Sense of Community,
with Karen Hopkins. Council on Social Work Education, Kansas City, March 1992.
Work and Family Life. Paper presented at Illinois Association of Social Workers, April 1990.
Family Responsive Policies in the Workplace: An Emerging Issue for Social Work Education. Paper
presented at the Annual Program Meeting of the Council on Social Work Education, Reno, Nevada,
March 1990.
22
WORKSHOPS (RECENT)
Getting Great Field Data on Work-Family Issues That Matter: Strategies for Successfully
Partnering with Organizations to Collect Quality Publishable Data. Panelist. Bi-annual
conference of the Work and Family Researchers Network, New York, June 2014.
Teaching Work and Family to Diverse Audiences. Panelist. Bi-annual conference of the Work
and Family Researchers Network, New York, June 2014.
Conducting Intervention Research in the Workplace. Panelist, chair, and organizer. Workshop in
conjunction with EINet. Inaugural conference of the Work and Family Researchers Network,
New York, June 2012.
Scheduling Challenges among Hourly Workers: What Are They and What Can Employers Do
About Them? with Jennifer Swanberg, University of Kentucky. Invited webinar, sponsored by the
Bloomberg Bureau of National Affairs and Labor and Employment Relations Association (LERA).
May 2012.
PROFESSIONAL SERVICE (SELECTED, SINCE 2008)
2013-present Member, Women Employed, Quality Jobs Council
2012-present Member, Award Committee, Rosabeth Moss Kanter Award for Excellence in
Research on Work and Family, granted by The Center for Families at Purdue
University and the Boston College Center for Work and Family
2015-2017 Member, Aspen Institute, Expanding Prosperity Impact Collaborative (EPIC)
2013 National Advisory Committee, Food Labor Research Center at UC Berkeley
2013 National Advisory Board, Retail Action Project, New York
2010-2012 Founding member, Work and Family Researchers Network
2011-2012 Research advisor, Latino Horse Worker Health Project, Univ. of Kentucky
Institute for Workplace Innovation (iwin)
2011 Research advisor, Retail Action Project, New York
2009-2011 Member, National Advisory Committee, Improving Scheduling Practices in Low-
wage Jobs, Women Employed (nonprofit advocacy organization)
2010 Member, Kellogg Foundation Working Group, Work-life Fit in Low-Wage Jobs
1997-2010 Member, Board of Directors, Center for Families, Purdue University
2008-2009 Member, Work-Family Teaching Task Force, Work and Family Research Network
Ad hoc Reviewer: Academy of Management Journal, Academy of Management Review,
American Journal of Industrial Medicine, American Journal of Sociology, American
Sociological Review, Community, Work & Family, Human Relations, Human Resource
Management, Journal of the Society for Social Work & Research, Journal of Occupational and
Organizational Psychology, Journal of Marriage and Family, Labor Studies Journal, Social
Forces, Social Problems, Social Work, Work & Occupations