C U R R I C U L U M V I T A E

PERSONAL DETAILS

Name: Samantha Wilkinson samantha.louise1991@hotmail.co.uk

Address: 36 Briggs Avenue Home Tel: 01274 781310Wibsey Mobile: 07952 102555Bradford BD6 3AS

PERSONAL STATEMENT

I am a reliable, trustworthy and enthusiastic individual and pride myself on my attention to detail. Being very committed to performing to the best of my ability and taking pride in my work and personal performance, I always achieve very high standards. With excellent planning and organising skills and a proactive attitude, I have the ability to manage my workload and meet deadlines. In my current role providing excellent customer service is imperative and therefore I possess the experience required to deal with people via all channels of communication. Being a confident and motivated individual, one hundred percent effort is always applied, whether working as part of a team or working individually. I love a challenge and am keen to learn in order to progress and develop my career.

KEY SKILLS/ATTRIBUTES

Excellent knowledge of Microsoft Office Packages including Word, Excel, PowerPoint and Outlook

Excellent attention to detail Strong communication skills Experience in diary management Outstanding organisation skills Experience in minute taking Fast and accurate keyboard skills Very driven and enthusiastic with a proactive attitude

EMPLOYMENT HISTORY

Operations Support Officer (Training/HR) at Bradford Council01/10/2014 - Present

Training:

Book specialist and technical training courses using a number of IT applications (Outlook, Excel, Word) and issue joining instructions.

Produce resources for planned courses, evaluate feedback and produce regular management re-ports with a view to maintain and continuously improve/develop training courses.

Arrange courses/events and meetings, manage diaries and produce/circulate minutes. Implement, maintain and manage accurate information retention systems both manual and compu-

terised. Deal with internal and external customers both face to face and over the telephone. Interrogation of information databases and inputting to forms/databases, completing enquiries as

appropriate. Contribute to the resolution of issues and assist in the development of new procedures to address

new issues or operational methods. Collate information and communicate to relevant parties in preparation for meetings.

HR/Personnel:

Provide a wide range of operational support to 600 members of staff, including supervisors and line managers.

To provide support, guidance and advice with absence management and employee matters, e.g. long term sickness, welfare reviews, capability, investigations.

Collate employee data (sickness absence, holidays, capability, conduct, performance, maternity, re-tirement etc) and maintain staff records and databases daily

Provide timely and accurate management of information, statistics and reports Support ongoing recruitment of Special Educational Needs Escorts Attend meetings, take notes and produce accurate minutes Deal with routine letters, emails and general enquiries acting in accordance with Data Protection

principles and maintaining confidentiality at all times. Make decisions in accordance with policies and procedures

Housing and Council Tax Benefit Assessor at Bradford Council17/09/2012 – 30/09/2014

Assessing Benefit entitlement in accordance with current legislation and regulations. Analysing customer activity in order to identify fraudulent claims Taking ownership of my work and prioritising my cases and workload Communicating with claimants and landlords via telephone, email, written correspondence and

occasionally face to face Liaising with different departments and organisations such as the Department for Work and

Pensions, Landlords and Housing Associations. Conducting interviews and home visits with claimants and landlords where fraudulent activity was

identified Reporting suspected benefit/council tax fraud to the relevant departments/authorities Investigating claimant activity in order to prevent benefit/council tax fraud

Part Time Administrator at Mr. Electric21/10/2011 – 30/09/2012

● Invoicing● Financial statements● Taking telephone calls from potential customers● Liaising with different companies with whom we held contracts. I.e. Hanover Housing● Cashflow data entry● Diary management● Booking meetings ● Organising/booking accommodation for the business owner and employee electricians● Chasing overdue payments

Contact Centre Consultant at Thomas Cook (Temporary Contract)23/05/2011 – 17/09/2011

● Providing excellent customer service● Booking flight extras (seat numbers, meals, medical equipment etc.)● General admin tasks - sending letters, faxing etc.● Dealing with travel agents and direct passengers.

Contact Centre Consultant at Thomas Cook (Temporary Contract)14/06/2010 – 17/09/2010

As above

Training Academy Administrator at Bradford & Bingley (Internship)30/06/08 – 29/08/08

● General Admin. Duties● Sending e-mails, answering the telephone and taking messages.● Creating presentations using PowerPoint.● Producing files containing training materials for delegates● Filing and electronic filing.

EDUCATION & QUALIFICATIONS

Degree 2:2 LLB (Hons) – Law

A-Levels● Single Business Studies – B● Double Business Studies – B● Diploma in Financial Studies – B

AS Levels● Single Business Studies – B● Double Business Studies – B● Certificate in Financial Studies – C● Extended Project – D

GCSE's● English Language – B● English Literature – B● Media – B ● Maths – B● Double Award Science – CC● ICT – CC● Double Business Studies – CC● Food Technology – C● Religious Education – C