Laura England email: laura.england22@gmail.com

KEY SKILLS Excellent communication and interpersonal skills Self motivated, enthusiastic and friendly personality Efficient and reliable Wide range of experience in administration and sales Flexible approach to work Keen team member or effective solo worker Working under pressure and meeting deadlines

WORK EXPERIENCE

May 2013 – present day Senior NegotiatorHadland Estate Agents, CheshamDuties include those listed from 2002 - 2005

Setting up new office in Chesham and training staff

July 2010 – May 2013Cole Flatt and Partners, Chesham Sales and Lettings NegotiatorDuties include

Carrying out rental and sales valuations and viewings Processing references and preparing Tenancy Agreements Arranging inventories, check in and check outs Paying landlords, dealing with any management problems and organising contractors

February 2002 – July 2010Hadland Estate Agents, Amersham Manager (2005-2010)Duties include those listed below from February 2002 plus:

Interviewing prospective employees Payroll Staff rota Paying bills relating to office Advertising Assisting on the rental side including rental valuations, viewings and general knowledge of

terms, conditions and agreements

Hadland Estate Agents Senior Sales Negotiator (2002-2005)Duties include

Initially setting up sales side, introducing applicant cards and mailing list Arranging for widespread canvassing, creating letters and leaflets to be dropped Carrying out property sales and rentals valuations and marketing Preparing sales details, from measuring up to printing sales brochures via the internet Following and chasing sales through from the initial offer to completion, liasing with all parties All administration from valuation letters, sales letters to invoices All sales advertising with the local press Training and supporting new staff on the sales side Sole charge of the sales business while the owner established branches in other parts of the

country

May 1992 – January 2002Bairstow Eves Estate Agents, Amersham Sales RepresentativeDuties include

All aspects of residential sales Administration skills as I took the role of branch secretary for 18 months

January 1989 – May 1992 Bringing up my family

May 1984 – January 1989Co-operative Insurance Soceity Insurance Claims AssessorDuties include

Assessing household and motor claims, including injury claims Outside visits to assess claims Discussions with solicitors, interviewing witnesses and attending court hearings

September 1980 – May 1984 Sun Alliance Insurance Group Claims HandlerDuties include

Dealing with household, motor and liability claims Qualifying as an associate in 3 years and attending evening classes

EDUCATION1983 Associateship of Chartered Insurance Institute1973 – 1980 Watford Grammar School for Girls 9 O’levels 3 A’levels

INTERESTSI enjoy travelling, walking and sporting activities. I belong to a local badminton club and gym and also play tennis and swim on a regular basis.

FULL CLEAN DRIVING LICENCE

REFERENCES ON REQUEST