PERSONAL DATA

Name: Jose de Jesus Acosta EchevarríaOrigin:Born Date: Age:

Nuevo Laredo, TamaulipasMarch 27 196847

Address: Bosque de Duraznos No. 312 Frac. Bosques del Sur

PhoneCell (956) 480 7300 Home (867) 7 18 34 96 MOVIL 044 867 123 19 89

IMSS: 49916848044CURP: AOEJ680327HTSCCS07RFC: AOEJ6803276M2E-mail 1 jjacosta68@yahoo.com.mxE-mail 2 jjacosta680327@gmail.com

US travel permit VISA LaserProfessional License 2034836

GOALS

The professional and personal development. A stable and well positioned place in a confident enterprise that help me to continue my career in the future years.

STUDIES

From: 08-1986 / 12-1991.University: Instituto Tecnológico de Nuevo Laredo, México

Area: ElectronicsLevel: University GraduatedDegree: Electronic Engineer (Professional License 2034836)

08-1983 / 11- 1986 Instituto Tecnológico de Nuevo Laredo, México

Area: ElectronicsLevel: High School Graduated; Degree: Electronic Technician

Courses : Six Sigma Green Belt, ISO 9001-2008 Internal Auditor, Effective Executive Speaking, Service Leadership & 360.

CURRICULUM VITAE

AKNOWLEDGMENT

LanguagesEnglish: 85 to 95%

Computer Skills

Microsoft Office (Excel, Power Point, Word)

Outlook, Business Object , KronosSAP, BPCS, Unit Tracking.

Achievements

Introduction of the medical printers repair line achieving certification in 1 week from 2 requested. Introduction of the VAIO computers repair line reducing TAT from 12 to 5 days in 3 months. Coordination and setup of the SAP system for the production area helping to have an integral system that reduce

death times for technicians, operators and better communication with the customer service team. Help as super user in the successful implementation of the SAP system in the support areas. Reduce 2 days TAT (from 5 to 3) to in the remaining repair lines. Increase speed % of repaired units in 20% Help on the implementation and certification of the ISO 9000-2008 as an internal auditor. 2nd place US national internal contest for better sustained KPI´s for the PlayStation repair lines Sustained QA % between 98 to 99.5%. Increased from 95%. Achieve the goal on new Bank Branch of 10M in 6 month to remain open. (HSBC) Recover profitability of a Serfin Branch from -276% to break even. (Serfin) Create a maintenance plan to reduce part cost and increase productivity. (Revelado Rapido)

April-2010 to January-2015 Sony Laredo Customer Satisfaction Center (LCSC)

POSITION: Senior Supervisor (4 years’ and 9 months Experience)

Support and coordination of Supervisors, technicians and operators (use to have up to 200 employees…..trusted staff and union).Executive reporting Performance. Coordination in the introduction of new product lines. Good skills as manager acting and assisting manager functions. Support on the implementation of the SAP system to the different production lines and respective areas acting as a super user and consulting during the stabilization period. Good leadership and team work.

Use to be in charge of the repair process which include consumer electronics end customer repair in product as PlayStationHigh tech products (medical printers), TSSD (professional storage devices), video, audio and projection devices. Implementation Of the harvesting process for the cost reduction in parts. The control of production lines in coordination with Supervisors, the achievements of goals by the accomplish of a budget generated in coordinance with the business unit manager. Thecustomer service delight (external as internal) were one of the main priorities of my responsibilities and give the best quality in production and service. Look for the lower cost performance to help increase profitability.

March-2005 / April-2010 Sony Laredo Customer Satisfaction Center (LCSC), México

Position: Line Supervisor (5 years’ Experience)

In charge of different products lines as refurbish as repair. Working by goals. Controlling production lines and supporting Operators, technicians, operators and product engineers (up to 100 employees). Capability to control more than one productionLines of different products and with different systems. Good leadership and approach with the team.

Like to make team work. Support introducing new production lines and pilot runs.

June-2004 / June-2005 Instituto de Estudios Estratégicos, MéxicoPosition: Instructor in Basic Commercial Mathematics

January-1997 / October-2004 Grupo Financiero HSBC and Serfin BankPosition: Branch Manager ( 8 years’ experience)

In charge of a banking office. Executive account and tellers (10 professional and high school degree people in charge)Working by goals. Planning and strategies development for sales in office and open field. Achievements and advance monthlyReports generation. Financial consulting to specialized customer portfolio. General Support in customer services in branch;Credits, investments placement and insurance consulting.

Also in charge of a Colombia bridge bank to collect import-export taxes. Use to work under ISO 9000-2000.

Jan-1996 / Jan-1997 Grupo Financiero Bital FINANCIERO BITALPosition: Account Executive (1 year experience)

Accounts opening, consulting, operate and place banking products such as investments, credits, insurances, customer serviceIn office and open field, working under goals, achievements reports generation, personal customer attendances,Management support, etc.

Jun-1994 / Jan-1996 Televisa XHFOX Canal 57, MexicoPosition: Broadcasting Engineering

Maintenance and broadcasting supervision. Blocking air time.

Oct-1991 / Jun-1994 Sony Magnéticos de México, MéxicoPosition: Process Engineering

In charge of the second inspection and formatting process in the 3.5 MFD area in a 12 hours schedule program working With 20 operating people and 4 technicians. Once this program ends, shift turn to an 8 hours working in 3 rd shift in theSame area. My task were the maintenance of computer drives, production and quality control and achievement reports.Support in supervision meetings.

Apr-1991 / Dec-1991 Revelado Rapido, MexicoPosition: Maintenance Engineer

In charge of the maintenance (preventive and corrective)and quality controls of negatives and print photo minilabs In 8 branches along the Mexican border since Matamoros Tamps, to Cd Acuña Coah. The development and implementationOf a maintenance plan was necessary to increase effectiveness of the equipment and quality prints.

Jan-1991 / Apr- 1991 Televisa Canal 11, MexicoPosition: Editor and Cameraman

Editor and cameraman for TV news in studio and open field. Support in broadcasting engineering.

Jan-1990 / Oct-1991 Instituto Tecnológico de Nuevo Laredo, MéxicoPosition: Instructor

Junior High (secundaria) instructor for the INEA (Instituto Nacional de Educación para Adultos)

I consider myself as person with goods skills and available to learn and accept new challenges

Compensation Table

Name: Jose de Jesus AcostaSalary and Benefits Analysis

Last / Current Job: Sony Nuevo LaredoPosition: Supervisor GeneralMonthly Salary: $24,990.00Christmas Bonus: $10,500.00Vacation bonus:  Vacations: $12,495

Food Coupons :  Saving fund : 7%Medical Insurance: Gastos medicos mayores familiarLife Insurance:  Gas Bonus: NoneCar Allowance : NonePerformance Bonus : 5% (top)Productivity Bonus : 12%Car from company: No Profit Sharing Bonus: $2,800 avgProfit Sharing Bonus in lieu:  Cafeteria subsidy  Other Benefits: Bono por no incapacidad ($2,500)anual  Apoyo Gastos funerarios basicosSalary Expectations $25,000 (open to proposals)