CURRICULUM VITAE – Crystal MayPERSONAL DETAILS

Name Crystal Tel. No. (H) None

Surname May Tel. No. (W) 011 631 1017

Title Ms Cell No. 082 378 9724

Nationality South African E-mail Crystal.May@standardbank.co.za

ID Number 7510260094082

Residential Address Postal Address

25 Rose Street 25 Rose Street

Florida Florida

Roodepoort 1709 Roodepoort 1709

SECONDARY EDUCATION

Gelvandale Senior Secondary School (1995)

TERTIARY QUALIFICATIONS AND CORRESPONDING INSTITUTIONS

Certificate - Compliance Management (RAU 2004)

Diploma - Criminal Justice & Forensic Investigations (University of Johannesburg 2005)

Certificate - Hazard Identification & Risk Assessment (Lexis Nexis 2006)

Certificate - Intro to S.H.E. Management (Lexis Nexis 2006)

Certificate - Money Laundering (University of Johannesburg 2006)

Certificate - Corporate Governance (University of Johannesburg 2007)

Excel, Word and Powerpoint 2007

Extracurricular Postgraduate Diploma in Law (University of Johannesburg 2010)

EMPLOYMENT HISTORYCURRENT POSITION: Governance Risk and Compliance Manager

Company Standard Bank SA – JHB

No. of years in position 2014 to date

Description of core responsibilities To ensure management complies with the Statutory, Regulatory and Supervisory Procedures.

Monitoring Operational Risk and Compliance matters Business Resilience Management OHS Policies and Procedures Delegation of Authorities Capturing and Reporting of Material Incidents Monitoring Business to ensure applicable procedures are adhered too

EMPLOYMENT HISTORY

POSITIONS HELD:

Operational Risk Officer - Gauteng Branch Network, Integrated Processing Centres, Eastern Cape Branch Network, Customer Contact CentresCompliance Officer: Cheque and Cash Services

Company Standard Bank SA

No. of years in position 2003 to 2014

Description of core responsibilities To ensure management complies with the Statutory, Regulatory and Supervisory Procedures

Monitoring Operational Risk and Compliance matters Business Continuity Management OHS Internal Audit Reports Travelling to the various Branches in Gauteng and Eastern Cape Province to conduct Self

Assessments and provide guidance on Operational Risk matters Investigations Analysing losses data Queries resolutions Drafting reports to business to highlight risk issues Monitoring levels and limits of authority Coaching Business Priority Maps

Occupational Health & Safety Risk and Control Self Assessments Regulatory Universe Co-ordinating Evacuation exercises

EMPLOYMENT HISTORY (CONT.)

PREVIOUS POSITIONS HELD: Administrative AssistantConsolidations Officer/Cables Check ClerkReceptionist/ Switchboard Operator/ Communications

Company Standard Bank SA

No. of years in position 1997-2002

Description of core responsibilities Assistant to Manager Courier Management

Typing of letters, invoices etc

Capturing of payments, Checking of ReportsHandling of mail, Receptionist, Capturing F178’s, Telephone Management

KEY RESULT AREAS:Ensuring the maintenance of a structured process for the effective management of operational risk matters

SPECIAL SKILLS/ COMPETENCIES Discreet, diplomatic and co-operative A team player with good interpersonal skills Computer literacy Ability to communicate effectively with confidence at all levels Accurate typing skills Proactive and possess initiative Good organizational and administrative skills Ability to work in pressurized environment and meet deadlines Ability to positively promote and facilitate changes Risk Management Integrity Honesty

Customer Service orientated

ADDITIONAL INFORMATIONI believe that knowledge is power and I am always looking for opportunities to grow and enhance my knowledge and skills. I have been part of Standard Bank since 1997 and have learned and experienced quite a lot on my journey.

MOTIVATING FACTORS Success To make a worthy contribution To be able to explore my creativity To exceed targets World Class Excellence

REFERENCESMegan Encarnacao – 083 307 2924Priscilla Brand – 082 574 8253