Troy Barker201 Howell Street, Apt. #200B • Chapel Hill, NC 27514 • (828) 962-0345

wtbarker@live.unc.edu

EDUCATION:

The University of North Carolina at Chapel Hill

- Bachelor of Science in Psychology, Second major in Biology, May 2017 - Dean’s list

EXPERIENCE:

Ruffalo Noel Levitz

- Supervisor May 2016 - Present- Run and organize several shifts each week- Monitor callers’ statistics and coach them in communication skills and negotiation techniques. - Interview prospective employees, and train new employees on policies and procedures, using

CAMPUSCALL software, and communication skills. - Motivate callers through positive feedback, organizing nightly games, rewarding commendable

results and effort, and answering their questions and concerns. - Perform administrative tasks such as documenting hours, filling out nightly report, and

developing/organizing training materials.- Advertise on social media using original digital flyers, as well as on campus by placing flyers in

strategic locations.- Lead Caller December 2015 - May 2016

- Call alumni to request donations, and assist supervisors in coaching and training new employees. - Student Fundraiser June 2015 - December 2015

- Call alumni to update records, request donations, and relay concerns to the development office- Raised $108,000 for UNC.

Hickory Foundation YMCA

- Lifeguard May 2013 - August 2014

- Responsible for maintaining a safe and secure area by enforcing facility rules.- Provide excellent customer service to patrons by answering all questions and concerns with a

positive attitude

Department of Cell Biology and Physiology

- Research Assistant January 2015 – May 2016- Study genetics, perform lab work, keep detailed laboratory notebook, communicate with PI to

exchange information, and present results of research to department.

VOLUNTEER EXPERIENCE:

Musical Empowerment September 2013 – May 2014

- Taught guitar lessons to low-income middle-school students in orange county