Current Updated 2010 Resume

8/14/2019 Current Updated 2010 Resume

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Albert M. Benlolo

608-1085 Steeles Avenue West

North York, ON

M2R 2T1

Telephone: (416) 665-5975

Cell: (416) 550-3749Email: [email protected]

[email protected]

OBJECTIVE

To secure a position within a progressive company, utilizing my technical and

customer service skills, while addressing, resolving, and satisfying Customers needs

in an efficient manner.

SUMMARY OF QUALIFICATIONS & SKILLS

Bilingual English/French (French spoken & read only).

Experience with Windows 2000 Professional, XP, Microsoft Office, including: Word,Excel, Outlook, Lotus Suite, Lotus Notes, Fourth Shift, Edge, RGM, Internet Explorer,

Novell, ACCPAC Plus, Adobe 5.0, 7.0, 8.0 (Simple PDF) CSR/ACSR & Intranet

Systems.Over 10 years Technical Support, Troubleshooting, Generating Trouble Tickets,

Creating RMAs, Technical Support Follow up/Walkthrough, Technical Probing &

Resolution, POS Support, Super Car Wash (Petro Canada Neighbours), Billing, Customer

Sales & Service experience, assisting in various Inbound/Outbound Campaigns.Ability to Multi-task and ability to learn quickly.

Proven Sales, Negotiation, and Collection, Activation Skills.Dependable, cooperative, flexible and adaptable to change.Detail oriented and accountable.

Ability to prioritize tasks and manage time effectively.

Team Player.

EXPERIENCE

MiraTel Solutions Inc. North York

Bilingual Inbound/Outbound CSR September 2009 to present

Raising funds for various charities through inbound and outbound campaigns, handling ofsupporters calls and inquiries.Translation of English script to French.

Temp assignments (Quest Components, Petro Canada Neighbours, VPI/JVS

Program, Wage Subsidy) April 2008-August 2009

North American Decal Markham, Ontario

Bilingual Customer Sales, & Service Representative September 2007 March 2008


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Cold Calls:

Working from list or researching potentional customers from internet or magazines.

Mailing out flyers, brochures and samples.

Inside Sales Report:

Checking e-mails on a regular basis, responding accordingly.

Signing off dockets on proof approvals.Printing out Packing Slips, Sales Orders and Warehouse Releases.

Filing:

Pulling old and current dockets.Filing of Accounts Payable Invoices, dockets, numerically and alphabetically.

Blueprints and Schematic Part Designs:

Transferring of blueprint, schematic part measurements, dimensions, description, detailsand instructions to Excel spread sheet for John Deere parts.

Customer Base:

Maintaining customer base with follow up calls and emails.Reception Coverage:

Covering for receptionist while on break, sick or on vacation, answering and transferringincoming calls.

Helped design, create bumper sticker with company name and products.

Temp assignments February-August 2007

Kidde Canada Inc. Markham, Ontario

Bilingual Customer Sales & Service Representative May 2006 - January 2007

Receive, enter faxed & e-mailed orders, check inventory, confirm pricing with Excel

spreadsheet (price list), on hoses, hardware, nozzles, foam, fire safety products and

accessories.Follow up with customers by phone, e-mail, fax acknowledgment of order, print 4 part

packing lists, complete credit/inventory adjust forms for refund/exchange request,

damaged goods, missing or wrong product for customers, filing, track turn backs andsales.

Participated in weekly team meetings and company events.

Assisted with annual inventory count.

Prepared catalogs, pamphlets, brochures, safety data sheets, all relevant literature forexisting Customers, Vice President, Regional Managers, Outside/Inside Sales Reps and

potentional new customers.

Meet customers needs by responding to questions about products, WHMIS, technicaldata, photocopying or e-mail details of order status and tracing orders etc.

Participated in board meetings when asked and required to.

Maintaining office supply and equipment needs for the department.Included business cards in literary paraphernalia for Customers and Sales

Representatives in their department.

Assisted with special administrative projects as requested.

Maintained and updated filing systems.


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Worked in cooperation with other departments, Sales, IT, Commercial, Industrial and

Residential whenever applicable.

Team Player

YMCA Training Program & Temporary assignments December 2005 April 2006

Bell ExpressVu Limited Partnership Inc. North York, Ontario

Customer Sales, Service, Billing & Technical Support July 1998 - November 2005

Duties:

Handled a variety of calls, Inbound/Outbound in English and French.

Assisted Customers with General/Promotional Info, Sales, Billing/Adjustments,Installation/Service Appointments, and Technical Support.

Responded to correspondence in English by phone, e-mail or fax.

Sent faxes, e-mails, literature, memos and letters to customers, assisting Correspondence

Team when necessary.

Assisted Marketing Dept. with Fathers Day Promotion. Demonstrated, explainedproducts at kiosk in mall; responded to Customers inquiries, provided relevant

information and literature.Aided Billing Dept. with customers request for adjustments/credits through company

Intranet, via online (paperless) billing applications.

Supported Revenue & Retention Team by helping to bring Churn down, as well assistedwith monthly, quarterly, annual targets, saving and preventing Customers from going to

competition.

Assisted Training Dept. with training and shadowing of new CSRS.

Participated in Team Meetings, Special Events & Company Functions.Aided National Install Dept. with installation bookings & appointment follow ups.

Helped improve service level from 56% to 85%.Assisted MDU Dept. with Activations, Tech. Support, Billing, & general info.Part of High Priority Queue assisted with Bell Bundle and One Bill Promos.

August 2002 MTD ARS 2nd Highest Percentage on Team.

July 2002 ARS Wall of Fame Honoree.Runner-up to Employee of the Millennium.

Team Player

Canada Sportswear, Weston, Ontario

Bilingual A/R Credit & Collections Clerk 1996-1998

Responsibilities included:

Answering of phone calls in French & English.

Entering and approving of orders.Collection of funds, credit approval.

Assembly of sample catalogs for customers.

General office duties i.e. sending faxes, photocopying, filing.


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EDUCATION:

2002: Business Development Course Paul McCabe & Associates, North York, Ontario

(Certificate Awarded).1995: Basic Electronics Course Seneca College, North York,Ontario.

1989: Systems & Procedures Course Koffler Academy, Toronto, Ontario

(Certificate Awarded).

1984: Newtonbrook Secondary High School, Willowdale, Ontario

(Grade 12 Diploma)

AWARDS:

2006 Kidde Canada Inc. Ace Recognition Certificate.

1998-2005 Bell ExpressVu Limited Partnership Perfect Attendance, Punctuality,

Sales Recognition, 5 Year Service Awards, Outstanding Team Acknowledgment.

INTERESTS & HOBBIES:

Cameras, Computers, Photography, Film, Movies, Music, Reading.

*References available upon request

Documents

Current Updated 2010 Resume