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1
Current Status and Perspective of E-Governance in Taiwan
Dr. Yu-Hsieh SungDeputy Minister
Research, Development, and Evaluation CommissionThe Cabinet, Taiwan (R.O.C.)
September 2, 2009
2
Outline
1. Background2. What Has Been Done3. Next Phase 4. Conclusion
3
1.1 e-Readiness in Taiwan
62.37%Cable TV110.30%Mobile Phone Users66.41%Broadband Households76.10%Households Connected68.51%Broadband Population71.80%Internet Population
Penetration RateItemsJan 2009
Source: 1. Taiwan Network Information Center2. Foreseeing Innovative New Digital Services 3. National Communications Commission
4
1.2 Roadmap for Taiwan e-Government
Infrastructure Development and Penetration(1997~ 2000)
On-line Services Development(2001 ~2004)
Integrated Services(2005 ~2008)
Intelligent Taiwan(Starting 2009)
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1.3 e-Government Ranking of Taiwan According to “the Global E-Government Report,”Taiwan has been ranked Top 3 by Brown University of the U.S.A. since 2004
Year 2005Year 2004 Year 2006 Year 2007
1
Taiwan
2
Singapore
United States
3
United States
1
Taiwan
2
Singapore
United States
3
United States
1
South Korea
2
Taiwan
United States
3
Singapore
1
South Korea
2
Singapore
United States
3
Taiwan
Year 2008
1South K
orea
2
Taiwan
United States
3
United States
6
The e-Government Portal( www.gov.tw)
Government Service Network
Government Certification Authority
e-Procurement Service e-Tax Service
Official Document Interchange
e-Motor Vehicle Service e-Village Service-- Bridging Digital Divide
e-Job Service
2.1 Key e-Government Programs
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2.2 Electronic Official Document Exchange (G2G)
Government Certification Authority(GCA)
Sending Unit
Internet
e-Official Document
•Private key•Certificate
Digital signature/encryption
e-Official Document
Verify signature/Decryption
Receiving Unit
•Private key•Certificate
IC Card IC Card
Exchange Center
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2.3 Government Procurement Online(G2B)
• Government agency posted close to 1.9 million tender announcements
• There are 853,928 cases ofonline bidding, and more than 2.1 million bidding information download.
• Save up to NT$1.2 billionper year
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Percentage of Online Tax Filing (OLTF)
45.31%50.33%
54.68%
64.70%
34.59%
21.06%
14.46%
0%
10%
20%
30%
40%
50%
60%
70%
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009
2.4 Online Income Tax Filing (G2C)In 2009, 64.70% of 4.8 million taxpayers filed individual income taxvia Internet
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2.5 Bridging Digital Divide
Establishing 233 digital opportunity centers in different areas
Keelung City71.1%
> 75%71% ~ 75%60% ~ 70%50% ~ 60%
Taipei City71.6%
Taipei County70.9%
Taitung County61.8%
Pingtung County56.0%
Kaohsiung County58.2%
Tainan County58.0%
Taoyuan County69.6%
Hsinchu County68.0%Miaoli County
64.1%
Changhoa County56.9%
Taichung County 66.8%
Hualien County61.8%Nartou County
58.5%
Yilan County62.1%
YunlinCounty53.2%
Chiayi County52.2%
Penghu County55.4%
Internet UserAverage at 65.6%
Kaohsiung City66.3%
Tainan City67.4%
Chiayi City 67.2%
Taichung City73.3%
Hsinchu City75.5%
Kinnen County 61.3%
Leinchiang County67.5%
Oct. 2007
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3.1 Next Phase e-Government
Next Phase e-Government: (5) I GovernmentNext Phase e-Government: (5) I Government
Integrative
Innovative
Interactive Individual
Instant
Enhance public values, andestablish trusted and connected society
Enhance public values, andEnhance public values, andestablish trusted and connected societyestablish trusted and connected societyVision
Provide Multi-Channel Services;Enrich Quality Life-Style
Strengthen Citizen Interaction;Broaden e-Participation
Prevail Informative Services;Enhance Social Care
Goals
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3.2 Incorporating Web 2.0 Services
instant instant
messagemessage
insight insight
exchangeexchange
spatial spatial
datadata
information information
referralreferral
photo photo
sharingsharing
video video
presentationpresentation
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3.3 G2A to G2G Segmented Services
G2Employee
G2Association G2Business
Provide Multi-Channel Services; Enrich Quality Life-Style
E-GOVG2Customer
G2Dis-advantagedG2Foreigner
G2Government
Prevail Informative Services;Enhance Social Care
Strengthen Citizen Interaction;
Broaden e-Participation
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3.4 e-Housekeeping Service as an Example
Step 1: Register andDownload Program
Step 2: Activate instant message service (Pop-out screen)
Step 3: Click and query/transact
Water bills
Telephone bills
Electricity billsParking fees
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3.5 From e-Government to e-Governance
Efficient/EffectiveEfficient/EffectiveGovernmentGovernment
e-Governance
e-Government
e-Administration
Better Better AccountabilityAccountability
•Performance evaluation
•Information disclosure
•Process disclosure
•Public supervision
e-Participation
•Listen to the public•Policy disclosure•Public participation
Better Better Policy MakingPolicy Making
e-Services
Better Better TransparencyTransparency
•Information Integration•A Single Portal
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4. Conclusion
Target Users e-Gov DNA Better Governance
Information Reform
Innovative Service
Performance Management
Segmented Service
Proactive Service
Seamless Service
Citizen-Centric Service
Business
Citizen
Government Employee
Portable Devices: smart phone、PDA phone、etc.
D(Device)
N(Network)
A(Application)
Wireless Network:Wi-Fi、WiMAX
Web2.0 Proactive Services
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Thank you for your attention
For more information: www.rdec.gov.tw