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Cultural Competency
Moya TekluSociety of Ontario Adjudicators & Regulators November 6, 2014
What is the ALLY Campaign?
• Empowers employees to combat discrimination by providing knowledge, skills and confidence to: – see past own privilege– develop understanding of
experiences of colleagues and patients who face discrimination
– recognize overt and covert discrimination
– interrupt instances of discrimination
Why launch the ALLY Campaign?
• Quality care is equitable care • Workplace harassment and
discrimination can lead to adverse health outcomes for employees
• Legislative compliance– Human Rights Code – Occupational Health and
Safety Act– Excellent Care for All Act
What is an ALLY?
ALLY BYSTANDER
Thinks about impact of own behaviour
Unaware of impact of actions (or inactions)
Takes time to listen Does not listen
Acknowledges and affirms people’s experiences
Denies or minimizes people’s experiences
Speaks out against inappropriate behaviour
Lets inappropriate behaviour occur without intervention
Works to remove systemic barriers
Accepts the way things are as “normal”
Makes mistakes and learns from them
Makes excuses -- Unwilling to learn (and unlearn)
How does one become an ALLY?
Step 1 - Learn
I know …
discrimination when I see/hear _______________.
homophobia when I see/hear _______________.
racism when I see/hear _______________.
transphobia when I see/hear _______________.
ableism when I see/hear _______________.
Step 2 - Reflect
Read through each statement and consider whether the statement applies to you.
YES NO
I can kiss my partner goodbye at the airport and be confident that onlookers will either ignore us or smile.
I can plan to attend social events and not worry about whether they are wheelchair accessible.
I walk alone when it’s dark and do not fear for my safety.
I see people of my race represented at all levels of my workplace.
When I complete a survey, questionnaire or intake form, my gender is represented by a check box.
I can tell my boss and coworkers about my mental health status without fear of losing my job.
STEP 3 – Practice
• Subtly model bias-free language/behaviour • Appeal to common values and principles that
guide the organization • Assume good intent • Explain the impact of the comment/conduct • Refer to your own learning/journey • Call on the person’s higher principles • Ask a clarifying question • Use non-verbal signals • Be direct
Measuring Change
• Include Me! 2013 Workforce Census
• Measuring Health Equity - Patient Demographic Data Collection
• E-Learning Survey Results
• Anecdotal Evidence