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August 2013
www.novascotiaimmigration.ca
Cultural Competence Resources for Nova Scotia Employers
Organizational cultural competence, as defined by Citizenship and Immigration Canada, is “the demonstrated capacity of an organization to work effectively with culturally diverse populations, through explicit integration of cultural diversity into all aspects of its organizational values, structures, policies and practices.”1 Understanding and respecting one another’s culture is critical for effective working relationships in any organization – especially when it comes to communication. The Nova Scotia business environment is becoming progressively more diverse, creating both opportunities and challenges for employers. Ensuring that your enterprise is prepared to capitalize on diversity within the organization and effectively communicate with culturally diverse clients is key to success in Nova Scotia’s rapidly changing economy.
Cross-cultural training in your workplace can help ensure a smooth transition for an individual coming from a different culture, and will promote cultural awareness and diversity in your team. Ensuring a welcoming workplace for new employees helps employers engage and retain a more diverse and productive workforce.
This resource guide provides information on cultural competency training for employers as well as resources available in Nova Scotia and online to help employers make sure that their businesses are prepared to excel in the 21st century business environment.
1 Van Ngo, H. (2010). Cultural Competence: A guide to organizational change. Citizenship & Immigration Canada. Retrieved from http://www.albertahumanrights.ab.ca/documents/pubsandresources/CulturalCompetencyGuide.pdf
August 2013
www.novascotiaimmigration.ca
Cultural Competence Training in Nova Scotia
Immigrant Settlement and Integration Services (ISIS) Paul Pickering, Workplace Culture Coordinator www.isisns.ca p. (902) 406 8614 f. (902) 423 3154 e. [email protected] Suite 2120 (2nd floor), Mumford Professional Centre 6960 Mumford Road Halifax, NS B3L 4P1
ISIS is the largest immigrant-serving agency in Atlantic Canada. ISIS provides settlement services and training for Nova Scotia immigrants and works with Nova Scotia employers to support them in hiring and retaining immigrants. The Workplace Culture Program has a range of free cross-cultural awareness and communication services targeted to the needs of employers hiring immigrants. The Workplace Culture Assessment Tool, Building Cultural Competence workshops and the Workplace Culture Diversity Series Workshops are just a few of the services provided.
Intercultural Training Solutions for Global Organizations Denise DeLong BA, Dip TESL , MEd. International/Intercultural p. (902) 414 4840 e. [email protected]
Denise Delong offers customized assessment and workshops for organizations that want to recruit and retain intercultural and local employees. Denise is an Intercultural Development Inventory (IDI) Certified Administrator, and provides coordination for valid, reliable intercultural assessments and follow up debriefs, as well as communication workshops for individuals or teams.
Logical Minds Consulting Janet Rhymes & Darren C. Brown www.logicalminds.ca
p. (902) 433 0449 f. (902) 433 0368 e. [email protected]
Logical Minds Consulting provides cultural competence and intercultural effectiveness training for a variety of audiences, and can cater training to your organization’s needs. Services provided include: assessments, learning guides, group seminars, and workshops to train organizational representatives to deliver their own cultural competence training.
August 2013
www.novascotiaimmigration.ca
Robert S. Wright, MSW, RSW www.robertswright.ca p. (902) 443 0192 f. (902) 443 6729 e. [email protected] 800-1701 Hollis Street (Founders Square) Halifax, NS B3J 3M8
Robert S. Wright has a rich history working with culture and race issues, both through clinical work and training. Available services include: workplace cultural competence and cultural safety assessment; cultural competence workshops and training (half-day, full day, multi-day); facilitated development of cultural competence, cultural safety, discrimination and harassment workplace policies and procedures; workplace mediation and alternative dispute resolution services; and HR consulting and coaching.
Culture & Diversity Consulting for Our Colourful World Stephanie Douglas www.stephdouglas.com e. [email protected]
Stephanie Douglas offers workshops in a variety of different formats catered to the needs of particular organizations, including organizational gap analysis, cross-cultural awareness and communication competencies, and HR best practices.
Mohamed Yaffa p. (902) 473 1326 c. (902) 233 4421 e. [email protected]
Mohamed Yaffa is an adult educator who has worked in the field of diversity for over a decade. He specializes in developing organizational diversity awareness, cultural competence education and diversity capacity building. He is experienced in working with leadership, program developers, decision makers and direct service providers. Specific areas of works have been attitude change, community engagement and organizational culture.
Rene Robichaud p. (613) 422 7684 c. (819) 664 5543 e. [email protected]
Rene offers half or a full day customized training sessions on cultural competency and cultural safety, in English and French, using an experiential learning approach, videos, small group exercises, Powerpoint, and other materials.
August 2013
www.novascotiaimmigration.ca
Online Resources
Government of Nova Scotia www.novascotia.ca/psc/employeeCentre/diverseWorkforce/toolkit.asp
The government of Nova Scotia has several documents available for consideration, including tips for reducing cultural bias during interviews, a cultural competency guide, and a diversity checklist.
Cultural Competence Guide for Primary Healthcare Professionals in Nova Scotia http://www.healthteamnovascotia.ca/cultural_competence/Cultural_Competence_guide_for_P
rimary_Health_Care_Professionals.pdf This cultural competence guide created by the Nova Scotia Department of Health and Wellness provides an overview of cultural competence for the healthcare field.
Skills Online NS www.skillsonlinens.com
Users can access online learning materials, including a free course on Fundamentals of Cross Cultural Communication.
Welcoming Workplaces http://workplaceinitiatives.novascotia.ca/documents/Welcoming_Workplaces_2012.pdf
This document provides support and advice to Nova Scotia employers looking to hire immigrant employees.
Compiled by: Nova Scotia Office of Immigration
www.novascotiaimmigration.ca p. (902) 424 5230 f. (902) 424 7936 e. [email protected]
