Cultivating America’s Greatest Resource: Peopleser-national.org/wp-content/uploads/2015/05/SER-2015-Conference-… · Learn why fad diets don’t work and more about how to use

SER-Jobs for Progress National, Inc.Annual Conference | May 26-28, 2015

Omni Mandalay Hotel - Las Colinas | Irving, Texas

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Cultivating America’s Greatest Resource:

People®

2 SER National Conference SER: Service, Employment, Redevelopment

Agenda 2015®

Tuesday, May 26 Pre-Conference Meetings10:00 am – 6:00 pm Shoes for Crews – SER SCSEP Participants ................................................................................. Bengal

12:00 pm – 6:00 pm Registration ....................................................................................................................... Rangoon Foyer

2:00 pm – 5:00 pm SCSEP Pre-Conference Session: Teamwork for Today’s Job Market ........................................ RangoonIn this fast-paced and fun workshop you will learn the skills to become a high-performance team member. Teams are critical to success and progress of businesses and organizations. Would you expect a carpenter to begin work without the proper tools to build? Then why does corporate America expect and demand that teams produce results without proper consideration? After completing this course you will understand the three critical components of a high-performance team. Design, Charter and Relationship are the foundation to becoming a successful team.Presenter: Chip Wilson, CEO, 360 SolutionsSuggested Audience: SCSEP Participants, General Attendees

2:30 pm – 4:30 pm SER Partners Meeting .....................................................................................................................Enjolie

1:30 pm – 4:30 pm SER National Board Committee Meetings ........................................................... Pegu, Mezzanine Level

8:00 am – 6:00 pm SER Conference Office ...............................................................................................................Andaman

Wednesday, May 27 7:00 am – 8:15 am Breakfast for Purchase ................................................................................................ Hotel Lobby Foyer

8:00 am – 5:00 pm Conference Registration ................................................................................................... Rangoon Foyer

8:00 am – 3:30 pm Shoes for Crews – SER SCSEP Participants .................................................................................. Bengal

8:30 am – 9:30 am Serving Up Socially Savvy Skills ............................................................................................... RangoonParticipants will learn tools for being polite and well-mannered towards all individuals within an organization; showing appreciation to people who have done a good job or who have helped them achieve something in life. The most essential skills being taught in this course are to respect and value others, live with integrity, and make others feel at ease.Presenter: Cathy Foxworth, Business Etiquette Coach & Trainer, Ms. Cathy’s H.O.M.E.Suggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

8:30 am – 9:30 am Emotional Intelligence - A Pathway for Personal Success: .................................................. Salon A & BPeople who attend this program will learn a set of principles that will change the way they view their lives as well as their performance on the job. Presenter: Chip Wilson, CEO, 360 SolutionsSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

8:30 am – 9:30 am Food Choices to Help Combat Obesity & Diabetes ......................................................................... NepalFood Tips, Cookbooks & Sampling for SeniorsLearn why fad diets don’t work and more about how to use foods, nutrients, MyPlate recipes, products and simple lifestyle strategies to help you meet your needs.

Agenda & WorkshopsNational Conference | May 26-28, 2015

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3May 26-28 ▪ 2015www.SER-National.org

Agenda 2015

SER’s 51th Anniversary ▪ 1964-2015

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Wednesday, May 27

Presenter: Meri Terese Racanelli, Food Scientist, Clinical Nutritionist, Goya Foods, Inc.Suggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

8:30 am – 9:30 am Census – Grant Writing I -Using U.S. Census Data to Improve Your Proposals ............................LashioIn this hands-on workshop you will learn how to find Census Bureau data to improve your grants. The information to be presented is particularly useful when trying to write a grant proposal to demonstrate the need for resources within a community or when trying to assess the needs and issues of a community. The focus is to learn how to use Census Bureau data effectively and efficiently to describe your community/client group in grant proposals and in community needs assessments. Presenter: Susana Guerra Privett, Data Dissemination Specialist, U.S. Census BureauSuggested Audience: SER Affiliates

9:45 am – 10:45 am Serving Up Socially Savvy Skills ................................................................................................ RangoonMs. Cathy’s H.O.M.E Etiquette Participants will learn tools for being polite and well-mannered towards all individuals within an organization; showing appreciation to people who have done a good job or who have helped them achieve something. The most essential skills being taught in this course are to respect and value others, live with integrity, and make others feel at ease.Presenter: Cathy Foxworth, Business Etiquette Coach & Trainer, Ms. Cathy’s H.O.M.E.Suggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

9:45 am – 10:45 am Emotional Intelligence - A Pathway for Personal Success ................................................... Salon A & BPeople who attend this program will learn a set of principles that will change the way they view their lives as well as their performance on the job. Presenter: Chip Wilson, CEO, 360 SolutionsSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

9:45 am – 10:45 am Food Choices to help Combat Obesity & Diabetes ...................................................................MartabanFood Tips, Cookbooks & Sampling for SeniorsLearn why fad diets don’t work and more about how to use foods, nutrients, MyPlate recipes, products and simple lifestyle strategies to help you meet your needs. Presenter: Meri Terese Racanelli, Food Scientist, Clinical Nutritionist, Goya Foods, Inc.Suggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

9:45 am – 10:45 am Census – Grant Writing I -Using U.S. Census Data to Improve Your Proposals ............................LashioIn this hands-on workshop you will learn how to find Census Bureau data to improve your grants. The information to be presented is particularly useful when trying to write a grant proposal to demonstrate the need for resources within a community or when trying to assess the needs and issues of a community. The focus is to learn how to use Census Bureau data effectively and efficiently to describe your community/client group in grant proposals and in community needs assessments. Presenter: Susana Guerra Privett, Data Dissemination Specialist, U.S. Census BureauSuggested Audience: SER Affiliates

11:00 am – 11:45 am Serving Up Socially Savvy Skills ................................................................................................ RangoonParticipants will learn tools for being polite and well-mannered towards all individuals within an organization; showing appreciation to people who have done a good job or who have helped them achieve something. The most essential skills being taught in this course are to respect and value others, live with integrity, and make others feel at ease.Presenter: Cathy Foxworth, Business Etiquette Coach and Trainer, Ms. Cathy’s H.O.M.E.Suggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

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Wednesday, May 27

11:00 am – 11:45 am Emotional Intelligence - A Pathway for Personal Success ................................................... Salon A & BPeople who attend this program will learn a set of principles that will change the way they view their lives as well as their performance on the job.Presenter: Chip Wilson, CEO, 360 SolutionsSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

11:00 am – 11:45 am Food Choices to help Combat Obesity & Diabetes ......................................................................... NepalFood Tips, cookbooks & sampling for SeniorsLearn why fad diets don’t work and more about how to use foods, nutrients, MyPlate recipes, products and simple lifestyle strategies to help you meet your needs. Presenter: Meri Terese Racanelli, Food Scientist, Clinical Nutritionist, Goya Foods, Inc.Suggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

11:00 am – 11:45 am Using LMI for Better Choices….WIOA Style ...................................................................................Lashio The Texas Model: This workshop will discuss the type of data and how it is used to make local and regional decisions regarding target industries and occupations. In addition, how that data matches up against the new Workforce Innovation and Opportunities Act (WIOA). Presenters: Judy McDonald, Executive Director, Workforce Solutions for Tarrant County, andJann Miles, Strategic Unit Director, Workforce Solutions for Tarrant CountySuggested Audience: SER Affiliates, General Attendees

12:00 pm – 1:30 pm SER SCSEP Luncheon ...................................................................................... Las Colinas Ballroom D-FSponsored by: Altria, AT&T, ExxonMobil, Pfizer, Southwest Airlines and TargetKeynote: Andres Alcantar, Chairman, Texas Workforce CommissionMaria Marin, Motivational Guru, Voice of Empowerment• Confidence, Finding it and Living it • What It Takes To Build Confidence • Where Do Your Insecurities Come From? • Learn How To Trust Yourself Now • Be Confident in Business

2:00 pm – 5:00 pm SER National Board of Director’s Meeting .....................................................................................Enjolie

2:00 pm – 3:00 pm Affordable Care Act ..................................................................................................................... RangoonUnderstanding the Affordable Care Act: Who Qualifies and Where to Apply, Special Enrollment and New Open Enrollment PeriodPresenter: Eduardo Pena, ACA Navigator, Community Council of Greater Dallas Suggested Audience: SCSEP Participants, General Attendees

2:00 pm – 3:00 pm Wallet Wise Credit .................................................................................................................. Salon A & BHow does credit works? What do I need to do to improve my credit? Can I fix credit reporting mistakes? In this workshop attendees will learn the main points of applying, fixing and maintaining good creditPresenters: Lily Trevino and Sarah Rhoten, SER National StaffSuggested Audience: SCSEP Participants, General Attendees

2:00 pm – 3:00 pm Veteran Benefits and Services ......................................................................................................... NepalAbout one quarter of the nation’s population is potentially eligible for VA benefits and services because they are veterans, family members or survivors of veterans. In this session, you will learn about the Department of Veterans Affairs benefits, state and local benefits and services and will be able to identify basic eligibility requirements and how to properly refer veterans to these benefits.

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Wednesday, May 27

Presenters: Tracy Little, Director, Veteran Services, Dallas County and Lt. Col. (Ret.) James Wheeler, Consumer Affairs Officer, Dallas Veterans Administration HospitalSuggested Audience: SCSEP Participants, General Attendees

2:00 pm – 3:00 pm Ensuring Access to Medicines for Vulnerable Latinos who may be Unemployed or Underemployed .... .........................................................................................................................................................Lashio

Access to medicines is a cornerstone of Pfizer’s commitment to health care. For more than 25 years, Pfizer has offered prescription assistance programs to help eligible patients get access to their Pfizer medicines. Today, this assistance is provided through Pfizer RxPathway®, which helps eligible patients get access to their Pfizer medicines by offering a range of support services, including insurance counseling, co-pay help, providing Pfizer medicines for free or at a savings, and more.Presenter: Roy Cosme, President, Arcos Communications, Pfizer RxPathwaysSuggested Audience: Case Managers and Coordinators

3:15 pm – 4:15 pm Stabilizing The Workforce Through An Underserved Population .............................................. RangoonThe Mature Workforce coupled with their disability factors are stabilizing our nation’s workforce through their low turnover statistics, transferrable skills and knowledge, work ethics, management through mentoring styles, leadership strengths, maturity and dedicated commitment.Presenter: Patricia Arps, Business Relations Coordinator for West Texas, DARSSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

3:15 pm – 4:15 pm Social Media 101: What is all the fuss about? (Part 1) ......................................................... Salon A & BMaybe you’ve seen your son, daughter, nephew, or grandchildren constantly playing with that phone, and wondered what it is that has them so attached to their devices? Or maybe you’ve discovered that Facebook, Twitter, and LinkedIn are great ways to keep in touch with old friends and colleagues. But did you know that social media is more than just a “social” medium? Learn how social media can help you expand your professional network, outreach to the community, and promote the good work you’re doing in the community. You’ll walk away from this workshop with tangible skills to go out and reach thousands of potential supporters at no cost to you or your organization. Presenter: Chip Wilson, CEO, 360 Solutions, and Brian Marques, Director of Network Initiatives, SER NationalSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

3:15 pm – 4:15 pm The Art of Negotiation ..................................................................................................................... NepalIn this workshop you will learn skills that will empower you with:• The Golden Rule Of Negotiation• Psychological Side of Negotiation• Your Expectation Determines Your Outcome • Negotiating In Your Personal Life• What Makes a Good Negotiator • Negotiating Your Salary • The Importance of Body Language • Win-Win Tactics Presenter: Maria Marin, Motivational Guru, Voice of EmpowermentSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

3:15 pm – 4:15 pm Cardio Pulmonary Resuscitation (CPR) Training (Part 1) ..............................................................LashioWe are a company that believes in giving people a second chance at life. We pride ourselves in “providing professional services” to everyone. We know the importance of equipping everyone with the skill in saving

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Wednesday, May 27

their father, mother, child, friend or your fellow man in times of an emergency.It is a nurse-owned company with over 30 years of experience. We are C.E.R.T. trained and ready to serve.Presenter: Pauline Hall, CPR Trainer, Souder MedicalSuggested Audience: SER Affiliates, Participant Staff, Case Managers, Coordinators, General Attendees

4:30 pm – 5:30 pm Wallet Wise Credit ...................................................................................................................... RangoonHow does credit works? What do I need to do to improve my credit? Can I fix credit reporting mistakes? In this workshop attendees will learn the main points of applying, fixing and maintaining good creditPresenters: Lily Trevino & Sarah Rhoten, SER National StaffSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

4:30 pm – 5:30 pm Social Media 101: What is all the fuss about? (Part 2) ......................................................... Salon A & BMaybe you’ve seen your son, daughter, nephew, or grandchildren constantly playing with that phone, and wondered what it is that has them so attached to their devices? Or maybe you’ve discovered that Facebook, Twitter, and LinkedIn are great ways to keep in touch with old friends and colleagues. But did you know that social media is more than just a “social” medium? Learn how social media can help you expand your professional network, outreach to the community, and promote the good work you’re doing in the community. You’ll walk away from this workshop with tangible skills to go out and reach thousands of potential supporters at no cost to you or your organization. Presenters: Chip Wilson, CEO, 360 Solutions, and Brian Marques, Director of Network Initiatives, SER NationalSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

4:30 pm – 5:30 pm How to Communicate with a Person with a Disability .................................................................... NepalMost people want to show respect and sensitivity to people with disabilities but, more often than not, they simply don’t know how. Presenters: Mary Jane Saenz, M.S., CRC Business Relations Consultant, Department of Assistive and Rehabilitative Services;Bryan Baldwin, Employment Assistance Specialist, Department of Assistive and Rehabilitative Services Division for Blind Services; Susana Santillan, Deafness Resource Specialist, Department of Assistive and Rehabilitative Services;Rebecca Hernandez, Hearing Loss Resource Specialist, Department of Assistive and Rehabilitative ServicesSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

4:30 pm – 5:30 pm Cardio Pulmonary Resuscitation (CPR) Training (Part 2) ..............................................................LashioWe are a company that believes in giving people a second chance at life. We pride ourselves in “providing professional services” to everyone. We know the importance of equipping everyone with the skill in saving their father, mother, child, friend or your fellow man in times of an emergency.It is a nurse-owned company with over 30 years of experience. We are C.E.R.T. trained and ready to serve.Presenter: Pauline Hall, CPR Trainer, Souder MedicalSuggested Audience: SER Affiliates, Participant Staff, Case Managers, Coordinators, General Attendees

6:30 pm – 8:30 pm Chairman’s Welcome Reception ..................................................................... Las Colinas Ballroom D-FSponsored by: Comerica Bank, General Mills, General Motors, IBM and Verizon

Thursday, May 287:00 am – 8:15 am Breakfast for Purchase ................................................................................................ Hotel Lobby Foyer

8:30 am – 12:00 pm Conference Registration ................................................................................................... Rangoon Foyer

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Thursday, May 28

8:30 am – 9:30 am Wallet Wise Credit ...................................................................................................................... RangoonHow does credit works? What do I need to do to improve my credit? Can I fix credit reporting mistakes? In this workshop attendees will learn the main points of applying, fixing and maintaining good credit.Presenters: Lily Trevino and Sarah Rhoten, SER National StaffSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

8:30 am – 9:30 am 2-3-4 Financial Concept ........................................................................................................ Salon A & BIn this workshop you will learn how you can:• Create better strategies for your portfolio• Set short, interim and long-term goals• Potentially gain tax advantages for today and for the long-term• Have a better probability of achieving your goalsPresenter: Dan Balderston, Divisional Vice President, Retirement Planning Specialist, AXA Advisors, LLCSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

8:30 am – 9:30 am The Aging Workforce: Common Injuries and Reducing Risks ........................................................ NepalThis workshop will identify health and safety issues for the aging workforce, identify strategies to match physical abilities with essential job duties and we will discuss the most common injuries that aging workers experience and practical interventions to reduce risk to older workers.Presenter: Jenny Nunamaker, RN, BSN, Berkshire Hathaway Homestate CompaniesSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

8:30 am – 9:30 am Walmart One Job at a Time Revamp ..............................................................................................LashioFor all national One Job at a Time program staff, come learn about the changes being implemented to enhance the effectiveness, efficiency, and outcomes of the program. This workshop will cover training for participant incentive procedures, documenting and tracking matching funds, and best practices for coordination of supportive and wraparound services in your community. We’ll also share operating recommendations and success stories from the field. Don’t miss this workshop to maximize your individual impacts.Presenters: Brian Marques, Director of Network Initiatives, SER National and Philip Young, SER National Business Specialist, SER NationalSuggested Audience: Affiliates, , Case Managers, Coordinators, General Attendees

9:45 am – 10:45 am Reinventing Yourself at 55 .......................................................................................................... RangoonIn this workshop you will:• Explore your inner passion (what are you good at?)• Explore the options for new careers• Networking towards success • What’s your BRANDPresenter: Raul Villarreal, Area Manager, General Motors and SER National Board MemberSuggested Audience: Affiliates, SCSEP Participants, Case Managers, Coordinators, General Attendees

9:45 am – 10:45 am 55 + Fitness ............................................................................................................................ Salon A & BRegular cardiovascular activity will rev up your metabolism, help you lose or control weight, boost confidence and improve mood!Presenters: Janna Whitton, Tai Chi & Qigong Demonstrator/Instructor and Lou Zettler, President, Louis J. Zettler, III, Inc.Suggested Audience: SCSEP Participants, General Attendees

9:45 am – 10:45 am The Aging Workforce: Common Injuries and Reducing Risks ........................................................ Nepal

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This workshop will identify health and safety issues for the aging workforce, identify strategies to match physical abilities with essential job duties and we will discuss the most common injuries that aging workers experience and practical interventions to reduce risk to older workers.Presenter: Jenny Nunamaker, RN, BSN Berkshire Hathaway Homestate Companies Suggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

9:45 am – 10:45 am I DON’T QUIT (Part 1) ..................................................................................................................... Salon CThe empowerment performance, IDQ or “I DON’T QUIT.” is a worldwide initiative to motivate students through a real life narrative calling students to action while providing them with the tools needed to affect change within themselves and in their community. During the empowerment experience Raul shares his “slums-to-success” life story interpreted through various creative forms. The goal of the empowerment speech performance is to #Educate #Engage and #Activate!Presenter: Raul Magdaleno, Empowerment SpeakerSuggested Audience: Youth, General Attendees

11:00 am – 11:45 am Workforce “INNOVATION & OPPORTUNITY” A Call We Must Answer! ....................................... RangoonThe continuing evolution of the publicly funded workforce system is breaking new ground in 2015 with the advent of the Workforce Innovation and Opportunity Act. Never before have we witnessed such vast changes and inclusion of local input. This time, we have to get it right!Presenter: Laurie Bouillion Larrea, President, Workforce Solutions Greater DallasSuggested Audience: Affiliates, SCSEP Participants, Case Managers, Coordinators, General Attendees

11:00 am – 11:45 am The Individual Mandate and You ........................................................................................... Salon A & BThe Affordable Care Act (ACA) affects individuals covered by an employer health plan and those with individual coverage. This presentation will cover its impact on you and what is required to meet the Mandate.Presenters: Jesse Villarreal, Account Manager, Benefit Corp and Marc Pieroni, Managing Partner, Benefit CorpSuggested Audience: SCSEP Participants, Case Managers, Coordinators, General Attendees

11:00 am – 11:45 am Regional Economic Update: Slowing Ahead! .................................................................................. NepalThe Texas Economic Update: You will receive current information and data of different sectors of the economy and how the Federal Reserve Bank sees economic growth in the region going forward.Presenter: Jesus Cañas, Business Economist, Federal Reserve Bank of DallasSuggested Audience: Affiliates, SCSEP Participants, Case Managers, Coordinators, General Attendees

11:00 am – 11:45 pm I DON’T QUIT (Part 2) ..................................................................................................................... Salon CThe empowerment performance, IDQ or “I DON’T QUIT.” is a worldwide initiative to motivate students through a real life narrative calling students to action while providing them with the tools needed to affect change within themselves and in their community. During the empowerment experience Raul shares his “slums-to-success” life story interpreted through various creative forms. The goal of the empowerment speech performance is to #Educate #Engage and #Activate!Presenter: Raul Magdaleno, Empowerment SpeakerSuggested Audience: Youth, General Attendees

11:30 am – 2:00 pm SER MUJER Entrepreneurs Sale ...................................................................Las Colinas Ballroom Foyer

12:00 pm – 1:30 pm SER National Corporate Luncheon ................................................................... Las Colinas Ballroon D-FSponsored by: Anheuser-Busch, The Coca-Cola Company and Comcast Honorable Beth Van Duyne, Mayor, City of Irving, Texas

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Honorable Elba Garcia, Dallas County CommissionerHonorable Clay Jenkins, Dallas County Judge;Nicholas Lalpuis, Regional Administrator, ETA US DOLKeynote: Filemon Lopez, Senior Vice President, Strategic Operations, Comcast Cable

2:00 pm – 3:00 pm Distinguish Yourself with interview Essentials ......................................................................... RangoonDuring this workshop you will learn how to make a good impression in an interview. Knowledge of interview essentials can be a definitive edge that is recognized and rewarded. Through interactive activities, you will participate in Mock Job Interviews and learn the Proper Attire for dressing professionally and appropriately. Presenter: Cathy Foxworth, Business Etiquette Coach & Trainer, Ms. Cathy’s H.O.M.E.Suggested Audience: SCSEP Participants, General Attendees

2:00 pm – 3:00 pm The Trust Factor “Creating Win-Win Relationships” ............................................................ Salon A & B• Learn the core elements of trust.• Identify how we engage in collusive, weakening patterns of relating to others.• Experience a change of heart and know how to break out of collusive patterns.• Come to view others in a way that promotes unity, trust and goodwill.• Understand the three phases of interpersonal dialogue and practice the dialogue skills.• Commit to interacting with others in strengthening rather than weakening ways.• Develop the ability to confront poor performance and behavior problems.Presenter: Chip Wilson, CEO, 360 SolutionsSuggested Audience: SCSEP Participants, General Attendees

2:00 pm – 3:00 pm Food & Cooking Tips for Better Blood Pressure, Waistline & Mind ................................................ NepalFood Tips, Cookbooks & Sampling for SeniorsLearn about foods, nutrients, recipes, products and simple strategies to achieve a healthy blood pressure to give you a healthy body and mind.Presenter: Meri Terese Racanelli, Food Scientist, Clinical Nutritionist, Goya Foods, Inc.Suggested Audience: SCSEP Participants, General Attendees

2:00 pm – 3:00 pm Web/App Design/Social Media Etiquette ..................................................................................MartabanThe Dynamic and Exciting Industry of Digital Marketing: This powerful presentation provide you with insights into the dynamic and exciting industry of digital marketing. We will provide you with idea an overview of different opportunities in the digital marketing industry. This presentation will tell you: • What is digital marketing • What digital marketers do and why you should consider joining them • The different jobs available in digital marketing • How to prepare for your job hunt and land your first job • How to manage your career once you get started • What further resources you can consult to find out more about digital marketing Let’s talk business... and discuss how to best prepare yourself for a career in digital marketing.Presenters: Jennifer Bagley, CEO, CI Web Group, and Brian Marques, Director of Network Initiatives, SER NationalSuggested Audience: Youth, General Attendees

2:00 pm – 3:00 pm Accident Investigation ...................................................................................................................LashioThis session will deal with the investigation of an accident from the beginning of the incident through the

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course gathering the details, filing the claim, post-accident investigation and recovery of the individual(s). By looking at the incident, you will be guided through the process of an accident investigation, including on how to ask questions, documenting the incident, and filing the claims with the carrier. Presenters: Art Marquez and Phillip Andrews, Berkshire Hathaway Homestate CompaniesSuggested Audience: Case Managers, Coordinators, General Attendees

3:15 pm – 4:15 pm Distinguish Yourself with Interview Essentials .......................................................................... RangoonDuring this workshop you will learn how to make a good impression in an interview. Knowledge of interview essentials can be a definitive edge that is recognized and rewarded. Through interactive activities, you will participate in Mock Job Interviews and learn the Proper Attire for dressing professionally and appropriately. Presenters: Cathy Foxworth, Business Etiquette Coach & Trainer, Ms. Cathy’s H.O.M.E.Suggested Audience: SCSEP Participants, General Attendees

3:15 pm – 4:15 pm The Trust Factor: Creating Win-Win Relationships ............................................................... Salon A & B• Learn the core elements of trust.• Identify how we engage in collusive, weakening patterns of relating to others.• Experience a change of heart and know how to break out of collusive patterns.• Come to view others in a way that promotes unity, trust and goodwill.• Understand the three phases of interpersonal dialogue and practice the dialogue skills.• Commit to interacting with others in strengthening rather than weakening ways.• Develop the ability to confront poor performance and behavior problems.Presenter: Chip Wilson, CEO, 360 SolutionsSuggested Audience: SCSEP Participants, General Attendees


3:15 pm – 4:15 pm Small Business Administration Helping Americans Start, Build and Grow Businesses ............ Salon CSBA will be sharing the inspiring message of the Small Business Administration a Federal agency that helps Americans start, build and grow businesses. Through an extensive network of field offices and partnerships with public and private organizations, SBA delivers its services to minorities and the aging population throughout the United States. Also, providing information on counseling, training, capital, contracting, disaster assistance, business advocacy, local directories and more.Presenters: Yolanda Olivarez, Regional Administrator, U.S. Small Business Administration, andAhmad Goree, Economic Development Specialist, U.S. Small Business AdministrationSuggested Audience: SER MUJER Participants, General Attendees

3:15 pm – 4:15 pm Early Return to Work .......................................................................................................................LashioLearn on why a return to work program is recommended and the advantages of bringing employees back to work that ultimately affect the control of workers compensation claim cost.Presenters: Candace May and Emily Erpelo, Berkshire Hathaway Homestate CompaniesAttendance suggested of Case managers, Coordinators

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4:30 pm – 5:30 pm Distinguish Yourself with Interview Essentials .......................................................................... RangoonDuring this workshop you will learn how to make a good impression in an interview. Knowledge of interview essentials can be a definitive edge that is recognized and rewarded. Through interactive activities, you will participate in Mock Job Interviews and learn the Proper Attire for dressing professionally and appropriately. Presenter: Cathy Foxworth, Business Etiquette Coach & Trainer, Ms. Cathy’s H.O.M.E.Suggested Audience: SCSEP Participants, General Attendees

4:30 pm – 5:30 pm The Trust Factor: Creating Win-Win Relationships ............................................................... Salon A & B• Learn the core elements of trust.• Identify how we engage in collusive, weakening patterns of relating to others.• Experience a change of heart and know how to break out of collusive patterns.• Come to view others in a way that promotes unity, trust and goodwill.• Understand the three phases of interpersonal dialogue and practice the dialogue skills.• Commit to interacting with others in strengthening rather than weakening ways.• Develop the ability to confront poor performance and behavior problems.Presenter: Chip Wilson, CEO, 360 SolutionsSuggested Audience: SCSEP Participants, General Attendees


4:30 pm – 5:30 pm Legislative Tool Kit .........................................................................................................................LashioA simple guide to help you know and understand the legislative process. A group of several useful tools that will help you use the legislative system to your advantage.Presenters: Julian Martinez, Director of Program Development and Tony Morales, Director of Human Resources, SER NationalSuggested Audience: SER Affiliates, General Attendees

4:30 pm – 5:30 pm SCSEP Roundtable Exchange ....................................................................................................MartabanAll SCSEP staff is invited to share in this open dialogue discussion. This is your opportunity to share ideas, procedures, suggestions, and discuss challenges. Come ready with your ideas! We will cover topics such as: Recruitment, Enrollment, Re-certifications, working with difficult participants or Host Agencies, etc…. Here is your opportunity to network and be heard by SER National. Please come ready to openly share your experiences with SCSEP administration. Presenters: SER National SCSEP StaffSuggested Audience: Case Managers, Coordinators

6:00 pm – 7:00 pm Pre-Dinner Reception – Cash Bar .................................................................Las Colinas Ballroom Foyer

7:00 pm – 11:00 pm President’s Dinner & Dance ...................................................................................Las Colinas BallroomSponsored by: Ford Motor Company Found, MillerCoors, PepsiCo and WalmartJoe Avila, Community Outreach Manager, Ford Motor Company FundAffiliate of the Year Award PresentationIgnacio Salazar, President & CEO, SER-Jobs for Progress National, Inc.

Cuban Jazz Project 9:00 pm – 11:00 pm

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SER-Jobs for Progress National, Inc.

Annual Conference Sponsors

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Cultivating America’s Greatest Resource: Peopleser-national.org/wp-content/uploads/2015/05/SER-2015-Conference-… · Learn why fad diets don’t work and more about how to use