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Join us on CSS CSS Guide V2 - 03/2016

CSS Guide - neopost.ca · CSS Guide FUNCTION BENEFIT Centralizes and displays all courier prices, services and delivery time comparisons on a single screen Reduction in paid hours

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CSS CSS Guide

V2 - 03/2016

2Ship is a scalable, web-based, multi-courier shipping

application that integrates all of an organization’s shipping

accounts into a single platform.

Key Features• Web-based

• Real-time tracking

• Courier centralization

• Customized reports

• Real-time savings

• Minimal IT requirement

• Instant lookup

• Standardized process & visibility

CSS Guide

FUNCTION BENEFIT

Centralizes and displays all courier prices, services and delivery time comparisons on a single screen

Reduction in paid hours spent searching for the best rates and operating multiple systems. Learning curve for staff is limited to one, rather than several platforms

Adds new locations and users without additional overhead to allow user access from anywhere

Gain higher level of visibility to shipping patterns. Processing time reduced by shipping from anywhere, anytime

Tracks all shipments in real-time and sends email alerts on the status of the shipments

Reduction in paid hours spent tracking packages. Increased level of service to external and internal customers

Stores all shipping-related information in an online database, including recipient information

Instant access to all shipping addresses and shipping history for future access and proof of shipment. Information is never purged

Generates reconciliation and customized reports to track spending

Cost savings realized through auditing and managing all courier invoice charges and analyzing revenue leakage

Enables administrator to set policy enforcements, restrictions and privileges to users on visibility and functionality

Control over “who” can use “what” service to remove guesswork and save on shipping costs

What Does It Do?

22Ship

CSS Guide2Ship

What To Look For• Using multiple parcel, LTL, or same-day carriers (systems, web portals)

• Having multiple shippers (occasional/regular)

• Having reconciliation challenges (carrier initial quote vs. actual charges)

• Having concerns regarding current rates (rate shopping)

• Having security and auditing concerns

• Manually entering data into and exporting from their shipping system

• Filling out courier request forms and waybills manually

• Using MAS and high end mailing systems

• Unable to spot check and reconcile carrier invoices

• Having no control over shipping services used by employees and suppliers

Who To Target• Businesses who ship more than 5 parcels a day

• Businesses who ship on behalf of other businesses

• Businesses with multiple locations

• Businesses that also ship to the U.S.

• Businesses who have locations on both sides of the border

• Businesses that currently have gaps between order and distribution systems

2Ship Sales Tools

32Ship

GMC Inspire is an enterprise communication platform that

enables businesses to engage their customers with relevant

personalized messages, at the right time, and through their

preferred channel. GMC Inspire helps businesses build lifetime,

profitable customer relationships.

Key Features• Multichannel capabilities

• Single platform

• Transforms recipient experiences

• Compatible with any data source

• Cloud scalability

• Customer preference management

• Streamline communication processes

• Business user control

FUNCTION BENEFIT

Creates highly personalized, interactive communications Increased customer loyalty, reduced churn rate

Automatically creates, formats and delivers communications across both digital and traditional channels, i.e. web, email, mobile, print social media

Reduced delivery costs and increased operational efficiency

Tracks and manages production in real-time Errors are captured and rectified immediately

Captures, tracks and manages customer responses and automatically generates follow-up, relevant communications

Customer responses can be measured and evaluated to determine what worked and how future communications can be improved. Increased customer loyalty

Designs dynamic communications while controlling content to ensure compliance and brand consistency

Increased accountability, monitoring and control of every process of the communication lifecycle

Enables businesses to capture and understand individual buying motivators and preferences

Customer base can be more accurately segmented to provide a better targeted campaign and increased response rate

Works with legacy applications Reduced time and costs associated with building new applications from scratch

What Does It Do?

4GMC INSPIRE

CSS Guide

INSPIRE

CSS GuideGMC INSPIRE

What To Look For• Companies with the need to design customer communications on the fly

• Companies with multiple databases and limited sharing

• Companies with multiple output files where there is a need for consolidation

• Companies with the need for varied output channels (i.e. tablet, phone, web)

• Companies with the need for end-user preferred output channel

• Companies operating in a rapidly changing customer output environment

• Companies who have a strict approval process requirement for document design

Who To Target• Fortune 500 Companies

• Existing PrintMachine customers

Verticals to focus on:

• Insurance

• Financial Institutions

• Print Service Providers

• Utilities

• Retail

GMC Sales Tools

(Banking, Wealth Management, Credit Unions, Investments Services)

5GMC INSPIRE

Key Features• Easy-to-configure

• Efficiency

• Enhanced Communication

• Performance

• Intuitive User Interface

• Cost Savings

• Collaborative

• Simple to Install

FUNCTION BENEFIT

Adds optical marks such as barcodes or OMR codes to documentsProvides full mail piece integrity by ensuring the right document with the right insert goes to the right customer

Handles multi-size, multi-page jobs with different page counts Eliminates manual labour and human errors in sorting documents, thus saving time and cost

Merging capability works with multiple document types Allows different documents for the same customer to be put into the same envelope to save postal costs

Categorizes and groups documents to specific print batches according to either the number of sheets it contains or other conditions defined by the user

Increases efficiency when batches are separated to be inserted into different envelope sizes. This minimizes postage and envelope costs.

Allows users to store and reuse job templates, which automatically reproduces every step of the document preparation

Eliminates configuration of the document every time a job needs to be processed

What Does It Do?

OMS-200

CSS Guide

OMS-200 is an easy-to-install, easy-to-use application that adds optical marks to documents for telling a folder/inserter how to put them into envelopes. It simplifies and centralizes the preparation of all your customer communications by eliminating manual labour and increasing document integrity.

What To Look For

• Someone hand sorting or folding & inserting

• Businesses with requirements to “pull” certain documents prior to processing

• Businesses with certain applications that require a BRE or another document to be processed

• Communication security is of importance to the business

• Businesses who process transactional communication

Who To Target

• Existing OMS-100 customers

• Folder/Inserter customers with Neopost DS-63 to DS-90i (or equivalent)

• Companies where document integrity is a concern. Verticals to focus on:

o Financial

o Insurance

o Health

o Public Sector

6

OMS-500 is a communication management tool that facilitates the consolidation of physical and electronic documents. These documents, which can be in various formats, are securely merged based on unique business rules for delivery to customers.

Key Features• Easy-to-use

• Powerful engine

• Unobtrusive

• Multi-channel capabilities

• Wizard-based set up for quick configuration

• Modular

• Business user control

• Multi-location connectivity

FUNCTION BENEFIT

Accepts files of printable formats from multiple input channels and locations Centralized document output process

Modifies the content of documents, rescales them and adds images (i.e. company logos)

Personalized communication

Splits input files into documents according to recipients or other user-defined criteria Consistent brand identity

Merges documents so that each customer receives an envelope or email with documents addressed specifically to them (i.e. invoice, brochure as an enclosure)

Reduced manual sorting and errors

Produces customer communications via multiple electronic and physical channels according to user-defined schedules

Increased productivity

Automates electronic archiving of issued documents Decreased printing and postage costs

Groups, sorts, matches, and applies optical marks or barcodes for accurate, automatic insertion and confirms that document sets have been processed correctly

Improved marketing return on investment

What Does It Do?

8OMS-500

CSS Guide

CSS GuideOMS-500

What To Look For• Processing $2,000+ per month in postage

• Sending multiple invoices to the same customer

• Manually sorting variable page sets or matching different print streams

• Sending marketing pieces with transactional mail

• Needing high security matching of documents

• Having multiple systems/platforms

• Experiencing high volumes of returned mail

• Seeking to centralize mail and communications operations

• Businesses with multiple locations

• Transitioning to digital delivery

Who To Target

• Existing OMS-100 customers who may want to upgrade (i.e. speed, merging requirements for multiple document types)

• Existing PrintMachine customers

• Folder/Inserter customers with DS-75 (or equivalent) and up

• Mailing System customers with IS-480 (or equivalent) and up

• Public Sector, Financial, Insurance companies where document integrity is a concern

OMS-500 Sales Tools

9OMS-500

A mailroom parcel receiving system used to automate,

monitor and control the flow of mail, packages, important

documents and other items from when they enter a facility

to when they are delivered to the recipient.

Key Features• Simple & intuitive user interface

• Smart search engine

• Real-time tracking

• Customizable

• Adaptable

• Minimal IT requirement

• Extensive reporting tools

• Standardized process & visibility

FUNCTION BENEFIT

Tracks and monitors the internal movement of accountable mail parcels. Provides full chain-of-custody details for all inbound assets in real time

Cost savings from reduction in lost or misplaced packages

Captures images of delivered parcels and mail, including damaged piecesProvides traceability and proof of delivery should potential damage occur

Creates statuses that are relevant to the processes and workflow of an organization

Enables users to change statuses to match changing business needs

Provides real-time summary data and customized reports for a personalized dashboard based on user needs. All reports can be exported to a .csv file

Enables businesses to make sound decisions and forecasts

Sends email or text notifications when a package has arrived or is ready for delivery or pickup. Provides on-screen alert notifications on packages that require special attention

Increased level of service for internal and external customers

Creates and manages internal delivery routes by auto-assigning packages to routes based on the recipient’s location

Time saved from simplified delivery process

Imports employee databasesReduced time and cost associated with manually keying in recipient information and potential errors

What Does It Do?

10WTS

CSS Guide

CSS GuideWTS

What To Look For

• Companies receiving high value items

• Companies with more than 50 employees

• Companies receiving 25 or more inbound items per-day

• Companies with multiple locations that ship internal documents to one another

• Companies with a manual receiving process (paper logs)

• Companies with no defined receiving process

• Companies who use existing legacy inbound tracking solutions

• Companies who are unable to track items upon receipt and experiencing multiple occurrences of lost or misplaced packages

• Companies where receipt accountability is critical

Who To Target• Existing neoTrak customers

• Existing Enterprise 2Ship customers

• Fortune 500 companies

Verticals to focus on:

• Colleges and universities

• Insurance companies

• Healthcare organizations (medical labs, hospitals)

• Hotels and convention centres

• Law firms

• Financial institutions

• Government

WTS Sales Tools

11WTS

To get a copy of the latest pricing tool, please contact Michelle Chen at: [email protected].

12WTS

WTS PROCESS DESCRIPTION VIDEO

Verify(Web App or

Handheld)

Optional step. Operator validates the number of packages a carrier hasdelivered by scanning each tracking label. Ensure the operator’s pack-age count matches the driver’s. Alos captures the package tracking number, carrier, operator identity, and date/time of first scan.

Receive Using

Web App

Operator scans package tracking label, capturing tracking number, carrier, and date/time. Operator types first few letters of the recipients name. Selecting the recipient from the narrowed list will auto-populate internal delivery information fields. Operator enters optional information such as sender, PO number, description, notes, etc.

Email or TextNotification

As packages are received, WTS can automatically notify employee recipients via email and/or text message.

Receive UsingHandheld

Same as “Receive Using Web App” above, except performed on the handheld device .

Multi-Receive

Same receiving procedures using web app or handheld, except multiplepackages are assigned to the same employee in one step.

Label Printing Optional step. As packages are received into the system, internal tracking labels can be printed with helpful delivery information such as department, route, employee phone number, etc.

License PlateReceiving

Operators can generate one (1) internal tracking label that corresponds to a group of packages. This can be useful, for example, when operators make deliveries to an assigned person or station in some departments.

Desktop Delivery(Web App)

Used when employees pick up packages from the area where they arrive from the carrier (e.g. mail centre). Allows operators to “deliver” packages and collect employee signatures using the web app.

Mobile Delivery

Using the handheld device, the operator scans a package, collects a signature from the employee, and hands the package over to the recipient (signature capture can be bypassed if desired).

PackageSearching

Search for packages by route, received date, recipient, tracking number,sender, status, etc.

RouteManagement

Create and manage internal delivery routes - enables WTS to auto-assign packages to routes based on the recipient’s location.

DashboardActivity Tracking

Choose from an assortment of widgets that display real-time summary data. Drill down into related on-screen reports with a single mouse click.

Package Alerts Create alerts ahead of carrier delivery that provide special instructions to operators when items matching the alert criteria are received.