Csr for Telecom Sevice Provider

8/9/2019 Csr for Telecom Sevice Provider

1/9

CSR FOR TELECOM SEVICE

PROVIDER


2/9

CSR

CSR Customer Service Record A documentthat details service configuration and monthlyrecurring service billing. Many times it is filled

with codes that also may need to be definedto allow the customer to fully understand thedocument. This document is a valuable tool inensuring that the customer is receiving andpaying for the service they require. A fullreview has been known to discover chargeablefeatures that are not being used nor needed.


3/9

SWAN

The purpose -

Government wishes to fulfill the following Objectivesthrough SWAN :

1. To ensure anytime and anywhere dissemination of

Government services and information related togovernment.

2. To establish a reliable network for Vertical andHorizontal connectivity throughout the State.

3. To reduce the cost of Communication between

government departments at different locations. 4. To provide secure Network infrastructure to enable

Electronic Transfer of sensitive data, payments etc.

5. To improve the capacity for disaster management


4/9

CSC What is Common Services Center?

A Common Services Center, or CSC in short, is envisaged as a medium to improvethe living standard of common man in the rural parts of India, byenabling electronic delivery of information, knowledge, skills and services whichthey need the most. It is an initiative of Department of Information Technology,Govt. of India. CSC is expected to reduce the time and cost involved in obtainingsome of rural services such as agri/ farm inputs & prices, weather forecast, publicgrievance redressal, government to citizen information & services etc.

When fully functional, there will be 100,000 CSCs spread over rural India. Thismeans that one in every six villages of India, will be part of a large nationalnetwork of digital services. Out of these, about 9230 CSCs are envisaged to be setup in Madhya Pradesh.

The CSC is designed as a one-stop-centre for government related services alongwith a bouquet of several business related services. A beneficiary of the CSC willbe able to enjoy a wide variety of services at a nominal cost, in his village.


5/9

INFRASTUCTURE AT CSC

There are two major components of the CSCinfrastructure - Physical Infrastructure and DigitalInfrastructure:

1. Physical Infrastructure would include thesite and space for the CSC as well as otherinfrastructure like furniture, UPS, communicationequipment etc.

2. Digital Infrastructure would comprise ofequipment, such as PCs, Printers, Scanners,Projectors, Digital Camera, Software, etc.


6/9

Implementation Structure

1. At the first level would be the agency designated bythe State- the State Designated Agency (SDA) - to facilitateprogram implementation. In Madhya Pradesh, MP StateElectronics Development Corporation Ltd (MPSEDC) has

been designated. 2. At the second level would be the Service Center

Agencies (SCAs). The SCAs would be the prime drivers ofthe CSC Scheme and owners of CSC business in the State.SCAs would be responsible to set up and operate CSCs. SCAwould also be responsible for overall sustainability of theCSC scheme.

At the third level would be the Village Level Entrepreneurs(VLEs). SCAs would manage a network of VLEs who in turnwould manage


7/9

M P SWAN

All 50 districts of Madhya Pradesh are live on MPSWAN network.

MP SWAN network is now available above 200locations.

332 Total Locations under MP SWAN Project.

327 locations under possession.

320 locations, where Civil Work is now completed

205 locations, where power is available in POP rooms.

205 locations, where OFC/ lease line is available in POProoms

All CHQs are live on MP SWAN network.


8/9

Indicative Services(Initial Phase)

Indicative Services(Subsequent Phases)

a) Gram Panchayat/ Block level information dissemination,

information on various government schemes including

employment related schemes, etc.

a) Land Records, various Certificates

b) Business related services such as data entry, net

surfing, photo copy, fax, e-mail etc.

b) Learners License/ Driving Licenses

c) Information on various depts... of Govt, contact nos,

Government Orders, Notifications, Forms etc

c) Utility payments

d) B2C Extension services such as agri related services,

banking/ insurance related services, Online applicationsubmission for competitive examinations & Results etc

d) Services of citizen centric depts. Such as Panchayat & Rural

Development, Agriculture, Health etc.

e) Computer related education.


9/9

Documents

Csr for Telecom Sevice Provider