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8/16/2019 CSR Business Ethics HEM 2015 2016
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Corporate Social Responsibility
and Business Ethics
Pr. Manal EL ABBOUBI, PhD
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Who I am?
• Manal EL ABBOUBI, Associate Professor
• PhD, HEC Belgium
• Expertise area: diversity management, CSR,stakeholder management, leadership, Team
management
• Previous experiences: Louvain School ofManagement, HEC Management school of
management, UQAM, ESC La Rochelle.
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Course objectives
1. Understand issues related to Business ethics
and corporate social responsibility2. Understand the basic features of stakeholder
management
3. Be able to build and use KPI related to CSR
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Course Agenda
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• 8 sessions of 3h
CM TD
- Corporate SocialResponsibility
- Stakeholder Management
- Diversity Management
- Ethical leadership- Ethical issues in
management
- Harvard Business reviewreading
- Group presentations
- Case study analysis
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www.easyclass.com
Subscribe using the following code
N32B-P9H3 for Marketing
748U-7L2J for Finance
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Corporate Social
Responsibility
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CSR
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Session 1: CSR introduction
Questions to answer
• What is the role of the firm?
• Corporate Social Responsibility: what
does it mean?
• Reasons why development of the CSR
field?
• What are CSR success factors?
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What is the role
of the firm?
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What are the criteria of a
responsible organization?
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Responsibility types Source: Carroll, A. B. (1991), ‘The pyramid of corporate social responsibility: toward the
moral management of organizational stakeholders,’ Business Horizons (Jul-Aug), 39-48.
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“The term [CSR] is a brilliant one; it means
something, but not always the same thing, to
everybody” (Votaw, 1973)
“The corporate social responsibility field is not only
a landscape of theories but also a proliferation of
approaches, which are controversial, complex and
unclear” (Garriga and Melé, 2005)
“CSP, together with CSR, carry no clear meaning
and remain elusive constructs. They have defied
definition […]” Clarkson (1995: 92)
Numerous
meanings of
CSR
Numeroustheoretical
approaches
Lack of
theoretical
foundations
Corporate Social Responsibility:
what does it mean?
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BusinessEthics
CSR
Corporate
citizenship
Corporate
Social
Responsiveness
Social issuesmanagement
Sustainable
Development
Corporate
SocialPerformance
Business
andSociety
Stakeholder
theory
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“C orporate social responsibility
is the notion that corporations have an
obligation to constitute groups in society other than stockholders and
beyond that prescribed by law or union contract”
Jones
(1980) Act beyond economic,
contractual and legal
responsibilities
Definition Authors Type of approach
“The social responsibility of business encompasses the economic, legal,
ethical and discretionary expectations that society has of organisations
at a given point in time”
Carroll
(1979)Volontarily answer to
society’s expectations
Wood
(1991)Respect principles at
the institutional,
organizational and
managerial level
“ Corporate social performance is «a business organization’s
configuration of principles of social responsibility, processes of socialresponsiveness, and policies, programs and observanle outcomes as
they relate to the firm’s societal relationships”
Wartick &
Cochran(1985)
Corporate social
performance as anintegration of CSR
approaches
“ The meaning of CSR must be considered through the interaction of
three principles: legitimity (institutional level), public responsibility
(organizational level), managerial discretion (individual level)”
CSR is related to the company’s ability to manage and to satisfy the
concerns of its different stakeholders
Clarkson
(1995)Social performance as
a way to satisfy
stakeholders
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• Financial, social and environmental scandals largely covered by the media
Reasons why?
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• Financial, social and environmental scandals largely covered by the
media
• Increasing pressures from different stakeholders
Reasons why?
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“2/3 of citizens ask for companies that go beyond their historical role ofmaking profit, paying taxes and obeying the law: they want companiesthat contribute to broader social goals, that realize charities investment,
and investment projects in community”
(results of a survey on 25000 citizens from 23 countries on the 5
continents, Nelson, 2000)
Pressures from citizens
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Pressures from consumers
• Increasing desire to buy on other criteria than price, quality and availability
• ‘Frequent’ boycott of irresponsible companies (effects?…)
• 86% claimed to be more likely to buy products from a company whichengages in social actions (4000 respondents from Italy, Germany, France andUK, Ipsos, 1999)
• From 1998 to 1999, increase from 28% to 41% of English consumers who saythat social activities are very important to take into account in their buyingdecisions (1000 respondents, MORI)
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• BEFORE investing, they try to find out information about company activities ondifferent aspects
– They want to invest according to their moral, philosophical or religiousconvictions
– They want to invest money where latent risks are clearly identified and
taken into account in company management
88% of financial analysts think that companies that are involved in CSR activitiesmanage better their environmental and social risks than others
(302 financial analysts from 9 European countries, SOFRES, 2001)
• AFTER investing, they can give their opinion about the management of the
company
Pressures from investors
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• Pressure of a company on its suppliers, partners…
– Nike: application of American standards in its suppliers’
companies abroad
– French retailers: pressures on producers to incite them to
respect the rules of the International Labor Organization and to
help them understand the commercial interests to become
socially responsible
• Probably one of the strongest pressures
Pressures from other companies
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• Financial, social and environmental scandals largely covered by the media
• Increasing pressures from different stakeholders
• Evolution of the institutional framework:
– Laws that force companies to include social andenvironmental information in annual reports
– The European commission published in 2002 a
communication entitled « CSR of companies:companies’ contribution to sustainabledevelopment »
Reasons why?
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• Financial, social and environmental scandals largely covered by the media
• Increasing pressures from different stakeholders (NGOs, consumerassociations, environmentalist groups, consumers…)
• Evolution of the institutional framework:
– Laws that force companies to include social andenvironmental information in annual reports
– The European commission published in 2002 acommunication entitled « CSR of companies:
companies’ contribution to sustainabledevelopment »
Development of an enlarged conception of corporate responsibilities
Reasons why?
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Best Corporate Citizens
1. Green Mountain Coffee
2. Hewlett-Packard
3. Advanced Micro Devices
4. Motorola
5. Agilent Technologies
6. Timberland
7. Salesforce.com
8. Cisco Systems
9. Dell
10. Texas Instruments
11. Intel
12. Johnson and Johnson
13. NIKE
14. General Mills
15. Pitney Bowes
16. Wells Fargo
17. Starbucks
18. Wainright Bank & Trust
19. St. Paul Travelers
20. Ecolab
Source: Philip Johansson, “The Best 100 Corporate Citizens,” Business Ethics, March/April 2006, p. 22.
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Arguments for Social
Responsibility
1. Business helped to create many of the social
problems that exist today, so it should play a
significant role in solving them
2. Businesses should be more responsible becausethey have the financial and technical resources to
help solve social problems
3. As members of society, businesses should do theirfair share to help others
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Arguments for Social
Responsibility
4. Socially responsible decision making by businesses
can prevent increased government regulation
5. Social responsibility is necessary to ensure
economic survival
– Businesses must take steps to help solve the social and
environmental problems that exist today
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Arguments Against Social
Responsibility
1. Managers are sidetracked from the primary goal of
business
– Earning profits
2. Participation in social programs gives businessesgreater power, perhaps at the expense of particular
segments of society
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Arguments Against Social
Responsibility
3. Some people question whether business has the
expertise needed to assess and make decisions
about social problems
4. Many people believe that social problems are the
responsibility of government agencies and officials
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Social Responsibility Issues
• Organizational relationships with owners and
stockholders:
– Profit and ROI
• Employee relations: – Providing a safe workplace, adequate pay, information
about the company, listening to grievances, and treating
employees fairly
• Consumer relations: – Respecting the rights of customers and providing them
with safe and satisfying products
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Social Responsibility Issues
• Environmental issues:
– Animal rights
– Pollution
– Global warming
• Community relations:
– Responsibility to the general welfare of the
community
Did You Know?
In one year, Americans generated 230 million tons of
trash and recycled 23.5 percent of it.
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Responsibility of the Ethics
Officer
• Provide advice about ethics to employees and
management
• Distribute the company’s code of ethics
• Create and maintain an anonymous, confidential
service to answer questions about ethical issues
• Take action on ethics violations
• Review and modify the code of ethics as needed
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CSR implementation
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• The management involvement(charter, code of conduct, cleardirections, allocation of
resources, integration into thestrategy).
CSR- Key Sucess Factors -
• Vision / Mission
Vision: where to go?Mission: what do we have to do?
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• Involvement and conviction ofemployees for a day to day
application• Integration into the strategy:
finance, marketing, supply chaine,
RH, techniques…etc.)
CSR - Key Sucess Factors -
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Example of a benchmark framework
Term used
Type
Signed/Forewordby
Values
Stakeholders
Scope
Lenght
Style used
Outline of content
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CSR - Tools
• Networks: tools, good practices, practices to avoid, funding research
• CSR Europe Tool box
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p
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CSR – Tools
• Labels and standards: a global approach, with or without certification,imply planning, implementation, follow up and sustainability
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Example of a certification
SA8000
• Child Labour
• Forced Labour
• Health and Safety
• Freedom of Association & Right to Collective Bargaining
• Discrimination• Disciplinary practices
• Working Hours
• Remuneration
• Management Systems
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CSR - Tools
• Code of conduct• Ethical charter• Social Audit
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CSR Tools
• Code of conduct Voluntary approach / involvement / behavior /
values
4 types• Organizational• Professional
• Industrial• Program
CSR Implementation
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Board Management
Strategy finance marketing CRM HR
Where to place CSR?
CS p
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Managing CSR
orManaging by CSR?
Le niveau de responsabilité
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Le niveau de responsabilité
Contexte
international
Contexte
national
Contexte
local
Fournisseurs-
Sous Traitants
Entreprise
DRH
D° de
MaîtriseCadrelégal
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Les enjeux sociaux selon ISO26000
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1
23
4
5
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Formation des Business Partners
http://www.atlascopco.com/corporateresponsib
ility/videos/elearning/
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Stakeholder
Management
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Stakeholder
Management
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Introduction to
the Stakeholder Theory
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The stakeholder approach
• One way to understand theexpectations and often conflicting
interests and competition fromseveral stakeholders. Interests may beeconomic, social, legal or political
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• To be responsible towards whom?
– One major challenge for an organization is to definetowards whom it is responsible.
The stakeholder approach
Responsibility types
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p y ypSource: Carroll, A. B. (1991), ‘The pyramid of corporate social responsibility: toward the
moral management of organizational stakeholders,’ Business Horizons (Jul-Aug), 39-48.
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S k h ld Th
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Firm Shareholders
Employees Suppliers
Customers
Civilsociety
Competitors Governmen
t
Stakeholder Theory
Stakeholder Theory
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Firm
Shareholders
Supplierstakeholder
1
Suppliers
Customers
Civil society
Competitors Government
Employees
Civil society
stakeholder
2
Civil society
stakeholder
1
Employeestakeholder
2
Employee
stakeholder
1
Customer
stakeholder
1
Customer
stakeholder
3
Stakeholder Theory
A Network Model
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1. Identification
2. Classification3. Management
The stakeholder approcah
What is astakeholder ?
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A stakeholder?
-characteristics?
-Links with the organization?
-Type of request?
-Type of management?
Wh i k h ld ?
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What is a stakeholder?
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What is a stakeholder?
k d ?
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What is a stakeholder?
Freeman (1984, p25)
“ A stakeholder in an organization is (by its definition) any group or individual who can affect or is affected by the
achievement of the organization's objective .”
Wh i k h ld ?
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What is a stakeholder?
•Post, Preston et Sachs (2002)
•«all individuals and constituentelements which contribute deliberately
or otherwise to the firm’s capacity to
create value, who are its mainbeneficiaries and/or bear its risks. »
The company? A Stakeholder or
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p y
not?
COMPANY
Suppliers
Investors
Local community
Regulators
Employees
Customers
Competitors
Pressure groups
…
…
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You are a student in theMaster level. How do
you define yourstakeholders? Who arethey?
Brainstorming
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1. Identification
2. Classification
3. Management
The stakeholder approach
What are stakeholder
types? What abouttheir salience?
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• Stakeholders present / past / potential
• macro / micro perspective
Stakeholder typologies
S k h ld li ?
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Stakeholder salience ?
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• Henriques and Sadorsky (1999)
Organizational stakeholders (e.g., employees, customers, shareholders, suppliers)
Community stakeholders (e.g., local residents, special interest groups)
Regulatory stakeholders (e.g., municipalities, regulatory systems)
Media stakeholders
Existing typologies
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Primary stakeholders : a direct link with the organisation survival
(Clarkson 1988)
• Secondary stakeholders = social and political actors
Essential role for the organization in gaining
approval of its activities and business credibility
Communities, governments and NGOs
Existing typologies
Existing typologies
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Existing typologies
Author Categories Criteria
Freeman (1984) Important / Non important Strategic issue
Clarkson (1995) Primary / secondary Firm’s survival
Clarkson (1995) Voluntary / non voluntary Investment risk
Mitchell et al. (1997)
discretionary, dependant, dominant,dormant, urgent, definitive and
dangerousPower, legitimacy, urgency
Carroll et Nasi (1997) Internal / External relationship
Phillips (2003) Normative / derivative Moral obligations
Sobczak et Girard(2006)
Allied, committed, passive and militant. Organizationalcommitment, social
commitment
Existing typologies
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Author Categories Criteria
Freeman (1984) Important / Non important Strategic issue
Clarkson (1995) Primary / secondary Firm’s survival
Clarkson (1995) Voluntary / non voluntary Investment risk
Mitchell et al. (1997)
discretionary, dependant, dominant,dormant, urgent, definitive and
dangerousPower, legitimacy, urgency
Carroll et Nasi (1997) Internal / External relationship
Phillips (2003) Normative / derivative Moral obligations
Sobczak et Girard(2006)
Allied, committed, passive and militant. Organizationalcommitment, social
commitment
Existing typologies
Group Paper to present Paper to challenge
l h d l k h ld l
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Amine jazouli Shared value Stakeholder involvement
Taghy Yousra What is the matter withbusiness ethics Is the ethic of businesschanging
Bader khaladi Philantrophy agenda by
M.Porter
Michael porter
Fenjiro sarah Michael porter Philantrophy agenda by
M.Porter
Zahra jazouli Is the ethic of businesschanging
What is the matter withbusiness ethics
Samia erguig Stakeholder involvement Shared value
Group Paper to present Paper to challenge
id / h d l k h ld i l
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Bensaid sara /
narjiss/ wahiba
Shared value Stakeholder involvement
Anass / Nidal /Taha What is the matter withbusiness ethics Is the ethic of businesschanging
Ibtissam :
Oumaima /
Sophia
Philantrophy agenda by
M.Porter
Michael porter
Soukaina/ Afaf/
Saifeddine
Michael porter Philantrophy agenda by
M.Porter
Nabila/Soukaina
EL MARDI
Is the ethic of business
changing
What is the matter with
business ethics
Anass / Saad Stakeholder involvement Shared value
Mitchell, Agle & Wood (1997)
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The model specificities
• Dynamic model
• Based on the manager’s perception
The model application
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DéfinitiveXXXGG
DiscrétionnaireXFournisseur FF
UrgenteXFournisseur EE
DangereuseXXFournisseurDD
DominanteXXFournisseurCC
DépendanteXXSous-traitantBB
DépendanteXXFournisseurAA
Client
Types
DéfinitiveXXXBD
Type de PPUrgenceLégitimitéPouvoirNoms des partiesprenantes
LEGITIMITY POWER
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PP discretionnary
A B
V
P
RR
PP Dependant
IMP
Bq
Bq
PC
PP NE
PP Définitives
BD
LG
CP
EM
AU
ASS
PP Dominant
SC
PP Dangerous
TT
PP urgent
TLL
Sobzack & Girard (2006)
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Orgnizational
commitment
Social
commitment
Allied
Passives
Commited
Militants
Engagementorganisationnel
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Engagement dans
le processus RSE
allied
passive
commited
Militant
AA
Cg
BD
RGT
OMP EEMP ASS
UNI
TRD TDRF
UJ U intérim
RF
Tl
TE
RR
BQ1 BQ2
PP IMP
Nt
The stakeholder approach
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1. Identification
2. Classification3. Management
The stakeholder approach
How to manage
stakeholders?
Double direction interaction
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Double direction interaction
General case
Organisation Organisation
Reactive approach Proactive approach
A stakeholder Management
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Step 1 : Initial Event
Step 2 : 1st actor’s positionning
Step 3 : 1st organizational answer
Step 4 : 2nd actor’s positionning
Step 5 : 2nd organizational answer
+
Legitimacy
Organizat
ional
com
mitm
ent
Allied Committed
Passives Militants
Social commitment
Positioning model of Sobzackand Girard (1997)
Power
Urgency
Positioning model of Mitchell
& al (1997)
Modified from Preble (2005)
CONTEXTUALIZATION
PROBLEMATISATION
OBLIGATORY PASSAGEPOINT
ENROLEMENT
INVOLVMENT
Akrich, Callon and Latour,
(1988)
Model
Source: EL ABBOUBI M, CORNET A, (2009), La mobilisation des parties prenantes dans les certifications liéesà la Responsabilité sociale de l’entreprise, Editions de l’Université de Liège, Liège.
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Stakeholder dialogue
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With all of them
?
What subject?
How to avoid
frustration?
What are their
expectations?
Are we ready to
answer to all their
requirement ?
Practically, who will
dialogue with what
stakeholder?
Stakeholder dialogue challenges
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g g
Stakeholder dialogue
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g
challenges
Stakeholder dialogue
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challenges
Stakeholder dialogue
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g
challenges
Stakeholder dialogue
h ll
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challenges
Stakeholder dialogue
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challenges
Stakeholder dialogue
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Stakeholder dialogue
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Stakeholder dialogue
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g
The different form of dialogue :
strategies and actions
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Stakeholder dialogue
Th P l A h
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The Pannel Approach
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Responsible Communication
CSR communication
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1. CSR communication definition
2. The means of CSR communication
3. The reasons for CSR communication
4. The risks of CSR communication
5. Conclusion
CSR communicationD fi iti
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Definition
« Communication that is designed and distributed by the company itself about
its CSR efforts » (Morsing, 2006, p.171)
Sustainable Marketing is « The process of planning, implementing, and
controlling the development, pricing, promotion and distribution of products in
a manner that satisfies the following three criteria :
1) Customer needs are met;
2) Organizational goals are attained; and
3) The process is compatible with ecosystems. » (Fuller, 1999)
Link the 4Ps of Marketing, including communication, to the 3Ps of
sustainable development (People, Planet, Profit)
CSR communicationis not limited to:
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Cause-related marketing
113
is not limited to:
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CSR communicationis not limited to:
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Social communication
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CSR communication means
Means of CSR communicationAnnual report
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116
p
CSR report
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Means of CSR communicationCorporate website
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p
New « CSR » page
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Means of CSR communicationAdvertising
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Chiquita
118
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Means of CSR communicationAdvertising
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Dove
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g
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Reasons for CSR communication
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Reasons for CSR communicationCSR communication debate
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Should companies communicate about their CSR
initiatives (Tixier, 2004) and are the traditional marketing
tools appropriate to do so?(van de Ven, 2008)
• Use of environmental arguments on the increase
• Increased stakeholders’ expectations
• Fear of criticism• Once communicated, even the best intentions will be called
into question (Tixier, 2004)
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Reasons for CSR communicationCSR communication debate
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Example :
• Product development
• « Products that are good for your health… and products that are good, period. »
• Social and environmental code of conduct
• Employee awareness
• Hybrid cars
• Offices
No direct communication about its CSR efforts
Reasons for CSR communicationImportance of CSR communication
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Used wisely, communication has an extraordinary power : notonly to inform, but to challenge and to inspire (Futerra & UNEP, 2005)
Communication is the fourth pillar of sustainable development(Libaert, 2004)
Avoiding the gap between stakeholders’ perceptions and reality
(van de Ven, 2008; Wicki & van der Kaaij, 2007)
Various research show that consumers hold more positiveattitudes towards companies that are positioning themselves as
socially responsible in their communications (e.g. Du, Bhattacharya, &
Sen, 2007)
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Reasons for CSR communicationAccording to the audience
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2007 Ipsos survey, 1011 French respondents
62% think that it is legitimate for advertising to talk about
ecology
BUT only 9% are sure that the claims are accurate
2004 Cone Corporate Citizenship study, 1033 American
respondents
Want companies to communicate more about their CSR
initiatives
40% think that companies can do a better job to communicate
their CSR objectives and achievements
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Risks of CSR communication
« It takes 20 years to build a reputation and 5 minutes
to ruin it » (Warren Buffet)
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Risks of CSR communicationStakeholders’ skepticism
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« Marketing perhaps more than other management disciplines is viewed with
a great deal of cynicism and suspicion when it attempts to convey a more
socially responsible message » (Jahdi & Acikdalli, 2009, p.104)
Various studies show that CSR can, in some circumstances,increase stakeholders’ skepticism and cynicism (Mohr, Webb, & Harris,
2001 ; Sen & Bhattacharya, 2001 ; Schlegelmilch & Pollach, 2005 ; Yoon, Guran-Canli,
& Schwarz, 2006)
Attribution of self-serving motives
Perceived credibility of the company
Industry in which the company operates
Etc.
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Risks of CSR communicationAttract criticism
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Companies that set themselves up as models are more
likely to be attacked by the media or advocacy groups(Schlegelmilch & Pollach, 2005)
« The more transparent we are, the more we get criticized, and it is
quite surprising to see that companies that are not doing anything in
the field [CSR] are also the ones that are the least criticized » (Tom
Delfgauw, former VP of Shell, SEE Newsletter, 2001)
Risks of CSR communicationAttract criticism
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Example: Dove – Campaign for real beauty
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Risks of CSR communicationAttract criticism
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Example: Dove – Campaign criticism by Rye Clifton
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Risks of CSR communicationAttract criticism
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Example: Dove – Reaction of Greenpeace
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Risks of CSR communicationGreenwashing
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What is it?
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Risks of CSR communicationGreenwashing
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Risks of CSR communicationGreenwashing
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Nuances
Where do we draw the line?
Predictive power of communication (Libaert, 2006)
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Conclusion
CSR communicationConclusion
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CSR communication debate
Many arguments in favor of CSR communication
However, there are risks associated to CSRcommunication
Stakeholders’ skepticism
Criticism Greenwashing
Lack of coherence
…
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CSR communicationConclusion
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Tips for CSR communication
Must be based on facts
Avoid being vague and misleading the viewer
Avoid displaying too much information
Take into account the stakeholders
Assess all of the potential effects