7/26/2019 Csi Question

1/1

CCUUSSTTOOMMEERRSSAATTIISSFFAACCTTIIOONNIINNDDEEXX

1. Name of the customer ________________________________________________________________

2. Name of the Firm ________________________________________________________________

3.Address _____________________________________________________________________

________________________________________________________________

4. Please indicate your business function(s)

5. Your perception Score: Dissatisfied Needs Improvement Satisfactory

Good Very good

Customers Signature Seal of the Firm

Copier Computer Sty Sheet fed offset Web offset Notebooks

CategoryYour

scoreRemarks

Quality

Printability

Runnability / Suitability

Consistency

Packaging

Customer Relationship Delivery Time / Dispatch

Relationship with Customer

Response to complaints

Transparency in dealing

Value for Money Price of Products

Payment Terms

1 2 3

4 5