CSI-MAXIMUS, Inc.........

CSICSI ComprehensiveComprehensiveService & SupportService & Support

Implementing the CSI Way

Elements of SuccessElements of Success

Plan, Design, Test & TrainPlan, Design, Test & Train Start with High-Payback AreasStart with High-Payback Areas Apply Early Savings to Later Apply Early Savings to Later

PhasesPhases Demonstrate Results to Sponsors Demonstrate Results to Sponsors

and Customersand Customers

Overcoming the Overcoming the ComplexityComplexity

Establish a Process Pilot SiteEstablish a Process Pilot Site Train ContinuouslyTrain Continuously Expand GraduallyExpand Gradually ““Under-Automate”Under-Automate”

Exploiting the PowerExploiting the Power

Develop In-House ExpertsDevelop In-House Experts Implement Advanced FunctionsImplement Advanced Functions

– standard jobsstandard jobs– schedulingscheduling– bar codingbar coding

Integrate with External SystemsIntegrate with External Systems

Basic CSI ServicesBasic CSI Services

Project Project ManagementManagement

Integration Integration ServicesServices

On-Site AssistanceOn-Site Assistance Post-Post-

Implementation Implementation ServicesServices

Project ManagementProject Management

Formal Formal Methodology and Methodology and ToolsTools

Dedicated Project Dedicated Project TeamTeam

Experienced Project Experienced Project ManagerManager

Project Management Project Management PreliminariesPreliminaries

Kick-off and Design MeetingsKick-off and Design Meetings Site VisitsSite Visits Workflow AnalysisWorkflow Analysis Formal Goals and ObjectivesFormal Goals and Objectives Living Project PlanLiving Project Plan

Project Plan ComponentsProject Plan Components

ActivitiesActivities Duration'sDuration's DependenciesDependencies Resource AssignmentsResource Assignments MilestonesMilestones UpdatesUpdates

Integration ServicesIntegration Services

Hardware RecommendationsHardware Recommendations Software Loading and Batch Job Software Loading and Batch Job

SetupSetup File ConversionFile Conversion Technical ConsultingTechnical Consulting

– Database administrationDatabase administration– Communications networkCommunications network– Role of existing infrastructureRole of existing infrastructure

On-Site AssistanceOn-Site Assistance

TrainingTraining– AdministrationAdministration– OperationsOperations– ManagementManagement

ConsultingConsulting– Implementation PlanningImplementation Planning– System ConfigurationSystem Configuration– Code Design and File SetupCode Design and File Setup

On-Site AssistanceOn-Site Assistance

Hands-OnHands-On– Data Collection and EntryData Collection and Entry– Part Room ReorganizationPart Room Reorganization

DocumentationDocumentation– Policy and Procedure ManualsPolicy and Procedure Manuals– Custom User GuidesCustom User Guides– Custom Help TextCustom Help Text– Job AidsJob Aids

Post Implementation Post Implementation ServicesServices

Customer Hot Line (Help Desk)Customer Hot Line (Help Desk) Factory SchoolsFactory Schools QA AuditsQA Audits Assistance with UpgradesAssistance with Upgrades Annual User ConferencesAnnual User Conferences

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