CSE9020CSE9020Week 7Week 7

Effective Team WorkingEffective Team Working

Renee GedgeRenee Gedge

NONENONE OF US OF US

IS AS SMART IS AS SMART

AS AS ALLALL OF US OF US

CSE9020 2004 Week 7

Ingredients for a Ingredients for a successful teamsuccessful team

1. Clarity in team goals - and a 1. Clarity in team goals - and a planplan

2. Clearly defined roles and rules2. Clearly defined roles and rules 3. Balanced participation3. Balanced participation 4. Awareness of the group process4. Awareness of the group process 5. Conflict management 5. Conflict management 6. Clear communication6. Clear communication

CSE9020 2004 Week 7

Goals, Roles and RulesGoals, Roles and Rules

Has your team defined its goals?Has your team defined its goals?

Who is going to do what? How will Who is going to do what? How will you find a balance and monitor you find a balance and monitor that?that?

What are your ground rules?What are your ground rules?

CSE9020 2004 Week 7

4-Step Group Formation 4-Step Group Formation ModelModel

FormingForming

StormingStorming

NormingNorming

PerformingPerforming

CSE9020 2004 Week 7

FormingForming

Exchanging detailsExchanging details ‘‘Getting to know you’Getting to know you’ Personal styles predominate:Personal styles predominate:

– ShyShy– ExtrovertExtrovert– AggressiveAggressive– ‘‘no-nonsense’no-nonsense’

CSE9020 2004 Week 7

StormingStorming

‘‘Trashing around’Trashing around’ What are we What are we actuallyactually trying to do ? trying to do ? Conversations without focusConversations without focus ‘‘Meetings’ without structureMeetings’ without structure

CSE9020 2004 Week 7

NormingNorming

Agreeing on the rulesAgreeing on the rules Meetings now achieving results Meetings now achieving results Guidelines for work practices Guidelines for work practices

drawn up, drawn up, And being followedAnd being followed

CSE9020 2004 Week 7

PerformingPerforming

THE TEAMTHE TEAMis now starting to produce resultsis now starting to produce results

All agree that the things produced areAll agree that the things produced areof a satisfactory qualityof a satisfactory quality

All agree that All agree that thethe schedule is schedule is achievableachievable– (yes, not all of the Case Study teams will (yes, not all of the Case Study teams will

be effective. BUT can still produce good be effective. BUT can still produce good product) product)

CSE9020 2004 Week 7

Conflict - definition Conflict - definition

To come into collision, to be in To come into collision, to be in opposition or at variance; disagreeopposition or at variance; disagree

a controversy, a quarrel, discord of a controversy, a quarrel, discord of feelings or actions as in feelings or actions as in

a a conflict of ideasconflict of ideas

CSE9020 2004 Week 7

Conflict is normalConflict is normal

Some conflict is inevitable - it is Some conflict is inevitable - it is normal human behaviournormal human behaviour

Conflict can be functional or Conflict can be functional or dysfunctional dysfunctional

CSE9020 2004 Week 7

Dysfunctional conflict: Dysfunctional conflict: – threatens group survivalthreatens group survival– diverts energydiverts energy– destroys morale and trustdestroys morale and trust

CSE9020 2004 Week 7

Functional conflictFunctional conflict– improves decision makingimproves decision making– stimulates creativitystimulates creativity– releases tensionreleases tension– increases energyincreases energy

CSE9020 2004 Week 7

We need to We need to manage conflictmanage conflict, not , not eliminate it. eliminate it.

What sorts of conflicts can happen What sorts of conflicts can happen when people come together to when people come together to work as a team?work as a team?

CSE9020 2004 Week 7Low GOALS HighImportance Importance

High Importance

RELATIONSHIPS

CSE9020 2004 Week 7

Conflict Handling StylesConflict Handling Styles

SharkShark -competing-competing FoxFox -compromising-compromising TurtleTurtle -avoiding-avoiding TeddybearTeddybear -accomodating-accomodating OwlOwl -collaborating-collaborating

CSE9020 2004 Week 7

CUDSA CUDSA modelmodel

1. 1. CConfront the conflictonfront the conflict 2. 2. UUnderstand the other’s positionnderstand the other’s position 3. 3. DDefine the problem(s)efine the problem(s) 4. 4. SSearch for and evaluate earch for and evaluate

Alternative solutionsAlternative solutions 5. 5. AAgree upon, implement and gree upon, implement and

evaluate the Best solutionevaluate the Best solution

CSE9020 2004 Week 7

Some communication Some communication strategiesstrategies

Choose an appropriate time and placeChoose an appropriate time and place Maintain eye contactMaintain eye contact Define the problem using “I” Define the problem using “I”

statementsstatements Don’t use labels/insultsDon’t use labels/insults Give positive as well as negative Give positive as well as negative

feedbackfeedback Ask questions to clarifyAsk questions to clarify

CSE9020 2004 Week 7

““I” versus I” versus “you”statements“you”statements

You’ve done a terrible job on this You’ve done a terrible job on this

I feel worried that this is not up to I feel worried that this is not up to the required standard and we’re the required standard and we’re going to get a bad markgoing to get a bad mark

CSE9020 2004 Week 7

““I” versus I” versus “you”statements“you”statements

You are late to every meeting – its You are late to every meeting – its impossible to work with youimpossible to work with you

““I’m finding it really frustrating I’m finding it really frustrating when you are late and we have to when you are late and we have to repeat everything we have already repeat everything we have already said. Can we talk about this?”said. Can we talk about this?”

CSE9020 2004 Week 7

Common IE conflicts!Common IE conflicts!

Late to or missing meetingsLate to or missing meetings

Not finishing allocated task or not Not finishing allocated task or not to expected standardto expected standard

Aggressive/domineering mannerAggressive/domineering manner

Uncooperative attitudeUncooperative attitude

CSE9020 2004 Week 7

IE conflict resolution IE conflict resolution processesprocesses

Try the methods outlined here within Try the methods outlined here within groupgroup

Talk to supervisor, who can act as Talk to supervisor, who can act as facilitator to resolve problemfacilitator to resolve problem

Notify coordinators, who can attempt Notify coordinators, who can attempt conciliation and/or take formal action to conciliation and/or take formal action to resolve problem. resolve problem.