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Common Service Center
CSC is front-end delivery points for Govt, pvt & social sector services to rural citizens of India Expansion of CSC service area to urban regions on a pan-India basis. CSC scheme to provide front-end delivery points for Government, private and social sector services
STATE DATA CENTRE
STATE WIDE AREA NETWORK (SWAN)
3 INFRASTRUCTURE PILLARS OF NATIONAL EGOVERNANCE PLAN
COMMON SERVICE CENTRES (CSC)
Common Service Centers (CSC)
► Govt of India under NeGP (National eGovernancePlan program proposed to setup 1 lakhs CommonServices Centers (CSC) in rural parts across thecountry in PPP mode
► NeGP envisions “web-enabled Anytime, Anywhereaccess” to information & services in rural India,through 3 infrastructure pillars
CSC-SPV (1/2)
DIT State Government
SPV (Chairman-Secy, DIT)
District eGov Society
CSC Entrepreneur/ VLE
(Private Individual)
ORGANISATIONAL STRUCTURERole of CSC-SPV
►Ensure systemic viability & sustainability of CSC Scheme
►Monitor achievements of the outcomes by the CSCs
►Enable delivery of G2C and B2C services through CSCs
►Provide a standardized framework for collaborative decision making
►Catalyze & maintain content aggregation on an on-going basis
►Build stakeholder capacity
CSC Scheme & Current Status of CSCs
Transaction Volume
► For the month of January 2015, CSCs Pan
India amount to Approx 400 lacs transactions
► Special Purpose Vehicle incorporated for CSCScheme on 16th July 2009
► Target of 1 CSC for every 6 villages (100,000+ CSCs)
► New Scheme Propose to cover 1CSC in everyPanchayat
► Estimated Services Portfolio: 1/3 G2C & 2/3 B2C
► G2C services expected to be ramped up over 4 years
As on 30th
January 2014
CSCs Operational Over 1.40 Lacs across India
CSCs
► Delivering governmentservices in urban/ruralareas by establishingcloser links betweenGovernment & Citizens
BENEFITS TO CITIZENS
BENEFITS TO Government / Centres
► Greater exposure to otherproducts & services offeredthrough the centre. E.g. greaterawareness of students aboutthe courses offered through thecentres
► Increase administrativeefficiency and providecost-effective access toGovernment Services
Benefits of Common Service Centers
► Timely delivery of criticalinformation & servicesthrough structuredsystem to manage issuesof health, Education etc…
► Create new/ additionalrevenue stream for thecentre. As the services arerolled out on commissionper transaction basis
► Delivering essentialgovernment services such asPAN Card, Election ID, UIDetc.
Citizens can access services through Internet
Rural / Urban users can use services through CSC
Centres
Internet
Common Service Centres (CSC)
State Data Centre
SHQCollector’s Office
Tehsil / Taluks
Application Layer
REGISTRATION
TRANSPORT
MUNICIPALITIES .......
UIDAI
State Wide Area Network (SWAN)
Govt. Deptts & Ministeries (including Sub-ordinate offices)
STA
TE
PO
RTA
L
Govt. Service Delivery Mechanism
Common Service Center - Infrastructure► 100 – 150 sq. ft space
► Minimum 1 PC with UPS
► Minimum 1 Printer
► Digital / Web Camera
► Genset / Inverter/ Solar
► OS and other application software
► Broadband Connectivity
► Trained and incentivized manpower
CSC KIOSK
► enabled with PC(s), printer(s), scanner(s), UPS, digital/web camera & broadband connectivity.
► Additional equipment in the form of projection systems, biometric devices, etc., may be included, as and when required.
Ministry of Information Technology
CSC e-governance Services India Limited
State Designated Agency(State IT Dept)
District eGov Society
Common Service Centre
G2C BCB2C UID HEALTH EDUCATIONINSURANCE PFRDA
Bill collectionAGRITRAVELEPICPassport E-KYC
CSC – Institutional Framework
9
CSC Service Portfolio
Election Commission of India (EC) Services Unique identification Authority of India (UIDAI)
Services Passport Services Banking Correspondent (27 banks) National Institute of Open Schooling (NIOS) services PAN Card Services Pension Fund Regulatory Development Authority
(PFRDA) services NIELIT services Agricultural Services Health Care Services State e district/SSDG services
Electricity Bill collection in various states Data Card Recharge DTH Recharge CSC Bazaar – e commerce/shopping service Mobile Bill Payments Mobile Recharge E learning Premium Collection Insurance Travel – IRCTC/AIR Tickets/Bus Bookings Brilliants- medical/IAS/IIT/Banking courses Online Training CSC Rozgar
Government To Citizen (G2C) ServicesBusiness To Customer (B2C) Services
Unique Identification (UID) ServicesAuthority of India (UIDAI)
Services
VLE are earning about Rs. 30,000+ per month from Aadhaar enrolment
Project Mandate to CSC by UIDAI
► Aadhaar enrolment
► eAadhaar Printing
► Demographic Data Update
► Biometric Data Update
► Database Seeding
► Best Finger Detection
► Authentication User Agency
► Authentication Service Agency
Transactions through CSC in Jan 2015
► No. of Planned Centres – 308
► No. of Existing PECs – 156
► No. of Kits deployed – 233
Status in Haryana
► Total Enrollments till date – 3.2 Cr
► Total No. of PECs – 5,711
► Total No. of Kits deployed – 11,733
Financial Inclusion
Banking
13
Banking Services
Financial Inclusion – Banking (1/2)
► Enrollment of customers, including collection ofbiometric & other details, provide card (ID Card,Debit, Card, Credit Card, PIN)
► Transaction facility like Deposit & Withdrawal ofmoney in an account with a bank, BalanceEnquiry & issue Receipts/ Statement ofAccounts.
► Remittances from an account with a bank to anaccount with the same
► Disbursal of credit facilities to borrowersinvolving small amounts strictly as per theinstructions of the Bank
Products offering
► No Frills Savings Bank account
► Recurring Deposit Accounts
► Remittances
► Fixed Deposit / Overdraft / Retail loans
► KCC/GCC
► Third party financial products (with prior approval of
the concerned Bank)
32.03
68.38
1.23 1.72 0.07
72.74
0.43 0.37 1.49 1.12 0.217.68
2.01 1.16 0.47 5.20 3.14 1.647.04
0.34 0.28 0.0010.00
10.0020.0030.0040.0050.0060.0070.0080.00
Commission(In Lakhs)
Banking Transactions on Daily Basis with key Banks - ~30337 transactions in a day
Financial Inclusion – Banking (2/2)
Commission through Banking Transactions in Jan 2015
Bank No. of Transactions
Aandhra Bank 154
Bank of Baroda 29,203
Bank of India 22
Central Bank of India 1
Bank No. of Transactions
Corporation Bank 56
Kerala Gramin Bank 12
South Indian Bank 31
State Bank of India 855
15
Financial Inclusion – Banking (2/2)
1944
3735
7895
281054
151
4619
6713
0 321013688490
1940756944
3413841250
422 55
7050
22 68 0 35 540
100020003000400050006000700080009000
Approved CSCs
KO code Generated
CSCs Active
No. of Approved CSCs/ KO Code Generated / CSCs Active
10268
5614
281011091614
3851296615 524 91 926 392 258 178 144 76 265 98 44 14 13 278 243 170 123 72 195 817 143
02000400060008000
1000012000
No of KO Generated
Active KO
No. of KO Code Generated & Active KOs
Financial Inclusion
Insurance
Insurance Sales
Financial Inclusion – InsurancePremium Collected till Jan 2015 ~68 Cr
Insurance PartnersGeneral Insurance Health Insurance Life Insurance
United India Insurance Religare Health Insurance Aviva
New India Assurance Star Health Insurance India First Life Insurance
Future Generali Apollo Munich SBI Life Insurance
HDFC ERGO LIC
IFFCO TOKIO ICICI Prudential
The Oriental Insurance co. HDFC Life Insurance
Bharti AXA
Reliance General
National Insurance
Royal Sundram
TATA AIG
ICICI Lombard
Shriram General Insurance
02,0004,0006,0008,000
7,769
1,1761,075 943 288 4 267 45No. of Transactions
Total Premium(In Lakhs)
5,747.62
932.33
95.4654.6637.5510.786.760.00
1,000.00
2,000.00
3,000.00
4,000.00
5,000.00
6,000.00
7,000.00
Total Amount(In Lakhs)
Financial Inclusion
Pension
Pension Services – Form submitted by CSCs & PRAN generated
Financial Inclusion – Pension
211 434 5382359
13222370 1625
7600
18729
7250
3794 33135186 5572
02000400060008000
100001200014000160001800020000
Form Submitted by CSC's
PRAN Generated
Top 3 States (No. of Transactions)
0
10000
20000
► 30,000 VLE’s enabled to offer NPS Lite –Swavalamban Scheme online.
► Launching PRAN on EKYC platform
► NPS-Lite can be bought by e-KYC using OTP
Education
Services & transactions
Education
Services No. of Centres No. of Transactions in Last Month
CSCs to become NIOS Facilitation CentersAll
NIELIT Facilitation Centers26911 62066
Implement E literacy -making one individual in every family IT literateAll
Women empowerment through e literacy 1028 25287
Use of CSCs for Adult Literacy300 10102
Use of CSCs for promoting Investor Awareness and Financial Literacy20 2006
G2C Services
RAJASTHAN
G2C Services (1/3)
G2C Services delivered through
► 48 departments
► Over 80 services
ANDHRA PRADESH
G2C Services delivered through
► 37 departmetns
► Over 309 services
JHARKHANDG2C Services delivered through
► 20 departments
► Over 40 services
B2C Services
B2C Services - eCommerce
B2C Services
► Mobile Recharge
► DTH Recharge
► Dish TV E-charge
► Data Card Recharge
► My Bus ticket Booking
► Bill Payments
► Entertainment
► E- Learning
Health
Health
0
20
40
60
80
100
2 2 1 2 5
2515 13
4632
25
51
2036
66
10081
64
Health – Apollo Transaction Status
5,000 VLE’s are enabled to offer Health services; Services
offered
► Telemedicine - Apollo
► Telemedicine- Medanta
► Diagnostics- Swasthya Slate
► Tele Ophthalmology- Venu
► Tele Ophthalmology – Arvind Eye
National Optical Fibre Network (NOFN)
Utilisation of CSCs in roll out of National Optical Fibre Network (NOFN)
National Optical Fibre Network (NOFN)
► Bharat Broadband Network Limited (BBNL), a Special Purpose Vehicle (SPV), set up by GoI,
Ministry of Communication & IT, Department of Telecommunications for the establishment,
management and operation of National Optical Fibre Network (NOFN)
► CSC SPV & BBNL has signed MoU for utilisation of CSCs in roll out of National Optical Fibre Network
(NOFN) across the country
► Target is 2.50 lacs GPU connected through NOFN
► CSCs are in process of using NOFN in Kerala
Election Commission of India Services
Addition of name in the electoral rolls
Deletion of name in the electoral rolls
Modification of name / other details in the electoral rolls
Transposition of name in the electoral rolls
Printing of EPIC card in color
Printing of Electoral roll ( Per Page)
Search Services
Registration of complaint
Issue of Replacement of Elector’s Photo Identity Card (EPIC)
Revenue for CSC Centres
Election Commission Services (1/2)
What is the infrastructure Required for providing these services?
Printers provided by CSC-SPV
Election Commission Services (2/2)
► PC(s) or Laptops
► Internet Connectivity
► UPS (Optional)
► Printer
Supports required from Haryana
Way forward for Haryana
► Rolling out of one Common Service Centre (CSC) in every Panchayat
► Delivery of Services of Govt Departments in Haryana through CSCs like the casepresented of Rajasthan
► Usage of National Optical Fibre Network (NOFN) in Haryana by connecting NOFNto CSC in GPU
► Utility bill collection through CSCs in Haryana
► Election related services through CSCs in Haryana
► Usage of comprehensive Financial services including Banking, Insurance &Pensions through CSCs in Haryana
Thank You
G2C Services (48 deptts & over 80 service) through CSCs in RAJASTHAN
G2C Services (1/3)
Department Service NameDISCOM
(For All District)
Electricity Bill
Job of trickle feeding of cheques of
DISCOM in bank software
Water - PHED & RIICO
(For All Disctrict)
Water Bill
BSNL Telephone Bill
Rajasthan Housing Board
(RHB)
House Payments
Lease Money
Monthly Installment
Board of Secondary Education,
Rajashthan (BSER)
Scrutiny (Re-totaling)
Income Tax PAN CARD (Prepadi)
Collectorate Computerized Arms License
Management System (CALMS)
Planning Form EG1
Form EG2
Right To Information RTI Application
RGDPS RGDPS Application
Department Service NameRevenue Digitally Signed Jamabandi
RPSC Exam Fee
(STATISTICAL OFFICER PLANNING DEPT EXAM 2012), (DIV
SUPERINTENDENT MOTOR GARAGE EXAM 2012), (ASST
MINING NGINEER MINING DEPT EXAM), (ASSISTANT
FISHERIES DEVELOPMENT OFFICER 2011), (AGRI RESEARCH
OFFICER AGRI CHEMISTRY), (ASST AGRI RESEARCH
OFFICER AGRI CHEMISTRY)
Panchayti Raj Exam Form Fill
Exam Fee of SSR-2013
"Exam Fee (L.D.C. Direct Recruitment 2013)"
Exam Fee of 3 Grade Teacher Direct Recruitment 2013
PWD Exam Fee (JEN Civil/Electrical Recruit-12)
Exam Fee of Junior Engineer (Civil) Direct Recruitment 2013
Police Exam Fee (Constable & Gen Driver Exam-12)
Receipt of Exam Form Fill (Constable & Gen Driver Exam-12)
G2C Services (48 deptts & over 80 service) through CSCs in RAJASTHAN
G2C Services (2/3)
Department Service Name
Forest Exam Fee (Forest Guard-2013)
Exam Fee of Forest Surveyor and Driver
Driect Requirement Examination 2013
Jail Exam Fee
(Jail Warder 2013)
DoIT&C Exam Fee IA-2013
Type Test and Admin Card for IA
recruitment-2013
Elementary Education Bikaner Exam Fee of Education Assistant-2013
Education, Nikaner Exam Fee of Lab Assistant-2013
Forensic Exam Fee of State Forensic Science
SSR-2013
Economics and Statistics Exam Fee of Statistics & Economics
2013
Exam Fee of Applications for IV Grade
Recruitment 2013
RKCL Exam Fee of LDC Local Bodies
Department
Department Service Name
Medical & Health
SSR
Exam Form Fill Paramedical
Exam Fee of Nurse Grade II Recruitment 2013 (S.M.S. Jaipur)
Exam Fee of Nurse Grade II Recruitment 2013 (J.L.N. Ajmer)
Exam Fee of Nurse Grade II Recruitment 2013 (S.P Bikaner)
Exam Fee of Nurse Grade II Recruitment 2013 (S.N Jodhpur)
Exam Fee of Nurse Grade II Recruitment 2013 (R.N.T. Udaipur)
Exam Fee of Nurse Grade II Recruitment 2013 (Govt Kota)
Animal Husbandary Exam Form Fill of Animal Husbandary-2013
Mining Department
(MLSU)
Exam Fee of Constable 2013 (MLSU)
Jai Narain Vyas
University (JNU)
Exam Fee of Pre-Primary Education Teacher (N.T.T)
Exam Fees for Jr Acc/Acc Rec.2013
G2C Services (48 deptts & over 80 service) through CSCs in RAJASTHAN
G2C Services (3/3)
Department Service Name
PHED Exam Fee of STP (PHED)
Water_Resources_Department Exam Fee of J.En. Civil/Mechnical
(Degree/Diploma) Direct Recruitment
Devasthan Department Exam Fees of Prabandhak- Grade II,
Pookari and Sevagir Recruitment-2013
Local Bodies Department Exam Fees of IA & AP Recuirtment-2013
Vidyut Nigam Recruitment
(AVVNL, JVVNL, JdVVNL,
RRVPNL & RRVUNL)
Exam Fees for Technical Helper
Form fill for Technical Helper 2013
BSER, Ajmer Exam form of RTET-2013
Rajasthan High Court, Jodhpur Exam Fees for Civil Judge Cadre, 2013
R-MCAAT Exam Fee of RMCAAT-2013
R-PET Exam Fee of RPET-2013
CMAT, Bhilwara Exam Fee of CMAT
Department Service NamePolytechnic Admission Fee Polytechnic-2013
Rajasthan University Exam Fee of Rajasthan University
Print Charge Admit Card Print
Scan Charge Photo Scan / Photo Capture by web camera
Transport Apply for Driving License
Election Application for Addition/Modification of name in Electoral Rolls
Aadhaar Color Print of Aadhaar on A4 size sheet
MG-NREGA
(P. Raj)
Add Applicant per Job Card
Treasury For Creation on Master Data (Per Employee)
The College Educaion
Rajasthan
Submission of online application (including scanning and
uploading of 2 documents); or
Service Delivery
through SSDG through
CSC/e-Mitra network
Citizen's Registration (One Time Activity)
e-form filing with upload of required supporting documents