CS3100

Week 25 - IT Governance

Today’s Lecture

• Governance• IT Governance• Case examples• Impact of poor IT governance

Governance Structure

Shareholders and other investors

Board of Directors

Executive Management

What is governance?

• Equitable treatment of shareholders• Interests of other stakeholders• Roles and responsibilities of the board• Integrity and ethical behaviour• Disclosure and transparency

Case Governance

• Governance of Japanese stock market

• Facebook - voting shares

• Google – Share holder rights

• Healthcare Governance

What is IT Governance?

• Vision and leadership at main board level• Strategies and policies• Evaluating and directing plans• Monitoring progress

• Governance is NOT the management of the IT projects.

Case One – Cyber crime

• Significant problem - £27 billion damage per year in the UK

• Commercial and security risk

• Cyberhub linking government with leading industries.

• Investment £1 billion per year• Are there any issues??• Article

Case Two:

• Big data and impact on individuals

Case Two:

• NHS – National project for IT

Governance - NHS IT

• Original budget was £2.3 bn record storage• Started 2003 to be finished in 2005• Trusts and GPs forced to adopt new

systems/replacements• Users did not agree with the needs• Very little dialogue with the main users

nurses.• Business case was not defined.

NHS IT – Projects• NHS Care Records Service• Choose and Book• The Electronic Prescription Service• N3 National Broadband Network• Picture Archiving and Communication System (PACS)• The Quality Management and Analysis System.• GP2GP Record Transfer• Contact – a central email and directory service

S. Ranger (2006) “The nine projects at the heart of NHS IT” Silicon.com 19 th Jan 2006

Governance - NHS IT

• Original budget was £2.3 bn record storage• Started 2003 to be finished in 2005• Trusts and GPs forced to adopt new

systems/replacements• Users did not agree with the needs• Very little dialogue with the main users

nurses.• Business case was not defined.

Reporting by Government

• Multi billion contracts – four suppliers• Contracts paid for when project completed• Contractors responsible for upgrades• NHS project manager

“the systems were failing because the contractors had not listened to the end users. …Sometimes we put in stuff that I’m just ashamed of….”

• Why did two of the contractors quit in the first five years?

Project Reporting• Angela Eagle, Government Minister:

“Without the [NPfiT] programme, the NHS could not longer function, (Oct 2007)

• “87% of GP practices were “technically live” with basic version of e-prescriptions system. …..78% weren’t using it”

• Only 160 of 9,000 health organisations using the electronic patient records by January 2010 (mainly GPs)

• Project cancelled with a cost of over £6 billion

New Project

• Jeremy Hunt announces new patient record project to be completed by 2018.

• What governance issues should be resolved before the project starts?

Case Two:

• Y2K

• 2.38