CS FOOD AND BEVERAGE Barista NC II.pdf · TR - Barista NC II Promulgated December 2013 -7- EVIDENCE GUIDE 1. Critical aspects of Competency Assessment requires evidence that the candidate:

BARISTA NC II

TRAINING

REGULATIONS

TOURISM SECTOR (HOTEL AND RESTAURANT)

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY East Service Road, South Superhighway, Taguig City, Metro Manila

TABLE OF CONTENTS

TOURISM SECTOR

(HOTEL AND RESTAURANT)

BARISTA NC II

Page No.

SECTION 1 BARISTA NC II QUALIFICATION 1

SECTION 2 COMPETENCY STANDARDS

• Basic Competencies 2 - 13

• Common Competencies 14 - 28

• Core Competencies 29 - 43

SECTION 3 TRAINING STANDARDS

3.1 Curriculum Design 44 - 46 3.2 Training Delivery 47 3.3 Trainee Entry Requirements 47 3.4 List of Tools, Equipment and Materials 48 3.5 Training Facilities 49 3.6 Trainer’s Qualifications 49 3.7 Institutional Assessment 49

SECTION 4 NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS 50

COMPETENCY MAP 51 ACKNOWLEDGEMENTS

TR - Barista NC II Promulgated December 2013 -1-

TRAINING REGULATIONS FOR

BARISTA NC II

SECTION 1 BARISTA NC II QUALIFICATION

The BARISTA NC II Qualification consists of competencies that a person must achieve in the deliverance of good quality coffee in commercially-operated cafes or specialty coffee shops. This qualification is specific to a person who specializes in making coffee beverages.

The Units of Competency comprising this Qualification include the following:

CODE NO. BASIC COMPETENCIES

500311105 Participate in workplace communication 500311106 Work in a team environment 500311107 Practice career professionalism 500311108 Practice occupational health and safety procedures CODE NO. COMMON COMPETENCIES

TRS311201 Develop and update industry knowledge TRS311202 Observe workplace hygiene procedures TRS311203 Perform computer operations TRS311204 Perform workplace and safety practices TRS311205 Provide effective customer service CODE NO. CORE COMPETENCIES TRS3113100 Prepare espresso TRS3113101 Texture milk TRS3113102 Prepare and serve coffee beverages TRS3113103 Perform basic maintenance of machine and equipment TRS3113104 Perform basic cashiering and general control procedures

A person who has achieved this Qualification is competent to be a:

❑ Barista


SECTION 2 COMPETENCY STANDARDS

This section details the contents of the basic, common and core units of competency required in BARISTA NC II.

BASIC COMPETENCIES

UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION UNIT CODE : 500311105 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes

required to gather, interpret and convey information in response to workplace requirements.

ELEMENT PERFORMANCE CRITERIA

Italicized terms are elaborated in the Range of Variables 1. Obtain and convey

workplace information 1.1 Specific and relevant information is accessed from

appropriate sources 1.2 Effective questioning , active listening and speaking skills

are used to gather and convey information 1.3 Appropriate medium is used to transfer information and

ideas 1.4 Appropriate non- verbal communication is used 1.5 Appropriate lines of communication with supervisors and

colleagues are identified and followed 1.6 Defined workplace procedures for the location and

storage of information are used 1.7 Personal interaction is carried out clearly and concisely

2. Participate in workplace meetings and discussions

2.1 Team meetings are attended on time 2.2 Own opinions are clearly expressed and those of others

are listened to without interruption 2.3 Meeting inputs are consistent with the meeting purpose

and established protocols 2.4 Workplace interactions are conducted in a courteous

manner 2.5 Questions about simple routine workplace procedures

and maters concerning working conditions of employment are asked and responded to

2.6 Meetings outcomes are interpreted and implemented

3. Complete relevant work related documents

3.1 Range of forms relating to conditions of employment are completed accurately and legibly

3.2 Workplace data is recorded on standard workplace forms and documents

3.3 Basic mathematical processes are used for routine calculations

3.4 Errors in recording information on forms/ documents are identified and properly acted upon

3.5 Reporting requirements to supervisor are completed according to organizational guidelines


RANGE OF VARIABLES

VARIABLE RANGE

1. Appropriate sources 1.1 Team members

1.2 Suppliers

1.3 Trade personnel

1.4 Local government

1.5 Industry bodies

2. Medium 2.1 Memorandum

2.2 Circular

2.3 Notice

2.4 Information discussion

2.5 Follow-up or verbal instructions

2.6 Face to face communication

3. Storage 3.1 Manual filing system

3.2 Computer-based filing system

4. Forms 4.1 Personnel forms, telephone message forms, safety reports

5. Workplace interactions

5.1 Face to face

5.2 Telephone

5.3 Electronic and two way radio

5.4 Written including electronic, memos, instruction and forms, non-verbal including gestures, signals, signs and diagrams

6. Protocols 6.1 Observing meeting

6.2 Compliance with meeting decisions

6.3 Obeying meeting instructions


EVIDENCE GUIDE

1. Critical aspects of Competency

Assessment requires evidence that the candidate: 1.1 Prepared written communication following standard

format of the organization 1.2 Accessed information using communication equipment 1.3 Made use of relevant terms as an aid to transfer

information effectively 1.4 Conveyed information effectively adopting the formal or

informal communication

2. Required knowledge

2.1 Effective communication 2.2 Different modes of communication 2.3 Written communication 2.4 Organizational policies 2.5 Communication procedures and systems 2.6 Technology relevant to the enterprise and the

individual’s work responsibilities

3. Required Skills 3.1 Follow simple spoken language 3.2 Perform routine workplace duties following simple

written notices 3.3 Participate in workplace meetings and discussions 3.4 Complete work related documents 3.5 Estimate, calculate and record routine workplace

measures 3.6 Basic mathematical processes of addition, subtraction,

division and multiplication 3.7 Ability to relate to people of social range in the

workplace 3.8 Gather and provide information in response to

workplace requirements

4. Resource Implications

4.1 Fax machine 4.2 Telephone 4.3 Writing materials 4.4 Internet

5. Methods of Assessment

5.1 Direct Observation 5.2 Oral interview and written test

6. Context of Assessment

6.1 Competency may be assessed individually in the actual workplace or through accredited institution


UNIT OF COMPETENCY : WORK IN TEAM ENVIRONMENT UNIT CODE : 500311106 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to

identify role and responsibility as a member of a team.


Italicized terms are elaborated in the Range of Variables

1. Describe team role and scope

1.1 The role and objective of the team is identified from available sources of information

1.2 Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources

2. Identify own role and responsibility within team

2.1 Individual role and responsibilities within the team environment are identified

2.2 Roles and responsibility of other team members are identified and recognized

2.3 Reporting relationships within team and external to team are identified

3. Work as a team member

3.1 Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives

3.2 Effective and appropriate contributions made to complement team activities and objectives, based on individual skills and competencies and workplace context

3.3 Observed protocols in reporting using standard operating procedures

3.4 Contribute to the development of team work plans based on an understanding of team’s role and objectives and individual competencies of the members.


RANGE OF VARIABLES

VARIABLE RANGE

1. Role and objective of team

1.1 Work activities in a team environment with enterprise or specific sector

1.2 Limited discretion, initiative and judgement maybe demonstrated on the job, either individually or in a team environment

2. Sources of information 2.1 Standard operating and/or other workplace procedures

2.2 Job procedures

2.3 Machine/equipment manufacturer’s specifications and instructions

2.4 Organizational or external personnel

2.5 Client/supplier instructions

2.6 Quality standards

2.7 OHS and environmental standards

3. Workplace context 3.1 Work procedures and practices

3.2 Conditions of work environments

3.3 Legislation and industrial agreements

3.4 Standard work practice including the storage, safe handling and disposal of chemicals

3.5 Safety, environmental, housekeeping and quality guidelines


EVIDENCE GUIDE


Assessment requires evidence that the candidate:

1.1 Operated in a team to complete workplace activity

1.2 Worked effectively with others

1.3 Conveyed information in written or oral form

1.4 Selected and used appropriate workplace language

1.5 Followed designated work plan for the job

1.6 Reported outcomes

2. Required Knowledge 2.1 Communication process

2.2 Team structure

2.3 Team roles

2.4 Group planning and decision making

3. Required Skills 3.1 Communicate appropriately, consistent with the culture of the workplace

4. Resource Implications The following resources MUST be provided:

4.1 Access to relevant workplace or appropriately simulated environment where assessment can take place

4.2 Materials relevant to the proposed activity or tasks


Competency may be assessed through:

5.1 Observation of the individual member in relation to the work activities of the group

5.2 Observation of simulation and or role play involving the participation of individual member to the attainment of organizational goal

5.3 Case studies and scenarios as a basis for discussion of issues and strategies in teamwork

6. Context for Assessment

6.1 Competency may be assessed in workplace or in a simulated workplace setting

6.2 Assessment shall be observed while task are being undertaken whether individually or in group


UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM UNIT CODE : 500311107 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in

promoting career growth and advancement.



1. Integrate personal objectives with organizational goals

1.1 Personal growth and work plans are pursued towards improving the qualifications set for the profession

1.2 Intra- and interpersonal relationships are maintained in the course of managing oneself based on performance evaluation

1.3 Commitment to the organization and its goal is demonstrated in the performance of duties

2. Set and meet work priorities

2.1 Competing demands are prioritized to achieve personal, team and organizational goals and objectives.

2.2 Resources are utilized efficiently and effectively to manage work priorities and commitments

2.3 Practices along economic use and maintenance of equipment and facilities are followed as per established procedures

3. Maintain professional growth and development

3.1 Trainings and career opportunities are identified and availed of based on job requirements

3.2 Recognitions are sought/received and demonstrated as proof of career advancement

3.3 Licenses and/or certifications relevant to job and career are obtained and renewed


RANGE OF VARIABLES

VARIABLE RANGE

1. Evaluation 1.1 Performance Appraisal 1.2 Psychological Profile 1.3 Aptitude Tests

2. Resources 2.1 Human 2.2 Financial 2.3 Technology

2.3.1 Hardware

2.3.2 Software

3. Trainings and career opportunities

3.1 Participation in training programs 3.1.1 Technical 3.1.2 Supervisory 3.1.3 Managerial 3.1.4 Continuing Education

3.2 Serving as Resource Persons in conferences and workshops

4. Recognitions 4.1 Recommendations 4.2 Citations 4.3 Certificate of Appreciations 4.4 Commendations 4.5 Awards 4.6 Tangible and Intangible Rewards

5. Licenses and/or certifications

5.1 National Certificates 5.2 Certificate of Competency 5.3 Support Level Licenses 5.4 Professional Licenses


EVIDENCE GUIDE


Assessment requires evidence that the candidate: 1.1 Attained job targets within key result areas (KRAs) 1.2 Maintained intra - and interpersonal relationship in the

course of managing oneself based on performance evaluation

1.3 Completed trainings and career opportunities which are based on the requirements of the industries

1.4 Acquired and maintained licenses and/or certifications according to the requirement of the qualification

2. Required Knowledge 2.1 Work values and ethics (Code of Conduct, Code of Ethics, etc.)

2.2 Company policies 2.3 Company operations, procedures and standards 2.4 Fundamental rights at work including gender sensitivity 2.5 Personal hygiene practices

3. Required Skills 3.1 Appropriate practice of personal hygiene 3.2 Intra and Interpersonal skills 3.3 Communication skills

4. Resource Implications The following resources MUST be provided: 4.1 Workplace or assessment location 4.2 Case studies/scenarios


Competency may be assessed through: 5.1 Portfolio Assessment 5.2 Interview 5.3 Simulation/Role-plays 5.4 Observation 5.5 Third Party Reports 5.6 Exams and Tests


6.1 Competency may be assessed in the work place or in a simulated work place setting


UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

UNIT CODE : 500311108 UNIT DESCRIPTOR : This unit covers the outcomes required to comply with

regulatory and organizational requirements for occupational health and safety.


Italicized terms are elaborated in the Range of Variables 1. Identify hazards and

risks 1.1 Safety regulations and workplace safety and hazard

control practices and procedures are clarified and explained based on organization procedures

1.2 Hazards/risks in the workplace and their corresponding indicators are identified to minimize or eliminate risk to co-workers, workplace and environment in accordance with organization procedures

1.3 Contingency measures during workplace accidents, fire and other emergencies are recognized and established in accordance with organization procedures

2. Evaluate hazards and

risks 2.1 Terms of maximum tolerable limits which when

exceeded will result in harm or damage are identified based on threshold limit values (TLV)

2.2 Effects of the hazards are determined 2.3 OHS issues and/or concerns and identified safety

hazards are reported to designated personnel in accordance with workplace requirements and relevant workplace OHS legislation

3. Control hazards and

risks 3.1 Occupational Health and Safety (OHS) procedures for

controlling hazards/risks in workplace are consistently followed

3.2 Procedures for dealing with workplace accidents, fire and emergencies are followed in accordance with organization OHS policies

3.3 Personal protective equipment (PPE) is correctly used in accordance with organization OHS procedures and practices

3.4 Appropriate assistance is provided in the event of a workplace emergency in accordance with established organization protocol

4. Maintain OHS

awareness 4.1 Emergency-related drills and trainings are

participated in as per established organization guidelines and procedures

4.2 OHS personal records are completed and updated in accordance with workplace requirements


RANGE OF VARIABLES

VARIABLE RANGE

1. Safety regulations May include but are not limited to: 1.1 Clean Air Act 1.2 Building code 1.3 National Electrical and Fire Safety Codes 1.4 Waste management statutes and rules 1.5 Philippine Occupational Safety and Health Standards 1.6 DOLE regulations on safety legal requirements 1.7 ECC regulations

2. Hazards/Risks May include but are not limited to: 2.1 Physical hazards – impact, illumination, pressure, noise,

vibration, temperature, radiation 2.2 Biological hazards- bacteria, viruses, plants, parasites,

mites, molds, fungi, insects 2.3 Chemical hazards – dusts, fibers, mists, fumes, smoke,

gasses, vapors 2.4 Ergonomics

2.4.1 Psychological factors – over exertion/ excessive force, awkward/static positions, fatigue, direct pressure, varying metabolic cycles

2.4.2 Physiological factors – monotony, personal relationship, work out cycle

3. Contingency

measures May include but are not limited to: 3.1 Evacuation 3.2 Isolation 3.3 Decontamination 3.4 Calling emergency personnel

4. PPE May include but are not limited to: 4.1 Mask 4.2 Gloves 4.3 Goggles 4.4 Hair Net/cap/bonnet 4.5 Face mask/shield 4.6 Ear muffs 4.7 Apron/Gown/coverall/jump suit 4.8 Anti-static suits

5. Emergency-related drills and training

5.1 Fire drill 5.2 Earthquake drill 5.3 Basic life support/CPR 5.4 First aid 5.5 Spillage control 5.6 Decontamination of chemical and toxic 5.7 Disaster preparedness/management

6. OHS personal records 6.1 Medical/Health records 6.2 Incident reports 6.3 Accident reports 6.4 OHS-related training completed


EVIDENCE GUIDE


Assessment requires evidence that the candidate: 1.1 Explained clearly established workplace safety and

hazard control practices and procedures 1.2 Identified hazards/risks in the workplace and its

corresponding indicators in accordance with company procedures

1.3 Recognized contingency measures during workplace accidents, fire and other emergencies

1.4 Identified terms of maximum tolerable limits based on threshold limit value- TLV.

1.5 Followed Occupational Health and Safety (OHS) procedures for controlling hazards/risks in workplace

1.6 Used Personal Protective Equipment (PPE) in accordance with company OHS procedures and practices

1.7 Completed and updated OHS personal records in accordance with workplace requirements

2. Required Knowledge 2.1 OHS procedures and practices and regulations 2.2 PPE types and uses 2.3 Personal hygiene practices 2.4 Hazards/risks identification and control 2.5 Threshold Limit Value -TLV 2.6 OHS indicators 2.7 Organization safety and health protocol 2.8 Safety consciousness 2.9 Health consciousness

3. Required Skills 3.1 Practice of personal hygiene 3.2 Hazards/risks identification and control skills 3.3 Interpersonal skills 3.4 Communication skills

4. Resource Implications The following resources must be provided: 4.1 Workplace or assessment location 4.2 OHS personal records 4.3 PPE 4.4 Health records


Competency may be assessed through: 5.1 Portfolio Assessment 5.2 Interview 5.3 Case Study/Situation


6.1 Competency may be assessed in the work place or in a simulated work place setting

TESDA-SOP-QSO-01-F08


COMMON COMPETENCIES

UNIT OF COMPETENCY : DEVELOP AND UPDATE INDUSTRY KNOWLEDGE UNIT CODE : TRS311201 UNIT DESCRIPTOR : This unit of competency deals with the knowledge, skills

and attitude required to access, increase and update industry knowledge. It includes seek information on the industry and update industry knowledge


Italicized items are elaborated in the Range of Variables

1. Seek information on the industry

1.1 Sources of information on the industry are correctly identified and accessed

1.2 Information to assist effective work performance is obtained in line with job requirements

1.3 Specific information on sector of work is accessed and updated

1.4 Industry information is correctly applied to day-to-day work activities

2. Update industry knowledge

2.1 Informal and/or formal research is used to update general knowledge of the industry

2.2 Updated knowledge is shared with customers and colleagues as appropriate and incorporated into day-to-day working activities



RANGE OF VARIABLES

VARIABLE RANGE

1. Information sources May include:

1.1 media

1.2 reference books

1.3 libraries

1.4 unions

1.5 industry associations

1.6 industry journals

1.7 internet

1.8 personal observation and experience

2. Information to assist effective work performance

May include:

2.1 different sectors of the industry and the services available in each sector

2.2 relationship between tourism and hospitality

2.3 relationship between the industry and other industries

2.4 industry working conditions

2.5 legislation that affects the industry

2.5.1 liquor

2.5.2 health and safety

2.5.3 hygiene

2.5.4 gaming

2.5.5 workers compensation

2.5.6 consumer protection

2.5.7 duty of care

2.5.8 building regulations

2.6 trade unions environmental issues and requirements

2.7 industrial relations issues and major organizations

2.8 career opportunities within the industry

2.9 work ethic required to work in the industry and industry expectations of staff

2.10 quality assurance



EVIDENCE GUIDE


Assessment requires evidence that the candidate/ trainee :

1.1 Knew key sources of information on the industry

1.2 Updated industry knowledge

1.3 Accessed and used industry information

2. Required Knowledge 2.1 Overview of quality assurance in the industry

2.2 Role of individual staff members

2.3 Industry information sources

3. Required Skills 3.1 Time management

3.2 Ready skills needed to access industry information

3.3 Basic competency skills needed to access the internet

4. Resource Implications The following resources should be provided:

4.1 Sources of information on the industry

4.2 Industry knowledge


Competency in this unit may be assessed through:

5.1 Interview/questions

5.2 Practical demonstration

5.3 Portfolio of industry information related to trainee’s work


6.1 Assessment may be done in the workplace or in a simulated workplace setting (assessment centers)

6.2 Assessment activities are carried out through TESDA's accredited assessment center



UNIT OF COMPETENCY : OBSERVE WORKPLACE HYGIENE PROCEDURES UNIT CODE : TRS311202 UNIT DESCRIPTOR : This unit of competency deals with the knowledge, skills

and attitudes in observing workplace hygiene procedures. It includes following hygiene procedures and identifying and preventing hygiene risks.



1. Follow hygiene procedures

1.1 Workplace hygiene procedures are implemented in line with enterprise and legal requirements

1.2 Handling and storage of items are undertaken in line with enterprise and legal requirements

2. Identify and prevent hygiene risks

2.1 Potential hygiene risks are identified in line with enterprise procedures

2.2 Action to minimize and remove risks are taken within scope of individual responsibility of enterprise/legal requirements

2.3 Hygiene risks beyond the control of individual staff members are reported to the appropriate person for follow up



RANGE OF VARIABLES

VARIABLE RANGE

1. Hygiene procedures May include : 1.1 safe and hygienic handling of food and beverage 1.2 regular hand washing 1.3 correct food storage 1.4 appropriate and clean clothing 1.5 avoidance of cross-contamination 1.6 safe handling disposal of linen and laundry 1.7 appropriate handling and disposal of garbage 1.8 cleaning and sanitizing procedures 1.9 personal hygiene

2. Hygiene risk May include: 2.1 bacterial and other contamination arising from poor

handling of food 2.2 inappropriate storage of foods 2.3 storage at incorrect temperatures 2.4 foods left uncovered 2.5 poor personal hygiene practices 2.6 poor work practices

2.6.1 cleaning 2.6.2 housekeeping 2.6.3 food handling 2.6.4 vermin 2.6.5 airborne dust

2.7 cross-contamination through cleaning inappropriate cleaning practices

2.8 inappropriate handling of potentially infectious linen 2.9 contaminated wastes such as blood and body

secretions 2.10 disposal of garbage and contaminated or potentially

contaminated wastes

3. Minimizing or removing risk

May include: 3.1 auditing staff skills and providing training 3.2 ensuring policies and procedures are followed strictly 3.3 audits or incidents with follow up actions



EVIDENCE GUIDE


Assessment required evidence that the candidate :

1.1 Followed hygiene procedures

1.2 Identified and responded to hygiene risk

1.3 Practiced personal grooming and hygiene

2. Required Knowledge 2.1 Typical hygiene and control procedures in the hospitality and tourism industries

2.2 Overview of legislation and regulation in relation to food handling, personal and general hygiene

2.3 Knowledge on factors which contribute to workplace hygiene problems

2.4 General hazards in handling of food, linen and laundry and garbage, including major causes of contamination and cross-infection

2.5 Sources of and reasons for food poisoning

3. Required Skills 3.1 Ability to follow correct procedures and instructions

3.2 Ability to handle operating tools/ equipment

3.3 Application to hygiene principles

4. Resource Implications The following resources should be provided:

4.1 Hygiene procedures, actual or simulated workplace, products used in hotel/restaurant /tourism workplace


Competency in this unit must be assessed through:

5.1 Written examination

5.2 Practical demonstration






UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS

UNIT CODE : TRS311203 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes and

values needed to perform computer operations which includes inputting, accessing, producing and transferring data using the appropriate hardware and software



1. Plan and prepare for task to be undertaken

1.1 Requirements of task are determined 1.2 Appropriate hardware and software is selected

according to task assigned and required outcome 1.3 Task is planned to ensure OH & S guidelines and

procedures are followed

2. Input data into computer

2.1 Data are entered into the computer using appropriate program/application in accordance with company procedures

2.2 Accuracy of information is checked and information is saved in accordance with standard operating procedures

2.3 Inputted data are stored in storage media according to requirements

2.4 Work is performed within ergonomic guidelines

3. Access information using computer

3.1 Correct program/application is selected based on job requirements

3.2 Program/application containing the information required is accessed according to company procedures

3.3 Desktop icons are correctly selected, opened and closed for navigation purposes

3.4 Keyboard techniques are carried out in line with OH & S requirements for safe use of keyboards

4. Produce/output data

using computer system

4.1 Entered data are processed using appropriate software commands

4.2 Data are printed out as required using computer hardware/peripheral devices in accordance with standard operating procedures

4.3 Files and data are transferred between compatible systems using computer software, hardware/ peripheral devices in accordance with standard operating procedures

5. Maintain computer

equipment and systems

5.1 Systems for cleaning, minor maintenance and replacement of consumables are implemented

5.2 Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures

5.3 Basic file maintenance procedures are implemented in line with the standard operating procedures



RANGE OF VARIABLES

VARIABLE RANGE

1. Hardware and peripheral devices

May include: 1.1 Personal computers 1.2 Networked systems 1.3 Communication equipment 1.4 Printers 1.5 Scanners 1.6 Keyboard 1.7 Mouse

2. Software May include: 2.1 Word processing packages 2.2 Data base packages 2.3 Internet 2.4 Spreadsheets

3. OH & S guidelines May include: 3.1 OHS guidelines 3.2 Enterprise procedures

4. Storage media May include: 4.1 diskettes 4.2 CDs 4.3 zip disks 4.4 hard disk drives, local and remote

5. Ergonomic guidelines May include: 5.1 Types of equipment used 5.2 Appropriate furniture 5.3 Seating posture 5.4 Lifting posture 5.5 Visual display unit screen brightness

6. Desktop icons May include: 6.1 directories/folders 6.2 files 6.3 network devices 6.4 recycle bin

7. Maintenance May include: 7.1 Creating more space in the hard disk 7.2 Reviewing programs 7.3 Deleting unwanted files 7.4 Backing up files 7.5 Checking hard drive for errors 7.6 Using up to date anti-virus programs 7.7 Cleaning dust from internal and external surfaces



EVIDENCE GUIDE

1. Critical aspect of Competency

Assessment requires evidence that the candidate: 1.1 Selected and used hardware components correctly and

according to the task requirement 1.2 Identified and explain the functions of both hardware

and software used, their general features and capabilities

1.3 Produced accurate and complete data in accordance with the requirements

1.4 Used appropriate devices and procedures to transfer files/data accurately

1.5 Maintained computer system

2. Required Knowledge 2.1 Basic ergonomics of keyboard and computer use 2.2 Main types of computers and basic features of different

operating systems 2.3 Main parts of a computer 2.4 Storage devices and basic categories of memory 2.5 Relevant types of software 2.6 General security 2.7 Viruses 2.8 OH & S principles and responsibilities 2.9 Calculating computer capacity

3. Required Skills 3.1 Reading skills required to interpret work instruction 3.2 Communication skills

4. Resource Implications The following resources should be provided: 4.1 Computer hardware with peripherals 4.2 Appropriate software


The assessor may select two of the following assessment methods to objectively assess the candidate: 5.1 Observation 5.2 Questioning 5.3 Practical demonstration


6.1 Assessment may be conducted in the workplace or in a simulated environment



UNIT OF COMPETENCY : PERFORM WORKPLACE AND SAFETY PRACTICES UNIT CODE : TRS311204 UNIT DESCRIPTOR : This unit of competency deals with the knowledge, skills

and attitudes in following health, safety and security practices. It includes dealing with emergency situations and maintaining safe personal presentation standards.



1. Follow workplace procedures for health, safety and security practices

1.1 Correct health, safety and security procedures are followed in line with legislation, regulations and enterprise procedures

1.2 Breaches of health, safety and security procedures are identified and reported in line with enterprise procedure

1.3 Suspicious behavior or unusual occurrence are reported in line with enterprise procedure

2. Deal with emergency situations

2.1 Emergency and potential emergency situations are recognized and appropriate action are taken within individual’s scope of responsibility

2.2 Emergency procedures are followed in line with enterprise procedures

2.3 Assistance is sought from colleagues to resolve or respond to emergency situations

2.4 Details of emergency situations are reported in line with enterprise procedures

3. Maintain safe personal presentation standards

3.1 Safe personal standards are identified and followed in line with enterprise requirements



RANGE OF VARIABLES

VARIABLE RANGE

1. Health, safety and security procedures

May include:

1.1 use of personal protective clothing and equipment

1.2 safe posture including sitting, standing, bending

1.3 manual handling including lifting, transferring

1.4 safe work techniques including knives and equipment, handling hot surfaces, computers and electronic equipment

1.5 safe handling of chemicals, poisons and dangerous materials

1.6 ergonomically sound furniture and work stations

1.7 emergency fire and accident

1.8 hazard identification and control

1.9 security of documents, cash, equipment, people

1.10 key control systems

2. Breaches of procedure May include:

2.1 loss of keys

2.2 strange or suspicious persons

2.3 broken or malfunctioning equipment

2.4 loss of property, goods or materials

2.5 damaged property or fittings

2.6 lack of suitable signage when required

2.7 lack of training on health and safety issues

2.8 unsafe work practices

3. Emergency May include:

3.1 personal injuries

3.2 fire

3.3 electrocution

3.4 natural calamity i.e. earthquake/flood

3.5 criminal acts i.e. robbery



EVIDENCE GUIDE


Assessment requires evidence that the candidate : 1.1 Complied with industry practices and procedures 1.2 Used interactive communication with others 1.3 Complied with workplace safety, security and hygiene

practices 1.4 Identified faults & problems and the necessary

corrective action 1.5 Promoted public relation among others 1.6 Complied with quality standards 1.7 Responded to emergency situations in line with

enterprise guidelines 1.8 Complied with proper dress code

2. Required Knowledge and Attitude

2.1 Communication 2.1.1 Interactive communication with others 2.1.2 Interpersonal skills 2.1.3 Good working attitude 2.1.4 Ability to work quietly; with cooperation; patience,

carefulness, cleanliness and aesthetic values 2.1.5 Ability to focus on task at hand

2.2 Systems, Processes and Operations 2.2.1 Workplace health, safety and security procedures 2.2.2 Emergency procedures 2.2.3 Personal presentation

2.3 Safety Practices 2.3.1 Proper disposal of garbage 2.3.2 Practice safety measures 2.3.3 5S Implementation

3. Required Skills 3.1 Ability to make decision 3.2 Time management 3.3 Ability to offer alternative steps 3.4 Care in handling and operating equipment

4. Resource Implications The following resources should be provided: 4.1 Procedures Manual on safety, security, health and

emergency 4.2 Availability of tools, equipment, supplies and materials


Competency in this unit may be assessed through: 5.1 Written examination 5.2 Practical demonstration 5.3 Interview






UNIT OF COMPETENCY : PROVIDE EFFECTIVE CUSTOMER SERVICE UNIT CODE : TRS311205 UNIT DESCRIPTOR : This unit of competency deals with the knowledge, skills

and attitudes in providing effective customer service. It includes greeting customer, identifying customer needs, delivering service to customer, handling queries through telephone, fax machine, internet and email and handling complaints, evaluation and recommendation.


Italicized items are elaborated in the Range of Variables 1. Greet customer 1.1 Guests are greeted in line with enterprise procedure

1.2 Verbal and non-verbal communications are appropriate to the given situation

1.3 Non verbal communication of customer is observed responding to customer

1.4 Sensitivity to cultural and social differences is demonstrated

2. Identify customer needs

2.1 Appropriate interpersonal skills are used to ensure that customer needs are accurately identified

2.2 Customer needs are assessed for urgency so that priority for service delivery can be identified

2.3 Customers are provided with information 2.4 Personal limitation in addressing customer needs is

identified and where appropriate, assistance is sought from supervisor

3. Deliver service to customer

3.1 Customer needs are promptly attended to in line with enterprise procedure

3.2 Appropriate rapport is maintained with customer to enable high quality service delivery

3.3 Opportunity to enhance the quality of service and products are taken wherever possible

4. Handle queries through telephone, fax machine, internet and email

4.1 Use telephone, computer, fax machine, internet efficiently to determine customer requirements

4.2 Queries/ information are recorded in line with enterprise procedure

4.3 Queries are acted upon promptly and correctly in line with enterprise procedure

5. Handle complaints, evaluation and recommendations

5.1 Guests are greeted with a smile and eye-to-eye contact 5.2 Responsibility for resolving the complaint is taken within

limit of responsibility 5.3 Nature and details of complaint are established and

agreed with the customer 5.4 Appropriate action is taken to resolve the complaint to

the customers satisfaction wherever possible



RANGE OF VARIABLES

VARIABLE RANGE

1. Non-verbal communication

May include:

1.1 body language

1.2 dress and accessories

1.3 gestures and mannerisms

1.4 voice tonality and volume

1.5 use of space

1.6 culturally specific communication customs and practices

2. Cultural and social differences

May include:

2.1 modes of greeting, farewelling and conversation

2.2 body language/ use of body gestures

2.3 formality of language

3. Interpersonal skills May include:

3.1 interactive communication

3.2 public relation

3.3 good working attitude

3.4 sincerity

3.5 pleasant disposition

3.6 effective communication skills

4. Customer needs May include :

4.1 those with a disability

4.2 those with special cultural or language needs

4.3 unaccompanied children

4.4 parents with young children

4.5 pregnant women

4.6 single women

5. Enterprise procedure May include :

5.1 modes of greeting and farewell

5.2 addressing the person by name

5.3 time-lapse before a response

5.4 style manual requirements

5.5 standard letters and proforma



EVIDENCE GUIDE 1. Critical aspects of

Competency Assessment requires evidence that the candidate : 1.1 Complied with industry practices and procedures 1.2 Used interactive communication with others 1.3 Complied with occupational, health and safety practices 1.4 Promoted public relation among others 1.5 Complied with service manual standards 1.6 Demonstrated familiarity with company facilities,

products and services 1.7 Applied company rules and standards 1.8 Applied telephone ethics 1.9 Applied correct procedure in using telephone, fax

machine, internet 1.10 Handled customer complaints

2. Required Knowledge and Attitude

2.1 Communication 2.1.1 Interactive communication with others 2.1.2 Interpersonal skills/ social graces with

sincerity 2.2 Safety Practices

2.2.1 Safe work practices 2.2.2 Personal hygiene

2.3 Attitude 2.3.1 Attentive, patient and cordial 2.3.2 Eye-to-eye contact 2.3.3 Maintain teamwork and cooperation

2.4 Theory 2.4.1 Selling/upselling techniques 2.4.2 Interview techniques 2.4.3 Conflict resolution 2.4.4 Communication process 2.4.5 Communication barriers

3. Required Skills 3.1 Effective communication skills

3.2 Non-verbal communication - body language 3.3 Good time management 3.4 Ability to work calmly and unobtrusively effectively 3.5 Ability to handle telephone inquiries and conversations 3.6 Correct procedure in handling telephone inquiries 3.7 Proper way of handling complaints

4. Resource Implications The following resources should be provided: 4.1 Availability of telephone, fax machine, internet, etc. 4.2 Availability of data on projects and services; tariff and

rates, promotional activities in place etc. 4.3 Availability of office supplies


Competency in this unit must be assessed through: 5.1 Written examination 5.2 Practical demonstration






CORE COMPETENCIES

UNIT OF COMPETENCY : PREPARE ESPRESSO

UNIT CODE : TRS311399 UNIT DESCRIPTOR : This unit deals with the knowledge and skills of

preparing the perfect shot of espresso based on the parameters provided herein.



1. Set up and prepare machine and equipment

1.1 Cups are pre-heated in accordance with enterprise standards.

1.2 Portafilter is wiped clean and dry before dosing.

1.3 Grind of coffee is checked.

1.4 Enough coffee is ground for the shot of espresso

1.5 Drip tray is cleaned and dried.

1.6 Rags are prepared and used properly.

2. Dose and Tamp Coffee

2.1 The appropriate amount of ground coffee is dosed in the portafilter.

2.2 Appropriate amount of pressure is applied to tamp the ground beans

2.3 Ground coffee is tamped evenly.

2.4 Portafilter sides and spouts are wiped and cleaned before inserting to the brew head

2.5 Spillage and wastage of ground beans are minimized during dosing and grinding.

3. Extract espresso 3.1 Group head is flushed before inserting the portafilter

3.2 Portafilter is inserted and coffee is brewed immediately

3.3 Volume of espresso is checked

3.4 Extraction time of shot is monitored.

3.5 Crema of shot is inspected.

3.6 Espresso is served or used in a beverage immediately



RANGE OF VARIABLES

VARIABLE RANGE

1. Grind of coffee May include:

1.1 Course

1.2 Medium

1.3 Fine

1.4 Pulverized

2. Rags May include:

2.1 For portafilter basket

2.2 Steam wand

2.3 Drip tray

2.4 Cups

3. Appropriate amount of ground coffee

May be between

7-9 grams for single shot and

14-18 grams for a double shot

4. Appropriate amount of pressure

May be between 30-50 lbs pressure

5. Portafilter May include:

5.1 Single spout portafilter

5.2 Double spout portafilter

5.3 Blind portafilter

6. Volume of espresso shot

Volume of a shot of espresso may be between

.85- 1.2 ounce ( 25-35ml)

7. Extraction time Extraction time of shots is between 20-30 seconds



EVIDENCE GUIDE

1. Critical aspects of competency

Assessment requires evidence that the candidate 1.1 Pre-heated cups before making the shot of espresso 1.2 Wiped the portafilter clean and dry before dosing 1.3 Dosed the correct amount and tamped coffee properly 1.4 Wiped and cleaned portafilter sides and spouts before

inserting to the brew head 1.5 Flushed the group head before inserting the portafilter 1.6 Inserted portafilter and brewed coffee immediately 1.7 Checked volume of espresso 1.8 Monitored extraction time of shot. 1.9 Inspected the crema of the espresso. 1.10 Served or used the espresso immediately

2. Required Knowledge 2.1 Types of coffee grind 2.2 Types of commercially viable coffee beans 2.3 Roast levels 2.4 Espresso extraction 2.5 Parts of an espresso 2.6 Espresso machine parts

3. Required Skills 3.1 Grinder calibration 3.2 Dosing and tamping 3.3 Extracting a perfect shot of espresso


The following resources should be provided: 4.1 Commercial espresso machine 4.2 Institutional coffee grinder 4.3 Coffee beans 4.4 Coffee bar tools and supplies (tamper, brush etc.)


Competency in this unit may be assessed through : 5.1 Written and/or oral questions to test candidate’s

knowledge on coffee beans, types of grind, espresso extraction etc

5.2 Practical/Demonstration on extracting a perfect shot of espresso.


Assessment must be conducted in 6.1 Workplace or simulated environment or 6.2 TESDA accredited assessment center/venue



UNIT OF COMPETENCY : TEXTURE MILK UNIT CODE : TRS3113100 UNIT DESCRIPTOR : This unit covers the skills and knowledge required to

steam milk which is essential in the preparation of espresso-based beverages with milk like cappuccino and latte. It covers the two stages of steaming milk: foaming and heating, at the desired temperature and consistency.



1. Prepare milk and equipment

1.1 Milk is chilled in accordance to appropriate temperature. 1.2 Adequate amount of milk is measured according to the

kind of drink to be prepared. 1.3 Correct (size of ) steaming pitcher is selected in

accordance with enterprise standards 1.4 Steaming pitcher is chilled in accordance to appropriate

temperature. 1.5 Steam wand is flushed to remove condensed water. 1.6 Steam wand is wiped before steaming. 1.7 Rags for the steam wand are kept clean and moist

2. Foam milk 2.1 Steam wand is positioned at the right depth of the milk. 2.2 Full steam is applied when introducing air into the milk. 2.3 The sound of air being drawn into the milk is

judged/evaluated thru the hissing sound. 2.4 Milk is stretched according to the desired volume of

foam. 2.5 Milk is converted into microfoam.

3. Steam milk 3.1 Steam wand is angled as appropriate to create a whirlpool effect.

3.2 Milk is spun to achieve the desired consistency. 3.3 Milk is steamed at the ideal temperature for immediate

consumption. 3.4 Steam wand is shut off some 5 degrees before the

desired temperature. 3.5 Steam wand is flushed and wiped after steaming. 3.6 Big bubbles are removed by swirling and knocking the

pitcher on the counter.



RANGE OF VARIABLES

VARIABLE RANGE

1. Steaming pitcher Size may include:

1.1 10 oz

1.2 12 oz

1.3 20 oz

1.4 32 oz

2. Selection factors May include but not limited to:

2.1 Amount of milk

2.2 Steam pressure/steam capacity of machine

2.3 Steam wand tip

3. Desired volume of foam Volume of milk would have expanded to about:

3.1 1/3 of original volume for latte and

3.2 Doubled for cappuccino

4. Desired consistency 4.1 Silky

4.2 Velvety

4.3 Pouring consistency

4.4 Naturally sweet

4.5 Glossy

4.6 Microfoam bubbles

5. Ideal temperature Ideal temperature for steaming milk is between 140 to 160 degrees Fahrenheit



EVIDENCE GUIDE


Assessment requires evidence that the candidate. 1.1 Measured the adequate amount of milk according to the

kind of drink to be prepared. 1.2 Used chilled milk. 1.3 Selected the correct size of steaming pitcher 1.4 Flushed and wiped the steam wand before and after

steaming milk 1.5 Kept rags clean and moist. 1.6 Listened to the sound of air being drawn into the milk. 1.7 Stretched the milk according to the desired volume of

foam. 1.8 Steamed the milk to its desired texture 1.9 Steamed the milk at the ideal temperature.

2. Required Knowledge 2.1 Milk types and Chemistry of milk 2.2 Espresso machine parts 2.3 Milk based coffee beverages

3. Required Skills 3.1 Milk texturing and steaming


The following resources should be provided: 4.1 Commercial espresso machine 4.2 Institutional coffee grinder 4.3 Coffee beans 4.4 Coffee bar tools and supplies (tamper, steaming

pitcher etc.) 4.5 Milk 4.6 Chiller/ref or ice box with ice



knowledge on the step by step procedure of steaming milk; chemistry or composition of milk; its effect on the texture and sweetness of the steamed milk etc.

5.2 Practical/Demonstration on steaming milk





UNIT OF COMPETENCY : PREPARE AND SERVE COFFEE BEVERAGES UNIT CODE : TRS3113101 UNIT DESCRIPTOR : This unit covers the skills and knowledge required in the

preparation of standard coffee beverages, both hot and cold using the espresso machine and the other brewing methods like syphon, pour over and French press.



1. Take orders of guests 1.1 Orders are taken and verified with guests or dining service crew.

1.2 Recommendations are offered to the guest on selection of coffee beverages.

1.3 General information about the coffee beans are provided to guests

1.4 Mise-en-place for coffee service is completed according to establishment’s standards and procedures.

2. Prepare espresso-based beverages

2.1 Hot and cold espresso-based beverages are prepared according to standard recipes of the establishments.

2.2 Only good/perfect shots of espresso are served or used in the beverages.

2.3 Appropriate cups/glasses and accessories are selected according to the beverage ordered.

2.4 Espresso beverages are served immediately.

3. Prepare and serve brewed coffee

3.1 Brewed coffee is prepared according to the brewing method desired by the guest.

3.2 Coffee is brewed according to ideal brewing time of the method

3.3 Coffee beans are weighed or measured according to brewing method.

3.4 Brewed coffee is served immediately.



RANGE OF VARIABLES

VARIABLE RANGE

1. Coffee beans information

May include : 1.1 Variety 1.2 Origin 1.3 Coffee Blend 1.4 Roast level 1.5 Coffee grind

2. Mis-en-place May include: 2.1 Preparing machine or brewing equipment 2.2 Setting cups, saucers, accessories 2.3 Supplies/condiments

3. Hot and cold espresso-based beverages

May include: Hot 3.1 Espresso 3.2 Americano 3.3 Cappuccino 3.4 Café Latte 3.5 Café Mocha Cold 3.6 Mocha Frappe 3.7 Ice Café Latte 3.8 Iced Café Mocha

4. Perfect shot of espresso

4.1 Espresso shot within the parameters: 4.2 Amount of ground coffee: Between 7-9 grams 4.3 Volume: .Between 25-35 ml 4.4 Water temperature: Between 195-205 degrees F 4.5 Atm pressure: Between 9-10 bars 4.6 Extraction time: 20-30 seconds

5. Coffee cups/glasses May include: 5.1 Espresso cups/demitasse 5.2 Cappuccino cups 5.3 Latte cups 5.4 Irish glass 5.5 Parfait

6. Brewing method May include: 6.1 French Press/Plunger 6.2 Syphon 6.3 Pourover



EVIDENCE GUIDE


Assessment requires evidence that the candidate 1.1 Provided general information about the coffee beans to

the guest 1.2 Prepared hot and cold espresso-based beverages 1.3 Served beverages immediately 1.4 Brewed coffee with the used of the different brewing

methods

2. Required Knowledge 2.1 Coffee growing countries 2.2 Coffee varieties 2.3 Basic espresso beverages 2.4 Brewing methods

3. Required Skills 3.1 Extracting espresso 3.2 Brewing coffee


The following resources should be provided: 4.1 Commercial espresso machine 4.2 Institutional coffee grinder 4.3 Coffee beans 4.4 Coffee bar tools and supplies 4.5 Milk 4.6 Brewing equipment



knowledge on espresso and espresso based beverages; brewing methods

5.2 Practical/Demonstration on preparing the basic espresso-based beverages and brewing coffee using the different brewing methods





UNIT OF COMPETENCY : PERFORM BASIC MAINTENANCE OF MACHINES AND EQUIPMENT

UNIT CODE : TRS3113102 UNIT DESCRIPTOR : This unit deals with the knowledge and skills required in

the regular maintenance of the espresso machine and other coffee equipment including cleaning and standard operating procedures that must be performed before and after operating the machines and equipment.



1. Maintain espresso machine

1.1 Backflushing of espresso is performed according to the type of machine.

1.2 Group head, gasket and porta filters are checked regularly.

1.3 Clean hot water is poured to the drip tray. 1.4 Steam wand is cleaned and wiped with a clean and

moist rag. 1.5 Appropriate food grade cleaning chemical is used to

backflush and descale espresso machine 1.6 Porta filer and baskets are soaked in hot water to

remove oils. 1.7 Group head and screen are brushed at the end of the

day. 1.8 Water softener filter is checked regularly. 1.9 Suitable cleaning tools and materials are used to

perform maintenance procedures of the machine.

2. Clean doser grinder 2.1 Grounds are brushed off from the bottom and exterior part of the grinder

2.2 Bean hopper is wiped with clean cloth or paper towel or washed in warm water

2.3 The doser chamber or compartment (especially the chute area) is brushed out.

2.4 Grinder blades are checked regularly.

3. Care of small brewing devices

3.1 Small brewers are cleaned right after use in accordance with enterprise standards.

3.2 Small brewers are wiped dried before storage in accordance with enterprise standards.

3.3 Small brewers are stored in their proper places in accordance with enterprise standards.

3.4 Ceramics and glass brewers are washed and soaped after use in accordance with enterprise standards.

3.5 Filters of the small brewing apparatuses are checked for damages.



RANGE OF VARIABLES

VARIABLE RANGE

1. Food grade cleaning chemical

May include:

1.1 Capsule form

1.2 Powder form

1.3 Tablet form

2. Cleaning tools and materials

May include :

2.1 Grinder brush

2.2 Stiff bristle toothbrush

2.3 Screwdrivers

2.4 Cleaning espresso machine chemical

2.5 Lint-free cloth/rags

3. Grinder blades May include:

3.1 Flat burrs

3.2 Conical burrs

3.3 Blades

4. Damages May include:

4.1 Holes

4.2 Tears

4.3 Clogs

4.4 Worn out



EVIDENCE GUIDE


Assessment requires evidence that the candidate 1.1 Demonstrated the steps and procedures of backflushing 1.2 Provided information about the parts if the espresso

and doser grinder 1.3 Demonstrated screwing and unscrewing back group

head screen 1.4 Separated and put parts back of espresso grinder

2. Required Knowledge 2.1 Different types of coffee machines and grinders 2.2 Machine parts 2.3 Grinder parts 2.4 Backflush 2.5 Basic maintenance and trouble shooting

3. Required Skills 3.1 Backflushing


The following resources should be provided: 4.1 Commercial espresso machine 4.2 Institutional coffee grinder 4.3 Cleaning tools and materials 4.4 Cleaning chemical



knowledge on espresso cleaning and maintenance 5.2 Practical/demonstration on backflushing and cleaning

of group head.





UNIT OF COMPETENCY : PERFORM BASIC CASHIERING AND GENERAL CONTROL PROCEDURES

UNIT CODE : TRS3113103 UNIT DESCRIPTOR : This unit deals with the know ledge and skills required to

perform basic cashiering function as well as carry out general control procedures including stock/inventory control.



1. Operate Electronic Cash register (ECR) or Point of sales system (POS)

1.1 ECR or POS is prepared before operation following standard procedures

1.2 Business transactions are entered and recorded in accordance with enterprise standards.

1.3 Reports are generated at the end of the shift in accordance with enterprise standards.

1.4 New item data are entered into the system in accordance with enterprise standard operating procedures.

1.5 Back up data base are made in accordance with enterprise standards.

2. Receive payments 2.1 Cash is received and counted in accordance with enterprise accounting procedures.

2.2 Change is given and counted in front of the guest in accordance with enterprise accounting procedures.

2.3 Receipts/tapes are printed out and given to guest in accordance with enterprise accounting procedures.

3. Handle Change Funds and Petty Cash

3.1 Cash funds are secured in accordance with enterprise standard procedures

3.2 Cash count reports are prepared in accordance with enterprise standard procedures.

3.3 Expenses are monitored and recorded in accordance with enterprise standard procedures.

4. Maintain par stock of items

4.1 Beginning and ending inventory are conducted before and after operations in accordance with enterprise inventory procedures

4.2 Stocks are requested according to enterprise standard procedures

4.3 Issued stock items are checked against requisition documents in accordance with enterprise procedures

4.4 Stock levels are monitored in accordance with par stocking procedures.



RANGE OF VARIABLES

VARIABLE RANGE

1. ECR or POS is prepared

May include:

1.1 Turning on machine and checking peripherals

1.2 Acquire opening reading or reset of machine

1.3 Put cash (cash fund) into the cash tray

2. Business Transactions May include:

2.1 ordering

2.2 Receiving

2.3 Invoicing

2.4 Sales

3. Reports May include:

3.1 Inventory

3.2 Spoilage

3.3 Void

3.4 Sales

4. Stocks May include:

4.1 Coffee beans

4.2 Milk

4.3 Sugar

4.4 Bar supplies

4.5 Flavored Syrups



EVIDENCE GUIDE


Assessment requires evidence that the candidate 1.1 Demonstrated knowledge on the operation of POS or

ECR 1.2 Accomplished reports 1.3 Followed procedures in daily sales reporting 1.4 Followed procedures in securing cash and inventory

2. Required Knowledge 2.1 Standard POS features 2.2 Policies and procedures related to cash handling 2.3 Benefits/uses of POS 2.4 Par stock 2.5 Inventory control

3. Required Skills 3.1 Computer skills 3.2 Accounting skills 3.3 Stocking skills 3.4 Operating ECR or POS


The following resources should be provided: 4.1 POS 4.2 Sales reports.forms 4.3 Order slips



knowledge on POS system 5.2 Practical/demonstration on simulated business

transaction.




SECTION 3 TRAINING STANDARDS

These guidelines are set to provide the Technical and Vocational Education and Training (TVET) providers with information and other important requirements to consider when designing training programs for BARISTA NC II.

The guidelines include information on curriculum design, training delivery, trainee entry requirements, tools and equipment, training facilities, and trainer’s qualification among others.

3.1 CURRICULUM DESIGN

Course Title: Barista NC Level: NC II

Nominal Training Duration: 18 Hrs. (Basic) 18 Hrs. (Common)

142 Hrs. (Core)

Course Description:

This course is designed to enhance the knowledge, skills and attitude in BARISTA NC II in accordance with industry standards. It covers core competencies on preparing espresso, texture milk, prepare and serve coffee beverages, perform basic maintenance of machines and equipment and perform basic cashiering and general control procedures..

BASIC COMPETENCIES

Unit of Competency Learning Outcomes Methodology Assessment

Approach 1. Participate in

workplace communication

1.1 Obtain and convey workplace information

1.2 Complete relevant work related documents

1.3 Participate in workplace meeting and discussion

Group Discussion

Interaction

• Demonstration • Observation • Interviews/

Questioning

2. Work in a team environment

2.1 Describe and identify team role and responsibility in a team

2.2 Describe work as a team member

Discussion Interaction


Questioning

3. Practice career professionalism

3.1 Integrate personal objectives with organizational goals

3.2 Set and meet work priorities

3.3 Maintain professional growth and development

Discussion Interaction


questioning

4. Practice occupational health and safety

4.1 Evaluate hazard and risks

4.2 Control hazards and risks

4.3 Maintain occupational health and safety awareness

Discussion Plant tour Symposium

• Observation • Interview


COMMON COMPETENCIES

Unit of Competency

Learning Outcomes Methodology Assessment

Approach

1. Develop and update industry knowledge

1.1 Seek information on the industry

1.2 Update continuously relevant industry knowledge

Lecture Group Discussion Individual/Group Assignment

Interviews/ Questioning

Individual/Group Project or Report

2. Observe workplace hygiene procedures

2.1 Follow hygiene procedures

2.2 Identify and prevent hygiene risk

Lecture Demonstration Role-play

Demonstration Written Examination


3. Perform computer operations

3.1 Plan and prepare task to be undertaken

3.2 Input data into a computer

3.3 Assess information using computer

3.4 Produce/ output data using computer system

3.5 Maintain computer system

Lecture Group Discussion Tutorial or self-pace


Demonstration Observation

4. Perform workplace and safety practices

1.1 Practice workplace procedures for health,safety and security practices

1.2 Deal with emergency situations

1.3 Maintain safe personal presentation standards

Lecture Demonstration Role-play Simulation

Demonstration Interviews/ Questioning

Written Examination

5. Provide effective customer service

1.1 Greet customers 1.2 Identify customer

needs 1.3 Deliver service to

customer 1.4 Handle queries through

telephone, fax machine, internet and email

1.5 Handle complaints, evaluation and recommendations

Lecture Demonstration Role-play Simulation

Demonstration Interviews/ Questioning

Observation


CORE COMPETENCIES

Unit of Competency

Learning Outcomes Methodology Assessment

Approach

1. Prepare espresso

1.1 Set up and prepare machine and equipment

1.2 Dose and tamp coffee 1.3. Extract espresso

Lecture/ discussion Demonstration Hands-on Video viewing Picture/photos/ drawings

Written exercise/ Practical test Oral questioning Observation

2. Texture milk 2.1 Prepare milk and equipment

2.2 Foam milk 2.3 Texture milk

Lecture/ discussion Demonstration Hands-on/ Practice sessions Video viewing Picture/photos/ drawings

Practical test/simulation Observation Oral questioning Portfolio

3. Prepare and serve coffee beverages

3.1 Take orders of guests 3.2 Prepare espresso based

beverages 3.3 Prepare and serve

brewed coffee


Written test Practical test/simulation Observation Oral questioning Portfolio

4. Perform Basic Maintenance on Machines and Equipment

4.1 Maintain espresso machine

4.2 Clean doser grinder 4.3 Care of small brewing

devices

Lecture/ discussion Demonstration Hands-on Picture/photos/ drawings

Practical test/simulation Observation Oral questioning

5. Perform Basic Cashiering and General Control Procedures

5.1 Operate Electronic Cash Register (ECR) or Point of Sales system (POS)

5.2 Receive payments 5.3 Handle change funds

and Petty cash 5.4 Maintain par stocks of

items


Practical test/simulation Observation Oral questioning Portfolio


3.2 TRAINING DELIVERY

The delivery of training should follow to the design of the curriculum. Delivery should be guided by the 10 basic principles of competency-based TVET.

• The training is based on curriculum developed from the competency standards;

• Learning is modular in its structure;

• Training delivery is individualized and self-paced;

• Training is based on work that must be performed;

• Training materials are directly related to the competency standards and the curriculum modules;

• Assessment is based on the collection of evidence of the performance of work to the industry required standard;

• Training is based both on and off-the-job components;

• Allows for recognition of prior learning (RPL) or current competencies;

• Training allows for multiple entry and exit; and

• Approved training programs are Nationally Accredited

The competency-based TVET system recognizes various types of delivery modes, both on and off-the-job as long as the learning is driven by the competency standards specified by the industry. The following training modalities may be adopted when designing training programs:

• The dualized mode of training delivery is preferred and recommended, thus, programs would contain both in-school and in-industry training or fieldwork components. Details can be referred to the Dual Training System (DTS) Implementing Rules and Regulations

• Modular/self-paced learning is a competency-based training modality where the trainee is allowed to progress at his own pace. The trainer only facilitates the training delivery

• Peer teaching/mentoring is a training modality wherein fast learners are given the opportunity to assist the slow learners

• Supervised industry training or on-the-job training is a training approach designed to enhance the knowledge and skills of the trainee through actual experience in the workplace to acquire specific competencies prescribed in the training regulations

• Distance learning is a formal education process in which majority of the instruction occurs when the students and instructor are not in the same place. Distance learning may employ correspondence study, audio, video or computer technologies

3.3 TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to gain entry into this qualification should possess the following requirements:

• Must have completed a 10-year basic education

• Good in oral and written communication


3.4 LIST OF TOOLS, EQUIPMENT AND MATERIALS FOR BARISTA NC II

Recommended list of tools, equipment and materials for the training of 25 trainees for Barista NC II.

TOOLS EQUIPMENT MATERIALS

QTY QTY QTY

2 Hand tampers 1

2

2 - Group (semi-automatic commercial type espresso machine OR Single or 1-group semi-automatic commercial type espresso machine

25 kilos

Coffee beans (Fresh roasted whole)

3 Bar spoons 30 cases

Fresh milk

2 Tamping pads 1 Refrigerator or cooler for milk/cream

1 case Liquid cream

1 set Espresso cleaning tools (brushes)

1 Doser grinder (commercial type)

2 bottles

Assorted Flavored syrups with pumps

1 Cleaning chemical

1 Chiller/refrigerator 1 jar each

Assorted Fruit purees/sauces with pumps

1 set Screw drivers 2 French Press 1 pack stirrers

2 Syphon 1 pack straws

2 Thermometers w clip

3 Pourover/V60 Hand drip

30 pcs Lint free rags (3 colors)

12 Shot glasses 1 Moka pot/stove top espresso maker

2 Whipped cream dispenser with nozzle

1 Automatic drip coffee maker

2 boxes

Whipped cream charger

12 Demitasse cups with saucers

1 Table top stove; camping stove

1 pack Paper filer

12 Cappuccino cups with saucers

1 Commercial blender with extra pitcher

1 Blind filter

12 Latte cups with saucers

2 Knock box 5 Round bar trays

6 20 oz steaming pitcher

2 Milk carafe

4 32 oz steaming pitcher

3 Hand stopwatches

2 10 or 12 oz steaming pitcher

3 Squeeze bottles

1 doz Demitasse teaspoons

2 3 in 1 Cocktail Shaker 2 Water pitcher

1 doz teaspoons 2 Ice shovels

6 Water goblets 1 Cooler/chest box

12 Collins or Pilsner 2 All purpose tongs

6 Irish glass 1 Spatula


3.5 TRAINING FACILITIES

BARISTA NC II

Based on a class intake of 25 students/trainees.

Space Requirement Size in Meters Area in Sq.

Meters Total Area in Sq.

Meters

Lecture/Laboratory Area 5 x 10 50 50

Wash Room 2 x 5 10 10

Tool Room/Supply Room 5 x 4 20 20

Circulation Area 5 x 5 25 25

Total Workshop Area : 105

3.6 TRAINER’S QUALIFICATIONS FOR TOURISM SECTOR

BARISTA NC II TRAINER’S QUALIFICATIONS

• Must be a holder of National TVET Trainer Certificate (NTTC) Level I in Barista NC II

• Must have attended relevant upgrading barista trainings and seminars 3.7 INSTITUTIONAL ASSESSMENT

Institutional assessment is undertaken by trainees to determine their achievement of units of competency. A certificate of achievement is issued for each unit of competency.


SECTION 4 NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS 4.1 To attain the National Qualification of BARISTA NC II, the candidate must

demonstrate competence covering all the units listed in Section 1. Successful candidates shall be awarded a National Certificate signed by the TESDA Director General.

4.2 The qualification of BARISTA NC II may be attained through demonstration of

competence through full-qualification assessment covering all the required core units of qualification.

4.3 Assessment shall focus on the core units of competency. The basic and common

units shall be integrated or assessed concurrently with the core units.

4.4 The following are qualified to apply for assessment and certification: 4.4.1 Graduates of formal, non-formal and informal including enterprise- based

training programs 4.4.2 Experienced workers (wage employed or self employed) 4.5 The guidelines on assessment and certification are discussed in detail in the

"Procedures Manual on Assessment and Certification" and "Guidelines on the Implementation of the Philippine TVET Qualification and Certification System (PTQCS)".


ACKNOWLEDGEMENTS

The Technical Education and Skills Development Authority (TESDA) wishes to extend thanks and appreciation to the many representatives of business, industry, academe and government agencies who donated their time and expertise to the development and validation of these Training Regulations.

REVIEW PANEL

MARIA SUSANNA F. EDILO School Director Philippine Barista and Coffee Academy (PBCA) Inc. Tourism Industry Board Foundation, Inc., (TIBFI), Member ANGELA RAYMOND G. FERRERIA Owner/Proprietor KaffeeCaffe Banawe, Quezon City

MICHAEL ROSS S. CANLAS Instructor Philippine Barista and Coffee Academy Greenhills, San Juan City Route 196, Katipunan Extension Underground Bar, Tomas Morato Dolce Amore Café, Tomas Morato ANABELLE O. MORENO Chair Tourism Industry Board Foundation, Inc. (TIBFI) University of the Philippines – Institute of Tourism (UP-AIT) UP Diliman, Quezon City Past President, Association of Human Resource Managers for Hotels and Restaurants (AHRM)

The Participants in the Validation of these Training Regulations

FLORENTINO MATILLA, JR. RICHARD P. SULLANO National President Food and Beverage Manager Philippine Bartender’s League (PBL) Makati Palace Hotel c/o 187 Doña Soledad Ave. Ext. Burgos St., Makati Ave. Betterliving Subdivision, Paranaque City Makati City

PAUL VINCENT C. ASUNCION DANIEL L. EDRALIN Barista Board Member BO’s Coffee Tourism Industry Board Foundation, Inc. G & A Building (TIBFI) Pasong Tamo Ext., Makati City National Union of Workers in Hotels and Restaurant and Allied Industries (NUWHRAIN-APL)

The Members of the TESDA Board and Secretariat The Management and Staff of the TESDA Secretariat

• Qualifications and Standards Office (QSO)

Documents

CS FOOD AND BEVERAGE Barista NC II.pdf · TR - Barista NC II Promulgated December 2013 -7- EVIDENCE GUIDE 1. Critical aspects of Competency Assessment requires evidence that the candidate: