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DESIGNCSS Corp is involved in an overarching design that includesautomation of the AWS procurement, instance conguration anddeployment. CSS Corp used its expertise with open-sourcedevelopment platforms (ANT-based build scripts, for example) toutilize the Amazon EC2 in an optimal fashion. Web services and

API development are all part of the architecture that enablepublishing and consumption of data among the components.CSS Corp analyzed transaction, processing and storagerequirements for Clients application and recommended anoptimal architecture.

PROVISIONING AND DEPLOYMENTCSS Corp has automated the entire provisioning and deploymentsequence for the cloud deployment. CSS Corp team developedan automation engine for all stages from customer registration,instance conguration, along with monitoring agent, and

management of the instance. CSS Corp brought to the tableexperience in utilizing web services and workow design todesign a reusable generic provisioning infrastructure.

MONITORING, SUPPORT & MANAGEMENT

MONITORING: CSS Corp deployed a sophisticated systemsmanagement solution, InfraWatch to proactively monitor,manage and support the servers on the cloud. InfraWatch offerspowerful features like Event Coorelation, perpetual EventEnrichment, Customizable Notications, and a Site & Role BasedPortal that delivers a comprehensive monitoring solution.

SUPPORT SERVICES: are compatible with ITIL standards and areimplemented according to predened SLA agreements such asresponse, customer-updates, and resolution time. CSS Corp alsoprovides 24/7 First Line of Support service to the Client. Theseservices includeIncident Management: Quick identication and problemresolution using alert monitoring, diagnostic tools, incidentanalysis and forensics.Problem Management: Proactively perform the root causeanalysis of client infrastructure that helps address potentialproblems.

Reports: Reports are generated that include review reports,metrics, dashboards and score cards. It provides an insight intothe current status of IT infrastructure and delivers inputs tomanagement in formulating strategic initiatives.

MANAGEMENT SERVICES:Provided spans the full breadth of Technology Management that include virtual cloud instance, loadbalancer, Database, web server and DNS management. Acomprehensive disaster recovery plan includes new instancelaunch, updated AMIs (Amazon Machine Image) and failoverimplementation for the monitoring system.

CSS Corp Case Study |CLOUD SOLUTIO

BENEFITSRapid design and deployment on Amazon Web Servicespublic cloud by experienced CSS Corpengineers

optimization through automation of manual tasks

End to End monitoring, management and support of customer solution

Sophisticated event correlation mechanism helps in quick identication of issues and reduces downtime.

CSS CORP OVERVIEWCSS Corp, a global technology solutions provider, focuses on IToperations management services aimed at optimizingitscustomer's IT operations. CSS Corp offers solutions in the aof Enterprise and Consumer Technology Support, ApplicationLifecycle Management and Remote Infrastructure ManagementServices. The company has proven expertise in developing;supporting and managing its customer's entire technology stack

(servers, networks, systems and technologies as well applications running on them) on a 24x7 basis globally. Iaddition, CSS Corp has an impeccable record of delivering twhole gamut of technical and customer support services foboth enterprise and consumer technology products andapplications on a global basis. With a unique "100% referenceabcustomers" mission statement, the company lives and breathesoperations support and customer satisfaction.

Head-quartered in San Jose, CA, CSS Corp currently has glooperations centers in Chennai (India), Utah (USA), Pol

(Europe) and in the Philippines. CSS Corp has over 80 customincluding Industry leaders such as Alcatel-Lucent, SMicrosystems, & Blackboard Inc as its long term customers. CCorp is a professionally managed, privately held company wiinvestments from SAIF, Goldman Sachs and Sierra Ventures.

INFRASTRUCTURE MANAGEMENT OFFERINGSOur Infrastructure Management services include:

Infrastructure Management

24 x 7 L1-L3 infrastructure management

Entire technology stack (hardware, software, network)

Outsourced NOC operations

Development/deployment of management and operationalsupport systems (OSS)

Desktop Management Services

Proactive 24 x 7 desktop management

Support desktops, laptops, mobile devices

Remote troubleshooting and conguration

Patch management, license management, BTGSOPXCS1009

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2010 CSS Corp Corporation. All rights reserved.No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means,electronic, mechanical, photocopying, recording, or otherwise, without prior written permission from CSS Corp. Theinformation contained herein is subject to change without notice. All other trademarks mentioned herein are the property of their respective owners.

IT Helpdesk and Service Desk

L1-L3 helpdesk and application support desk

Stringent SLA-based service delivery

Multi channel: voice, web, chat and industry specicapplications

Messaging ServicesL1-L3 messaging infrastructure management

Spam management, IM systems management

Exchange, Outlook, Lotus Notes, RIM, iPlanet

Business Analytics / BI

BI tool deployment

Data feed aggregation analytics and actionable Intelligence

Cloud Services

Cloud Design, Orchestration, Automation and TestingServices

Cloud Monitoring and Management Services

Cloud Support Services

WHY CSS

Flexible delivery models: On-site, near-shore, and offshore capabilities let us tailorofferings to t clients specic needs and budget proles

Operations Optimization: we help customers rationalize and optimize theirinfrastructure by applying innovative new approaches tohelp them reduce costs, improve service levels, and realizecompetitive advantage

Team members: our dedicated professionals are highly motivated by ourculture of innovation and 100% referenceability, Engagementmethodology industry best practices including the ITILService Management framework create a consistent set of service management processes

Processes and tools: We employ a best-of-breed combination of open-source,custom-developed / home-grown tools and commercial off the shelf tools and software.

CSS CORP ADVANTAGE

Rich experience in enterprise-class solution development

on the cloud backboneE2E infrastructure management experience on physical,virtual environments

Automation capabilities and expertise in enterprise solutionprovisioning

Breadth of business domain experience spanning end(consumer)user-facing businesses to enterprise services.

Flexible delivery models that span onsite, near-shore andoffshore capabilities that let us tailor offerings to t customeprocess and budget requirements

Rich consulting experience with global majorsCONTACT US To learn more or discuss how we can help you, contactsales.css@csscorp.com or visit www.csscorp.com

CSS Corp Case Study |CLOUD SOLUTIO