CS 1.ppt

The most important thing in communication is to hear what isnt being said~Peter Drucker*https://sites.google.com/site/hvimcost/

https://sites.google.com/site/hvimcost/

*https://sites.google.com/site/hvimcost/


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Elements of Oral Message

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Elements of Oral Message

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Actions speak louder than wordsNon-verbal communication is the way we express our feelings, emotions, attitudes, opinions and views through our body movements.Verbal communication we use wordsNon-verbal communication we use:EyesHandsFaceBody movements*https://sites.google.com/site/hvimcost/


Body language is not a new phenomenonBody language was used in communication long before language developed as a communication toolBody language is comprised of single gestures and cluster gesturesSingle gestures nod of ones headCluster gestures using multiple gestures concurrently nodding and waving arms, waving arms and stomping feet etc.*https://sites.google.com/site/hvimcost/


(K) Kinesics(O) Occulesics(P) Paralanguage/Paralinguistics(P) Proxemics(A) Artifactis(C) Chronemics(T) Tactilics*https://sites.google.com/site/hvimcost/


Kinesics:The different ways in which people move their bodies.Natural accompaniments to our speech:Emblems: A nod of the head for Yes or NoIllustrators: Accompany our speech and accentuate it. E.g. banging on the table for emphasisAdaptors: Unconscious body movements. E.g. cracking knuckles*https://sites.google.com/site/hvimcost/


Can you interpret these hand gestures?Clenched handsHands interlockedJabbing / pointing in the airOpen palm gesturesSlapping the palms

*https://sites.google.com/site/hvimcost/


What does this tell you about the person you have just met?Normal handshakeKnuckle grinding handshakeFinger-tip grab handshakeDead-fish handshake*https://sites.google.com/site/hvimcost/


Can you interpret these finger gestures?Pointing index / middle fingerSteepling fingersThe OK gestureThe neck scratchhttps://sites.google.com/site/hvimcost/*


Can you interpret these arm gestures?Crossed arms across the chestPartial arm crossArms crossed behind the backhttps://sites.google.com/site/hvimcost/*


Occulesics:This is the science of movement of our eyes and facial expressionsEye Grammar:The dynamics of our eye movement is called eye grammarEyes are said to be the windows to our soul and mirror of our hearthttps://sites.google.com/site/hvimcost/*


How good is your eye grammar?Staring eyesToo little eye contactWithdrawal of eye contactFrequently looking away at people from a distanceScarcely looking at a person when in close proximityhttps://sites.google.com/site/hvimcost/*


Some more eye grammar:Looking upward / sideward thinking, making decisionLeft lookers more emotional, subjective, suggestibleRight lookers more logical, more precisionhttps://sites.google.com/site/hvimcost/*


You can read his face like an open bookEmotional people have a demonstrative face.Feelings of anger, envy, happiness, sneers, dislike, tension, sadness are all revealed by the face as soon as the thought enters their mind.https://sites.google.com/site/hvimcost/*


Paralinguistics:It is the science of vocal cues.Paralinguistics include:VolumePitchToneIntonationModulationRate of Speechhttps://sites.google.com/site/hvimcost/*


Intonation how it works. 1.Ididn't say he stole the money. 2. Ididn'tsay he stole the money. 3. I didn'tsayhe stole the money. 4. I didn't sayhestole the money. 5. I didn't say hestolethe money. 6. I didn't say he stolethemoney. 7. I didn't say he stole themoney.https://sites.google.com/site/hvimcost/*


1.Ididn't say he stole the money, someoneelsesaid it. 2. Ididn'tsay he stole the money,that'snot true atall. 3. I didn'tsayhe stole the money, I onlysuggestedthepossibility. 4. I didn't sayhestole the money, I think someoneelsetook it. 5. I didn't say hestolethe money, maybe he justborrowedit. 6. I didn't say he stolethemoney, but rather someothermoney. 7. I didn't say he stole themoney, he may have taken somejewelry.https://sites.google.com/site/hvimcost/*


Subtle micro factors influence to think whether we should trust a person.The rate of speech effects your performance as a speakerThe pitch, raising or lowering your voice causes the audience to form an impression of you.

https://sites.google.com/site/hvimcost/*


Vocal nuances help or hinder your ability to communicate and as a result may directly impact your job performance.Accents, stress, pitch, volume help us judge the persons age, attractiveness, educational background etc.As always confidence is key. How will you achieve that?https://sites.google.com/site/hvimcost/*


Proxemics: It is the study of the distance between people and objects. It is also the science of space (Not space as in astrophysics but as in the space occupied by human beings in various settings)In international business, proxemics has emerged as an important area owing to cross-cultural factors.



The 4 zones of space:These were defined by an American anthropologist Edward Hall. The zones are as follows:Intimate zone: 0 0.5mPersonal zone: 0.5 1.2mSocial zone: 1.2 3mPublic zone 3m+https://sites.google.com/site/hvimcost/*


Respect of others space is very important.Invading someones space may cause displeasure.Personal space is specific based on:CultureGenderAgeRankhttps://sites.google.com/site/hvimcost/*


Proxemics also plays an important role in the design of modern work spaces and offices.Open offices, round tables increase communication within an organization.Brightly lit (natural or artificial light) offices tend to have cheery workersThe idea is to make people feel comfortable in their work space.https://sites.google.com/site/hvimcost/*


Artifactis:Non-verbal messages sent through appearance.ClothingCologne/after shave/perfumesPensWatches/jewelryCell phonesAutomobiles etc.



In interviews or presentations, it is said that the 1st 30 seconds are crucial for making an impact.Artifactics do make a difference.Globalization has caused a multicultural environment.Grooming standards have been raised:Manicured nailsHair stylesNo dandruffFresh BreathTouch of deodorantFood smell in clothes etc.https://sites.google.com/site/hvimcost/*


Chronemics:The science of chronemics is the concept of time and its impact on people.Many cultures have their own concept of keeping time.Low context culture cultures have a precise sense of time keepingHigh context cultures view time as flexible.



High Context Culture:In routine communication things are left unsaid.Countries that have a high context culture:JapaneseIndianRussianThaihttps://sites.google.com/site/hvimcost/*


Low Context Culture:Cultures where routine communication is very precise. It relies more on words than on context.Countries that have low context cultures.AustraliaGermanyEnglandIrelandUSA



Tips for being punctual & professional:Have you made an appointment with the person you intend to see for business?Do you inform people in attendance before hand about the duration and subject matter of the meeting?Do you limit your meeting to specific points?Do you intervene and hijack the talk?Do you keep people waiting if someone has come to see you?Are you punctual for your appointments?



Time in India is very flexible.Appointments are not kept within the time frame.Unfortunately this is acceptable.Time robbers are tolerated.Usually time management is challenge for people in cultures like India.Time management is key to global competitiveness.https://sites.google.com/site/hvimcost/*


Tactilics:Humans also communicate through the language of touch.Tactilics is the science of touch.Touch can be:Bodily contactTouching with handshttps://sites.google.com/site/hvimcost/*


Most body contact touches with strangers are accidental and unconscious e.g. travelling in overcrowded buses, trains etc.Unless appropriate within a culture, body contact in a business environment is a strict no-no.E.g. Do NOT hug your boss when he gives you a raise or a promotion.https://sites.google.com/site/hvimcost/*


The language of touch can have great therapeutic value.Humans consciously or sub-consciously express through the language of touch because it fulfills physiological and sociological needs.https://sites.google.com/site/hvimcost/*


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CS 1.ppt