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CRYSTAL MOORE431 Maple Lane, Hillsboro, MO 63050 | H: 636-543-0190 | [email protected]
SUMMARYI am a hardworking, detailed oriented, business analyst with years of experience in ANSI file format andimproved workflow management. I continually serve as the main point of contact for problem solvingsolutions and subject matter expert for any role I take on.
HIGHLIGHTSProficient in ANSI File Format Energetic work attitudeBusiness process improvement Project managementStrong communication skills Strong documentation writingSharp problem solver
ACCOMPLISHMENTSCreated use able payer list for internal and external useImplemented a group email box and corresponding workflowCreated standard operating procedure template Served as an effective team lead and important point of contact
EXPERIENCE01/2016 to Current EDI/Business Analyst
inMediata － St Louis, MOMonitor and work incoming service emails Troubleshoot claim rejections and provide clients with timely resolutionsTrack and monitor claim filesImplement time saving workflowsParticipate in product discoveryAudit/Organize Insurance contracts and invoicesBeginner level SQL queries
04/2014 to 12/2015Executive Account ManagerTriZetto Provider Solutions － St Louis, MO
Maintain client Relationship: Initiate conference calls to maintain clientsatisfaction.Travel to clients' place of business to get to know the inner workings of theiroffice.Respond to requests/ issues within 24 hours.Train clients One-on-One over our products/website Issue Resolution: Workclients claim related issues but interpreting 835 and 837 ANSI files/reports.Trouble shooting technical errors received when downloading 835 oruploading 837 files.Make outbound calls to insurance companies on behalf of my clients toobtain answers to issues.
10/2012
10/2011
08/2008
Current
May 2008
May 2006
SKILLS
Maintain a high level of multi-tasking to be able to turn around resolutionsin a timely manner.Use my internal networking skills to direct specific requests and have themcompleted in a timely manner.
03/2014 New Accounts RepTriZetto Provider Solutions － St Louis, MO
Completed Train the Trainer course Given tasks to enhance leadershipqualities Serve as main trainer with department Serve as the New AccountsSME Continually exceeded goals.
10/2012 Customer Service RepGateway EDI － St Louis, MO
Top caller numerous times.Completed Level IIs.Successfully Trained Dev in India on internal tools.Special tasks preparing me for team lead.
10/2011 ResearcherEagle Bank and Trust Company of Missouri － Imperial, MO
Internal and external phone calls.Retrieving bank client records.Reviewing electronic deposits and troubleshooting issues on deposittransfer.Creating Word and Excel documents for reports within my department.
Business AdministrationLindenwood University － St Charles, MOBusiness Administration- Graduation in Sept 2017
Associate's Degree: Liberal ArtsJefferson College － Hillsboro, MOLiberal Arts
DiplomaHillsboro High School － Hillsboro, MO
Excellent customer service, insurance, team leader, efficient in ANSI 837/835format, Excel, Office, Word, multi-tasking, networking, trainer, technical troubleshooting.
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EDUCATIO
