Crystal Hudson 803-321-0847

crystal.h@comcast.net

I am a responsible, adaptable, trainable and dedicated leader of processes and process improvements. I have the

basic knowledge of people management experience and or skil ls. I have been a part of the CoreLogic team for 16 years and I have been focused on providing public record documents to the mortgage servicing industry. I assisted with the site closure and provided training on processes that were transitioned in my department.

WORK EXPERIENCE

CORELOGIC COLUMBIA, SC

Supervisor II, Operations, Doc Processing Center April 2013 - Present

Organized and supervised a team of 13 employees’ whose responsibility were processing hands on and a

task l ist for Inbound mail, Imaging documents, DC Print Batching, Check Matching, Sending documents for

recordation and Outbound shipping to home owners and clients.

Monitored work dashboards/task l ists to make sure the team meet internal SLA’s as well as the customer

compliance dates.

Hire and train employees, and evaluate their performance and attendance.

Provide weekly updates to my reporting manager regarding the successful and unsuccessful

challenges within the department, staffing updates and production numbers for the week.

Placed and created a QC Verification Sheet where needed to assure accuracy and quality. This

provided accountability for the document locations and processing. This QC Validation worksheet created empowerment and development on their own, resulted in 100% document accountability.

Worked with HR to help develop an attendance policy. Also created an attendance spreadsheet to keep

up with the number of occurrence in which help with reduction of attendance issues with employees.

Shared this with HR and other supervisors/managers.

CORELOGIC Chapin, SC

Supervisor I April 2007 - April 2013 Organize and supervise process activities such as the processing of incoming mail/packages, check

matching, send for recording, DC Print Batching and outgoing mail. Hire and train employees, and evaluate thei r performance.

Prepared and submitted detailed and summary reports of DPC activities to designated

supervisors.

FIRST AMERICAN REAL ESTATE SOLUTIONS Chapin, SC

MSD (Mail, Scanning, Document Tracking) Team Lead April 2006 - March 2007 Organize and supervised activities such as the processing of incoming, imaging documents and

outgoing mail.

Train employees and provide feedback to supervisor so that the supervisor can evaluate their

performance.

FIRST AMERICAN REAL ESTATE SOLUTIONS Chapin, SC

Research Team Lead July 2003 - April 2006

Train employees on how to call and secure eta's on cases.

Locate new abstractors, calling the counties to get information.

Monitor and provide training to the team in India.

Assist with providing reports and following up on emails.

FIRST AMERICAN REAL ESTATE SOLUTIONS Chapin, SC

2nd Shift Team Lead August 2002 - July 2003

Monitor production in QA, fax abstractor letters to the abstractors, scan images into the system

for keying and monitor a team that would do data entry for new work. Attended weekly meetings to provide updates on the 2nd shift.

INFINITY INFORMATION Chapin, SC

Doc Associate July 2000 - August 2002

Data Entry/Entered my own work orders from the clients, faxed the abstractor letters out and

followed up on them. Added new abstractors. QAed and sent completed orders to the clients. Provided customer services to my clients. Approved invoices of completed work from abstractors. Trained new employees.

EDUCATION

Newberry High School Newberry, SC

High School Diploma, June 1994

ADDITIONAL SKILLS & EQUIPMENT

Microsoft Excel, Visio, process flow charts, Microsoft Word, Microsoft Outlook

Neopost Postage Machine (IS-480) & Envelope Inserters (DS-70 & DS-75)

Pitney Bowes Letter Opener and Envelope printer (DA-50S address right printer)

Xerox Check Printer (Nuvera 100 MX) & Lexmark Check Printer

Xerox Printers /Faxing

Desktop Scanners (Canon DR-7550C, DR-7580, DR-G1100)

Honeywell Bar Code Readers

FedEx Zebra Printers