CROYDON...Croydon Care Directory 2019 Your local guide to care homes, homecare agencies and care and support services in the Croydon borough area CROYDON HEATHERWOOD NURSING HOME LLOYD

Croydon Care Directory

2019 Your local guide to care homes, homecare agencies and care and support services in the Croydon borough area

CROYDON

HEATHERWOOD NURSING HOME LLOYD PARK NURSING HOME WILLOW LODGE NURSING HOME

SPONSORS OF THE CROYDON CARE DIRECTORY, PLEASE SEE OUR ADVERTISEMENTS INSIDE

Located in the heart of South Croydon, Tudor House is a new purpose builtresidential nursing home offering outstanding care in relaxed surroundings.

Facilities include: A sunny conservatory, large television lounge/library,spacious colour co-ordinated bedrooms, five well equipped bathrooms, withhydrotherapy bath, hairdressing salon and Kitchenette on all floors.

Our friendly qualified nurses and care assistants offer 24 hour care and areled by an RGN/manager who is experienced in the care of the elderly.Together with a trained support team they ensure that meal times, leisureactivities, outings, visits from friends or relatives and most importantly thecare you receive meets your individual requirements.

For more information please Telephone: 020 8410 3399 / Fax: 020 8410 6506 Or write to: Tudor House Residential Nursing Home,4 Birdhurst Rd, South Croydon, Surrey CR2 7EA

TUDOR HOUSETHE DIFFERENCE IS IN THE CARE

Mayrose Care provideswholistic support to olderpeople who want to liveindependently and happilyin their own home andcommunity.

Our highly trained andexperienced staff provide

excellent dementia care,personal care, respite care,24 hour/Live-in care,cleaning & domestic help,shopping, companionship,end-of-life care and familysupport and any otherservice necessary to meetyour needs.

Contact us for details: 0208 679 2234 or 0748 3166 723Web: www.mayrosecare.co.uk Email: [email protected]

M A Y R O S E C A R E S E R V I C E S , 1 5 7 L O N D O N R O A D , M I T C H A M , C R 4 2 Y R

Care with Compassion

`çåíÉåíë==Introduction 2

Assessing your care and support needs 4 What are the national eligibility criteria for care and support? · Needs assessments and local authority funding · Care and support plans

Reviews of your care plan 6 Challenging your care plan

Financial assessment for care and support services 8 Capital, deprivation of capital and notional capital · Top-ups and choice of services

Direct payments and personal budgets 10 Why choose a direct payment? · Who can have direct payments?

Managing direct payments 12 Care homes · Personal care or nursing care?

Choice of care home 14 Choosing a care home if you’re funding your own care · Choosing a care home if you’re having care provided by the local authority · Tips on choosing a care home

If you move into a care home 15 Rights of care home residents · Care services in your home

Independent homecare agencies 16 Hiring a personal assistant · Homecare from charities · Making a complaint · Complaints about assessments

Taking your complaint further 17 Complaints about care homes or care services · Care home and care services regulation · Local authority complaints · Who to complain to if you’re paying for your own care · Complaints about abuse or neglect

Useful contacts 18

The Directory: Homes for older people 21 Homes for people with learning disabilities 24 Homes for people with a physical disability 28 Homes for people with alcohol/drug dependence 28 Homes for people with mental health problems 28 Nursing homes 31 Homecare agencies 35

We gratefully acknowledge the support of the firms whose advertisements appear on these pages. As a reciprocal gesture we have pleasure in drawing the attention of our readers to their announcements. It is necessary however for it to be made clear that, whilst every care has been taken in compiling this publication and the statements it contains, the Publisher cannot accept responsibility for any inaccuracies, or for the products or services advertised. Compiled and edited by Peter Devall and Sherie Pulido Published by London Care Directories, 162 Leicester Road, Barnet, Herts EN5 5DS. Tel: 020 8364 8428. Email: [email protected]. Website: www.londoncaredirectories.co.uk. Copyright London Care Directories 2019©

Croydon Care Directory

2019 Your local guide to care homes, homecare agencies and care and support services in the Croydon borough area

CROYDON

HEATHERWOOD NURSING HOME LLOYD PARK NURSING HOME WILLOW LODGE NURSING HOME

SPONSORS OF THE CROYDON CARE DIRECTORY, PLEASE SEE OUR ADVERTISEMENTS INSIDE

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London Care Directories: Croydon Care Directory 2019

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Choosing a care service is a major life decision, and so this Directory is designed to help you and your family make the best choice to meet your needs.

It gives you up to date information on registered residential and nursing homes and local home care agencies along with contacts and information about services for people who are looking for a care service in the Croydon area, either for themselves, or a relative or friend. It aims to give guidance and information on choosing a home or a care agency, and contains detailed information and advice on care provision locally.

For care homes, as well as basic information such as contact details (including website or email addresses), ownership and the number of registered places at each location, the publisher has undertaken a research project to establish specific details on the facilities available. These include such things as, whether the home offers rooms with en-suite facilities, if there is a passenger lift and/or stair lift and is respite care offered. For homecare agencies we provide a comprehensive list of local providers with detailed contact information.

The Directory also features extensive and informative articles on how to go about choosing and making care provision. All homes and agencies listed in this Directory are registered with and regularly inspected by the Care Quality Commission (CQC). For more information on the CQC and their role please visit their website: www.cqc.org.uk

As publishers of this Directory we have a policy of not recommending any particular home or care agency or accept

responsibility for any errors. The information in this guide is relevant to all people in need of care, whatever the disability or problem that has led them to need support, and we hope you find it helpful.

Should you have any comments on either the content or the design of this Directory please contact:

London Care Directories, 162 Leicester Road, Barnet, Herts EN5 5DS Tel: 020 8364 8428 Email: [email protected] The Croydon Care Directory is also available to view and download from our website: www.londoncaredirectories.co.uk

‘From management to nurses, care staff, I can’t thank you enough. My mum is so happy, which makes me happy. Thanks to you all’

– Son of Resident, 5 out of 5, carehome.co.uk

For 昀rst-class nursing, dementia, respite and day care, look no further than Heatherwood Nursing Home, your local, highly-rated care home in Purley.

Part of the Heatherwood Healthcare Group of homes, Heatherwood Nursing Home is well-regarded in the local area and offers residents a happy, ful昀lling way of life, complete with not only expert, person-centred care from a brilliant team but also stimulating activities, delicious meal choices and a strong focus on wellbeing.

Our home offers the ideal location and with just 25 single en-suite rooms available, there’s warm, homely atmosphere from the moment you walk in. If you believe Heatherwood could be the ideal home for yourself or your loved one, contact us today to 昀nd out more about our compassionate care.

47 Foxley Lane, Purley, Surrey CR8 [email protected] | heatherwoodhealthcare.org0203 744 0853

3

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Care and support services, also known as social care

services, help people who are in need of practical support due to illness, disability, old age or a low income. Social care services are available to everyone, regardless of their background. However, social care is subject to rules about your needs and ability. Services can also support the families or carers of people who receive social care.

Assessing your care and support needs If you have care and support needs and find it difficult to

look after yourself, the council may be able to advise you and provide you with some help. The best way to get help from the council is to ask for a care and support needs assessment. You can do this by contacting the council’s adult social services department.

When you get assessed, as a minimum you may be given information and signposting to other services, and ways that you might find funding to pay for them. However, if your needs meet the national eligibility criteria, the council will have to meet these needs.

What are the national eligibility criteria for care and support?

The eligibility threshold for adults with care and support needs is based on identifying how a person’s needs affect their ability to achieve relevant outcomes, and how this impacts on their wellbeing.

The council must consider whether the person’s needs: • arise from or are related to a physical or mental impairment

or illness

• make them unable to achieve two or more specified outcomes

• as a result of being unable to meet these outcomes, there is likely to be a significant impact on the adult’s wellbeing An adult’s needs are only eligible where they meet all three

of these conditions.

Needs assessments and local authority funding The first step will be to draw up a care and support plan,

or in the case of a carer with eligible needs, a support plan. If you have eligible needs, the local authority will check that you normally live in their area. Social care is not free and you may have to contribute towards the cost of meeting your needs. Local authorities will do an assessment to see if you have to contribute and how much that would be.

The local authority should not refuse to meet eligible needs on the grounds of cost, although if there is more than one option, it is allowed to choose what it believes is the most cost effective one.

If your needs do not meet the national eligibility criteria, the local authority still has to give you information and advice on what support might be available in the community to support you.

Alternatively, you may want to consider funding your own care and support to help with the needs identified as a result of the assessment.

If you disagree with your needs assessment or the care and support plan, there are ways that decisions can be challenged or you can make a complaint (see ‘Making a complaint’).

Care and support plans A care plan (sometimes called a care and support plan, or

support plan if you’re a carer) sets out how your care and support needs will be met.

You should be fully involved in the preparation of your care plan, and you and anyone else you request should also get


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a written copy. The care plan must set out: • the needs identified by the assessment

• whether, and to what extent, the needs meet the eligibility criteria

• the needs that the authority is going to meet, and how it intends to do so

• for a person needing care, for which of the desired outcomes care and support could be relevant

• for a carer, the outcomes the carer wishes to achieve, and their wishes around providing care, work, education and recreation where support could be relevant

• the personal budget

• information and advice on what can be done to reduce the needs in question, and to prevent or delay the development of needs in the future

• where needs are being met via a direct payment (see ‘Direct payments and personal budgets’), the needs to be met via the direct payment and the amount and frequency of the payments Your care plan should be individual to you, and you should

be allowed to have as much involvement in the development of your plan as you wish.

Care and support should help you to: • live independently

• have as much control over your life as possible

• participate in society on an equal level, with access to employment and a family life

• have the best possible quality of life

• keep as much dignity and respect as possible It’s worth remembering that if there are different options

that would meet your assessed needs equally well, the local authority can choose what it believes are the most cost-effective options.

Reviews of your care plan Your care plan should be reviewed by social services within

the first three months, and then at least annually. The review looks at whether the outcomes identified in the

care plan are being met. It should also review these goals to make sure they’re still appropriate (and for instance, that your care and support needs haven’t changed), and check that any risk assessments are up to date.

If, after the review, it is clear that things have changed that affect the detail within the care plan, then the local authority will conduct a revision of the plan. This may also involve a needs assessment and financial assessment.

If it’s decided that you no longer qualify for local authority support, you should receive written reasons for this, with information about other help available, including funding your own care.

Challenging your care plan If you’re not happy with a care plan, the services provided,

or the way an assessment was carried out, you will need to use the local authority’s complaints process.

It can sometimes be helpful to get support when you’re making a complaint. Sources of help can include an advocacy organisation.


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Beechwood House is aresidential home with 23 bedsspecialising in Dementia Care.Situated in a residential area inSanderstead our home hasquickly established a reputationfor tender loving care. All roomsare now beautifully decoratedwith ensuite facilities andshower rooms.

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Barrington Lodge is aregistered nursing homespecialising in EMI nursingcare and palliative care for41 residents. Located inCroydon close to all localfacilities and transportlinks, our home is elegantly finished offering single and companionroom accommodation with en-suite facilities. We offer the highestquality care around the clock by highly trained professional staff.

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Financial assessment for care and support services If you have been assessed as needing care services, the

council will carry out a financial assessment (a means test) to see if you should pay something towards the cost of your care.

This assessment looks at your income, including tax credits and some benefits after disability-related expenses (if it is including disability benefits). Disability-related expenditure can include items such as laundry, maintenance, respite care, and extra bedding.

If you need to go into a care home, the council must ensure you have enough money to spend on any personal items you might need, such as clothes and toiletries. This is known as a personal expenses allowance (PEA).

The council has the discretion to allow a larger personal expenses allowance – for example, if you have dependent children, or you are a temporary resident and also need to meet the costs of your own property. If you’d experience hardship if the allowance was not increased, you should complain about this to the council.

If you are receiving care in your own home (see ‘Care services in your home’), the council must ensure you have enough money left after charges to meet your living costs, such as rent and food. This is known as the minimum income guarantee (MIG). The levels are the equivalent of Income Support plus 25%, and the amounts are set out in regulations.

Capital, deprivation of capital and notional capital The local authority will also look at your capital, such as

savings and property. Currently, local authorities won’t contribute to the cost of your care if you have more than £23,250 in savings and property (known as ‘capital’). From April 2020, this threshold will rise alongside the introduction of the cap on care costs, so more people will be eligible for help sooner.

If you have more than this capital limit because of the value

of your home, but you have a low income, the council may allow you to defer payment while you arrange to sell your home.

If the local authority thinks someone has deliberately got rid of capital to get financial assistance, it will treat that person as if they still had that capital. This could apply if you: • spent money on a non-essential or luxury item • gave money away • gave away property or a share of property

The local authority will look at the reason why the money has been spent. Repaying a debt, for example, may justify your action, but it will depend on the individual circumstances.

The timing of the expenditure or disposal of capital is also important. If you didn’t know you needed care or you were likely to need care in the immediate future, the less likely it is that the local authority will view it as deliberate deprivation of capital.

If the local authority decides there has been deliberate deprivation of capital, you will be treated as if you still had the capital. This is known as notional capital. Notional capital is treated as gradually reducing over time to a point where you qualify for full help.

Top-ups and choice of services If you are receiving local authority support with the cost of

your care and you need to live in a certain place to receive that care, such as a care home, you have the right to choose where you live (choice of accommodation). The council must ensure you have at least one choice that is affordable from the amount identified in your personal budget, and ideally more than one. Some local authorities will have a list of preferred providers that they will usually recommend.

If you do not like the provider suggested, or you or the person you care for has a particular service in mind, you can ask the local authority to arrange it. The local authority has a duty to explain this right of choice to you. This free choice is subject to conditions:


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To advertise on our website or in any of our range ofLondon Care Directories, please call Peter Devall on

020 8364 8428

This Directory is also available to view on-line at:www.londoncaredirectories.co.uk

You can also view our range of other London Care Directories in the same way.Group and individual Directory rates and discounts, along with details of specialpositions are available on request.

We publish care directories in the following boroughs: Barnet, Croydon, Ealing, Enfield, Haringey,Hillingdon, Hounslow, Redbridge and Sutton Finding Care in London

Email: [email protected]

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• the preferred accommodation must be available • the preferred accommodation must be suitable to meet

your assessed needs • it will not cost more than the amount set out in your

personal budget • the provider is willing to enter into a contract

You may choose a care home that is more expensive than the amount set out in your personal budget. If you do, a third party such as a relative or friend must be willing and able to pay the difference in cost for the likely duration of your stay. This is known as a top-up payment.

Where a person agrees to enter into a top-up payment, they will need to sign a written agreement with the local authority. This will set out what the costs are, how often they have to be paid, and what will happen if the person is no longer able to make the payment.

In some limited circumstances you can make this payment. This is if you enter into a deferred payment scheme, or you benefit from the value of your property being disregarded for the first 12 weeks of your care. The restrictions on paying this additional cost yourself will be lifted from April 2020, when the point at which means-tested support for care costs is increased.

The local authority can never require you to pay a top-up payment and must ensure there is at least one choice available within the amount set in your personal budget. Any arrangements to pay a top-up must involve your local authority, and should not be directly between you and your provider.

Direct payments and personal budgets Direct payments and personal budgets are offered by your

local authority to give you more flexibility over how your care and support is arranged and provided. They are given to both people with care and support needs, and also to carers.

A personal budget or direct payment will be created after your assessment by social services. If the council decides

that you need any kind of support, you will receive a personal budget and can choose a direct payment instead of letting them arrange services for you.

If you aren’t able to, or don’t want to manage your own finances, it’s possible for another person to manage the direct payments on your behalf. Direct payments are voluntary, and you need to request or agree to have one.

Why choose a direct payment? If you need care and support, this had in the past been

provided direct from the council. Direct payments were introduced to give people more choice and control over how their care and support was arranged, to help them live more independently.

The direct payment is paid to you by the council so that you can decide how you want to meet your care and support needs. Many people choose to employ their own personal assistant, although there are many other ways direct payments can be used.

The full control over care and support that direct payments enables is an attractive option for many people. However, some people may be unsure whether they want or could manage a direct payment. In these cases, the council can provide you with a mixed package of care.

A mixed package of care may consist of a smaller direct payment, with some care and support arranged by the council or a provider. This allows people to try out direct payments, before deciding whether to move to a ‘full’ direct payment.

Who can have direct payments? In most cases, if you or the person you’re looking after are

assessed and social services decide you need support services, they must offer you the option of receiving direct payments to arrange care and support yourself, instead of having it arranged for you. If you want a direct payment, but do not wish to manage it yourself, a ‘nominated person’ can


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‘I am happy here. Very good staff. Food is nice. Very nice manager. Good activities. I have been here 8 years, nice home.’

– Resident, 5 out of 5, carehome.co.uk

For 昀rst-class nursing, dementia, respite and day care, look no further than Lloyd Park Nursing Home, your local, highly-rated care home in South Croydon.

Part of the Heatherwood Healthcare Group of homes, Lloyd Park Nursing Home is well-regarded in the local area and offers residents a happy, ful昀lling way of life, complete with not only expert, person-centred care from a brilliant team but also stimulating activities, delicious meal choices and a strong focus on wellbeing.

Our park-side home offers the ideal location and with just 18 single en-suite rooms available, there’s warm, homely atmosphere from the moment you walk in. If you believe Lloyd Park could be the ideal home for yourself or your loved one, contact us today to 昀nd out more about our compassionate care.

84 Coombe Road, South Croydon CR0 [email protected] | heatherwoodhealthcare.org0203 744 0853

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receive the direct payment and manage it on your behalf. If a person lacks capacity to request a direct payment, an ‘authorised person’ can request a direct payment and manage it on their behalf.

Managing direct payments The council should set out your obligations and

responsibilities in a direct payment agreement that you may be asked to sign. This could include: • keeping records and accounting for how the money is

spent to social services • taking on the legal role of an employer if you’re using the

payment to pay for a care worker; talk to the council about local organisations who can help manage the administration and other responsibilities of being an employer Direct payments can only be spent on things that will meet

the assessed needs of the person. If you spend a direct payment on something that doesn’t meet your needs, social services can recover the money from you or terminate the direct payment agreement.

Everyone who gets support from social services should have their care and support plan reviewed at least once a year. If someone’s needs have changed, they should contact social services to request a review of their care plan. If needs have changed in a way that affects the details within the current plan, the council may conduct another assessment of needs, or a financial assessment.

Social services can charge for care and support. This means that you may need to make a financial contribution towards your personal budget amount. Your local social services must tell you if you’ll need to contribute, and how much, and this will be detailed in your personal budget. Their charges must be in accordance with the law. Usually, the council will subtract any charge you need to pay from the personal budget amount, rather than asking you to pay.

You should be able to get help managing direct payments if you need it. Contact the social services department to find

out what assistance they provide. Social services may give help directly or through a local direct payments support service.

Local voluntary organisations may also be able to provide tailored support, and Disability Rights UK has specialist expertise in direct payments (please visit: www.disabilityrightsuk.org).

Care homes If you’re looking for a residential care home, there’s a huge

variety of options available. There are permanent care homes for older people, homes for younger adults with disabilities, and homes for children.

Care homes may be privately owned or run by charities or councils. Some will be small care homes based in home-like domestic dwellings, while others will be based in large communal centres.

One of the first options you have to consider when choosing residential care is whether you need the care home to provide nursing care, or just standard personal care.

Personal care or nursing care? Care homes for older people may provide personal care or

nursing care. A care home registered to provide personal care will offer support, ensuring basic personal needs are taken care of. A care home providing personal care only can assist you with meals, bathing, going to the toilet and taking medication, if you need this sort of help.

Some residents may need nursing care, and some care homes are registered to provide this. These are often referred to as nursing homes. For example, a care home might specialise in certain types of disability or conditions such as dementia.

There are also residential care homes that provide care and support for people with, for example, severe physical disabilities, learning disabilities, brain injury resulting from an accident, or mental health problems. They can care for adults with more than one condition, and some homes will have


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‘I can honestly say that the manager and her team are absolutely amazing.’ – Daughter of Resident, 4.8 out of 5, carehome.co.uk

For 昀rst-class nursing, dementia, respite and day care, look no further than Willow Lodge Nursing Home, your local, highly-rated care home in Cheam Village.

Part of the Heatherwood Healthcare Group of homes, Willow Lodge is well-regarded in the local area and offers residents a happy, ful昀lling way of life, complete with not only expert, person-centred care from a brilliant team but also stimulating activities, delicious meal choices and a strong focus on wellbeing.

Our home offers the ideal location and with just 27 single en-suite rooms available, there’s warm, homely atmosphere from the moment you walk in. If you believe Willow Lodge could be the ideal home for yourself or your loved one, contact us today to 昀nd out more about our compassionate care.

59 Burdon Lane, Cheam Village, Sutton SM2 [email protected] | heatherwoodhealthcare.org0203 744 0853

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expertise in providing care for adults with alcohol or drug dependency. These care homes may offer permanent residence or provide care for a temporary period.

Some care homes specialise in providing residential care for children with physical disabilities, learning disabilities or emotional problems.

Choice of care home The law says that where the local authority is funding

accommodation, it must allow a person entering residential care to choose which care home they would prefer, within reason.

Social services must first agree the home is suitable for your needs and it would not cost more than you would normally pay for a home that would meet those needs. You are free to make your own arrangements if you can afford the long-term cost. However, it is worth asking the local authority for a financial assessment, because it might pay some or all of your care costs.

Choosing a care home if you’re funding your own care If you are funding your own care, you have a great deal of

options, and you will need to do a lot of research on which care home provides the best options for you in terms of its

cost, location, services, and a host of other potential factors. One of the best places to start is by searching this Directory

to see detailed information about registered homecare and residential care providers in the local area.

Choosing a care home if you’re having care provided by the local authority

After a needs assessment from social services, you will be provided with a care plan, which should make clear whether you need residential care and what other options, if any, might be available and most appropriate based on your needs.

Even if you’re unlikely to be eligible for financial help with residential care home fees, it could still be worth involving social services. The needs assessment, and information they provide, are likely to be very helpful in making decisions about care.

Tips on choosing a care home

• Check the most recent inspection report to see how well the care home is doing and if there is anything of concern. You can get inspection reports by searching for the care home on the Care Quality Commission website.

• Consider the location of a care home. Is the care home near family and friends? Are there shops, leisure or educational facilities in the area? Is the area noisy?

• Is the care home focused on the residents’ individual needs, or do they insist that residents adapt to their routine?

• What arrangements are there for visitors? Can residents come and go as they please, as far as it is safe to do so? Are staff able to help residents to go out? Are outings arranged?

• What involvement would you have in the care home? How would you communicate with staff? Are there any support groups or regular meetings?

• If safety and security are issues, what arrangements or


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supervision can the care home provide? • Will the care home meet your specific religious, ethnic,

cultural or social needs? Will the correct diet be provided? Will the right language be spoken? Will there be opportunities to participate in religious activities? Do they allow pets?

• When you are choosing accommodation it may be a lifelong decision, so you may want to think about planning for end of life care at the same time.

• You might also want to check what people who have used the care home say about it from online feedback and review services.

• Ask for a temporary stay in the care home before you decide. Temporary stays in care homes can also be arranged in certain circumstances, such as after a stay in hospital.

If you move into a care home When you go into a care home, make sure the

management and staff of the home know about your condition, disability and other needs. They may have some of this information already – for example, if the council has set up the placement after a care needs assessment.

Moving home can be unsettling at the best of times, so when you move into a care home, it’s good to have it planned in advance and have family or friends around you when you move to make you feel more comfortable.

Rights of care home residents The Care Quality Commission (CQC) is the regulator of

health and adult social care in England, whether it’s provided by the NHS, local authorities, private companies or voluntary organisations.

Under existing rules, independent healthcare and adult social services must be registered with the CQC. NHS providers, such as hospitals and ambulance services, must

also be registered. The registration of organisations reassures the public when

they receive a care service or treatment. It also enables the CQC to check that organisations are continuing to meet CQC standards.

Standards for care homes are outlined on the CQC website. These standards are underpinned by regulations governing the quality and safety of services.

The regulations are enforceable by law – the CQC can enforce fines, public warnings, or even suspend or close a service if they believe people’s basic rights or safety are at risk.

Care services in your home Homecare comes in many forms and has many names

used to describe it, including home help, care attendants and ‘carers’ (not to be confused with unpaid family or friends who care for you).

Homecare can suit you if you need: • personal care, such as washing or dressing • housekeeping or domestic work, such as vacuuming • cooking or preparing meals • nursing and health care • companionship

Homecare can be very flexible, in order to meet your needs, and the same person or agency may be able to provide some or all of these options for the duration of your care: • long-term 24-hour care • short breaks for an unpaid family carer • emergency care • day care • sessions ranging from 15-minute visits to 24-hour

assistance and everything in between See the ‘Homecare’ section in this Directory for a list of

homecare services and agencies. If you believe that you might benefit from some help at


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home, the first thing to do is to contact the council’s social services department to ask for an assessment of your care and support needs.

If you are eligible for homecare services, the council may provide or arrange the help themselves. Alternatively, you can arrange your own care, funded by the local authority, through direct payments or a personal budget.

If you have chosen direct payments or a personal budget, or you aren’t eligible for local authority help and want to get care privately, you can arrange it in several different ways.

Independent homecare agencies If you use an independent homecare agency, you or the

person you’re looking after has to find the care agency and pay them.

The agency will provide a service through a trained team of care workers, which means you may not always have the same person visiting your home, although the agency will do its best to take your choices into account. Independent homecare providers are regulated by the Care Quality Commission (CQC). Homecare agencies must meet CQC’s national minimum standards and regulations in areas such as training and record-keeping. The CQC has the power to inspect agencies and enforce standards. Homecare agencies must vet homecare workers before engaging them by taking up references and carrying out Disclosure and Barring Service (DBS) checks on potential employees. Homecare agencies can also: • take over the burden of being an employer – for example,

payroll, training, disciplinary issues and insurance • train their homecare workers through national qualifications

and service-specific training • replace workers when they are ill, on holiday or resign • put things right when they go wrong

An agency will want to see you and/or the person you’re looking after so that they can assess your needs. This also means that a joint decision can be made about the most

appropriate type of care and support. You can find out more from the UK Homecare Association.

Please visit their website: www.ukhca.co.uk

Hiring a personal assistant You can hire a ‘personal assistant’ to act as a homecare

worker for you. Personal assistants can offer you all that you’ll get from an

agency worker, but you’ll also get the continuity, familiarity and ongoing relationship with your assistant.

However, if you employ a personal assistant, you will then have the legal responsibility of an employer. This will include arranging cover for their illness and holidays.

Homecare from charities Charities such as Age UK and Carers Trust can provide

home help and domestic assistance services. The Carers Trust supports carers by giving them a break from their caring responsibilities through homecare services.

Making a complaint There may be times when you want to make a complaint

about the services you have received. Making a complaint through the right channels could result in a better outcome for you, and may help improve things for other people, too. Please don’t be reluctant to come forward if you feel something is wrong.

Complaints about assessments If you, or someone you’re looking after if you’re a carer,

wants to complain about a decision made by social services, you can use the statutory complaints system. If you want to complain about your local authority, you should do so in writing or verbally to the complaints manager within 12 months.

The council should acknowledge it has received your complaint within three working days. It will inform you of how


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long your complaint is likely to take to investigate. The local authority must respond fully within six months, unless a different time period has been discussed and agreed with you.

Each local authority is responsible for arrangements for dealing with complaints, so contact the council for a copy of their complaints procedure.

Taking your complaint further If you are not satisfied with the response you receive from

the council, you are entitled to ask the independent Local Government Ombudsman (LGO) to investigate. The Ombudsman can investigate complaints about local councils. Further information is available on the LGO website: www.lgo.org.uk/adult-social-care

Complaints about care homes or care services You, or the person you’re looking after, may have a

complaint about a residential care home. A complaint could be about the quality of care provided or the fees charged. There are a number of ways you can make a complaint.

If the care is funded or arranged by a local authority, that local authority is responsible for it, even if it is provided in an independent care home. You should complain to the local authority and the Local Government Ombudsman (as detailed above) if you are not satisfied with the response you receive.

If you are funding or arranging your own care, you should make a complaint to the care home operator. The law says all care homes must have an appropriate complaints procedure. If you’re worried about doing so, you can complain directly to the regulator responsible for all care homes and regulated care services instead.

Care home and care services regulation At present, the Care Quality Commission (CQC) is

responsible for regulating care homes and all regulated care services. It monitors, inspects and regulates services to make

sure they meet fundamental standards of quality and safety. Its role is to ensure the services comply with regulations and quality standards. If you have experienced poor care or know that poor care is being provided somewhere, you can report it to the CQC, anonymously if you wish. You can also tell them when you have received good care. Please see ‘Useful contacts’ in this Directory for their contact details.

Local authority complaints If the council is responsible for making a placement,

creating a care plan or arranging care for you, or someone you are looking after, it is possible to use their statutory social services complaints system to make a complaint. If the local authority complaints procedure does not resolve the complaint, it may be possible to use other complaints methods, such as the LGO. If you do complain to the CQC or local authority, they should liaise with the care home or care service to ensure that you receive a co-ordinated response.

Who to complain to if you’re paying for your own care If you’re a ‘self-funder’ – paying for your own care costs –

you can take the complaints to the LGO if you’re not satisfied with the outcome of the initial direct complaint to the care provider, or the response from the local authority. But remember, the complaint can only be made to the local authority if they had a hand in helping you arrange your care.

Complaints about abuse or neglect Some of the most serious complaints involve alleged

physical or psychological abuse or neglect within the care home. If you believe this may have occurred, contact the council as quickly as possible. Each council has a safeguarding team responsible for responding to allegations, even if the local authority wasn’t involved in arranging residential care. The local authority will liaise with the police and the CQC if appropriate.


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USEFUL CONTACTS IN CROYDON

AGE UK Croydon 81 Brigstock Road, Thornton Heath CR7 7JH Tel: 020 8686 0066 Email: [email protected] Web: www.ageuk.org.uk/croydon

Alzheimer’s Society- Croydon Heavers Resource Centre 122 Selhurst Rd, London SE25 6LL Tel: 020 8653 2818 Email: [email protected] Web: www.alzheimers.org.uk

Care at Home (Help for Carers) The Vestry Hall, London Road, Mitcham CR4 3ND Tel: 020 8648 9677 Email: [email protected] Web: www.careathomeuk.com

Carers Information Service 24 George Street, Croydon CR0 1PB Tel: 020 8649 9339 Email: [email protected] Web: www.carersinfo.org.uk

Caring Support Portland House, 678 London Road, Thornton Heath, CR7 7HU Tel: 020 3823 1220 Email: [email protected] Web: www.caringsupport.org.uk See our advert on page 40

Central Library Croydon Katharine St, London, CR9 1ET Tel: 020 3700 1034 Email: [email protected]

Citizens Advice Croydon 48-50 Portland Road, South Norwood, London SE25 4PQ Tel: 020 8684 2236 Web: www.citizensadvicecroydon.org

Croydon Carers Centre 12 Katharine Street, Croydon CR0 1NX Tel: 020 8688 7219 (10am - 4pm, Monday - Friday) Web: www.croydoncarers.org.uk

Healthwatch Croydon The Carers Support Centre, 24 George St, Croydon CR0 1PB Tel: 0300 012 0235 Email: [email protected] Web: www.healthwatchcroydon.co.uk

Mind in Croydon 26 Pampisford Road, Purley, Surrey CR8 2NE Tel: 020 8668 2210 Email: [email protected] Web: www.mindincroydon.org.uk

Mencap Croydon Provides a range of services and campaigns for people with learning disabilities and autism Portland House, 678 London Road, Thornton Heath, CR7 7HU Tel: 020 8684 5890 Email: [email protected] Web: www.croydonmencap.org.uk

NHS Clinical Commissioning Group- Croydon Bernard Weatherill House, 2nd Floor Zone G, Mint Walk, Croydon CR0 1EA Tel: 020 3668 1300 Web: www.croydonccg.nhs.uk


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NATIONAL ORGANISATIONS

Action on Elder Abuse PO Box 60001, London SW16 9BY Tel: 020 8835 9280 Email: [email protected] Web: www.elderabuse.org.uk Provides information to a wide range of organisations and individuals concerned with the issue of elder abuse. It also operates the Elder Abuse Helpline which is a confidential information and support service for anyone concerned about the abuse of an older person. Elder Abuse Helpline: 080 8808 8141 (9am-5pm, Mon-Fri).

Age UK (National Office) Information line: 0800 055 6112 Web: www.ageuk.org.uk

Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: [email protected] Web: www.cqc.org.uk

Carers UK 20 Great Dover Street, London SE1 4LX Tel: 020 7378 4999 Free advice line: 0808 808 7777 (Mon and Tue, 10am-4pm) Email: [email protected] Web: www.carersuk.org Carers UK supports unpaid carers and provides information and advice about caring. Carers UK influences policies through our research, based on carers’ real-life experiences and campaigns to make life better for carers. We help carers. When caring affects you and your family Carers UK is here for you.

Citizen’s Advice Bureaux (CAB) Citizen’s Advice Bureaux offer free, impartial and confidential advice on a range of issues including consumer complaints, welfare rights, employment law and immigration and nationality queries. Web: www.citizensadvice.org.uk

Elderly Accommodation Counsel (EAC) 3rd Floor, 89 Albert Embankment, London SE1 7TP Tel: 0800 377 7070 (First Stop Advice Line) Web: www.eac.org.uk The Elderly Accommodation Counsel (EAC) is a national charity that aims to help older people make informed choices about meeting their housing and care needs.

Independent Age 18 Avonmore Road, London W14 8RR Advice line: 0800 319 6789 Mon to Fri: 8.30am to 6.30pm, Sat 9am to 1pm, Sun and bank holidays closed Email: [email protected] Web: www.independentage.org Particular expertise in residential and nursing home care and runs an advice line for older people, their carer’s and relatives.

NHS 111 Service Call 111 when you need medical help fast but it’s not a 999 emergency. Available free of charge 24 hours a day, 365 days a year

NHS Choices Provides information on conditions, treatments, local services and healthy living Web: www.nhs.uk


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Relatives and Residents Association 1 The Ivories, 6-18 Northampton Street, London N1 2HY Helpline: 020 7359 8136 (Monday to Friday 9:30am to 4:30pm) Web: www.relres.org The Relatives and Residents Association Helpline provides information and support to relatives, friends and family of older people living in or about to move into a care home. We can provide help on how to choose a care home, concerns over care or understanding the complicated rules about paying for care.

United Kingdom Homecare Association Tel: 020 8661 8188 Web: www.ukhca.co.uk UKHCA is the professional association of home care providers

HEALTH AND WELLBEING

Arthritis Care Tel: 0800 5200 520 (Freephone helpline) Web: www.arthritiscare.org.uk

Disabled Living Foundation Tel: 0300 999 0004 Helpline for advice and information for disabled and/or older people Web: www.dlf.org.uk

The Keep Fit Association For information about fitness classes in your local area Tel: 01403 266000 Web: www.keepfit.org.uk

TRANSPORT

Blue Badge Scheme Tel: 0343 100 1000

Dial –a- Ride Tel: 0343 222 7777 Web: www.tfl.gov.uk/modes/dial-a-ride/

Freedom Bus Pass Helpline: 0300 330 1433 Email: [email protected] Web: www.freedompass.org

Shop Mobility Tel: 01933 229644 Email: [email protected] Web: www.nfsuk.org

Taxicard Taxicard is a method of providing subsidised door-to-door transport for people who have serious mobility impairment and difficulty in using public transport. Web: www.taxicard.org.uk

Transport for London Web: www.tfl.gov.uk


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Care Homes in the London Borough of Croydon

Homes for older people

Acorn House 31 63 Hayes Lane, Kenley CR8 5JR Tel: 020 8660 3363 • Email: [email protected] Owner: Medicrest Ltd • Manager: Angela Bradley Web: www.acorncarehomes.co.uk Facilities: En, P, St, R Specialisms: D

Acorn Lodge 39 14 Abbots Lane, Kenley, Purley, Surrey CR8 5JH Tel: 020 8660 0983 • Email: [email protected] Owner: Medicrest Ltd • Manager: Catherine Ampaw Web: www.acorncarehomes.co.uk Facilities: R Specialisms: OP, D

Addington Heights 50 1 Milne Park West, New Addington, Surrey CR0 0DN Tel: 0333 321 8261 • Email: [email protected] Owner: Care UK Partnerships Ltd • Manager: Catherine Faboya Web: www.careuk.com Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD

Beechwood House 23 40 Beechwood Road, South Croydon, CR2 0AA Tel: 020 8651 2937 • Email: [email protected] Owner: Mr and Mrs H Pavaday • Manager: Mrs Ann Pavaday Facilities: En, P, R Specialisms: OP, D See our advert on page 7

Beth Ezra 20 52 Smitham Bottom Lane, Purley, Surrey CR8 3DB Tel: 020 8668 7116 • Email: [email protected] Owner: Beth-Ezra Trust • Manager: Brenda Skinner Web: www.bethezra.org Facilities: En, P, R Specialisms: OP

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Introduction to our Directory of Care Homes The Directory of Care Homes that follows has been drawn up

from careful research with the aim of providing with the most up to date information at the time of going to print.

We include basic contact information for all of the providers and where possible email and website addresses for you to refer to. There is also information about the particular ‘Specialisms of Care’ that each of the homes offers along with information about some of the facilities that they provide on-site. This is shown in the form of a letter coding system. Please refer to the coloured letter coding Key shown here to know what each letter code signifies.

Our list of homes is also split up into different care categories to help you most easily find homes that provide the type of care that you are seeking.

All of the homes listed here are registered with the Care Quality Commission and alongside the name of each home we have included the maximum number of resident’s each home is registered to accommodate.

Specialisms: OP Older people D Dementia

MH Mental health PD Physical disability

LDA Learning disabilities/Autism SI Sensory impairment

YA Younger adults AD Alcohol and drug recovery

Facilities: En En-suite rooms available P Passenger lift

St Stair lift R Respite care provided

Care Homes in the London Borough of Croydon - Homes for older people

Clifton House 16 77 Brighton Road, Coulsdon CR5 2BE Tel: 020 8668 3330 Email: [email protected] Owner: Mr and Mrs J P Rampersad Manager: Jaikishan Rampersad Facilities: En, P, R Specialisms: OP

Foxley Lodge 22 24-26 Foxley Hill Road, Purley CR8 2HB Tel: 020 8668 4135 Email: [email protected] Owner: Foxley Lodge Residential Care Home Manager: Esther Olagbaju Facilities: En, P, St Specialisms: OP, YA, D

Gate Lodge 21 1 Upper Woodcote Village, Purley CR8 3HE Tel: 020 8668 7286 Email: [email protected] Owner: Mr and Mrs P Chellun Manager: Devika Dradhakissoon Web: www.gatelodgecarehome.co.uk Facilities: En, P, R Specialisms: OP, D

Hall Grange 86 17 Shirley Church Road, Croydon CR9 5AL Tel: 020 8654 1708 Email: [email protected] Owner: Methodist Home for the Aged Manager: Abiodun Williams • Web: www.mha.org.uk Facilities: En, P, R Specialisms: OP, PD

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50 Hayes Lane, Kenley,Surrey CR8 5LA

020 8660 3432www.hayescourt.com

Our aim is to provideNursing care andindividual attention tomeet the personalneeds of our elderlyclients in an extendedfamily setting.

Hayes Court Care HomeSet in the wooded hills of Kenley, Surrey, Hayes Court is a privately owned carehome established in 1967, providing a warm and homely care environment.

N U R S I N G R E S I D E N T I A L C O N T I N U I N G C A R E R E S P I T E

Care Homes in the London Borough of Croydon - Homes for older people

Hayes Court Nursing Home 56 50 Hayes Lane, Kenley CR8 5LA • Tel: 020 8660 3432 Email: [email protected] • Owner: Dr M J Sturgess Manager: Mr T Sturgess • Web: www.hayescourt.com Facilities: En, P, R Specialisms: OP See our advert on page 22

Hollybank Residential Home 17 5 Abbots Lane, Kenley CR8 5JB Tel: 020 8660 4213 • Email: [email protected] Owner: Mrs Taylor • Manager: Miss D Barrett Web: www.hollybankhome.co.uk Facilities: En, P, St, R Specialisms: OP, D

Langley Oaks Resource Centre 40 2 Langley Oaks Avenue, South Croydon, London CR2 8DH Tel: 033 3321 8260 • Email: [email protected] Owner: Care UK • Manager: Jacqueline Johnson Web: www.careuk.com Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD

The Manse Residential Care Home 33 11 South Norwood Hill, South Norwood SE25 6AA Tel: 020 8771 2832 Owner: Sanctuary Care Ltd • Manager: Mrs V McCleary Web: www.sanctuary-care.co.uk Facilities: En, P, R Specialisms: OP, D, PD, SI

Morven House 39 48 Uplands Road, Kenley CR8 5EF Tel: 020 8660 9093 • Email: [email protected] Owner: Morven Healthcare Ltd • Manager: Lesley Ship Web: www.morvenhouse.co.uk Facilities: En, P, R Specialisms: OP, D

Norbury Hall 81 55 Craignish Avenue, Norbury, London SW16 4RW Tel: 020 8764 9164 • Email: [email protected] Owner: Norbury Hall Residential Care Home Ltd Manager: Alison Pleszak • Web: www.norburyhall.com Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD, SI See our advert on the outside back cover

Roselands Residential Care Home 18 8-10 Stanford Road, Norbury, London SW16 4PY Tel: 020 8764 6045 • Email: [email protected] Owner: Minsa Care Ltd • Manager: Irshad Maudarbacus Facilities: P, R Specialisms: OP, YA, D, MH

Thornton Lodge 45 105 Brigstock Road, Thornton Heath CR7 7JL • Tel: 020 8684 1056 Email: [email protected] • Owner: Thornton Lodge Ltd Manager: Mr R Dosieah • Web: www.thorntonlodge.com Facilities: En, P, Specialisms: OP, MH, PD

Tudor House Nursing Home 35 4 Birdhurst Road, South Croydon CR2 7EA Tel: 020 8410 3399 • Email: [email protected] Owner: Assured Services Ltd • Manager: Mrs Mona Mathew Facilities: En, P, R Specialisms: OP See our advert on the inside front cover

Warren Court 19 5 Warren Road, Purley CR8 1AF Tel: 020 8668 1165 • Email: [email protected] Owner: Lorven Housing Ltd • Manager: Mr P Narayanen Facilities: En, P, R Specialisms: OP, YA, D, PD

Whitworth House 9 11 Whitworth Road, South Norwood SE25 6XN Tel: 020 8771 7675 • Email: [email protected] Owner: Whitworth House • Manager: Mrs Christiana Sawyer Facilities: En, P, R Specialisms: OP

Wilhelmina House 25 21 Park Hill Rise, Croydon CR0 5JF Tel: 020 8760 0933 • Email: [email protected] Owner: The Whitgift Foundation • Manager: Deborah Pearson Web: www.whitgiftcare.co.uk Facilities: En, P, St, R Specialisms: OP, D DAY CARE ALSO AVAILABLE See our advert on page 5

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Homes for people with learning difficulties Addington House 6 62 Addington Road, Sanderstead CR2 8RB Tel: 020 8651 9132 Email: [email protected] Owner: Caretech Community Services Manager: Vidah Murapa Facilities: R Specialisms: LDA, MH

An Diadan House 9 25 Shirley Hills Road, Croydon, Surrey CR0 5HQ Tel: 020 8654 6429 Owner: Kisimul Group Ltd Manager: Rebecca Axford Web: www.kisimul.co.uk Facilities: En Specialisms: LDA

Beulah Lodge 5 51 Beulah Road, Thornton Heath, Surrey CR7 8JH Tel: 020 8771 3181 Email: [email protected] Owner: Imperial Care Services Ltd Manager: Mrs Minh Hoang Ha Facilities: En Specialisms: YA, LDA

55 Beulah Road 6 Thornton Heath, Surrey CR7 8JH Tel: 020 8653 6377 Email: [email protected] Owner: Care Management Group Ltd Manager: Patricia McGarry Web: www.cmg.co.uk Specialisms: LDA

7 Birdhurst Rise 9 South Croydon CR2 7EG Tel: 020 8681 2216 Owner: Care Management Group Ltd Manager: Charles Kwofie Web: www.cmg.co.uk Facilities: En Specialisms: LDA

47- 49 Brighton Road 12 Purley CR8 2LR Tel: 020 8660 4078 Email: [email protected] Owner: Consensus Support Services Ltd Manager: Mavis Nusarambane Web: www.consensussupport.com Facilities: En Specialisms: YA, LDA

477 Brighton Road 4 Croydon, Surrey CR2 6EW Tel: 020 8668 8631 Email: [email protected] Owner: Mr and Mrs J P Rampersad Manager: Mrs P Rampersad Facilities: R Specialisms: LDA

Callum House 7 26 The Drive, Coulsdon CR5 2BL Tel: 020 8660 4379 Owner: Oregon Care Ltd Manager: Kim Yeoman Facilities: En Specialisms: LDA

Carlene House 10 17 Woodcote Valley Road, Purley CR8 3AL Tel: 020 8668 7676 Email: [email protected] Owner: Fircroft Services Ltd Manager: Marili Moosus Facilities: En Specialisms: LDA

Conifers Care Home 6 44 Broad Green Avenue, West Croydon CR0 2ST Tel: 020 8665 0237 Email: [email protected] Owner: Care Expertise Ltd Manager: Mrs Anita Raymond Facilities: En, R Specialisms: YA, LDA

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Care Homes in the London Borough of Croydon - Homes for people with learning difficulties

82 Coombe Road 7 Croydon CR0 5RA Tel: 020 8681 8078 Email: [email protected] Owner: Voyage Care Services Ltd Manager: Premnath Radhakissoon Web: www.voyagecare.com Facilities: R Specialisms: YA, LDA

Dunheved Lodge 14 9 Dunheved Road North, Thornton Heath CR7 6AH Tel: 020 8665 6405 Email: [email protected] Owner: Mr & Mrs Mohamedally Manager: Deshraj Domun Web: www.bdcsupportingservices.co.uk Facilities: R Specialisms: LDA

The Eadmund 15 68 & 70 Brighton Road, Coulsdon CR5 2BB Tel: 020 8645 2680 Email: [email protected] Owner: Nellben Limited Manager: Kim Baldacchino Web: www.nellbenltd.com Facilities: En, P, R Specialisms: LDA, PD

Esther Care Homes 11 15 Russell Hill, Purley CR8 2JB Tel: 020 8668 5667 Email: [email protected] Owner: Esther Care Homes Ltd Manager: Mrs K Kalaiyalagan Facilities: En, R Specialisms: MH, D, LDA, PD

Ferncroft 6 41 Old Lodge Lane, Purley CR8 4DL Tel: 020 8763 0872 Email: [email protected] Owner: The Brandon Trust Manager: Kathleen Veronica Jordan Web: www.brandontrust.org Specialisms: LDA

Foxley Lane 8 37 Foxley Lane, Purley, Surrey CR8 3EH Tel: 020 8660 8928 Owner: Independence Homes Limited Manager: Sarah Sexton Web: www.independencehomes.co.uk Facilities: En, P Specialisms: YA, LDA, PD

Heathercroft 5 43 Old Lodge Lane, Purley CR8 4DL Tel: 020 8763 0981 Email: [email protected] Owner: The Brandon Trust Manager: Kathleen Veronica Jordan Web: www.brandontrust.org Specialisms: LDA

Hunters Lodge 9 88 Mayfield Road, Sanderstead, South Croydon CR2 0BF Tel: 020 8657 5293 Email: [email protected] Owner: Mrs P Hunter Manager: Mrs P Hunter Facilities: St, R Specialisms: OP, YA, LDA, PD

The Manor 14 38 Grovelands Road, Purley CR8 4LA Tel: 020 8660 1806 Email: [email protected] Owner: Consensus Support Services Ltd Manager: Phillip Harrison Web: www.consensussupport.com Facilities: St Specialisms: YA, LDA

8-10 Newlands Cottages 4 Fox Lane, Coulsdon Common, Coulsdon CR3 5QS Tel: 01883 349507 Email: [email protected] Owner: Consensus Support Services Limited Manager: Antony Draper Web: www.consensussupport.com Facilities: En Specialisms: YA, LDA

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Norcrest 11 30 Norbury Crescent, London SW16 4LA Tel: 020 8765 0431 Email: [email protected] Owner: Care Expertise Limited Manager: Hayley Ashton Web: www.careexpertise.co.uk Facilities: En, R Specialisms: YA, LDA

The Params 13 18 Foxley Lane, Purley CR8 3ED Tel: 020 8660 7747 Email: [email protected] Owner: Mr & Mrs Parameswaran Manager: Mr Jeganathan Sudharson Web: www.theparams-care.co.uk Facilities: R Specialisms: OP, YA, D, LDA, SI

95 Parchmore Road 5 Thornton Heath, Surrey CR7 8LY Tel: 020 8771 5423 Email: [email protected] Owner: Care Management Group Manager: Sandy Agyemang Web: www.cmg.co.uk Specialisms: LDA

Qualities Services Ltd 4 8 Kings Road, London SE25 4ES Tel: 020 8778 4848 Email: [email protected] Owner: Qualities Services Ltd Manager: Vashnie Israel-Nicholls Facilities: R Specialisms: LDA

Retreat Lodge 7 57 Parchmore Road, Thornton Heath, Surrey CR7 8LY Tel: 020 8771 0357 Email: [email protected] Owner: Care Expertise Ltd Manager: Vasantha Kaludewa Web: www.careexpertise.co.uk Facilities: En, R Specialisms: YA, MH

Roselawn House 8 40 Plough Lane, Purley CR8 3QA Tel: 020 8668 6517 Email: [email protected] Owner: Roselawn Care Ltd Manager: Mrs Minh-Hoang Ha Facilities: En Specialisms: LDA

Russell Hill 9 33 Russell Hill, Purley, Surrey CR8 2JB Tel: 020 8763 2611 Email: [email protected] Owner: Independence Homes Ltd Manager: Amal Karunaratne Web: www.independencehomes.co.uk Facilities: En, P, R Specialisms: YA, LDA, PD

7 Russell Hill 10 Russell Villa, 7 Russell Hill, Purley CR8 2JB Tel: 020 8763 4301 Owner: Caretech Community Services Ltd Manager: Margaret Isodo- Joseph Web: www.caretech-uk.com Facilities: En, P, R Specialisms: LDA, MH

Shepherds Corner 13 132-134 St James Road, Croydon CR0 2UY Tel: 020 8689 5709 Email: [email protected] Owner: Gordon Phillips Manager: Verna Kaunda Web: www.bramleyhealth.co.uk Specialisms: OP, YA, LDA

7 Smitham Downs Road 7 Purley CR8 4NH Tel: 020 8645 0873 Owner: Care Management Group Person in charge: The Manager Web: www.cmg.co.uk Facilities: En Specialisms: LDA

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St Edwards 12 6 St Edwards Close, New Addington, Croydon CR0 0EL Tel: 01689 800 960 Owner: National Autistic Society Manager: Gareth Jones Web: www.nas.org.uk Specialisms: LDA

Sylvanhurst House 6 25 Addington Road, Sanderstead, Croydon CR2 8RF Tel: 020 8657 6860 Email: [email protected] Owner: Christ The King Residential Care Homes Ltd Manager: Addila Noorkhan Web: www.sylvanhurst.co.uk Facilities: En, R Specialisms: YA, LDA, MH, AD

Tigh Lenach 6 29 Blacksmiths Hill, South Croydon, Surrey CR2 9AZ Tel: 020 8657 6166 Owner: Kisimul Group Ltd Manager: Nnana Kalu Web: www.kisimul.co.uk Facilities: En Specialisms: YA, LDA

Tigh Sogan 6 29 Purley Oaks Road, South Croydon CR2 0NW Tel: 020 8660 4754 Owner: Kisimul Group Ltd Manager: Ola Bakare Web: www.kisimul.co.uk Facilities: En Specialisms: YA, LDA, SI

Treetops 10 3 Campden Road, South Croydon CR2 7EQ Tel: 020 8680 1219 Email: [email protected] Owner: Tamarind Care Ltd Manager: Joanne Strugnell Web: www.tamarindcare.co.uk Facilities: En, P, R Specialisms: LDA

Unicorn House 12 16 Campden Road, South Croydon CR2 7EN Tel: 020 8688 1907 Email: [email protected] Owner: Mr M Madhewoo Manager: Pam Govinden Web: www.unicornprojects.co.uk Facilities: En Specialisms: LDA, MH

The White House 9 74 Reddown Road, Coulsdon CR5 1AL Tel: 01737 553230 Email: [email protected] Owner: Mr & Mrs M Govindan Manager: Megalen Govindan Facilities: En, P, R Specialisms: OP, D, LDA, MH

Whitworth Lodge 6 52 Whitworth Road, South Norwood SE25 6XJ Tel: 020 8239 9906 Email: [email protected] Owner: Dr Chitimali Manager: Gabriela Gheorghiu Facilities: St, R Specialisms: OP, YA, LDA, MH

100 Woodcote Grove Road 6 Coulsdon, Surrey CR5 2AF Tel: 020 8763 4256 Email: [email protected] Owner: Caretech Community Services Manager: Vidah Murapa Facilities: En Specialisms: LDA, MH

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Homes for people with a physical disability Jean Garwood House 14 25 Bramley Hill, South Croydon CR2 6LX Tel: 020 8681 7338 • Email: [email protected] Owner: The Garwood Foundation • Manager: Kate O’Flynn Facilities: En, P Specialisms: YA, LDA, PD Homes for people with post alcohol/drug dependence High View Care Services Ltd 5 9 High View Road, Upper Norwood, London SE19 3SS Tel: 020 8653 2420 • Email: [email protected] Owner: High View Care Services Ltd • Manager: Steven Loredo Web: www.highviewcare.co.uk Specialisms: YA, D, MH, AD Homes for people with mental health problems Aahana House 13 97 Woodcote Grove Road, Coulsdon, Surrey CR5 2AN Tel: 020 8660 5192 • Email: [email protected] Owner: Sunrise Rehabilitation Centre and Trading Associates Ltd Manager: Kavita Chumroo Facilities: En, R Specialisms: YA, MH

Abbey Lodge 9 60 Brighton Road, Coulsdon, Surrey CR5 2BB Tel: 020 3146 2383 Owner: Christ The King Residential Care Homes Limited Manager: Addila Noorkhan Specialisms: YA, MH

Angel Lodge 5 12 Mayfield Road, Sanderstead, South Croydon, Surrey CR2 0BE Tel: 020 8657 9046 • Email: [email protected] Owner: Mr Robert Annan • Manager: Mr Robert Annan Facilities: En, R Specialisms: OP, YA, MH

Beech Tree Care Home 9 38 Plough Lane, Purley, Surrey CR8 3QA Tel: 020 8407 5199 • Email: [email protected] Owner: Beech Tree Care Home Ltd • Manager: Susanna Simmonds Web: www.beechtree.org.uk Facilities: En, R Specialisms: YA, MH, AD

Croftdown House 10 22 Woodfield Hill, Coulsdon CR5 3EN Tel: 01737 552100 • Email: [email protected] Owner: Supreme Care Services Ltd • Manager: Roseline Okiti Web: www.supremehomes.org.uk Facilities: En, P, R Specialisms: MH, PD

Evergreen Lodge 12 21 South Park Hill Road, South Croydon CR2 7DY Tel: 020 8688 7711 Owner: Priory Group • Manager: Lauren Randell Web: www.priorygroup.com Facilities: En, P Specialisms: MH

Heathvale House 9 95 Brigstock Road, Thornton Heath, Croydon CR7 7JL Tel: 020 8683 1854 • Email: [email protected] Owner: Bramley Health • Manager: Marc Aladenika Web: www.bramleyhealth.co.uk Facilities: En, R Specialisms: YA, LDA

Jordan Lodge 14 5 Warham Road, South Croydon CR2 6LE Tel: 020 8686 8801 • Email: [email protected] Owner: Laurel Residential Homes Ltd • Manager: Nina Harman Web: www.malverngroup.co.uk Facilities: R Specialisms: OP, YA, MH

Liberty Lodge 5 13 Grasmere Road, Purley CR8 1DY Tel: 020 8660 2666 • Email: [email protected] Owner: Supreme Care Services Ltd • Manager: Margaret Nwobu Web: www.supremecare.co.uk Facilities: En, R Specialisms: MH, AD

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Care Homes in the London Borough of Croydon - Homes for people with mental health problems

Lilias Gillies House 20 169 Tollers Lane, Coulsdon, Surrey CR5 1BJ Tel: 01737 668112 Owner: Community Housing and Therapy Manager: Kevin Knotlley Web: www.cht.org.uk Facilities: En, R Specialisms: YA, MH

Manon House 6 82 Mayfield Road, Sanderstead, Surrey CR2 0BF Tel: 020 8657 9202 Owner: Mrs K Shunmoogum Manager: Chedumbrun Shunmoogum Facilities: En Specialisms: MH, AD

Mary’s Home 26 88 Warham Road, Croydon CR2 6LB Tel: 020 8688 2072 Email: [email protected] Owner: Thobani Services Ltd Manager: Jocelyn Owusu-Asabere Specialisms: OP, YA, D, MH

Nas House 14 370 Bensham Lane, Thornton Heath CR7 7EQ Tel: 020 8684 3165 Email: [email protected] Owner: Mr Mungur • Manager: Mr Mungur Facilities: En, P Specialisms: MH

North Downs Villa 10 19 Elmwood Road, Croydon, Surrey CR0 2SN Tel: 020 8684 4103 Email: [email protected] Owner: Surrey Mental Health Ltd Manager: Mr Keith Nicholas Web: www.smhltd.org.uk Facilities: En, R Specialisms: LDA, MH

Ocean Retreat 4 52 Buxton Road, Thornton Heath CR7 7HG Tel: 020 7018 6700 Email: [email protected] Owner: RRC (GB) Ltd Manager: Debbie McKinson Facilities: En, R Specialisms: YA, MH, PD, SI, AD

Rose Manor 12 18-20 Bensham Manor Road, Thornton Heath CR7 7AA Tel: 020 8239 7518 Owner: Parvadee Shumoogam • Manager: Parvadee Shumoogam Facilities: En, R Specialisms: MH

Rosemanor 2 Residential Care Home 9 41 Brighton Road, Purley, Croydon CR8 2LR Tel: 020 8406 3113 Owner: Rosenmanor Limited Manager: Parvadee Shumoogam Web: www.rosemanor.co.uk Facilities: En, R Specialisms: YA, MH

Russell Hill Lodge 18 39 Russell Hill Road, Purley CR8 2LD Tel: 020 8668 3212 Email: [email protected] Owner: Laurel Residential Homes Ltd Manager: Veronica Gambara Web: www.malverngroup.co.uk Facilities: En, R Specialisms: OP, YA, MH

Scott House 18 7 Warham Road, South Croydon, Surrey CR2 6LE Tel: 020 8686 9312 Email: [email protected] Owner: Laurel Residential Homes Ltd Manager: Nina Harman Web: www.malverngroup.co.uk Facilities: R Specialisms: OP, YA, MH

Serenity UK Care Limited 6 86 Partridge Knoll, Purley, Surrey CR8 1BT Tel: 020 8660 6199 • Email: [email protected] Owner: Serenity UK Care Limited • Manager: Fatima Zaman Web: www.serenityukcare.co.uk Facilities: R Specialisms: YA, MH

Warwick House 6 83 Warwick Road, Thornton Heath CR7 7NN Tel: 020 8684 0241 Email: [email protected] Owner: Basdeo Kaydoo • Manager: Danon Kaydoo Facilities: R Specialisms: YA, MH

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Acacia Care Centre32 Chalfont RoadSouth Norwood SE25 4AATel: 020 8768 1217Email: [email protected]

Albany Lodge Nursing Home201 St James's RoadCroydon CR0 2BZTel: 020 8684 4994Email: [email protected]

Cedar View Care Centre1 Stanhope RoadCroydon CR0 5NSTel: 020 8390 3366Email: [email protected]

“It really is just like a home away from home”www.lrh-homes.com

• Facilities for couples

• TV and telephone points in everyroom

• Nurse call system in every room

• Occupational therapy,physiotherapy, chiropody careand regular visits from local GP's

• Individualised personal attentionby staff

• Stimulating social programmeand excursions including an inhouse Activities Co-Ordinator

• Provisions for special dietaryneeds

All LRH-Homes are proud to maintain thesame high standards and so if you wouldlike further information about Acacia CareCentre, Albany Lodge or Cedar View thenplease contact us. We will be delighted toprovide details of vacancies, fees andanswer any other queries you may have orarrange to view any of our homes.

30


Nursing Homes

Acacia Care Centre 62 32 Chalfont Road, South Norwood, London SE25 4AA Tel: 020 8768 1217 • Email: [email protected] Owner: LRH Homes Ltd • Manager: Neela Mudalli Web: www.lrh-homes.com Facilities: En, P, R Specialisms: OP, D, PD See our advert on page 30

Albany Lodge Nursing Home 100 201 St James’s Road, Croydon CR0 2BZ Tel: 020 8684 4994 Email: [email protected] Owner: LRH Homes Ltd • Manager: Josephine Gbadamosi Web: www.lrh-homes.com Facilities: En, P, R Specialisms: OP, D, MH, PD See our advert on page 30

Amberley Lodge 58 86 Downlands Road, Purley CR8 4JF Tel: 020 8668 0999 • Email: [email protected] Owner: Care UK Community Partnerships Ltd Manager: Krystyna Bosko Web: www.careuk.com/amberleylodge Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD

Ballater House 16 43 Hollymeoak Road, Coulsdon, Surrey CR5 3QE Tel: 01737 555 568 Owner: Bramley Health • Manager: Olu Adeyamo Web: www.bramleyhealth.co.uk Facilities: En Specialisms: OP, YA, LDA, MH

Barrington Lodge Nursing Home 44 9-15 Morland Road, Croydon CR0 6HA Tel: 020 8654 9136 • Email: [email protected] Owner: Mr and Mrs Pavaday • Manager: Mrs Pavaday Facilities: En, P, R Specialisms: OP See our advert on page 7

Cedar View Care Centre 65 1 Stanhope Road, Croydon, Surrey CR0 5NS Tel: 020 8681 0668 Email: [email protected] Owner: LRH Homes Manager: Barbara Carter Web: www.lrh-homes.com Facilities: En, P, R Specialisms: OP, D, PD, SI See our advert on page 30

Clarendon Nursing Home 51 7a Zion Place, Thornton Heath, Surrey CR7 8RR Tel: 020 8689 1004 Email: [email protected] Owner: Bondcare London Ltd Manager: Charlotte Bonsu-Kyeretwie Web: www.bondcare.co.uk Facilities: En, P, R Specialisms: OP, D, LDA

Croham Place 28 17 Wisborough Road, South Croydon, Surrey CR2 0DR Tel: 020 8657 2626 Owner: Bramley Health • Manager: James Phillips Web: www.bramleyhealth.co.uk Facilities: En, P Specialisms: OP, YA, LDA, PD

Elmwood Nursing Home 53 32 Elmwood Road, Croydon, CR0 2SG Tel: 020 8689 4040 • Email: [email protected] Owner: Hc-One Limited • Manager: Dan Lipscombe Web: www.hc-one.co.uk Facilities: En, P Specialisms: OP, YA, D

Gibson’s Lodge Nursing Home 50 Gibson’s Hill, London SW16 3ES Tel: 020 8670 4098 Email: [email protected] Owner: Prime Care Group Manager: Martha Kargbo Web: www.primecaregroup.co.uk Facilities: En, P, R Specialisms: OP, D, MH

31

Care Homes in the London Borough of Croydon - Nursing homes Hayes Court Nursing Home 56

50 Hayes Lane, Kenley CR8 5LA Tel: 020 8660 3432 Email: [email protected] Owner: Dr M J Sturgess • Manager: Mr T Sturgess Web: www.hayescourt.com Facilities: En, P, R Specialisms: OP See our advert on page 22

Heatherwood Nursing Home 22 47 Foxley Lane, Purley, Surrey CR8 3EH Tel: 020 8660 6646 Email: [email protected] Owner: Heatherwood Nursing Home Limited Manager: Jewin Vellara Edwin Web: www.heatherwood.org Facilities: En, P, St, R Specialisms: OP, D, LDA, MH, PD, SI, AD See our advert on page 3

Heavers Court Care Home 60 122 Selhurst Road, South Norwood, London SE25 6LL Tel: 0333 321 8262 Email: [email protected] Owner: Care UK • Manager: Natasha Leslie Web: www.careuk.com Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD

Highfield House 45 92 Higher Drive, Purley, Surrey CR8 2HJ Tel: 020 8763 2060 Email: [email protected] Owner: Fairlie Healthcare Limited • Manager: Alison Roberts Web: www.fairliehealthcare.co.uk Facilities: En, P, R Specialisms: OP, YA

Hill House Nursing Home 60 50 Park Road, Kenley, Surrey CR8 5AR Tel: 020 8660 9336 Owner: Hill House Nursing Home Ltd Manager: Grace Urbaczewska Web: www.hillhousecare.co.uk Facilities: En, P, St, R Specialisms: OP

James Terry Court 76 90 Haling Park Road, South Croydon, Surrey CR2 6NF Tel: 020 8688 1745 Owner: Royal Masonic Benevolent Institution Care Company Manager: Michele Belch • Web: www.rmbi.org.uk Facilities: En, P, R Specialisms: OP, D

Lakeside Nursing Home 33 25-27 Auckland Road, Upper Norwood, London SE19 2DR Tel: 020 8653 1532 Email: [email protected] Owner: Jason Chellun • Manager: Deborah Backshall Web: www.lakesidenursinghome.co.uk Facilities: En, P, R Specialisms: OP, D, MH, PD

Lloyd Park Nursing Home 18 84 Coombe Road, Croydon, Surrey CR0 5RA Tel: 020 8688 7022 • Email: [email protected] Owner: Heatherwood Nursing Home Ltd Manager: Jewin Vellara Edwin Web: www.lloydparknursing.org Facilities: En, P, R Specialisms: OP, D, LDA, MH, PD, SI, AD See our advert on page 11

Purley View Nursing Home 35 20 Brighton Road, Purley, Surrey CR8 3AB Tel: 020 8645 0174 • Email: [email protected] Owner: Glancestyle Care Homes Ltd Manager: Kalubowilalage Kalubowila Web: www.inmind.co.uk Facilities: En, P, R Specialisms: OP, D, MH, PD, SI

Red Court Care Home 33 27 Stanhope Road, Croydon, Surrey CR0 5NS Tel: 020 8003 4651 Email: [email protected] Owner: BUPA Care Homes • Manager: Melanie Wightman Web: www.bupa.co.uk/care-homes Facilities: En, P, St, R Specialisms: OP See our advert on page 7

32

Care Homes in the London Borough of Croydon - Nursing homes

Sanderstead Care Centre 42 Sanderstead Road, Sanderstead CR2 0AJ Tel: 020 8651 0222 Email: [email protected] Owner: Prime Care Group • Manager: Karen Makuyana Web: www.wellscare.com Facilities: En, P, R Specialisms: OP, D, YA, PD, SI

St John’s Nursing Home 58 129 Haling Park Road, South Croydon, Surrey CR2 6NN Tel: 020 8688 3053 Email: [email protected] Owner: St John’s Nursing Home Ltd (Mr NK Baloo) Manager: Siphilisiwe Ndlovu • Web: www.primecaregroup.co.uk Facilities: En, P, St, R Specialisms: OP, D, MH

Sunrise Senior Living of Purley 119 Russell Hill Road, Purley CR8 2LF Tel: 020 8676 2300 Email: [email protected] Owner: Sunrise Senior Living Ltd • Manager: Jacqueline Ritchie Web: www.sunrise-care.co.uk Facilities: En, P, St, R Specialisms: OP, D

Thackeray House Care Home 39 58 Addiscombe Road, Croydon, Surrey CR0 5PH Tel: 020 8649 8800 Owner: Barchester Health Care Manager: Felicity Motcho Web: www.barchester.com Facilities: En, P, R Specialisms: OP

Tudor House Nursing Home 35 4 Birdhurst Road, South Croydon CR2 7EA Tel: 020 8410 3399 Email: [email protected] Owner: Assured Services Ltd Manager: Mona Mathew Facilities: En, P, R Specialisms: OP See our advert on the inside front cover

Villa Maria Private Nursing Home 26 62-68 Croham Road, South Croydon, Surrey CR2 7BB Tel: 020 8680 1777 • Email: [email protected] Owner: Villa Maria Care Ltd • Manager: Kathleen Joseph Web: www.villamaria.co.uk Facilities: En, P, R Specialisms: OP, YA, PD

Westside Nursing Home 26 Westside, 106 Foxley Lane, Purley, Surrey CR8 3NB Tel: 020 8660 6453 • Email: [email protected] Owner: Hill House Nursing Home Ltd• Manager: Diane Collins Web: www.hillhousecare.co.uk Facilities: En, P, R Specialisms: OP

Whitgift House 36 76 Brighton Road, South Croydon, Surrey CR2 6AB Tel: 020 8760 0472 • Email: [email protected] Owner: The Whitgift Foundation • Manager: Mrs P Kavanagh Web: www.whitgiftcare.co.uk Facilities: En, P, R Specialisms: OP SHELTERED LIVING AND DAY CARE ALSO AVAILABLE See our advert on page 5

Woodlands Nursing Care Home 18 38 Smitham Bottom Lane, Purley, Surrey CR8 3DA Tel: 020 8645 9339 Email: [email protected] Owner: Regal Care Trading Limited Manager: Daniela Andreeva • Web: www.regalcarehomes.com Facilities: En, P, R Specialisms: OP, D, PD, SI

Woodside Court 10 80-82 Birchanger Road, South Norwood, London SE25 5BG Tel: 020 8656 9717 • Email: [email protected] Owner: Cognithan Limited • Manager: Luan Gedamke Web: www.cognithan.com Facilities: En, R Specialisms: MH

33

020 8686 [email protected]/croydon

Home care with Bluebird Care can be anything from a 30 minute care visit to 24 hours live in care, supporting you to remain as independent as possible, living the lifestyle you choose.

Care visits at homeWe care passionately

Call and talk to one of our friendly professionals today:

For many people the questions about care don’t arise until suddenly, there is a need.

We are independently regulated

34

Homecare agencies in the London Borough of CroydonThe Directory of Homecare Agencies that follows is a selection of providers serving the Croydon borough area. The list has been drawn up from careful research with the aim of providing you with the most up to date information at the time of going to print. We include basic contact information for all of the providers and where possible email and website addresses for you to refer to. All of the Homecare Agencies listed here are registered with the Care Quality Commission.

Alma Care (UK) 9-19 Southbridge House, Southbridge Place, Croydon, Surrey CR0 4HA Tel: 020 8240 4457 Email: [email protected] Web: www.almacareuk.co.uk

Amethyst Home Care Ltd

42 Rees Gardens, Croydon CR0 6HR

Tel: 0800 014 8533


Web: www.amethysthc.co.uk

See our advert on page 38

Bluebird Care (Croydon)

181 Brighton Road, Croydon CR2 6EG

Tel: 020 8686 9496


Web: www.bluebirdcare.co.uk/croydon

See our advert on page 34

35

We are here to provide care and support for olderpeople allowing them to remain in their own home.We understand the importance of long enjoyedcherished surroundings and how distressing it can beto leave.

Giving them the support to remain in their own homeenables them to maintain their familiar comforts andfreedom of choice. We promise to deliver a service thatenables personal independence along with dignityand respect as valued individuals.

We will assist with:• Shopping• Light cleaning• Laundry and ironing• Preparing and cooking meals• Escort for appointments and activities

Here 4 You Domiciliary CareRecognising and valuing your quality of life – now and in the future

Here 4 You Domiciliary Care Agency Limited 1 Holmesdale Road, Croydon CR0 2LR

Tel/fax: 020 8240 6332 Mobile: 07985 511 773

Email: [email protected] www.here4youdomiciliarycare.co.uk“Here 4 You – putting you first”

Homecare agencies in the London Borough of Croydon

Care World Agency Ltd Unit 133, Challenge House Business Centre, 616 Mitcham Road, Croydon CR0 3AA Tel: 020 3441 1915 • Email: [email protected] Web: www.careworldagency.org

Caremark (Croydon) 250 Brighton Road, South Croydon, Surrey CR2 6AH Tel: 020 3598 5127 • Email: [email protected] Web: www.caremark.co.uk

Caring Support Portland House, 678 London Road, Thornton Heath CR7 7HU Tel: 020 3823 1220 Email: [email protected] Web: www.caringsupport.org.uk See our advert on page 40

Divinity Care Services 55 High Street, Thornton Heath, London CR7 8RW Tel: 020 8616 0080 • Email: [email protected] Web: www.divinitycareservices.co.uk

Here4You Domiciliary Care Agency Ltd 1 Holmesdale Road, Croydon CR0 2LR • Tel: 020 8240 6332 Email: [email protected] Web: www.here4youdomiciliarycare.co.uk See our advert on page 35

Home Instead Senior Care 67 Windmill Road, Croydon CR0 2XR Tel: 020 8404 4444 Email: [email protected] Web: www.homeinstead.co.uk/croydondulwich See our advert on page 37

36

I need...

someone to helpme at home

...someone to care

Alongside our provision of the highest quality,person-centred care for the elderly andvulnerable, SureCare (Croydon & Sutton) canoffer learning difficulties support, mental healthand complex needs care.

Whatever your homecare needs, talk to us...

020 3642 0300 or 0600w: surecare-croydonandsutton.com

Croydon and Sutton

37


Immaculate Healthcare Services Limited Croydon 2 Lansdowne Road, 241 Lansdowne Building, Croydon CR9 2ER Tel: 020 8665 1777 • Email: [email protected] Web: www.immaculatecare.org.uk

Mihomecare 2nd Floor, 797 London Road, Thornton Heath CR7 6AW Tel: 0333 1219401 Email: [email protected] Web: www.mihomecare.com

Options Care Limited 2D Heath Road, Thornton Heath CR7 8NE Tel: 020 3876 0232 Email: [email protected] Web: www.optionscare.org

Rhema Care Services Ltd 206 Morland Road, Croydon CR0 6NF Tel: 020 8655 2315 Web: www.rhemacareservicesltd.co.uk

Right at Home Croydon 347 Lower Addiscombe Road, Addiscombe, Croydon CR0 6RG Tel: 020 8656 6921 Email: [email protected] Web: www.rightathomeuk.com/croydon See our advert on page 39

Supreme Care Services Limited

43 South End, South Croydon, Croydon, Surrey CR0 1BF

Tel: 020 8253 4310 • Email: [email protected]

Web: www.supremecare.co.uk

38

Amethyst Home Care Ltd42 Rees Gardens

Croydon CR0 6HRWebsite: www.amethysthc.co.uk


Looking for home care in Croydon?With Amethyst Home Care in Croydon,you can arrange one-to-one personalisedcare for your loved one as a practicalalternative to care homes. Our friendly and experienced home careworkers will help with anything from thesmallest task to ensure delivery of thehighest quality home care.

FREEno-obligationassessment

Live-in carespecialists

Our local team of Caregivers provide:

Overall GOOD

Right at Home is one of the UK’s most trusted care companies.To find out how we can help care for you and your family, contact us

• Companionship• Meal preparation• Light housekeeping• Medication reminders• Sleeping or waking nights• Help with washing, dressing and

personal care• Transportation and errands• Post-operative support• Holiday and respite cover• Specialist dementia care• Managed live-in 24hour care as

an alternative to aCare Home

www.rightathomeuk.com/croydonEmail: [email protected]

Outstanding ★for being 'Responsive'

39


Sure Care (Croydon & Sutton) 22-24 Napier Road, Croydon CR2 6HG Tel: 020 3642 0300 Email: [email protected] Web: www.surecare-croydonandsutton.com See our advert on page 36

Top Carers Nursing Agency Ltd 415 Whitehorse Road, Thornton Heath, Surrey CR7 8SD Tel: 020 8683 3500 · Email: [email protected] Web: www.topcarers.com

VersaCare Ltd 2 Church Path, Coulsdon, Surrey CR5 1HA Tel: 0800 0087661 · Email: [email protected] Web: www.versacare.co.uk

40

0333 455 3574 [email protected]

PLEASE CALL FOR FREE ADVICE OR TO REQUEST AN ASSESSMENT

WWW.CERACARE.CO.UK

EXCEPTIONALHOME CARE

Personalised care services in your home, underpinned by award winning technology

Quality homecare with flexibility,independence and choice

Caring Support is a locally based cooperative (not for profitorganisation) regulated by the Care Quality Commission(CQC). We enable people with care needs to exercisechoice and retain their independence. The support they

receive helps them to remain in their home living safely withdignity, respect and peace of mind.

Call us today on 020 3823 1220To receive an application pack:

• Email [email protected]• Visit www.caringsupport.org.uk

To advertise on our websiteor in any of our range ofLondon Care Directories,please call Peter Devall on

020 8364 8428This Directory is also available to view on-line at:www.londoncaredirectories.co.ukYou can also view our range of other London Care Directories inthe same way.Group and individual Directory rates and discounts, along withdetails of special positions are available on request.

We publish care directories in the following boroughs:

Finding Care in London

Barnet,Croydon, Ealing, Enfield, Haringey, Hillingdon, Hounslow,Redbridge and Sutton

Email:[email protected]

Funeral PlansPeace of mind for you and your familyPre-planning your funeral right now can take away the financial and emotional burden from your

family at the moment when they are least able to cope with it. Sorting out the arrangements

while you’re still around means you’re sure to get the funeral you’d like and, more importantly,

your loved ones are spared the additional distress of organising it and paying for it.

● No age or health restrictions ● No hidden future costs ● Security of all funds● Plans tailored to your needs ● Available throughout Europe

F P AF U N E R A LPLANNINGAUTHORITYREGISTERED

Email: [email protected] www.rowlandbrothers.co.uk

Golden Leaves is a registered provider with the Funeral Planning Authority which monitors the marketing, financial and service provisions of the Plan providers it regulates

Croydon 020 8684 1667

Purley 020 8660 5547

Warlingham01883 623 067

New Addington 01689 842 046

Old Coulsdon 01737 555 202

For Funeral Planning made easy, call your nearest branch

To advertise on our website or in any of our range ofLondon Care Directories, please call Peter Devall on

020 8364 8428

This Directory is also available to view on-line at:www.londoncaredirectories.co.uk

You can also view our range of other London Care Directories in the same way.Group and individual Directory rates and discounts, along with details of specialpositions are available on request.

We publish care directories in the following boroughs: Barnet, Croydon, Ealing, Enfield, Haringey,Hillingdon, Hounslow, Redbridge and Sutton Finding Care in London


Welcome to Norbury Hall, a trulyunique residential care homespecialising in residential, dementia,respite and palliative care.

The beautifully restored Grade II listed 17thcentury building is set just outside andoverlooking six acres of landscaped parklandand provides a tranquil, peaceful environmentwhich our residents enjoy. Norbury Hall hasrecently been refurbished and enjoys theluxury of large well-appointed bedrooms withen-suite wet rooms which encourage ourresidents to stay independent for longer. Theethos at Norbury Hall is centred around ourResidents’ well-being; the key principles ofwhich are choice, dignity, privacy and respect.Our well trained staff are always respectful ofthese principles and aim to ensure that theyare adhered to, thus providing the very fineststandards of person centred care. EachResident at Norbury Hall has their own uniquepersonal care plan that specifies their careneeds, personal preferences and tastes.

Our Facilities • Weekly Doctor’s surgery,

also Dentists, Opticians,Physiotherapists, DistrictNurses, Chiropodists visiting

• Activity Co-ordinator’sprogramme includingentertainments, musictherapy & animal therapy

• Carer escort for community appointments • Weekly hair salon • Private gardens within Norbury Hall Park with

seating, bird bath and high rise flower bed’s

• Private car park andexcellent transport links

• 2 passenger lifts • Single en-suite and Grade

II listed double rooms withpark and garden views

• Comfortable lounges andseparate spacious diningrooms

• Wholesome, wellbalanced andhealthy foodoptions.

Tel: 020 8764 9164 • Fax: 020 8679 9636 • Email: [email protected] • Website: www.norburyhall.comNorbury Hall Park, 55 Craignish Avenue, Norbury, London SW16 4RW @NorburyHallResidentialCareHome

Choice, dignity, security and fulfilment. We pride ourselves on helping you live your life, your way.

Documents

CROYDON...Croydon Care Directory 2019 Your local guide to care homes, homecare agencies and care and support services in the Croydon borough area CROYDON HEATHERWOOD NURSING HOME LLOYD