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www.khbo.bewww.businet.org.uk Edinburgh 2011
Session 2
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Circle one of the numbers to indicate how you rate yourself between the two items.
Confident 1 2 3 4 ReservedPassive 1 2 3 4 AggressiveResponsive 1 2 3 4 Self-controlledEasy-going 1 2 3 4 DominantTake charge 1 2 3 4 Goes alongFormal 1 2 3 4 InformalDisciplined 1 2 3 4 SpontaneousCommunicate readily 1 2 3 4 ReservedAccepting 1 2 3 4 ChallengingUnorganized 1 2 3 4 OrganizedInitiate social contact 1 2 3 4 Lets others initiate
etc
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1. _____ 2. _____5. _____ 4. _____8. _____ 9. _____11.
_____ 12. _____
13.
_____ 16. _____
15.
_____ 23. _____
19.
_____ 26. _____
21.
_____
25.
_____
Sum A = _______ Sum B =________
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Sum A + 35 – Sum B = _____ divided by 16 = _____
Place an X on the following scale corresponding to the score above:
DOMINANT EASY-GOING
Idem for formal and informal communication
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Informal(people-oriented)
Formal(Task-oriented)
Easy-going
(Intro
vert)
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Map your own communication styles and compare with your team members
Several varieties of communication behaviours. These 8 styles are grouped into pairs, each of
which represents the end points of a continuum. Between each pair on the line, mark an X to
indicate your personal communication style. Use your interactions with people in the host
country as the basis for evaluation or ask a cultural informant.
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Direct communication Communication is done using explicit verbal statements and
represents exactly what the speaker means. There is very little ‘beating around the bush’ there.
Indirect communicationMeaning is communicated using indirect means such as suggestions,
body language, or pauses. This style often uses other people to resolve conflict instead of direct contact.
You ? Direct ----------------------------------------
Indirect
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Linear communication This style is similar to direct communication as it gets to the point
without going off on tangents. The communication progresses systematically along a straight line until the point is made. As such it is considered faster and more economical to the people who use it.
Circular communication In circular communication, the person rarely states the point
directly. Instead, a discussion proceeds in a roundabout way and incorporates many details until the point is reached. This way of communicating is similar to how stories are told
You ? Linear ----------------------------------------
Circular
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Detached communication In detached communication, issues are discussed with calmness
and objectivity. Emotion is kept at a minimum, and objectivity is preferred over subjectivity. People who use detached communication may feel that they are just being rational and fair.
Attached communicationThis communication style is characterised with a high level of
emotion and feeling. People communicating this way think that they are showing sincerity or personal concern for the topic and the person with whom they are interacting.
You ? Detached -------------------------------------
Attached
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Idea-oriented communication In this form of communication, disagreement with ideas is stated
directly, with the assumption that only the idea, not the person from whom the idea came, is being attacked. Phrases such as “no offence, but I don’t agree with you” or “agree to disagree” are indicative for this style.
Relationship-oriented communicationIn this communication style, disagreeing with an idea is viewed the
same as disagreeing with the person who originated it. Intellectual disagreement in particular is handled more subtly and indirectly. This communication style emphasises interpersonal harmony and strives to maintain the relationship between people.
You ?Ideas --------------------------------- Relationships
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How can you encourage people to listen to you while you are talking ?
How do you notice that your audience is no longer interested in what you are saying ?
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HearingUnderstandingJudging
Tips for being a good listener :Attention and focusFinish listening before speakingAsk questionsGive feedback (main ideas)
Watch the movie
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Workplace communication skills
Why woman don’t understand man…
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Look at the skills you and your team members listed for the profiler game.
Does the view that your team members have on you correspond to your own personal view on yourself?
What are the first impressions others have of you? Try to restrict it to positive impressions.
What can be improved and how on those first impressions?
What are the main charachteristics of your own communication style? Can you also identify your weaknesses?
How do your team members assess your communication style?
