CRMPresentation

8/8/2019 CRMPresentation

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OPEL TELECOM INC An ISO 9001-2008 Certified Company standing tall and strong in the market for the last 15 y ears inv ol v ed in designing, de v eloping and manufacturing of Telecom and Securit y systems and solutions, range of system support and application software.

Our software Products include

M AP Management A pplication Program.TNA Time and A ttendance program.

CRMP Customer Relation Management Program.ESP Emplo y ees Salar y Program.ESMS Bulk SMS program.

Note: W e also undertake custom made softwares.



CRM-Express is a fully Server based multi-user Customer Relationship Managementprogram for individuals and small to mediumbusinesses.

It is a complete solution for managing yourtime, contacts and communications withyour contacts.

It is fully network ready and allows anynumber of individuals to work on any numberof options simultaneously.



CRM: FEATURES AT A GLANCE

Address Book

For management of contacts and information related to contacts in groupwise manner

Calendar

For management of time and appointments.

Tasks

For Management of tasks .We can view various task, Tele Calls, Sent mails related to contacts byPeriod, date along with Complete History.We can see the task Detail, Company Name, Time Stamp,Persons name etc.

Email client

For Management of emails and allocation of emails to contacts also includes MASS mailing throughOutlook Express

WEB SMS /GSM SMS

For Management of SMS to contacts also includes MASS SMSs Meeting Planner

For scheduling meetings across the world

ALL THESE BACKEDUP BY A SMART REPORTING TOOL



CRM - EXPRESS



CRM

System Address Book My Schedulers

Mr/Mrs

Department

Division

Designation

Contact Groups

Settings Add/Edit/Delete

Contacts

Make a Call

Send Mail

Bulk Mail

Add/Show

Tasks

Calendar View

Day View TimeScale

Calendar Settings





You can also manage other

inf ormation related to the contact

like



In Operation Tab in contacts, we can

manage(Add/Edit /Delete) all the contact details.



While calling a contact you can view the

history of last discussions with the contact





Bulk mailing : Helps you send a particular mailer to a group of

contacts with no BCC list shown. So each receiver will get a

personalized mail hiding the other recipients.





VIEW THE TASKS OR NOTES WITH THE SMART DRAG

TOOLWe can see the task Detail, Company Name, Time Stamp, Persons name

etc.





It shows the Events & Appointments by Day , week

and Month.







In Adv. Options, we have the advanced controls to manage the Calendar.

Here we have the standard event editing options & Scrolling Possibilities



Reporting Tool : A drag type of reporting table format enables you toReporting Tool : A drag type of reporting table format enables you to

get reports header wise. Just drag any column header and you get aget reports header wise. Just drag any column header and you get a

report as per that headerreport as per that header



We can see the events by the header name also.

Just drag the header name to group that column.

In Below screenshot, we drag the TaskDate header to view the events

according to it.



DRAG TOOL, we drag the TaskType header to view the events

according to it.



IN BELOW SCREENSHOT, WE DRAG THE TIMESTAMP

HEADER TO VIEW THE EVENTS ACCORDING TO IT.





OPEL TELECOM INC

E23/24, VERTEX PLAZA,

MARKETYARD,

PUNE- 411037

Ph : 020-24264461 /5233.

www.opeltelecom.com

[email protected]

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CRMPresentation