CRM TECHNICAL ONLINE TRAINING

7/23/2019 CRM TECHNICAL ONLINE TRAINING

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Basics of SAP & CRM ABAP

SAP CRM Conceptual Overview:

Basic SAP GUI Navigation

Introduction to SAP CRM

CRM Functional Overview

MarketingSales

Service

Interaction Centre

Master Data

CRM Business Partner Master Data

CRM Product Master Data

Organization Model

IBASE

Transactional Data

Business Transaction

One Order Frame Work CRM Data Model

CRM ABAP Basics:

Business Transaction Programming

a. FMs for Reading Business Transactions

i. Tricks for finding the relevant FM

ii. Coding using the FM

b. FMs for Modifying the Business Transactions

i. Tricks for finding the relevant FM

ii. Coding using the FMc. FM for saving Business Transactions

Error/Message Handling

a. Message Logging FMs

b. Programming using Messaging FMs

i. Logging the messages

ii. Searching for messages

iii. Deleting the messages

Business Addin’s (BADIs) in CRM

a. Techniques for Finding Appropriate BADIb. Implementing a BADI (Involves BT Programming)

Actions

CRM Middleware Overview

BDOCS

Types of BDOCS (SBDOC and MBDOC)

Queue Monitoring

Monitoring the BDOCS

Middleware Debugging



SAP- CRM TECHNICAL - WebUI - Course Contents

CRM WebUI Overview:

SAP CRM UI Roadmap

Web Client User Interface

Overview of the User Interface

New UI Concept –

Screen Structure Navigation Area

Header Area

Work Area

Navigating in the User Interface

Personalizing the User Interface

Logging On to the CRM Web Client

Enhancing and Customizing the Navigation Bar:

Configuring the Navigation Bar

Navigation from the Navigation Bar

Creating New Transactions

Integration into the Navigation Bar Profile

Changing an Existing Transaction

Copying and Deleting Transactions

Practical Example: Navigation Bar

Creating and Assigning a Role Configuration Key

Deactivating a Work Center Page

Adding a Work Center Page

Enhancing and Customizing the Header Area:

Configuring the Header Area

Defining the Navigation Frame

Defining the Layout Components

Displaying the Central Search

Using the Working Context

Enhancing and Customizing the Work Area:

UI Configuration Tool

Calling the UI Configuration Tool Using Technical Information (F2 Key)

Structure of the UI Configuration Tool

Role-Based Customizing of the User Interface

General Field Customizing

Practical Example: Using the UI Configuration Tool

Customizing the Overview Page

Customizing the Search Page

Showing Input Fields in a View

Changing Field Labels in a View



Web Client UI Framework:

Basic Principles

BSP Programming Models

Web Client UI Framework

Tag Libraries

Web Client Component

Component Workbench

Component Structure Browser

UI Component Architecture :

View

View Controller

View Context

Event Handler

Plugs

View Layout (BSP Page

View Set

Window

Controller and Context

Component Controller

Custom Controller

Context Nodes and Attributes

Context Note Binding

Model Integration

Dependent Model Nodes

Navigation

Navigating with Navigational Links

Cross-Component Navigation

Component Interface

Interface View

Context

Events

UI Component Usage

Creating Configurable Views and Pages :

Form View

Table View

Buttons

One-Click Actions (OCAs)

Tree View

Search Pages

Overview Pages

Work Center Pages



Generic Interaction Layer – GENIL:

Benefits of the Generic Interaction Layer

GenIL Object Model

GenIL Components and Component Sets

GenIL Objects

Relationships between GenIL Objects

Tools for Displaying Object Models GenIL Model Browser

GenIL BOL Browser

Root Objects

Access Objects

Dependent Objects

Search Objects

Dynamic Search Objects

Search Result Objects

Business Object Layer — BOL :

BOL Core

BOL Entities

Working with Collections

Access Using Iterators

Filtering Collections

Sorting Collections

Searching for BOL Entities

Creating BOL Entities

Modifying BOL Entities

Deleting BOL Entities

Traversing via the Object Model

Locking BOL Entities

Accessing BOL Entities

Generating BOL Entities

Transaction Context

Messages from the APIs

Technical Developments in Component Workbench:

Changing Descriptions of a View

Changing Descriptions of a View

Making normal input fields as drop down boxes

Providing Value help for input fields

Enhancing Context nodes of a view with Value attributes as Well as Model Attributes

Reading once Context node data into another Context node

WebUI Component Enhancement Tools:

EEWB (Easy Enhancement Workbench)

AET (Application Enhancement Tool)

Design Layer

Documents

CRM TECHNICAL ONLINE TRAINING