Customer Relationship Management Process|

Our relationship with our customers is a top priority. The Department of Consumer and Regulatory Affairs' goal is to resolveyour inquiry within 3 business days from the day it is received. Below is the process we use on how we will meet your

demands. Through careful attention and deliberate follow up we will get you the answers you need in a timely manner.

2In Review

DCRA is researching your

inquiry to identify the

appropriate resolution.

3Resolved

DCRA has taken action.

4Closed

Your inquiry has been

fully addressed.

1Open

You will receive an

acknowledgment response

from DCRA within 24

hours. A case ID number

will be provided to track

the status of the complaint.

Submit yourinquiry to DCRA

Once your inquiry is

received by DCRA, the

process begins. The

process consists of four

stages. Throughout the

process, you will receive

email notifications as your

case progresses through

the stages.