CRM Business Content Reports Directory - SAP BW

SAP BW-CRM Business Content Reports DirectoryApplies to:

SAP BW 3.5 and SAP BI 7.0 Reporting Consultants.

Summary

This article provides an exhaustive list of all standard SAP BW reports delivered as part of BI content for CRM-BW. It

can be used in the projects during Project preparation and Blueprinting phase. BW Reporting Consultants can refer

this guide and map user’s business reporting requirements to the standard reports and leverage them in order to

prototype certain business scenarios.

Author(s): Rohit Garg and Rahul Mahajan

Company: Deloitte Consulting India Pvt. Ltd

Created on: 11 June 2012

Rahul Mahajan is currently working as an SAP-BI Consultant with Deloitte. He is working in BI space for past 5 years. He has a rich experience in Data Extraction, Enterprise Data Warehousing,Enterprise Reporting and Business Objects.

Rohit Garg is currently working as an SAP-BI Consultant with Deloitte. He is working in BI space for past 4.5 years.He has a rich experience in Data Extraction, Enterprise Data Warehousing,Enterprise Reporting and SAP-ABAP.

Business Scenario

At the time of Blueprinting workshops, BW Consultants can leverage this directory of standard content delivered CRM

reports. This handbook containing directory of reports can help consultants to map the user’s business requirement in

terms of BEx queries.

Introduction

The bottom line of this document lies in the fact that it acts as one stop place where BW Reporting Consultants can

look up and find all standard content delivered SAP BW CRM reports. All the reports have been categorized as per

their relevant functional areas in order to help consultants to map business requirement and provide users the

desirable reporting solution.

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Directory of Reports

Query Name Description

Financial Services Analyses

0CRMFSC01_Q0001 Contingent Liability Report

Grants Management for Grantor

0GTR_C04_Q0001 Grantor Claims: Current Overview

0GTR_C02_Q0001 Grantor Agreements: Current Overview

0GTR_C01_Q0001 Grantor Applications: Current Overview

0GTR_MC01_Q0001 Grantor Lifecyle: Current Overview

0GTR_GPMELM_Q0001 Master Data: Grantor Program

0CRM_CMGL_Q0101 Cases per Business Partner

Partner and Channel Analytics

0CHM_C01_Q0002 Channel Partner Customer Base

0CHM_C01_Q0001 Channel Manager Partner Base

0CSALMC02_Q0103 Channel Mgt. : Sales Pipeline Analysis

0CSALMC02_Q0102 Channel Mgt.: Quotation Funnel Analysis

0CRM_C04_Q0100

Channel Mgt.: Opportunities (Status: Open/In

Progress

0CSALMC02_Q0101 Channel Mgt.: Opportunity Funnel Analysis

0CSALMC02_ Q0100 Channel Mgt. : Lead Funnel Analysis

0CRM_C04_Q0101 Channel Mgt.: Expected Sales volume

0CSAL_C01_Q0103 Channel Mgt.: Closed Activities

0CSALMC01_Q0100

Channel Mgt.: Activities, Opportunities, and Sales

Orders by Country

0CSAL_C01_Q0100 Channel Mgt.: Activity History

Rebate Processing Analyses

0RDLI_Q0001 Rebate Due List: Item Data per Agreement Item

0RDLP_Q0001

Rebate Due List: Cumulation Period Data per

Agreement Item

Disbursement of Budget to Invoice Line Items

0SD_MC01_Q0003 Condition Rate Deviation (Sales Order and Billing

Document)

0SD_MC01_Q0002 Condition Amount (Billing Document)

0SD_MC01_Q0001 Condition Amount (Sales Order)

0SD_C15_Q0001 Condition Amount By Customer

0SD_C04_Q0004 Average Delivery Processing Times

0SD_C03_Q007 Billing Documents

0SD_C03_Q006 Deliveries

0SD_C04_Q0002 Delivery Delays per Sales Area

0SD_C04_Q0001 Delivery Delays per Sold-to Party

0SD_C01_Q026 Distribution Channel Analysis

0SD_C03_Q011 Faultless Sales Order Processing

0SD_C03_Q008 Fulfillment Rates

0SD_C03_Q0014 Fulfillment Rates: Values

0SD_C05_Q0003 General Quotation Information at Sales Area Level

0SD_C05_Q0001 General Quotation Information per Customer

0SD_C01_Q024 Incoming Orders Analysis

0SD_C01_Q011 Incoming Orders per Calendar Year and Month

0SD_C03_Q004 Incoming Orders per Customer

0SD_C04_Q0003 Incorrect Delivery Quantities

0SD_C02_Q0002 Monthly Deliveries

0SD_C01_Q0002 Monthly Incoming Orders and Revenue

0SD_C14_Q0001 Open Order Quantity for Last Week

0SD_C03_Q010 Order, Delivery and Sales Quantities

0SD_C01_Q021 Product Analysis

0SD_C03_Q005 Proportion of Credit Memos to Billing Documents

0SD_C01_Q012 Proportion of Credit Memos to Sales Volume

0SD_C03_Q003 Proportion of Returns to Incoming Orders

0SD_C01_Q022 Product Profitability Analysis

0SD_C01_Q010 Returns per Customer

0SD_C01_Q0003 Quantity and Value of Returns

0SD_C05_Q0006 Quotation Success Rate per Sales Area

0SD_C05_Q0004 Quotation Success Rate per Customer

0SD_C05_Q0005 Quotation Tracking per Customer

0SD_C05_Q0002 Quotation Tracking per Sales Area

0SD_C01_Q025 Sales/Cost Analysis

0SD_C01_Q0001 Sales Figures Comparison

0SD_C03_Q009 Sales Values

0SD_C01_Q013 Sales Volume

0SD_C12_Q0001 Service Level - Item Level

0SD_C12_Q0005 Service Level - Item Level (in six months)

0SD_C01_Q023 Top Customers

0SD_C02_Q0001 Weekly Deliveries (SD)

0SD_C12_Q0006 Delivery Performance

0SD_C12_Q0007 Material Availability Analytics — Stocks

0SD_C11_Q0005 Delivery Performance — Sales Data

0SD_C14_Q0003 Material Availability Analytics — Backorders

0SD_C03_Q0003 / 0SD_MP02_Q0001 Warehouse Workload - Inbound Deliveries

E-Analytics

0WEB_C01_Q0001 Number of Hits

0WEB_C01_Q0002 Technical Status of the Web Site

0WEB_C01_Q0003 User Data

0WEB_C01_Q0004 Clickstream

0WEB_C01_Q0005 Dwell Time

0WEB_C01_Q0101 Top 10 External Referrers

0WEB_C01_Q0102 Visits, Page Impressions, Hits

0WEB_C01_Q0103 Error Status

0WEB_C01_Q0104 Volumes of Downloaded Data

0WEB_C01_Q0105 Loading Time for Pages

Sales Analyses

Sales Planning Analysis

0SAL_DS01_Q0005 Activities by Category

0CSAL_C02_Q0007 Alerts for Contribution Margin Scheme

0CSAL_C02_Q0006 Alerts for Plan/Actual Variance

0CRM_C04_Q0020 OpportunityPipeline

0CRM_OPPH_Q0001 OpportunityPlan

0CRM_OPPH_Q0002 OpportunityPlan (for Alerts)

0CSAL_C02_Q002 Plan/Actual Completion (YTD/YTG

0CSAL_C02_Q0001 Plan/Actual Comparison

0CSAL_C02_Q0003 Plan/Actual Comparison with Hierarchies

0CSAL_C02_Q001 Plan/Actual Comparison with Variances

0CSAL_C02_Q0004 Plan/Actual Contribution Margin Scheme

0CSAL_C02_Q0012 Plan/Actual Monitor of Sales and Opportunity Plan

0CSALMC02_Q010 Sales Pipeline

0CSAL_C02_Q0005 Status Monitor

0CSAL_C12_Q001 Total Funnel

Sales Analyses

Activity Analysis


0CSAL_C01_Q0004 Active/Passive Analysis

0CSAL_C01_Q0023 Activities/Items per Activity Partner

0SAL_DS01_Q0002

Activities per Category (Employee Responsible,

Document Level)

0CSAL_DS01_Q004 Activity Details

SAL_C01_Q0016 Activity History

0CSAL_C01_Q0021 Activity Partner with Open Activities

0SAL_DS01_Q0003

Activity Partners w/ Open Activities (Employee

Resp, Doc. Level)

0CSAL_C12_Q002 Completed Activities

0SAL_DS01_Q001 Date of Last Activity

0SAL_DS01_Q0010 Date of Next Activity

0CSAL_C01_Q0005 Distribution of Activities per Organizational Unit

0CSAL_C01_Q0003 Intensity of Customer Care (Activity Partner)

0CRM_C01_Q0018

Intensity of Customer Care by Employee (Sales

Manager Portal)

0CSAL_C01_Q0019

Intensity of Customer Care by Partner (Sales

Manager Portal)

0CSAL_C01_Q0001 Intensity of Customer Care (Employee)

0CSAL_C01_Q0002 Intensity of Customer Care (Owner)

0SAL_C01_Q0009 Last 20 Closed Activities

0CSAL_C01_Q0013 My Team's Planned Activities

0CSAL_C01_Q0020 Number of Activities per Category

0CRM_C08_Q0002 Number of Samples Distributed in Current Year

0CRM_C08_Q0003 Number of Samples per Batch and Contact Person

0CRM_C01_Q0017 Planned Activities

0CRM_C08_Q0001 Pre-Sales Investment in Activity Partner

0CSAL_C01_Q0022 Previous Months’ Sales Activities

0CSAL_C01_Q0006 Success/Failure Analysis

0CSAL_C01_Q0015 Success/Failure Analysis (Sales Manager Portal)

0CSAL_C01_Q0024

Activities (One Order and Interaction Objects) per

Campaign

Sales Analyses

OpportunityAnalysis

0CRM_C04_Q018 Competitors in Current Opportunities

0CRM_C04_Q007 Completed Opportunities According to Status

0CRM_C04_Q012

Completed Opportunities Acc. to Status (Sales

Manager Portal)

0CRM_C04_Q008 Expected Product Value

0CRM_C04_Q015 Expected Sales Volume per Product

0CRM_C04_Q017 My Strongest Competitors

0CRM_C04_Q0001 Query of Opportunity

0CRM_OPPI_Q001 Opportunity Item Details

0CRM_OPMO_Q0001 Opportunity Monitor

0CSALMC04_Q001 Opportunity Monitor Timeline Analysis

0CRM_C04_Q0020 OpportunityPipeline

0CRM_C04_Q003 Pipeline Analysis per Phase

0CRM_C04_Q011 Pipeline Analysis per Phase (Sales Manager Portal)

0CRM_C04_Q004 Pipeline Analysis per Region

0CRM_C04_Q002 Sales Volume Forecast

0CRM_C04_Q014 Sales Volume Forecast (Sales Manager Portal)

0CRM_C04_Q005 Targeting Based on Competitors

0CRM_C04_Q006 Targeting Based on Lost Opportunities

0CRM_C04_Q013 Top Five Opportunities

RM_C04_Q013_1

Top Five Opportunities (Business Transaction

Number)

0CRM_C04_Q001 Win/Loss Analysis

0CRM_C04_Q015 Win/Loss Analysis According to Product

0CRM_C04_Q010 Win/Loss Analysis (Sales Manager Portal

Sales Analyses

Sales Quotations and Orders Analysis

Sales Orders

0CSALMC03_Q0006 Query of Sales Order

0CSAL_C03_Q0001 Incoming Sales Orders

0CSAL_C03_Q0003 Incoming Orders (Last 12 Months)

0CSAL_C03_Q0005 Sales: Incoming Orders per Month

0CSAL_C03_Q0002 Open Sales Orders

0CRM_SALO_Q002 Items in Backorder Processing

0CSAL_C03_Q009 Incoming Orders per Product

0CSAL_C03_Q008 Best-Selling Products

0CSAL_C03_Q0011 Billed Sales Orders (Last 12 Months) per Territory

0CRM_SALO_Q0003

Billed Sales Orders per Territory and Transaction

Number

Sales Analyses


Sales Quotations

0CSAL_C05_Q0001 Sales: General Quotation Information

0CSAL_C05_Q0003 Sales: Quotation Success Rate

0CSAL_C05_Q0002 Sales: Quotation Tracking

0CSAL_C05_Q0004 Sales: Open Quotations per Region

0CSAL_C05_Q0005 Sales: Top Five Sold-To Parties (Quotations)

0CRM_QUTO_Q0001 Top Five Quotations

0CRM_QUTO_Q0001_1

Top Five Quotations (Business Transaction

Number)

0CRM_QUTO_Q0002 Quotation Details

Sales Analyses


Channel Management

(0CSAL_C02_Q0008)

Plan/Actual Comparison (YTD): Product Hierarchy,

Business Partner

(0CSAL_C03_Q0007)

Incoming Orders from Last Month (Open and

Completed) - Top 3

(0CSAL_C03_Q0008) Incoming Orders from Last Month - Details

(0CSAL_C03_Q0010)

Incoming Orders (Open and Completed) with Sold-

to Party Variable

(0CSAL_C04_Q0010) Open Sales Contracts: Comparison of Contract

Quantity and Value

0CSAL_C05_Q0100 Channel Mgmt.: General Quotation Information

0CSAL_C03_Q0007

Channel Mgmt.: Last Month’s Incoming Orders

(Open+Cmpltd)–Top 3

0CSAL_C03_Q0009 Channel Management: Sales Orders (MTB) (TS)

0CSAL_C02_Q0108

Channel Mgmt.: Plan/Actual Comparison (Order-

on-Behalf) YTD

0CSAL_C05_Q0101 Channel Mgmt.: Quotation History

0CSAL_C05_Q0102 Channel Mgmt.: Quotation Top-n Products

0CSAL_C03_Q0100

Channel Mgmt.: Sales Statistics (Hosted Order

Management)

0CSAL_C03_Q0008

Channel Mgt.: Incoming Orders(Open+Completed)

with Reseller ID

0CSAL_C03_Q0010

Channel Mgt:Order Entry(Open/Compl.) With

Variable Sold-To-Party

0CSAL_C02_Q0009

Channel Mgt:Plannd/Act. Comparison(MTD) Prod.

Hier., Bus.Partner

0CSAL_C02_Q0008

Channel Mgt:Plannd/Act. Comparison(YTD) Prod.

Hier., Bus.Partner

Marketing Analyses

Marketing and Campaign Analysis

0CRM_MC06_Q3010 Top 10 Campaigns by Number of Leads

0CRM_MC06_Q3011 Year to Date Marketing Pipeline

0CRM_MC06_Q3012 Marketing Contribution to Pipeline

0CRM_MC06_Q3013 Campaign Key Performance Indicators

0CRM_MC06_Q3014 Campaign Financial and Response Performance

0CRM_MC06_Q3015

Last Year Campaigns Revenue to Pipeline

Revenue

0CRM_MC06_Q3016 Campaign Performance Over Time

0CRM_MC06_Q3017 Campaign Key Metrics

0CRM_MC06_Q3053 Opportunity Discontinuation Reason

0CRM_MC06_Q3058 All Campaigns

0CRM_MC06_Q3080 Historical Campaign Analysis

Marketing Analyses

External List Analysis

0ELM_IS01_Q7001 Quality of Address List

0MKTG_MC1_Q7001 Sales Success Address List

Marketing Analyses

Lead Analysis

0MKTG_C01_Q7001 Won/Lost Leads

0MKTG_C01_Q7002 Lead Origin

0MKTGMP02_Q3031 Top 10 Leads

0CRM_0MKTG_C01_Q3051 Leads per Qualification Level and Priority

0CRM_0MKTG_C01_Q3052 Lead Conversion Rate

0CRM_0MKTG_C01_Q3053 Lead Qualification Time

0CRM_0MKTG_C01_Q3054 Top 5 Leads

0CRM_MC06_Q3052 Leads by Qualification

0CRM_MC06_Q3054 Lead Rejection Reason

0CRM_MC06_Q3055 Cost per Lead Won

0CRM_MC06_Q3061 Lead Aging by Status

0CRM_MC06_Q3062 Leads by Sales Organization

0CRM_MC06_Q3063 Top 10 Leads by Revenue

0CRM_MC06_Q3064 Top 10 Lead Owners

0CRM_0MKTG_C01_Q3055 Employee List

0MKTG_C01_Q0001 Lead Management: Channel Analysis

0MKTG_C01_Q0002 Lead Management: Efficiency Reporting

0MKTG_C01_Q0004 Lead Management: History Reporting

0MKTG_C01_Q0005 Lead Management: Lost Leads

0MKTG_C01_Q0003 Lead Management: Qualification Level

0MKTG_C01_Q0102 Channel Mgmt.: Lead History

0MKTG_C01_Q0101 Channel Mgmt.: Top-n Lost Leads (Current Year)

0MKTG_C01_Q0100 Channel Mgmt.: Won Leads (Current Year)

Marketing Analyses

Market Exploration

Dun & Bradstreet External Market Data

D&B Marketing Universe for SAP BW

0DB_MC01_Q0001 D&B Marketing Analysis

0DB_MC01_Q0005 D&B GIS Penetration Analysis

0DB_MC01_Q0003 D&B Customer (%) vs. Norm (%)

0DB_MC01_Q0004 0DB_MC01_Q0004

0DB_MC01_Q0009 D&B Historical View

0DB_MC01_Q0015 D&B Historical View (Overview Loaded Data)

0DB_MC01_Q0002 D&B Marketing Details - All Businesses

0DB_MC01_Q0010 D&B Marketing Details - Customers

0DB_MC01_Q0011 D&B Marketing Details - Prospects

0DB_MC01_Q0007 D&B Tactical Data

0DB_MC01_Q0012 D&B Family Tree Analysis

Product Analyses

Cross-Selling

0CRM_CXS_Q0001 CRM Cross-Selling Analysis

0QM_CXS_Q0001 Cross-Selling Analysis

0CRM_CXS_Q0002 Source for CRM Cross-Selling Analysis

0DM_CXS_Q0002 Source for Cross-Selling Analysis

Product Analyses

Competitor Analysis

0CRM_PRCU_Q0002 Top Ten Listed Competitor Products

0CCP_IS01_Q0001 Customer Competitor Products

Customer Analyses

Fact Sheet Analysis

0CRM_FSC1_Q0002 Account Revenue

0CRM_FSC1_Q0001 Customer Service

0CRM_SOLDTO_Q0001 CRM Attributes (Fact Sheet)

0CSALMC02_Q009 Sales Pipeline for Fact Sheet

0CSRVMC01_Q0101 Service Overview

0CSAL_C07_Q0107 Expiring Service Contract Items

0CRM_ICWY_Q0101 Expiring Warranties

Customer Analyses

0BP_C00_Q0004 Queries for Business Partner Billing Data

0BP_C00_Q0006 Queries for Business Partner Sales Data

0BP_C00_Q0005 Queries for Business Partner Shipping Data

Customer Analyses

Queries for Migration Analysis

0CRMAIS01_Q0001 CRM ABC Migration analysis

0DMACIS01_Q0001 Comparison of ABC Classification and Clustering

0CRATIS01_Q0001

Comparison of CRM ABC Classification and CRM

Decision Tree

0DMAMC01_Q0004

Deviation of ABC Classification from Decision Tree

analysis

0CRMCIS01_Q0001 CRM Clustering Migration analysis

0DMCIS01_Q0001 Clustering Migration analysis

0CRCTIS01_Q0001

Comparison of CRM Clustering and CRM Decision

Tree

0DMCTIS01_Q0001 Comparison of Clustering and Decision Tree

0CRMTIS01_Q0001 CRM Decision Tree Migration analysis

0DMTIS01_Q0001 Decision Tree Migration analysis

Customer Analyses

Queries for Deviation Analysis

0CRMAMC01_Q0001

CRM ABC Deviation analysis relative to second

ABC Classification

RMAMC01_Q0002

CRM ABC Deviation analysis relative to first ABC

Classification

0DMAMC01_Q0001

ABC Deviation analysis relative to second ABC

Classification

0DMAMC01_Q0002

ABC Deviation analysis relative to first ABC

Classification

0CRMAMC01_Q0003

Deviation of CRM ABC Classification from CRM

Clustering analysis

0CRMCMC01_Q0003

Deviation of CRM Clustering analysis from CRM

ABC Classification

0DMAMC01_Q0003

Deviation of ABC Classification from Clustering

analysis

0DMCMC01_Q0003

Deviation of Clustering analysis from ABC

Classification

0CRMAMC01_Q0004

Deviation of CRM ABC Classification from CRM

Decision Tree analysis

0CRMTMC01_Q0003

Deviation of CRM Decision Tree analysis from CRM

ABC Classification

0DMAMC01_Q0004

Deviation of ABC Classification from Decision Tree

analysis

0DMTMC01_Q0003

Deviation of Decision Tree analysis from ABC

Classification

0CRMCMC01_Q0001

CRM Clustering Deviation analysis rel to 2nd

Clustering analysis

0CRMCMC01_Q0002

CRM Clustering Deviation analysis relative to first

Clustering

0DMCMC01_Q0001

Clustering Deviation analysis relative to second

Clustering

0DMCMC01_Q0002

Clustering Deviation analysis relative to first

Clustering analysis

0CRMCMC01_Q0004

Deviation of CRM Clustering analysis from CRM

Decision Tree

0CRMTMC01_Q0004

Deviation of CRM Decision Tree analysis from CRM

Clustering

0DMCMC01_Q0004

Deviation of Clustering analysis from Decision

Tree analysis

0DMTMC01_Q0004

Deviation of Decision Tree analysis from

Clustering analysis

0CRMTMC01_Q0001 CRM Decision Tree Deviation analysis rel to 2nd

DT analysis

0CRMTMC01_Q0002

CRM Decision Tree Deviation analysis rel to 1st DT

analysis

0DMTMC01_Q0001

Decision Tree Deviation analysis relative to

second DT analysis

0DMTMC01_Q0002

Decision Tree Deviation analysis relative to first

DT analysis

Customer Analyses

Prequeries for Deviation Analysis

0CRMAMC01_Q0005 CRM ABC analysis BPs in 2nd analysis

0CRMAMC01_Q0006 CRM ABC analysis BPs in 1st analysis

0CRMCMC01_Q0005 CRM Clustering analysis BPs in 2nd analysis

0CRMCMC01_Q0006 CRM Clustering analysis BPs in 1st analysis

0CRMTMC01_Q0005 CRM Decision Tree analysis BPs in 2nd analysis

0CRMTMC01_Q0006 CRM Decision Tree analysis BPs in 1st analysis

0DMAMC01_Q0005 ABC analysis BPs in 2nd analysis

0DMAMC01_Q0006 ABC analysis BPs in 1st analysis

0DMCMC01_Q0005 Clustering analysis BPs in 2nd analysis

0DMCMC01_Q0006 Clustering analysis BPs in 1st analysis

0DMTMC01_Q0005 Decision Tree analysis BPs in 2nd analysis

0DMTMC01_Q0006 Decision Tree analysis BPs in 1st analysis

Customer Analyses

0CRM_OLVM_Q0001 CRM CLTV Models

0CRM_OLVM_Q0002 CRM Sales: CLTV Models

0CRM_OLVF_Q0001 CRM CLTV Predictions

Cross-Application Performance Analyses

Queries for Cross-Application Performance Analyses

Activities, Opportunities and Sales


0CSALMC01_Q010

Sales, Activities & Opportunities: Processing

Time/Sales Volumes

0CSALMC01_Q001 Sales, Activities & Opportunities; Number and

Volumes



Orders, Contracts and Complaints

0CSALMC03_Q0004 Yesterday's Incoming Orders

0CSALMC03_Q0003 Incoming Orders

0CSALMC03_Q0005

Incoming Orders (Returns, Credit and Debit

Memos)

0CSALMC03_Q001 Open Orders and Contracts

0CSALMC02_Q0005 Incoming Orders Returns (Inc. Credit Memos)

0CSALMC02_Q0006 Order Cancellation



Sales Funnel and Pipeline

0CSALMC02_Q0008 Campaign Funnel Analysis

0CSALMC02_Q001 Lead Funnel Analysis

0CSALMC02_Q005 OpportunityFunnel Analysis

0CSALMC02_Q007 Quotation Funnel Analysis

0CSALMC02_Q010 Sales Pipeline

0CSALMC02_Q002 Sales Pipeline Analysis

0CSALM_C02_Q0001 Sales Pipeline: Incoming Orders

0CSALMC02_Q003 Sales Pipeline: Forecast Reliability

Interaction Channel Analyses

Help Desk Analytics

0CSRV_C01_Q0202 Service Ticket Overview

0CSRV_C01_Q0201 Open Service Tickets

0CSRV_T01_Q0001 Open Service Ticket History

0CSRV_C01_Q0203 Average Lead Time


E-Mail Response Management System Analytics

0CRM_ER11_Q0001 E-Mail Response Management System Statistics


Interactive Scripting Evaluation

0CRM_CIC1_Q0001 IC: Interactive Scripting Evaluation (IC WinClient)

0CRM_ISE2_Q0001 IC: Interactive Scripting Evaluation (IC WebClient)


Interaction Statistics

0CRM_CTI_QABRT1 IC: Abandonment Rate

0CRM_CTI1_QCHAT_ABRT Abandonment Rate for Chat

0CRM_CTI1_QPUSH_REJ Number of Rejected Items for Push

0CRM_CTI1_QDRAB1 IC: Average Time to Abandonment

0CRM_CTI2_QASA1 IC: Average Speed of Answer

0CRM_CTI_QASA1 IC: Average Speed of Answer (in Time Intervals)

0CRM_CTI1_QCHAT_ASA Average Speed of Answer for Chat

0CRM_CTI1_QPUSH_ASA Average Speed of Answer for Push

0CRM_CTI2_QHDTM1 IC: Average Handling Times

0CRM_CTI_QHDTM1 IC: Average Handling Times (in Time Intervals)

0CRM_CTI1_QCHAT_AHT Average Handling Time for Chat

0CRM_CTI1_QPUSH_AHT Average Handling Time for Push

0CRM_CTI2_QSL01 IC: Service Level

0CRM_CTI_QSL01 IC: Service Level (in Time Intervals)

0CRM_CTI1_QCHAT_SL Service Level for Chat

0CRM_CTI2_QPUSH_SL Service Level for Push

0CRM_CTI2_QVOL1 IC: Connection Volume

0CRM_CTI1_QCVOL IC: Connection Volume (in Time Intervals)

0CRM_CTI1_QCHAT_VOL Volume of Chat Connections

0CRM_CTI2_QTRF01 IC: Transfers

0CRM_CTI1_QTRF01 IC: Transfers (in Time Intervals)

0CRM_CTI2_QPUSH_TRF Number of Transfers for Push

0CRM_CTI1_Q001 Interaction Statistics in Time Intervals (General)


Collections Management

0FC_MP25_Q0001 Interaction and Work Items (Outbound)

0CIC_MP45_Q0001 Interaction and Event (Inbound)


Real-Time Offer Management Analytics

CRM IC Real-Time Offer Management

0CRM_IC_RTOM_DS01_Q001 Real-Time Offer Management Agent Performance

0CRM_IC_RTOM_DS01_Q003

Real-Time Offer Management Agent Performance

on Specific Offers


Real-Time Offer Management Agent Performance

Trend

0CRM_IC_RTOM_DS01_Q002 Real-Time Offer Management Offer Performance


Real-Time Offer Management Offer Performance

Trend


Real-Time Offer Management Comparison of Offer

Performance


Real-Time Offer Management Customer

Transactions


Real-Time Offer Management Predictor Changes

Over Time

0CRM_IC_RTOM_DS01_Q009 RTOM Query Max

0CRM_IC_RTOM_DS01_Q009_V012 Trend Analysis (Weekly)

0CRM_IC_RTOM_DS01_Q009_V013 Trend Analysis (Monthly)

0CRM_IC_RTOM_DS01_Q009_V014 Offer Performance Graph

0CRM_IC_RTOM_DS01_Q009_V015 Agent Performance Graph

0CRM_IC_RTOM_DS01_Q010 Agent Performance Graph

0CRM_IC_RTOM_DS01_Q010_V001 Agent Performance (Last Day)

0CRM_IC_RTOM_DS01_Q010_V002 Agent Performance on RTOM Offer (Last Day)

0CRM_IC_RTOM_DS01_Q010_V003 Offer Performance (Last Day)

0CRM_IC_RTOM_DS01_Q010_V004 Offer Performance by Recipient Profiles (Last Day)

0CRM_IC_RTOM_DS01_Q011 RTOM Query Last 7 Days

0CRM_IC_RTOM_DS01_Q011_V001 Agent Performance (Last 7 Days)

0CRM_IC_RTOM_DS01_Q011_V002 Agent Performance on RTOM Offer (Last 7 Days)

0CRM_IC_RTOM_DS01_Q011_V003 Offer Performance (Last 7 Days)

0CRM_IC_RTOM_DS01_Q011_V004

Offer Performance by Recipient Profiles (Last 7

Days)

0CRM_IC_RTOM_DS01_Q011_V005 Trend Analysis (Last 7 Days)

0CRM_IC_RTOM_DS01_Q012 Customer Transaction

0CRM_IC_RTOM_DS02_Q009 Predictor Change


Partner and Channel Analytics

0CSAL_C01_Q0100 Channel Mgt.: Activity History

0CSALMC01_Q0100

Channel Mgt.: Activities, Opportunities, and Sales

Orders by Country

0CSAL_C01_Q0103

0CRM_C04_Q0101 Channel Mgt.: Expected Sales volumec

0CSALMC02_ Q0100 Channel Mgt. : Lead Funnel Analysis

0CSALMC02_Q0101 Channel Mgt.: Opportunity Funnel Analysis

0CRM_C04_Q0100

Channel Mgt.: Opportunities (Status: Open/In

Progress)

0CSALMC02_Q0102 Channel Mgt.: Quotation Funnel Analysis

0CSALMC02_Q0103 Channel Mgt. : Sales Pipeline Analysis

0CHM_C01_Q0001 Channel Manager Partner Base

0CHM_C01_Q0002 Channel Partner Customer Base

Service Analyses

Planned Services Analysis

0CRM_FOCS_Q0001 Resource Requirements and Service Volume

0CRM_FOCS_Q0002

Resource Requirements and Service Volume

(Order Level)

0CRM_FOCS_Q0003 Comparison of Service Plan Simulations

0CRM_FOID_Q0001 Determine ID of Last Service Plan Simulation

Service Analyses

Service Contract and Quotation Analysis

0CSAL_C07_Q0101 Highest-Revenue Products in Service Contracts

0CSAL_C07_Q0102 Top-Selling Products in Service Contracts

0CSAL_C07_Q0103 Profit per Product in Service Contracts

0CSAL_C07_Q0104 Profit-Sales Ratio per Product in Service Contracts

0CSAL_C07_Q0105 Variance Analysis per Product in Service Contracts

0CSAL_C07_Q0201 Product Analysis in Service Contracts

0CSRVMC03_Q0101 Changes in Processing Volumes

0CSAL_C07_Q0106 Remaining Term of Service Contracts

0CRM_PRLI_Q0101 Top-Selling Products in Product Lists

0CRM_SCOL_Q0101

Number of Service Contracts per Installed Base

Category

0CSRVMC06_Q0101 Installed Bases Without a Valid Service Contract

0CSAL_C07_Q0107 Expiring Service Contract Items

0CSRV_C02_Q0101 Profitability of Service Contracts

Service Analyses

Warranty Analysis

0CRM_ICWY_Q0101 Expiring Warranties

0CRM_IOW1_Q0101 Warranty Usage List

0CRM_IOW1_Q0102 Warranty Expiration Analysis

0CRM_PRI_Q0108 Warranty Entitlement Analysis

0CRM_CODT_Q0102 Warranty Costs Analysis

Service Analyses

Service Order and Quotation Analysis

0CSRV_C01_Q0101 Average Order Volumes

0CSRV_C01_Q0102 Rate of Order Completion

0CSRV_C01_Q0103 0CSRV_C01_Q0103

0CRM_PRI_Q0101 Delayed Services with Requested-By Date

0CRM_PRI_Q0102 Services on Schedule with Requested-By Date

0CRM_PRI_Q0103 Delayed Services with Service Level Agreement

Date

0CRM_PRI_Q0104

Services on Schedule with Service Level

Agreement Date

0CRM_PRI_Q0105 Delayed Services: Order Value

0CRM_PRI_Q0106 Planning Accuracy

0CRM_PRI_Q0201 Service Compliance


0CSRVMC04_Q0101 Complaint Ratio by Product

0CSRV_C01_Q0104 Analysis of Incoming Channels for Service Orders

0CRM_PRI_Q0107 Accounting Indicator Analysis

0CRM_QTIC_Q0101 Service Order Quotation Success Analysis

0CRM_QTIC_Q0102 Service Order Quotation Rejection Analysis

0CRM_QTIC_Q0103 Service Order Quotation Expiration Analysis

0CRM_QTIC_Q0104

Service Order Quotation Expected Revenue

Analysis

Service Analyses

Cost and Revenue Analysis

0CRM_CODT_Q0101 Material Costs and Labor Costs

0CSRVMC05_Q0101 Changes in Overall Controlling

0CSRVMC05_Q0102 Highest-Revenue Sold-To Parties

0CSRVMC05_Q0103 Profit per Sold-To Party

0CSRVMC05_Q0104 Profit-Sales Ratio per Sold-To Party

0CSRVMC02_Q0106 Variance Analysis per Product

0CSRVMC05_Q0201 Sold-To Party Analysis

0CSRVMC02_Q0101 Changes in Business Volumes

0CSRVMC02_Q0102 Highest-Revenue Products

0CSRVMC02_Q0103 Top-Selling Products

0CSRVMC02_Q0104 Profit per Product

0CSRVMC02_Q0105 Profit-Sales Ratio per Product

0CSRVMC05_Q0105 Variance Analysis per Sold-To Party

0CSRVMC02_Q0201 Product Analysis

0CSRVMC01_Q0101 Service Overview

0CSRVMC02_Q0107 Share of Revenue of Products

Service Analyses

Complaints and Returns Analysis

0CSAL_C09_Q0101 Number of Service Complaints

0CSRVMC04_Q0101 Complaint Ratio by Product


Service Analyses

Case Management Analysis

0CRM_CMG2_Q0102 Controlling Analysis for Cases

0CRM_CASE_Q0101 Case Workload Analysis

0CRM_CASE_Q0102 Analysis of Sensitive Cases

0CRM_CASE_Q0103 Planned Date of Case Closure

0CRM_CMGL_Q0101

Case Relationship Analysis for Linked Business

Partner

0CRM_CMGL_Q0102 Case Relationship Analysis for Linked Products

0CRM_CMG1_Q0101 Case Escalation Analysis

0CRM_CMG2_Q0101 Status Overview for Documents in Cases

Service Analyses

IT Service Management Analytics

0SRQ_C10_Q0002 Reported Service Request

0SRQ_C11_Q0001 Reported Problems

0CSRVMC05_Q0001 Reported Requests for Change

0CSRVMC05_Q0001 Reported Requests for Change

0CSRVMC05_Q0002 SLA Compliance of Requests for Change

0CSRVMC05_Q0003 Closure Rate for Requests for Change

0CSRVMC05_Q0004

Number and Percentage of Approved Requests for

Change

0CSRVMC05_Q0005

Objects with Highest Number of Requests for

Change

0CSRVMC05_Q0006

IBases with Highest Number of Requests for

Change

0CSRVMC05_Q1001 RFC Priority Total

0CSRVMC05_Q1002 RFC Priority Individual

0CSRVMC05_Q1003 RFC Category by Subject

0CSRVMC05_Q1004 RFC Category by Reason

0CSRVMC05_Q1005 RFC IBase Top 5

0CSRVMC05_Q1006 RFC Object Top 5

0CSRVMC05_Q1007 RFC Ref. Product Top 5

0CSRVMC05_Q1009 RFC Service Org. Top 5

0CSRVMC05_Q1010 RFC Service Team Top 5

0CSRVMC05_Q1011 RFC Sold-To Party Top 5

0CSRVMC05_Q1012 RFC Duration

0CSRVMC05_Q1013 RFC Sales Org. Top 5

0SRQ_C10_Q0002 Reported Service Request

0SRQ_C10_Q0003

Average Work and Total Duration of Service

Requests

0SRQ_C10_Q0004 Service Level Compliance of Service Requests

0SRQ_C10_Q0005 IBases with Highest No. of Service Requests

0SRQ_C10_Q0006 Objects with Highest No. of Service Requests

0SRQ_C10_Q0007 Products with Highest No. of Service Requests

0SRQ_C10_Q0008 Service Request Closure Rate

0SRQ_C10_Q1001 SRQ Priority Total

0SRQ_C10_Q1002 SRQ Priority Individual

0SRQ_C10_Q1003 SRQ Category by Subject

0SRQ_C10_Q1004 SRQ Category by Reason

0SRQ_C10_Q1005 SRQ IBase Top 5

0SRQ_C10_Q1006 SRQ Object Top 5

0SRQ_C10_Q1007 SRQ Ref. Product Top 5

0SRQ_C10_Q1008 SRQ Sales Org. Top 5

0SRQ_C10_Q1009 SRQ Service Org. Top 5

0SRQ_C10_Q1010 SRQ Service Team Top 5

0SRQ_C10_Q1011 SRQ Sold-To Party Top 5

0SRQ_C10_Q1012 SRQ Duration

0SRQ_C11_Q0001 Reported Problems

0SRQ_C11_Q0002 SLA Compliance of Problems

0SRQ_C11_Q0003 Average Work and Total Duration of Problems

0SRQ_C11_Q0004 Closure Rate of Problems

0SRQ_C11_Q0005 Objects with Highest No. of Problems

0SRQ_C11_Q0006 IBases with Highest No. of Problems

0SRQ_C11_Q1001 Problem Priority Total

0SRQ_C11_Q1002 Problem Priority Individual

0SRQ_C11_Q1003 Problem Category by Subject

0SRQ_C11_Q1004 Problem Category by Reason

0SRQ_C11_Q1005 Problem IBase Top 5

0SRQ_C11_Q1006 Problem Object Top 5

0SRQ_C11_Q1007 Problem Ref. Product Top 5

0SRQ_C11_Q1008 Problem Sales Org. Top 5

0SRQ_C11_Q1009 Problem Service Org. Top 5

0SRQ_C11_Q1010 Problem Service Team Top 5

0SRQ_C11_Q1011 Problem Sold-To Party Top 5

0SRQ_C11_Q1012 Problem Duration

Service Analyses

Strategic Service Planning

CSRVPLAN_Q0101 Planned / Actual Comparison

Service Analyses

Timestamp Service Analysis

0CRM_TSSC_Q0101 Performance Key Figure Comparison Table

0CRM_DTRC_Q0101 Processing Lifecycle Performance Analysis

Entitlement Analyses

Strategic Service Planning

0EA_OVERALL Overall Entitlement Report

0EA_DREAB Deposit Refund Entitlement Account Balance

0EA_DRELR Deposit Refund Entitlement Liability Report

Industry-Specific Analyses

High Tech

Entitlement Management

0HTBPLIC_Q0001 Software Entitlements of a Business Partner

0HTBPLIC_Q0002

Software Entitlements of a Group of Business

Partners


Consumer Products

Sales and Marketing

Sales and Trade Promotions

0CP_SLSC1_Q0005 Orders/Deliveries/Invoices

0CP_SLSC1_Q0013 Current Orders (Quantities)

0CP_SLSC1_Q0012 Current Orders (Values)

0CP_SLSM1_Q0009 Benchmark Conditions

0CP_SLSM1_Q0010 Benchmark Conditions

0CP_SLSM1_Q0004 Selected Key Figures Benchmark

0CP_SLSC1_Q0016 Contribution Margin 1

0CP_SLSC6_Q0010 Business Partner for Indirect Promotions

0CP_SLSC6_Q0002

Business Partner Sales and Budget (Planned –

Actual)

0CP_SLSCA_Q0002 Business Partner Sales and Budget (SU)

0CP_SLSC6_Q0009 Indirect Promotions

0CP_SLSCA_Q0009 Indirect Promotions (SU)

0CP_SLSC1_Q0015 Cannibalization

0CP_SLSC1_Q0004 Internal Sales

0CP_SLSC1_Q0011 Deliveries/Returns/Credit Memos

0CP_SLSM1_Q0014 Net Revenue: Top N Products

0CP_SLSC1_Q0010 New Products

0CP_SLSM1_Q0013 Plan/Plan Comparison Conditions (%)

0CP_SLSM1_Q0006 Plan/Plan Comparison Conditions

0CP_SLSM1_Q0012 Plan/Plan Comparison Net Revenue

0CP_SLSC1_Q0006 Price Dependency of Sales

0CP_SLSC6_Q0005 Promotion Budget Availability

0CP_SLSCA_Q0005 Promotion Budget Availability (SU)

0CP_SLSC6_Q0007 Promotion Portfolio Analysis

0CP_SLSCA_Q0007 Promotion Portfolio Analysis (SU)

0CP_SLSC6_Q0006 Promotion Uplift (Planned-Actual)

0CP_SLSCA_Q0006 Promotion Uplift (Planned and Actual) (SU)

0CP_SLSC6_Q0003 Regular Sales and Promotion Sales

0CP_SLSC6_Q0008 ROI - Top 10 Promotions

0CP_SLSCA_Q0008

ROI - Top 10 Promotions with Business Partners

(SU)

0CP_SLSM1_Q0011 Status Conditions

0CP_SLSM1_Q0003 0CP_SLSM1_Q0003

0CP_SLSC1_Q0014 Third-Party Business - Quantity

0CP_SLSC1_Q0007 Third-Party Business - Value

0CP_SLSC6_Q0001 Trade Promotion: Scoring: Uplift Factor (Training)

0CP_SLSCA_Q0001

Trade Promotion: Scoring: Uplift Factor (Training)

(SU)

0CP_SLSO1_Q0001 Trade Promotion: Scoring: Uplift Factor

(Prediction)

0CP_SLSC1_Q0002 Sales Development/Customer by Quarter

0CP_SLSC1_Q0003 Sales Development/Product by Quarter

0CP_SLSC1_Q0001 Sales Development by Month

0CP_SLSC1_Q0009 Sales Deal / Annual Comparison

0CP_SLSC1_Q0008 Sales Deals in a Time Period


0CP_SLSC6_Q0004 Preliminary Evaluation of a Promotion

0CP_SLSCA_Q0004 Preliminary Evaluation of a Promotion (SU)

0CP_SLSM1_Q0005 Target Conditions

0CP_SLSM1_Q0001 Net Revenue Target

0CP_SLSM1_Q0002 Time Series Conditions

0CP_SLSM1_Q0008

Net Revenue Time Series and Billing Quantity in

Sales Units

0CP_SLSCA_Q0011 Channel Peformance by Brand/Category YTD

0CP_SLSCA_Q0012 Promotion Tactic Effectiveness

0CP_SLSCA_Q0013 Brand Performance

0CP_SLSCA_Q0014 Trend in Brand Shipments

0CP_SLSCA_Q0015 Trade Promotions Channel Overview

0CP_SLSCA_Q0016 Brand Promotion Budget Availability

0CP_SLSM1_Q0031 Trade Promotions Currently Running

0CP_SLSM1_Q0032 Current Promotion Product Details

0CP_SLSM1_Q0030 KPI Overview: Promotions, Last 12 Weeks

0CP_SLSM1_Q0028 Promotion Actual Versus Plan, Last Twelve Weeks

0CP_SLSM1_Q0029 KPI Overview Promotions Year-to-Date

0CP_SLSM1_Q0027 Promotion: Actual Versus Plan, Year-to-Date

0CP_MP04_Q0006 KPI Overview Logistics, Last Twelve Weeks

0CP_MP04_Q0005

Logistics Performance Trend, Last Twelve Weeks

0CP_MP04_Q0003 KPI Overview Logistics, Year-to-Date

0CP_MP04_Q0002 Logistics Performance Trend, Year-to-Date

0CP_MP04_Q0004

Logistics Performance by Product, Last Twelve

Weeks

0CP_MP04_Q0001 Logistics Performance by Product, Year-to-Date

0CP_SLSM1_Q0026

Revenue and Profit Trend with a Business Partner,

Last Twelve Weeks

0CP_SLSM1_Q0023

Revenue and Profit Trend with a Business Partner,

Year-to-Date

0CP_SLSM1_Q0025

Actual Versus Plan with a Business Partner, Last

Twelve Weeks

OCP_SLSM1_Q0022

Actual versus Plan with a Business Partner, Year-

to-Date

0CP_SLSM1_Q0024 Profit and Loss Statement, Last Twelve Weeks

0CP_SLSM1_Q0021 Profit and Loss Statement, Year-to-Date


Consumer Products

Sales and Marketing

Trade Promotion Management

0CP_SLSC6_Q0010 Business Partner for Indirect Promotions

0CP_SLSC6_Q0002

Business Partner Sales and Budget (Planned –

Actual)

0CP_SLSC6_Q0009 Indirect Promotions

0CP_SLSC6_Q0005 Promotion Budget Availability

0CP_SLSC6_Q0007 Promotion Portfolio Analysis

0CP_SLSC6_Q0006 Promotion Uplift (Planned-Actual)

0CP_SLSC6_Q0003 Regular Sales and Promotion Sales

0CP_SLSC6_Q0008 ROI - Top 10 Promotions

0CP_SLSC6_Q0001 Trade Promotion: Scoring: Uplift Factor (Training)

0CP_SLSO1_Q0001

Trade Promotion: Scoring: Uplift Factor

(Prediction)


0CP_SLSC6_Q0004 Preliminary Evaluation of a Promotion


Consumer Products

Sales and Marketing

Syndicated Data

0CP_SLSC3_Q0001 Market Share

0CP_SLSC3_Q0002 Retail Sales and (EQU)

0CP_SLSC3_Q0003 Baseline and Incremental Share (EQU)

0CP_SLSC3_Q0004 Baseline and Incremental Share (Sales)

0CP_SLSC3_Q0005 Comparison to Competition - YTD

0CP_SLSC2_Q0001 Pipeline Analysis

0CP_SLSC2_Q0002 Sales Deal Pipeline

0CP_SLSC2_Q0003 Contribution Margin and Market Share

0CP_SLSC2_Q0004 Retail Margin

0CP_SLSC2_Q0005 Stock in ACNielsen Market

0CP_SLSC5_Q0001 Retail Sales and Retail Baseline Sales

0CP_SLSC3_Q0010 Brand: Market Share and Distribution


Consumer Products

Sales and Marketing

Assortment Agreement

0CP_SLSM2_Q0001 Assortment Agreement Benchmark

0CP_SLSM2_Q0002 Assortment Agreement Benchmark – Overview

0CP_SLSM2_Q0003 Status: Distribution and Out-of-Stock

0CP_SLSM2_Q0004 Status: Assortment Agreement


Consumer Products

Inventory Management

0CP_IC_C1_Q0001 Stock Development - Quantity

0CP_IC_C1_Q0002 Stock Development - Value

0CP_IC_C1_Q0003 Stock Development – Consignment Stock

0CP_IC_C1_Q0004

Valuated Average Stock and Warehouse Inventory

Turn

0CP_IC_C1_Q0005 Issues versus Stock

0CP_IC_C1_Q0006 Return Deliveries from Warehouse

0CP_IC_C1_Q0007 Stock Corrections

0CP_IC_C1_Q0008 Stock Minimum Previous Two Months

0CP_IC_C1_Q0009 ABC Stock Analysis

0CP_IC_C1_Q0010 Old Stock of Raw Materials and Packaging

0CP_IC_C1_Q0011 Old Stock of Finished Products and Trading Goods


Consumer Products

Procurement

0CP_PURC1_Q0001 Purchase Order/Goods Receipt/Invoice (Quantity)

0CP_PURC1_Q0002 Internal Deliveries

0CP_PURC1_Q0003 Returns to Vendor - Quantities

0CP_PURC1_Q0004 Purchase Orders/Scheduling Agreements

0CP_PURC1_Q0005 Vendor Reliability (Quantity)

0CP_PURC1_Q0006 On-Order Stock

0CP_PURC1_Q0007 Delivery Reliability (Quantity/Date

0CP_PURC1_Q0008 Cost Price Development - Previous Six Months

0CP_PURC1_Q0009 Returns to Vendor - Value

0CP_PURC1_Q0010 Returns to Vendor - Items

0CP_PURC1_Q0011 Purchase Order/Goods Receipt/Invoice (Value)

0CP_PURC1_Q0012 Vendor Overview

Cross-Scenario Analyses

Installed Base Analysis

Queries for the SAP Enterprise Portal

0CRM_IBCO_Q0101 Installed Base Analysis by Location

0CRM_IBCO_Q0104 Installed Base Analysis by Business Partner

0CRM_IBCO_Q0102 Analysis of Products in Installed Bases

0CRM_IBCO_Q0103

Analysis of Individual Objects in IBase

Components


Installed Base Analysis


0CSAL_C01_Q0004 Active/Passive Analysis

0CSAL_C01_Q0023 Activities/Items per Activity Partner

0SAL_DS01_Q0002

Activities per Category (Employee Responsible,

Document Level)

0CSAL_DS01_Q004 Activity Details

0CSAL_C01_Q0016 Activity History

0CSAL_C01_Q0021 Activity Partner with Open Activities

0SAL_DS01_Q0003

Activity Partners w/ Open Activities (Employee

Resp, Doc. Level)

0SAL_DS01_Q001 Date of Last Activity

0SAL_DS01_Q0010 Date of Next Activity

0CSAL_C01_Q0005 Distribution of Activities per Organizational Unit

0CSAL_C01_Q0003 Intensity of Customer Care (Activity Partner)

0CRM_C01_Q0018

Intensity of Customer Care by Employee (Sales

Manager Portal)

0CSAL_C01_Q0019

Intensity of Customer Care by Partner (Sales

Manager Portal)

0CSAL_C01_Q0001 Intensity of Customer Care (Employee)

0CSAL_C01_Q0002 Intensity of Customer Care (Owner)

0SAL_C01_Q0009 Last 20 Closed Activities

0CSAL_C01_Q0013 My Team's Planned Activities

0CSAL_C01_Q0020 Number of Activities per Category

0CRM_C08_Q0002 Number of Samples Distributed in Current Year

0CRM_C08_Q0003 Number of Samples per Batch and Contact Person

0CRM_C01_Q0017 Planned Activities

0CRM_C08_Q0001 Pre-Sales Investment in Activity Partner


0CSAL_C01_Q0006 Success/Failure Analysis

0CSAL_C01_Q0015 Success/Failure Analysis (Sales Manager Portal)

0CSAL_C01_Q0024

Activities (One Order and Interaction Objects) per

Campaign


Billing Analysis

0BE_C01_Q0001 Number of Billing Documents

0BE_C01_Q0002 Canceled Billing Documents


Case Management Analysis

0CRM_CMG2_Q0102 Controlling Analysis for Cases

0CRM_CASE_Q0101 Case Workload Analysis

0CRM_CASE_Q0102 Analysis of Sensitive Cases

0CRM_CASE_Q0103 Planned Date of Case Closure

0CRM_CMGL_Q0101

Case Relationship Analysis for Linked Business

Partner

0CRM_CMGL_Q0102 Case Relationship Analysis for Linked Products

0CRM_CMG1_Q0101 Case Escalation Analysis

0CRM_CMG2_Q0101 Status Overview for Documents in Cases


CRM Incentive and Commission Management

0CRM_ICC1_Q0101 Commissions on Level Sales Rep./Sales Manager

0CRM_ICC1_Q0103 Commissions Overview Year to Year

Advantages

1. Reporting Directory contains technical names of all standard content queries which can help BI

Reporting Consultants for prototyping purpose.

2. This directory categorizes information according to each functional area which can directly be mapped

to business requirement.

3. This can serve as a lookup guide while gathering requirements for SAP BW-CRM reports from business

users during Blueprinting phase of the project.

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