Crisis ManagementEXPERT IMPLEMENTER

COMPETENCYLEVEL

COMPETENCY WHICH LEVEL SHOULD I BE STARTINGMY CRISIS MANAGEMENT TRAINING?

CM-200

CM-300

CM-400

CM-5000

KN

OW

DO

MA

NA

GE

• I am new to Crisis Management (CM)• I just need basic knowledge about the subject of Crisis Management.

• I am new to CM and I have been asked to be part of the CM Planning team within my organization.

• I have some knowledge about CM, but would like to have more practical hands-on training in implementing my enterprise-wide CM plan.

• I have been tasked to spearhead and manage the enterprise-wide CM programme.

• I would like to have in-depth knowledge of CM.

• I am a seasoned CM or BCM practitioner and would like to acquire the CMCE certification in recognition of my knowledge in CM and experience.

Crisis Management EXPERT IMPLEMENTER CM-5000

2

Express Track

CM-5000

Conventional 2-phase Track

CM-300 CM-400

COurse DESCRiPTION

TARGET AUDIENCE

3

Crisis Management EXPERT IMPLEMENTER CM-5000

BCM INSTITUTE GLOBALBODY OF KNOWLEDGE

Appointed team leader of CM Planning team, team member of the CM team,Emergency Management or Incident Management team.Appointed team leader of Command Centre Operations Team orEmergency Operations Centre Team.CM or BC Managers, Organization BCM Coordinators and Practitionerstasked to drive large and complex corporate level CM programmes.Experienced professionals with 3 years or more experience, from thesecurity, risk management, facility, IT security, business operations whohave direct or indirect responsibilities are encouraged to apply for theirCrisis Management Certified Expert (CMCE) certification.

The Crisis Management Expert Implementer (CM-5000) is an advancedlevel Crisis Management (CM) course that is primarily designed foradvanced level professionals who has a high degree of exposure to andunderstanding of CM, such as CM/Business Continuity (BC) managers,planners, and project managers. It is the institute’s most comprehensiveCM course which is also suitable for those who are new to CM or intendto embark on his/her CM professional career.

The workshop curriculum will enable participants to get a thoroughunderstanding of the 7 BCM Body of Knowledge (BCMBOK) for CMpractitioners. It is a globally recognized methodology for theimplementation and maintenance of CM programs.

On completion of the course, participants will be able to acquire the skillsand understanding to be able to drive complex CM programs and projectsfor the entire organisation.

Understand the CM planning methodology.Assemble the CM team members.Assess the risk and threats such as riots, supply chain disruptionsand product recalls.Track and trace incident events and prioritize decisions and activities.Link crisis communications within and outside of the organization.Have a clear view of the command and control within the command centres.Coordinate with external agencies and local authorities.Test and exercise the CM plan.Manage crisis management while operating with other plans such as Business Continuity (BC) and Disaster Recovery (DR).

Participants will emerge with a clear understanding on the expectation a of crisis management professional and the processesneeded to handle crises. Participants will be able to :

COURSE OBJECTIVE

This course will provide participants with the concept and knowledge, whichwill enable them to:

4

Identify possible threats that may disrupt the organisation.Strengthen organisational resiliency to counter major incidents, disastersand crises.Develop CM strategies.Develop and implement comprehensive CM plans.Create and develop CM awareness and training programme. Conduct CM related exercises and tests.Implement CM audit and assessment programmes to ensure CM plan effectiveness.Drive organisation-wide CM program.Ensure effective program management on an on-going basis.

Crisis Management EXPERT IMPLEMENTER CM-5000

The course is run for 4 days where participants would be taught the fundamentals of BCM and CM and given hands onexperience in creating CM plans. Participants are also given exposure to handle a crisis through a crisis simulation exercise.

The qualifying BCCE examination done on the last day of a CM-400 or a CM-5000 course is a half day 150 Multiple ChoiceQuestions (MCQ) electronic based examination.The examination which lasts for 3.5 hours would need candidates to achieve a75% passing grade.

At least 3-years of CM or BCM or IT DRP experience to achieve the CMCE certification orNovice to Crisis Management (CM) or Business Continuity Management (BCM) who would like to acquire the entire spectrumof knowledge* (*Note: Novices with no experience would only be awarded the CMCP certification)

PRE-REQUISITE

COUrSE DURATION

5

Crisis Management EXPERT IMPLEMENTER CM-5000

1 2

COURSE CONTENT

Understand BCM Fundamentals • Introduce BCM concepts • Explain terminologies and BCM BOK • Understand the differences between BCM, DR, CM and Risk Management (RM)

Understand Key CM Concepts • Introduce CM concepts • Explain terminologies and concepts • Understand the difference between crisis, crisis management, crisis plan and crisis management planning

Walkthrough CM Planning Methodology • Introduce the component of the CM planning process • Establish the objectives, tasks and deliverables for each phase • Elaborate the elements and success factors for completing each phase

Identify the Types of Crisis • Identify the types and causes of crises • Group crisis into categories • Review crisis situations relating to your organization

Establish CM Team and Structure • Determine core and non-core CM team members • Identify elements within the command centre structure • Assign roles and responsibilities

Recognize the Risk • Understand risk management terminologies • Identify and determine risk likelihood, impact rating and levels • Determine the risk treatments for the crisis situations • Relate content to ISO 31000 Risk Management - Principles and Guidelines

DAY 1 cm-200 and cm-300DAY 1

6

Completion of Day 1’s course content would lead participants to theCrisis Management Certified Planner (CMCP) certification

Crisis Management EXPERT IMPLEMENTER CM-5000

COURSE CONTENT (GUIDED WALKTHROUGH EXERCISE)

Select Crisis Management Strategy • Understand business continuity and recovery strategy • Execute steps and options for crisis strategy • Select crisis strategy

Implement CM Plan • Determine major CM plan component and its design • Develop CM plan and procedures • Identify emergency and crisis responses • Understand CM plan content and templates • Implement crisis communications strategy

Exercise and Test CM Plan • Categorize basic and advanced level tests • Implement notification test and tabletop exercises • Execute CM team level exercises • Develop test plan, scenario and evaluation criteria • Relate to ISO 22390 Societal Security - Guidelines for Exercises and Testing.

DAY 2 DAY 2 CM-300

7

Completion of Day 1 and 2 course content would lead participants to theCrisis Management Certified Specialist (CMCS) certification

Crisis Management EXPERT IMPLEMENTER CM-5000

DAY 1 cm-400DAY 3Establish Crisis Management Team • Identify roles, responsibilities, structure and composition of CM Team • Understand crisis versus incident

Manage Crisis Flow of Event (Pre-crisis) • Understand the phases and activities of the pre- crisis stage • Develop crisis code, notification and escalation process

Manage Crisis Flow of Event (During Crisis) • Understand the phases and activities of the during crisis stage • Walkthrough the activities occurring during a crisis • Understand critical timeline when managing a crisis

Manage Crisis Flow of Event (Post Crisis) • Understand the phases and activities of the post crisis stage • Identify the flow of event executed post crisis • Relate content to ISO 22300 Societal Security - Guidelines for Incident Preparedness and Operational Continuity Management

Setup Command Centre Operations • Understand Command Centre terminology, concept and operations • Appreciate strategic and tactical roles during crisis. • Relate content to ISO 22320 Societal Security - Emergency Management - Requirements for Command and Control Management.

Execute Crisis Communication • Understand crisis communication concept and terminology • Identify stakeholders and methods to communicate with them • Apply the media management techniques

Manage Crisis Leadership • Identify the key characteristics of crisis leadership • Determine the key principles in leading a crisis

Maintain Training and Awareness • Identify competencies for CM professionals • Develop training needs and schedule

COURSE CONTENT

8

Crisis Management EXPERT IMPLEMENTER CM-5000

DAY 2 CM-400

CM-200CM Planner

CM-300CM Implementer

CM-400CM Manager

CM-2050Crisis Simulation

Handbook

Crisis ManagementCertified Expert (CMCE)

A Manager’sGuide to CM (LITE)

Dictionary4th Edition

SupplementaryBooks

COURSE CONTENT (CASE STUDY AND GROUP EXERCISE)

COURSEwarE and description

Conduct Advanced Exercising and Testing • Categorize basic and advanced level tests • Implement notification test and tabletop exercises • Execute CM team level exercises • Develop test plan, scenario and evaluation criteria • Identify advanced level tests and exercises • Prepare and develop a crisis simulation exercise

KNOW DO MANAGE MANAGE

DAY 4

Day

Handbook

CompetencyLevel

1 2 3 4 5

9

Crisis Management EXPERT IMPLEMENTER CM-5000

The globally recognised Crisis Management Certified Expert (CMCE) certification is designed to instill pertinent concepts and knowledge in CM practitioners Certified professional would be able them to drive organizational-wide CM programs,develop CM strategies, develop and implement comprehensive CM plans and implement CM awareness and training programs. They will also be able to conduct exercises and tests and implement CM audit and assessment programs to ensure CM plan effectiveness. This certification is most suited for CM/BC managers, planners and project managers.

CMCE applicants are required to complete and pass the qualifying CMCE examination attached to the CM-400: Crisis ManagementManager or CM:5000 Crisis Management Expert Implementer course.

The qualifying CMCE examination done on the last day of a CM-400 or a CM:5000 course is a half day 150 Multiple ChoiceQuestions (MCQ) electronic based examination. The examination which lasts for 3.5 hours would need candidates to achieve a75% passing grade.

QUALIFYING FOR CERTIFICATION

PRE-REQUISITE COURSE

QUALIFYING EXAMINATION

The pertinent concepts and knowledge in CM practitioners Certified professional would be able them to drive organizational-wide CM programs,develop CM strategies, develop and implement comprehensive CM plans and implement CM awareness and training programs. They will also be able to conduct exercises and tests and implement CM audit and assessment programs to ensure suited for CM/BC managers, planners and project managers.

10

Crisis Management EXPERT IMPLEMENTER CM-5000

Applicants who would like to apply for the CMCE certification needs to furnish BCM Institute with the CMCE certificationapplication fees of SGD150. This can be paid via Paypal, AMEX, Cheque (drawn from a Singapore bank), Telegraphic Transfer,Bank Transfer or Cash.

Once BCM Institute Certification Department has ascertain that they have received the complete CMCE application form andprocessing fees, application would be sent to an independent review board that would assess the applicants eligiblilty for thecertification applied for. The process may take about 4 – 8 weeks before an applicant is awarded the relevant certification.

APPLICATION PROCESSING FEES

APPLICATION PROCESS

CMCE applicants should have at least 3 years of Crisis Management (CM) or Business Continuity (BC) professional experience.They should be able to demonstrate this experience via an application form that would allow them to showcase at least 5 of theBCM BoK.

The experience should be backed by 2 referees that should be the applicant’s colleagues (not subordinate), clients or superiors.

Candidates who lack the pre requisite 3 years’ experience may opt to apply for a specialist certification (CMCS) or planner certification (CMCP).

RELEVANT EXPERIENCE

11

Crisis Management EXPERT IMPLEMENTER CM-5000

YOUR INVEstMENt

CONTACT US

sales.my@bcm-institute.org

www.bcm-institute.org

We are also available On :

LinkedIn Facebook Twitter Groupsite BCMPedia Youtube

Course Code CM-5000Duration 4.5 days (Inclusive of 3.5 hours examination) Course Duration: 4.5 days Exam Duration : 3.5 hours Course Fee MYR 9,625

12

Crisis Management EXPERT IMPLEMENTER CM-5000